739 Certified Manager of Quality courses

Our comprehensive short course will equip you with the knowledge and skills to understand the nature and role of organizational structure, explore different models of organizational structure, and understand the determinants and elements of organizational structure. Discover the types of organizational structure and gain a deep understanding of the nature of employee relationships within an organization. Enroll now and take the first step towards becoming a master of organizational structure. After the successful completion of the course, you will be able to learn about the following, Understand the nature and role of the Organisational Structure. Explain different models of Organisational Structure. Explore Organisational Structure's Determinants. Understand elements of Organisational Structure. Explore Types of Organisational Structure. Understand the Nature of Employees' Relationships. Our comprehensive short course will equip you with the knowledge and skills to understand the nature and role of organizational structure, explore different models of organizational structure, and understand the determinants and elements of organizational structure. Discover the types of organizational structure and gain a deep understanding of the nature of employee relationships within an organization. Enroll now and take the first step towards becoming a master of organizational structure. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understanding Organisational Structure Self-paced pre-recorded learning content on this topic. Understanding Organisational Structure Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Business Owners Managers and Supervisors Human Resources Professionals Organizational Development Practitioners Management Consultants Project Managers Team Leaders Operations Managers Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Duration 1 Days 6 CPD hours This course is intended for This basic course is designed for system administrators, system architects, application developers, quality assurance specialists, and technical sales and marketing professionals. Overview After completing this course, you should be able to: Summarize current business drivers and the need for flexibility Describe enterprise messaging and the capabilities it must provide Identify the main ways that IBM© MQ can impact application design Describe the basic components of IBM© MQ Differentiate between point-to-point and IBM© MQ cluster connectivity Summarize queue manager and queue manager components administrative tasks Contrast the architectural role of IBM© MQ clusters and multiple instance queue managers Describe the security provisions of IBM© MQ and IBM© MQ Advanced Message Security Describe how IBM© MQ is used as part of the communications infrastructure to: Connect application environments, such as the World Wide Web, enterprise transaction systems, and database systems Manage the distribution of publisher information to appropriate subscribers Provide file transfer management with IBM© MQ Managed File Transfer Serve as a JMS provider Interface with WebSphere Application Server Store in-flight messages for IBM© Integration Bus Interact with z/OS applications Facilitate connectivity to mobile environments with IBM© MQ Telemetry Describe the options for deployment to the Cloud In this course, you learn about IBM© MQ V9 basic components and the path that messages follow when they are exchanged between applications. You also learn how IBM© MQ administrative responsibilities can include the management of topic-based publish/subscribe messaging, managed file transfer, and deployments to the cloud. Topics include an overview of the support that IBM© MQ provides for security, publish/subscribe, high availability, administration, logging, auditing, managed file transfer, MQTT, and cloud options. Course introductionIBM© MQ overviewIBM© MQ basicsMessaging styles, topologies, and architecture overviewSystem administration overviewSecurity overviewIntroduction to IBM© MQ Managed File TransferIntroduction to IBM© MQ Telemetry and IBM© MessageSightIntroduction to the IBM© MQ ApplianceExpanding the scope of IBM© MQCourse summary

Are you someone who is in the business industry and have you ever heard of the Knowledge Management concept? Do you want to learn how to apply this to your organization? Then this module will surely be a big help to you and your organization! Description: Knowledge Management is to establish a system that can capture knowledge that consists of business strategies, policies, and practices at all levels of the company. This is important for anyone in the business industry to succeed. To be able to know about knowledge management, you have to understand this concept and learn to identify the dos and don'ts. You will also know the life cycle, paradigm, and models of Knowledge Management. After knowing everything about Knowledge Management, you will learn how to implement this to your business. Who is the course for? Management professionals and experts that need to learn about knowledge management. Anyone who is interested in knowledge management and how it works. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Knowledge Management Diploma Course is a useful qualification to possess, and would be beneficial for the following careers: Businessmen Entrepreneur Manager Supervisor Team Leader. Knowledge Management Diploma Module One - Getting Started 00:15:00 Module Two - Understanding Knowledge Management 00:30:00 Module Three - Dos and Don'ts 00:30:00 Module Four - The Knowledge Management Life Cycle 01:00:00 Module Five - The New Knowledge Management Paradigm 01:00:00 Module Six - Knowledge Management Models 00:30:00 Module Seven - Building a Knowledge Management Rationale 01:00:00 Module Eight - Customizing Knowledge Management Definitions 00:30:00 Module Nine - Implementing Knowledge Management in Your Organization 01:00:00 Module Ten - Tips for Success 00:15:00 Module Eleven - Advance Topics 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities Knowledge Management Diploma- Activities 00:00:00 Mock Exam Mock Exam- Knowledge Management Diploma 00:20:00 Final Exam Final Exam- Knowledge Management Diploma 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Climate conversations are no longer reserved for environmentalists in lab coats or protesters chained to trees. From boardrooms to building sites, environmental management has become everyone’s business—especially if you're trying to stay relevant, responsible, and reputable. This CPD-accredited Environmental Management Certificate course offers a thorough introduction to the key principles, responsibilities, and strategies needed to understand environmental impact and improve sustainability across a variety of settings. Whether you’re aiming to sharpen your green credentials or looking to align with regulatory expectations, this online course delivers clear, up-to-date knowledge with a refreshingly straight-forward approach. With modules designed for accessibility, flexibility, and relevance, you’ll gain an informed perspective on pollution, waste, energy use, environmental law, and corporate responsibility. All without leaving your chair—or your tea. Course Curriculum: Module 01: Intro to Environmental Health Module 02: Waste, Pollution and Pollutants Module 03: Environment, Pollution, Climate Change and Health Module 04: Recovering Resources and Managing Waste Module 05: Food Waste Module 06: Plastic Module 07: Air Pollution Module 08: Water Module 09: Environmental Sustainability Module 10: Legal System Module 11: What is Environmental Law Module 12: International Environment Law Module 13: Environmental Organisations Module 14: National Environmental Legacy Act Module 15: The Environment and Economics Part 1 Module 16: The Environment and Economics Part 2 Module 17: Climate Change Module 18: Environmental Impact Assessment Module 19: Nature Conservation Module 20: Kyoto Protocol and Paris Agreement Module 21: Sustainable Development Module 22: Compliance and Governance of Law Module 23: Right to Information, Participation and Justice Module 24: Enforcement of Environmental Law Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Environmental Management Certificate - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Environmental Management Certificate - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Environmental Management Certificate - CPD Accredited training.

Duration 4 Days 24 CPD hours This course is intended for This course is designed for technical professionals who require the skills to administer IBM© MQ queue managers on distributed operating systems, in the Cloud, or on the IBM© MQ Appliance. Overview After completing this course, you should be able to:Describe the IBM© MQ deployment optionsPlan for the implementation of IBM© MQ on-premises or in the CloudUse IBM© MQ commands and the IBM© MQ Explorer to create and manage queue managers, queues, and channelsUse the IBM© MQ sample programs and utilities to test the IBM© MQ networkEnable a queue manager to exchange messages with another queue managerConfigure client connections to a queue managerUse a trigger message and a trigger monitor to start an application to process messagesImplement basic queue manager restart and recovery proceduresUse IBM© MQ troubleshooting tools to identify the cause of a problem in the IBM© MQ networkPlan for and implement basic IBM© MQ security featuresUse accounting and statistics messages to monitor the activities of an IBM© MQ systemDefine and administer a simple queue manager cluster This course provides technical professionals with the skills that are needed to administer IBM© MQ queue managers on distributed operating systems and in the Cloud. In addition to the instructor-led lectures, you participate in hands-on lab exercises that are designed to reinforce lecture content. The lab exercises use IBM© MQ V9.0, giving you practical experience with tasks such as handling queue recovery, implementing security, and problem determination. Note: This course does not cover any of the features of MQ for z/OS or MQ for IBM© i. Course introductionIBM© MQ reviewIBM© MQ installation and deployment optionsCreating a queue manager and queuesExercise: Using commands to create a queue manager and queuesIntroduction to IBM© MQ ExplorerExercise: Using IBM© MQ Explorer to create queue managers and queuesTesting the IBM© MQ implementationExercise: Using IBM© MQ sample programs to test the configurationImplementing distributed queuingExercise: Connecting queue managersIBM© MQ clientsExercise: Connecting an IBM© MQ clientImplementing trigger messages and monitorsExercise: Implementing a trigger monitorDiagnosing problemsExercise: Running an IBM© MQ traceImplementing basic security in IBM© MQExercise: Controlling access to IBM© MQBacking up and restoring IBM© MQ messages and object definitionsExercise: Using a media image to restore a queueExercise: Backing up and restoring IBM© MQ object definitionsIntroduction to queue manager clustersExercise: Implementing a basic clusterMonitoring and configuring IBM© MQ for performanceExercise: Monitoring IBM© MQ for performanceCourse summary

Just as a detective meticulously investigates a case, equips you with the skills to manage Compliance Systems. You become the Sherlock Holmes of corporate structure, ensuring every element aligns seamlessly with our Certificate in Compliance and Risk Management. Step into the shoes of an auditor, peeling back layers to unveil any lurking irregularities. The narrative takes an ethical turn, where you grapple with the moral compass guiding compliance. Uncover the many faces of risk management, and later modules act as your guide through the intricate process of risk management, transforming you into a vigilant guardian of corporate stability. Join us on this riveting adventure, where knowledge becomes your compass and resilience your armour. Key Features This Certificate in Compliance and Risk Management Course Includes: This Certificate in Compliance and Risk Management Course is CPD Certified Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01 Overview of Compliance Module 02 The 5 Core Components of Compliance Module 03 Managing Compliance Systems (CMS) Module 04 Conducting Compliance Audits Module 05 Ethics in Compliance Module 06 Understanding Risk and Its Types Module 07 Basics of Risk Management Module 08 The Process of Risk Management Learning Outcomes After completing this Compliance and Risk Management Course, you will be able to: Demonstrate understanding of compliance principles through practical application in scenarios. Identify core components of compliance and integrate them into organisational processes. Implement and manage Compliance Management Systems (CMS) for effective regulatory adherence. Conduct thorough compliance audits using established methodologies and reporting techniques for risk management. Evaluate ethical considerations within compliance frameworks and make informed ethical decisions. Apply risk management principles to identify, assess, and mitigate potential risks. Certification After completing this Compliance and Risk Management Course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? This Certificate in Compliance and Risk Management course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Compliance and Risk Management. Moreover, this course is ideal for: Professionals seeking comprehensive knowledge in compliance and risk management. Individuals aiming to enhance their skills for regulatory compliance roles. Managers responsible for implementing compliance systems within their organisations. Auditors looking to specialise in compliance audit procedures and methodologies. Ethical decision-makers committed to incorporating ethical practices into compliance frameworks. Requirements There are no requirements needed to enrol into this Certificate in Compliance and Risk Management course. We welcome individuals from all backgrounds and levels of experience to enrol into this Certificate in Compliance and Risk Management course. Career path After finishing this Certificate in Compliance and Risk Management course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Compliance and Risk Management are: Compliance Officer Risk Analyst Regulatory Affairs Specialist Audit Manager Ethics and Compliance Manager Risk Management Consultant Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Your enterprise faces a new challenge, an unpredictable risk. The weight of responsibility rests on your shoulders, but there's a beacon of hope. Your foundation in Enterprise Risk Management empowers you to chart the path ahead. This transformative journey begins with our encompassing Enterprise Risk Management (ERM) course bundle. This Enterprise Risk Management (ERM) bundle presents a curated selection of courses designed to fortify your professional armoury. Delve into the intricate frameworks of Enterprise Risk Management and ISO 31000, grasp the core techniques behind Enterprise Risk: Identification and Mitigation, fuel your entrepreneurial spirit with Entrepreneurship Training, and establish a concrete understanding of Business Management. Furthermore, upscale your prowess with the Diploma in Lean Process and Six Sigma, journey through Operations Management: Enterprise Resource Planning and SAP Controlling (CO) - Product Costing S4HANA, and anchor your knowledge in Quality Management and Strategic Training - ISO 9001. Amid the ever-shifting sands of the business world, this Enterprise Risk Management (ERM) bundle's objective is to equip you with the ability to foresee, navigate, and manage enterprise risks, ensuring a thriving and sustainable trajectory for your ventures. Your Gateway to Excellence in Enterprise Risk Management: Course 01: Enterprise Risk Management and ISO 31000 Course 02: Enterprise Risk: Identification and Mitigation Course 03: Entrepreneurship Training Course 04: Business Management Course 05: Diploma in Lean Process and Six Sigma Course 06: Operations Management: Enterprise Resource Planning Course 07: SAP Controlling (CO) - Product Costing S4HANA Course 08: Quality Management and Strategic Training - ISO 9001 Learning Outcomes: Develop a robust understanding of Enterprise Risk Management principles and practices. Equip yourself with skills in risk identification, evaluation, and mitigation techniques. Absorb entrepreneurial concepts and foundational business management strategies. Commandeer Lean Process methodologies and Six Sigma for streamlined efficiency. Decipher the intricacies of Enterprise Resource Planning and SAP Controlling. Ground yourself in the benchmark standards and tactics associated with ISO 9001. Enterprise Risk Management and ISO 31000: Navigate the rich tapestry of risk management paradigms and ISO benchmarks. Enterprise Risk: Identification and Mitigation: Learn the art of discerning and addressing business risks adeptly. Entrepreneurship Training: Embrace the core tenets of initiating, steering, and expanding a business. Business Management: Comprehend the cardinal principles that underpin thriving businesses. Diploma in Lean Process and Six Sigma: Embrace the magic of streamlined processes and evidence-led decision-making. Operations Management: Enterprise Resource Planning: Journey through the labyrinth of resource orchestration and management. SAP Controlling (CO) - Product Costing S4HANA: Decipher the nuances of product valuation in the SAP milieu. Quality Management and Strategic Training - ISO 9001: Anchor yourself in quality-centric methodologies and strategic ISO norms. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Visionaries keen to dive into the domain of Enterprise Risk Management. Aspiring leaders and managers aiming for a dynamic role in business. Entrepreneurs desiring a fortified business insight. Process connoisseurs or analysts seeking a skill refinement. Individuals with an ardour to advance in business and risk management terrains. Requirements Without any formal requirements, you can delightfully enrol in this course. Career path Risk Management Analyst - £30K to £50K/year. Business Process Consultant (Lean & Six Sigma) - £35K to £60K/year. Operations Manager - £40K to £70K/year. SAP CO Consultant - £45K to £65K/year. Quality Management Specialist - £32K to £55K/year. Enterprise Risk Manager - £60K to £90K/year. Business Entrepreneur - Salaries are contingent on enterprise magnitude and prosperity. Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript - £9.99

Certified Management Course Do you want to be a good Manager? If you’re looking for a complete professional training for managers, then look no further! We have a comprehensive certified managerial course for you taught by top industry professionals. All from the comfort of your own home. Join our training to gain managerial skills on how to become an effective leader, conduct business meetings professionally and improve your communication techniques. The course covers many key topics from a manager’s perspective, teaches you techniques for increasing efficiency, time management and introduces you to methods such as Agile, Kaizen and Waterfall. You will learn how to motivate employees, negotiate, deal with crisis situations and learn the legal basis of the labor code. Get started immediately upon purchasing the course. You are just a few clicks away from unlimited access to a library full of materials on our interactive platform. All of this will be taught by our industry-leading experts! Join the Business Management course and get the benefits: Learning from a professional instructor24/7 access from any devicePractical exercisesTests, quizzes and recapsCertificate of completionExtra materials and downloadable bonuses100% satisfaction guarantee Your Singing Instructor: George Darby An industry-leading expert Our Business Management expert is a person with extensive experience and skills in managing various types of businesses. As a manager, he saw firsthand the importance of an effective team cooperation and got involved in the field. As a consultant, he specialized in smoothing the information exchange, bringing down barriers and creating a positive atmosphere throughout the organization. He developed skills and techniques which solved many of her clients’ problems. His management skills encompass a wide range of areas, including business strategy, operations, finance, marketing, human resources, and organizational development. Our expert also possesses strong leadership abilities and has the capacity to inspire others to strive for excellence. Overview of the course: Detailed Video presentations KPIs – Key Performance Indicators How to prioritize action, set key metrics and how to measure results and achieve success. Team Building and Performance Improvement Employee recruitment and team building. Building a sense of unity among employees and setting a mission. Basic Communication Techniques Soft skills in employee management. Emotional intelligence, conducting negotiations, organizational culture in a company, conflict resolution and counteraction bullying. Employee Motivation Manager and coach in one. Building a sense of mission in employees, effective and healthy motivation, achieving set goals through teamwork. Project Management Methods – Agile, Scurm, Waterfall Find out what each project management technique looks like. Three different methods: -Agile, -Scrum, -Waterfall. Choose which one is the most suitable for your needs. Training videos Conducting Business Meetings How to conduct meetings with employees, co-workers and clients. The basics of self-presentation and public speaking. Debriefing Conversations and Mastering Feedback Giving feedback to an employee. Effective debriefing and how to give constructive criticism.   Self-Presentation in Practice – Creating Your Own Image Building authority but also a friendly image as a leader. How to make an impact and consistently achieve high performance. Team Management Team management in practice. Setting goals, delegating tasks, taking responsibility and building a sense of unity among employees Project Management Step-by-step project management techniques in practice. Tests Tests and Repetitions of Acquired Knowledge After each module, a test awaits you to help you consolidate your knowledge. Final Exam At the end course, take a final test as a comprehensive summary of the knowledge and skills you have acquired. Tasks Tasks and Practical Exercises Practical tasks will put the acquired knowledge into practice. Create a team management strategy, analyze reports, or conduct a short case study. Course materials Additional Materials for Use in Daily Work Supplementary materials to use daily and useful applications for a manager. Business dress code, complete with practical advice and ready-made styles. The art of creating attractive presentations, patterns, and templates. A practical guide to communication and self-presentation in public speaking. Experience Beginner-IntermediateLanguage English, German, French, Polish, Portuguese A letter from your expert instructor: Long gone are the days when the boss is seen as the enemy and the hierarchy of the company. A satisfied employee is an effective employee, which is why we need more good managers.Management training is ideal for professionals who work with people and manage a team or for those who would like to be promoted to manager in the future.During the course, you will gain extensive managerial competencies on topics such as team leadership techniques, project management and team building.How do you combine being a good manager, giving your employees support and share experiences, but always with authority and respect? Let us show you!In any company, effectively managing a team and building a sense of unity in a way that still allows you to give constructive criticism is key. Do you know how to deal with crisis situations? Promote your employees or give them their notice when necessary?And the most important question of all, how do you create the right environment for employees to grow and lead your team to perform above average and enjoy success?Find the answers to these questions and many more on this course!George DarbyBusiness Management Expert

Duration 4.125 Days 24.75 CPD hours This course is intended for The job roles best suited to the material in this course are: Personnel responsible for maintaining and improving the quality of the products and services of the organization, Personnel responsible for meeting customer requirements, Consultants, advisors, professionals wishing to obtain in-depth knowledge of ISO 9001 requirements for a QMS, Professionals wishing to acquaint themselves with PECB's IMS2 Methodology for implementing a QMS, Individuals responsible for maintaining the conformity of QMS to ISO 9001 requirements, Members of QMS implementation and operation teams, Individuals aspiring to pursue a career in quality management Overview Explain the fundamental concepts and principles of a quality management system (QMS) based on ISO 9001 Interpret the requirements of ISO 9001 for a QMS from the perspective of an implementer Initiate and plan the implementation of a QMS based on ISO 9001, by utilizing PECB's IMS2 Methodology and other best practices Support an organization in operating, maintaining, and continually improving a QMS based on ISO 9001 Prepare an organization to undergo a third-party certification audit The ISO 9001 aims to help you develop the competence necessary to establish, implement, operate, maintain, and continually improve a QMS. This training course aims to equip you with in-depth knowledge on ISO 9001 requirements, as well as the best practices and approaches used for the implementation and subsequent maintenance of a QMS. Introduction to ISO 9001 and the initiation of a QMS implementation Training course objectives and structure Overview of ISO, management systems, and ISO 9000 family Introduction to quality and QMS based on ISO 9001 Initiation of the QMS implementation Leadership and commitment Quality policy Roles, responsibilities, and authorities Implementation plan of a QMS Context of the organization QMS scope Actions to address risks and opportunities Quality objectives Change management Resources Competence Implementation of a QMS Awareness and communication Management of documented information Requirements for products and services Design and development of products and services Outsourcing Production and service provision Monitoring, measurement, analysis, and evaluation QMS monitoring, continual improvement, and preparation for the certification audit Internal audit Management reviews Nonconformities and corrective actions Continual improvement Preparation for the certification audit Closing of the training course Additional course details: Nexus Humans ISO 9001 Lead Implementer training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ISO 9001 Lead Implementer course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for The target audience include, but is not limited to:   Relationship managers Customer experience (CX) managers Account managers Service delivery managers Service desk managers Service Level Managers Enterprise Architects Service and Solution Architects Business Analysts Product Owners Marketing Managers Project Managers Portfolio Managers Supplier relationship Managers Vendor Managers Contract Managers Customer experience/User experience Designers Consultants Overview The purpose of this course is to give the delegate the understanding to optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value. Engagement is important in the optimization of service value because, as ITIL Foundation explained, service value is co-created through the involvement of users, customers, sponsors, service providers, or any other stakeholder. This course introduces ways and methods to drive stakeholder value and encourage stakeholders contribute to the creation of service value by exploring the following:   Value propositions Fostering relationships Keeping engagement channels open Shaping demand Designing service offerings Aligning and agreeing expectations Co-creating service experiences Realizing value This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. The associated certification exam voucher is included with this course. As an ITIL© Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery. How customer journeys are designed Understand the concept of the customer journey Understand the ways of designing and improving customer journeys How to target markets and stakeholders Understand the characteristics of markets Understand marketing activities and techniques Know how to describe customer needs and internal and external factors that affect these Know how to identify service providers and explain their value propositions How to foster stakeholder relationships Understand the concepts mutual readiness and maturity Understand the different supplier and partner relationship types, and how these are managed Know how to develop customer relationships Know how to analyze customer needs Know how to use communication and collaboration activities and techniques Know how the ?Relationship management? practice can be applied to enable and contribute to fostering relationships Know how the ?Supplier management? practice can be applied to enable and contribute to supplier and partner relationships management How to shape demand and define service offerings Understand methods for designing digital service experiences based on value driven, data driven and user centered service design Understand approaches for selling and obtaining service offerings Know how to capture, influence and manage demand and opportunities Know how to collect, specify and prioritize requirements from a diverse range of stakeholders Know how the ?Business analysis? practice can be applied to enable and contribute to requirement management and service design How to align expectations and agree details of services Know how to plan for value co-creation Know how to negotiate and agree service utility, warranty and experience Know how the ?Service level management? practice can be applied to enable and contribute to service expectation management How to onboard and offboard customers and users Understand key transition, onboarding and offboarding activities Understand the ways of relating with users and fostering user relationships Understand how users are authorized and entitled to services Understand different approaches to mutual elevation of customer, user and service provider capabilities Know how to prepare onboarding and offboarding plans Know how to develop user engagement and delivery channels Know how the ?Service Catalogue management? practice can be applied to enable and contribute to offering user services Know how the ?Service Desk? practice can be applied to enable and contribute to user engagement How to act together to ensure continual value co-creation Understand how users can request services Understand methods for triaging of user requests Understand the concept of user communities Understand methods for encouraging and managing customer and user feedback Know how to foster a service mindset (attitude, behavior and culture) Know how to use different approaches to provision of user services Know how to seize and deal with customer and user ?moments of truth? Know how the ?Service request management? practice can be applied to enable and contribute to service usage How to realize and validate service value Understand methods for measuring service usage and customer and user experience and satisfaction Understand charging mechanisms Know how to assess service value realization Know how to prepare to evaluate and improve the customer journey Know how the ?Portfolio management? practice can be applied to enable and contribute to service value realization ITIL© is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo? is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library© is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. Additional course details:Notes New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4 Nexus Humans ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.