667 Certified Manager of Quality courses in Cardiff delivered On Demand

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

Are you ready to take your career to the next level? Our Quality Management, Control and Audits Training is designed to provide you with the knowledge and skills needed to excel in the field of quality management. Whether you're a seasoned professional or just starting, this course will equip you with the tools to meet and exceed industry standards. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access The "Quality Management, Control, and Audits Training" course teaches you the essentials of managing and improving quality in any organization. You'll learn how to understand and meet customer needs, ensuring products and services meet high standards. The course covers techniques for continuous improvement, including Total Quality Management and Six Sigma. You'll also explore the importance of quality control and measurement to maintain consistency. The training includes methods for conducting effective quality audits to identify and address issues. Additionally, you'll gain insights into managing the supply chain to ensure quality from suppliers to customers. This comprehensive training prepares you to implement quality management practices, enhance processes, and deliver better outcomes for your organization. Course Curriculum Module 01: Introduction to Quality Management Module 02: Understanding Customer Expectations and Needs Module 03: Total Quality Management Module 04: Quality Control Module 05: Quality Measurement and Improvement Module 06: Quality Audits Module 07: Six Sigma Module 08: Supply Chain Management Learning Outcomes: Understand fundamental principles of quality management and its key components. Identify and assess customer expectations and needs in quality management. Implement Total Quality Management (TQM) methodologies in various organizational settings. Apply quality control techniques to maintain product and service standards. Measure and improve quality through continuous improvement processes. Conduct quality audits to ensure compliance with established standards. CPD 10 CPD hours / points Accredited by CPD Quality Standards Quality Management, Control and Audits Training 1:46:25 1: Module 01: Introduction to Quality Management 19:32 2: Module 02: Understanding Customer Expectations and Needs 11:14 3: Module 03: Total Quality Management 09:20 4: Module 04: Quality Control 08:57 5: Module 05: Quality Measurement and Improvement 15:30 6: Module 06: Quality Audits 10:52 7: Module 07: Six Sigma 12:59 8: Module 08: Supply Chain Management 17:01 9: CPD Certificate - Free 01:00 Who is this course for? Individuals interested in quality management concepts Employees in quality assurance departments Managers seeking to enhance quality in operations Professionals involved in supply chain management Auditors focusing on quality compliance Career path Quality Assurance Manager Quality Control Inspector Quality Auditor Supply Chain Manager Operations Manager Six Sigma Consultant Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to take your career to the next level? Our Quality Management, Control and Audits Training is designed to provide you with the knowledge and skills needed to excel in the field of quality management. Whether you're a seasoned professional or just starting, this course will equip you with the tools to meet and exceed industry standards. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access The "Quality Management, Control, and Audits Training" course teaches you the essentials of managing and improving quality in any organization. You'll learn how to understand and meet customer needs, ensuring products and services meet high standards. The course covers techniques for continuous improvement, including Total Quality Management and Six Sigma. You'll also explore the importance of quality control and measurement to maintain consistency. The training includes methods for conducting effective quality audits to identify and address issues. Additionally, you'll gain insights into managing the supply chain to ensure quality from suppliers to customers. This comprehensive training prepares you to implement quality management practices, enhance processes, and deliver better outcomes for your organization. Course Curriculum Module 01: Introduction to Quality Management Module 02: Understanding Customer Expectations and Needs Module 03: Total Quality Management Module 04: Quality Control Module 05: Quality Measurement and Improvement Module 06: Quality Audits Module 07: Six Sigma Module 08: Supply Chain Management Learning Outcomes: Understand fundamental principles of quality management and its key components. Identify and assess customer expectations and needs in quality management. Implement Total Quality Management (TQM) methodologies in various organizational settings. Apply quality control techniques to maintain product and service standards. Measure and improve quality through continuous improvement processes. Conduct quality audits to ensure compliance with established standards. CPD 10 CPD hours / points Accredited by CPD Quality Standards Quality Management, Control and Audits Training 1:46:25 1: Module 01: Introduction to Quality Management 19:32 2: Module 02: Understanding Customer Expectations and Needs 11:14 3: Module 03: Total Quality Management 09:20 4: Module 04: Quality Control 08:57 5: Module 05: Quality Measurement and Improvement 15:30 6: Module 06: Quality Audits 10:52 7: Module 07: Six Sigma 12:59 8: Module 08: Supply Chain Management 17:01 9: CPD Certificate - Free 01:00 Who is this course for? Individuals interested in quality management concepts Employees in quality assurance departments Managers seeking to enhance quality in operations Professionals involved in supply chain management Auditors focusing on quality compliance Career path Quality Assurance Manager Quality Control Inspector Quality Auditor Supply Chain Manager Operations Manager Six Sigma Consultant Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Delve into the meticulous world of maintaining and enhancing standards with our 'Quality Management' course. It is often said that 'Quality is not an act, it's a habit'. This curriculum is crafted meticulously to inculcate that habit in learners, unveiling the nuances from foundational concepts to advanced techniques. From grasping the essence of Total Quality Management to understanding the subtleties of Six Sigma, this course ensures that learners emerge as connoisseurs of quality, aptly understanding the equilibrium between customer expectations and optimal business processes. Learning Outcomes: Comprehend the foundational principles and concepts of quality management. Gain proficiency in tools and techniques, including Total Quality Management and Six Sigma. Master the art of quality control and quality measurement for continuous improvement. Understand and anticipate customer needs to align business processes effectively. Gain expertise in conducting and understanding quality audits.   Video Playerhttps://studyhub.org.uk/wp-content/uploads/2021/03/Quality-Management.mp400:0000:0000:00Use Up/Down Arrow keys to increase or decrease volume.   Why buy this Quality Management Course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Quality Management Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience Who is this course for? Individuals keen on implementing quality processes in businesses. Managers aspiring to elevate their expertise in process enhancement. Professionals seeking a foundational understanding of Six Sigma and TQM. Supply chain professionals aiming to optimise processes. Business analysts focused on continuous improvement. Career path Quality Manager - Average Earnings: £30,000 - £50,000 per year. Quality Assurance Specialist - Average Earnings: £25,000 - £40,000 per year. Process Improvement Manager - Average Earnings: £35,000 - £55,000 per year. Operations Manager - Average Earnings: £30,000 - £50,000 per year. Supply Chain Manager - Average Earnings: £35,000 - £60,000 per year. Course Curriculum Module 01: Introduction to Quality Management Introduction to Quality Management 00:26:00 Module 02: Total Quality Management Total Quality Management 00:17:00 Module 03: Quality Measurement and Improvement Quality Measurement and Improvement 00:25:00 Module 04: Quality Control Quality Control 00:13:00 Module 05: Understanding Customer Expectations and Needs Understanding Customer Expectations and Needs 00:16:00 Module 06: Six Sigma Six Sigma 00:21:00 Module 07: Supply Chain Management Supply Chain Management 00:25:00 Module 08: Quality Audits Quality Audits 00:16:00 Mock Exam Mock Exam - Quality Management 00:20:00 Final Exam Final Exam - Quality Management 00:20:00

Did you know that in the UK, 1 in 20 hospital admissions experience avoidable harm? Shocking, right? But what if you could play a role in changing that statistic? That's where our clinical governance course comes in. This course will equip you with the knowledge and skills to be a champion for safe, high-quality healthcare. This Diploma in Clinical Governance at QLS Level 5 course is endorsed by the Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development and career progression more accessible than ever! The Clinical Governance course is a comprehensive program for healthcare professionals, offering 11 modules to understand the importance of Clinical Governance in maintaining quality and safety of healthcare services. It covers topics like National Health Services, clinical auditing, workplace safety, legal challenges, and COVID-19 awareness. Effective implementation of Clinical Governance practices has led to reduced mortality rates, fewer adverse events, and higher patient satisfaction. Learning Outcomes of Clinical Governance Course: Develop a profound understanding of Clinical Governance principles and practises. Master the 7 Pillars of Clinical Governance for comprehensive healthcare management. Gain insights into the pivotal role of National Health Services in governance. Enhance clinical effectiveness through evidence-based practise and outcome evaluation. Acquire proficiency in conducting clinical audits to ensure quality assurance. Navigate complex legal and ethical challenges inherent in healthcare environments. UK statistics show that robust Clinical Governance frameworks in healthcare organisations lead to higher patient satisfaction and improved clinical outcomes. This Clinical Governance course provides valuable insights into clinical governance and tools to enhance professional competence. Why Choose Our Clinical Governance Course at QLS Level 5? FREE Clinical Governance at QLS Level 5 certificate Get a free student ID card with Clinical Governance Training Get instant access to this Clinical Governance course. Learn Clinical Governance from anywhere in the world The Clinical Governance is affordable and simple to understand The Clinical Governance is an entirely online, interactive lesson with voiceover audio Lifetime access to the Clinical Governance course materials The Clinical Governance comes with 24/7 tutor support Invest in your career and make a difference in the lives of patients. Enrol Now! Take a step towards a brighter future with our Clinical Governance course! *** Course Curriculum *** Here is the curriculum breakdown for the Clinical Governance at QLS Level 5 course: Module 01: Introduction to Clinical Governance Module 02: The 7 Pillars of Clinical Governance Module 03: National Health Services Module 04: Clinical Effectiveness: Part 1 Module 05: Clinical Effectiveness: Part 2 Module 06: Clinical Audit Module 07: Confidentiality in a Medical Environment Module 08: Information Technology in Health Care Module 09: Legal aspects and Ethics Module 10: Maintaining Workplace Safety Module 11: Covid-19 Awareness Assessment Process of Clinical Governance You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit it. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Diploma in Clinical Governance at QLS Level 5 exams. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Clinical Governance at QLS Level 5 course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Also, our Clinical Governance course is perfect for: Healthcare professionals Medical administrators Quality assurance personnel Healthcare managers Clinical auditors Aspiring healthcare leaders Requirements No prior background or expertise is required for this Clinical Governance course. Career path The Clinical Governance at QLS Level 5 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Healthcare management Quality assurance Clinical auditing Compliance roles Legal advisory Leadership roles Certificates CPDQS Accredited PDF Certificate Digital certificate - Included Diploma in Clinical Governance at QLS Level 5 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Clinical Governance at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme and also you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost.

Register on the Quality Tools and Problem Solving Methods today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The Quality Tools and Problem Solving Methods is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Quality Tools and Problem Solving Methods Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Quality Tools and Problem Solving Methods, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Introduction About the instructor 00:01:00 Summary of the course 00:01:00 Tool 1 : The Checksheet Checksheet-1 00:01:00 CCIN practice final v2 00:06:00 Tool 2 : The Brainstorming The brainstroming 00:01:00 Brainstorming ip 00:06:00 Tool 3 : The Cause & Effect diagram The cause and effect diagram 00:01:00 CE in practice 00:08:00 Tool 4:The Histogram Tool The Histogram-1 00:01:00 The histogram in practice 00:10:00 Tool 5:The Pareto diagram Pareto diagram 00:01:00 Pareto in practice final 00:09:00 Tool 6-A:The Control chart Control Chart-1 00:01:00 Control chart in practice part 1 00:11:00 Control chart in practice part 2 00:10:00 Tool 6-B:The Scatter plot Scatter Plot-1 00:01:00 Scatterplot In practice 00:07:00 Tool 7 : Flowchart /Process Mapping Flowchart in practice 00:10:00 Flowchart-1 00:01:00 The Problem Solving Process Psp Overview 00:01:00 The PSP 00:04:00 The PSP in detail 00:08:00 Method 1: The A3 The A3 00:01:00 A3 sheet 00:04:00 The A3 in practice 00:15:00 Method 2:The 8D The 8D 00:01:00 The 8D in practice 00:12:00 The 8D sheet final 00:04:00 Method 3-A:The PDCA The PDCA 00:01:00 Method 3-B:The 5 why 5 Why 00:01:00 Method 4: Six Sigma Six Sigma 00:01:00 More about six sigma 00:05:00 Method 5: The Shainin Methodology Shainin system 00:06:00 Shainin Method 00:01:00 Problem Solving methods Overview of the section 00:01:00 The Preventive Tools 00:01:00 Tool 1:The FMEA The Fmea 00:01:00 The FMEA in practice 00:12:00 The FMEA process 00:14:00 Tool 2:The Control Plan Control plan in practice 00:07:00 The Control Plan 00:01:00 Conclusion Final Conclusion 00:01:00 QMS 00:04:00 Resources Resources - Quality Tools and Problem Solving Methods 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

This course provides an in-depth exploration of quality education provision, encompassing the UK education system, policy analysis, quality assurance, and effective learning delivery modes. Participants will gain insights into educational standards, policy impact, and evidence-based approaches to support high-quality teaching. The course emphasizes addressing learner needs, evaluating educational policies, and implementing lean management principles. After the successful completion of the course, you will be able to learn about the following, Understand the UK Education System, including Compulsory Education, Higher Education, Studying as an International Student, Tuition Fees, and Teacher's Standards. Analyze Education Policies, including Assessment Standards, Policy Content, and the Impact of Educational Policy Changes in the UK and Europe. Evaluate the concept of Quality Education, examining Quality Assurance Agencies, Strategies, and Evidence-based Approaches to Support High-quality Teaching. Identify the importance of addressing Learner needs and expectations, considering Educational Standards and the role of Lead Practitioners and Staff Involvement. Explore various Learning Delivery Modes and their Monitoring and Evaluation in Education, along with the concept of Lean Management. Uncover the nuances of the UK education system, from compulsory education to higher education, studying as an international student, tuition fees, and teacher's standards. Dive into the analysis of education policies, including assessment standards and the impact of policy changes. Evaluate the concept of quality education, exploring assurance agencies, strategies, and evidence-based approaches. Identify the importance of addressing learner needs and expectations, considering educational standards and the role of lead practitioners. Explore various learning delivery modes, their monitoring, evaluation, and the application of lean management principles in education. This is a comprehensive course that navigates participants through the intricacies of the UK education system, policies, and quality assurance. With a focus on learner needs, educational standards, and evidence-based strategies, participants will develop the skills necessary to ensure high-quality education provision. This course is ideal for professionals seeking to make a positive impact on education policy, standards, and delivery modes. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Quality Education Provision in Policy and Standards Self-paced pre-recorded learning content on this topic. Quality Education Provision in Policy and Standards Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Education Policy Analyst Quality Assurance Specialist Learning Experience Coordinator Lead Practitioner in Education Educational Standards Officer Policy Impact Analyst Education Strategy Consultant Tuition Fees Manager International Student Advisor Lean Management Specialist Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Level 3 Diploma(FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificates| 140 CPD Points|CPD & CiQ Accredited

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! This Diploma in Supply Chain Management at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! Are you looking to improve your current abilities or make a career move? If yes, our unique Supply Chain Management at QLS Level 5 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the Supply Chain Management at QLS Level 5 course. Due to Supply Chain Management at QLS Level 5's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn Supply Chain Management at QLS Level 5 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career. The Supply Chain Management at QLS Level 5 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Supply Chain Management at QLS Level 5 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Supply Chain Management at QLS Level 5 course. This Supply Chain Management at QLS Level 5 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Supply Chain Management at QLS Level 5 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Supply Chain Management at QLS Level 5 course: Module 01: An overview of Supply Chain Management Module 02: Role of logistics of Supply Chain Module 03: Customer Response Principles and Systems Module 04: Supply Chain System and Principles Module 05: Global Supply Chain Operations Module 06:Inventory Strategies for Supply Chain Module 07: Warehouse Management and Operations Module 08: Supply Chain Design and Monitoring Module 09: Supply Chain Network and Evaluating Module 10: Supply Chain Planning and New Business Concepts Module 11: Aligning your supply chain process with your business Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Diploma in Supply Chain Management at QLS Level 5 exams. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Supply Chain Management at QLS Level 5 course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements No prior background or expertise is required. Career path The Supply Chain Management at QLS Level 5 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Certificates CPDQS Accredited Certificate Digital certificate - Included Diploma in Supply Chain Management at QLS Level 5 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Supply Chain Management at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme and also you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost.

The Customer Service Manager course is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with an acknowledged certificate. This Customer Service Manager course consists of several modules that take around 3 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn a free e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Method of Assessment To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Course Content Customer Service Manager WHY Customer Service Is CRITICAL To Your Business! 00:05:00 Good Isn't Good Enough! 00:03:00 We Are ALL in the 'Helping Field' 00:10:00 Providing 'Concierge' Level Of Service 00:06:00 The 5 Tenets Of TQM 00:03:00 How To Boost Customer Satisfaction 00:08:00 How To Avoid The 10 Deadly Sins Of Customer Service! 00:15:00 More Money $$$ - Through Customer Retention 00:05:00 How Much Is A Customer Worth? $$$ 00:08:00 Do You Understand Your Customer? 00:07:00 Dealing With Difficult Customers 00:19:00 'LEAP' Into Customer Service! 00:18:00 Exceptional Phone Service 00:17:00 WHY Customers Buy From YOU! $$$ 00:17:00 BONUS LECTURE!!! FINAL TIPS!!! 00:07:00 BONUS LECTURE!!! FINAL TIPS!!! 00:17:00 Assignment Assignment - Customer Service Manager 6 days, 3 hours Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.