20341 Certificate of Completion (CCL) courses in Leeds delivered On Demand

<< Event Management >> The process of organising and managing an event is known as event management. This process includes everything from initial planning to post-event strategy. This Event Management comprehensive course will provide you with a complete understanding of this topic. An event manager begins by making planning decisions such as the time, location, and theme of their event. During an event, event managers monitor the proceedings in real time to ensure that everything runs smoothly. Our Event Management course will teach you how to do these things, what the differences are, and how to do them well in a simple and practical way. The Event Management program is ideal for those who want to work as a professional event manager. Our professionals created this course to provide you with advanced skills, knowledge, and confidence to help you build a long-term career in this field of event management. This Event Management course is for both aspiring beginners and experienced professionals who want to gain a detailed understanding of important business management topics. Learning Outcomes By the end of the Event Management course, learners will be able to: Understand the introduction to events. Learn the market demand for events. Gain in-depth knowledge of the events business. Gain in-depth knowledge of the social, economic, political and developmental implications. Learn how to start and plan the event. Gain in-depth knowledge of financial management and the budget. Gain in-depth knowledge of the event logistics and supplies. Understand the marketing and public relations for events. Gain in-depth knowledge of risk management and legalities. Gain in-depth knowledge of event project management and set-up issues. ***Courses are included in this Event Management Bundle Course Course 01: Level 7 Diploma in Event Management Course 02: Level 5 Diploma in Wedding Planner Course 03: level 4 Time Management Course 04: Level 5 Hospitality Management Course 05: Level 7 Project Management Course 06: Level 2 Food Hygiene and Safety For Catering [ Note: Free PDF certificate as soon as completing the Event Management course ] >> Event Management << Course Curriculum Of Event Management Module 01: An Introduction to Events Module 02: The Market Demand for Events Module 03: The Events Business: Supply and Suppliers Module 04: Social, Economic, Political and Developmental Implications Module 05: Making a Start and Planning the Event Module 06: Financial Management and the Budget >>----------------<< Assessment Method After completing each module of the Event Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Event Management course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? The Event Management course is appropriate for students who want to learn new skills and knowledge for event planning. Individuals looking to start their own business, become an event planner, or work in the hospitality industry should consider taking event management courses. Requirements There are no specific requirements for this Event Management course because it does not require any advanced knowledge or skills. Career path Event management primarily provides opportunities for self-employment, but candidates can also pursue the following careers after completing the Event Management course.

GRAB the best SALES EVENT of the Year! Self Esteem Course is for those who want to advance in this field. Throughout this course, you will learn the essential skills and gain the knowledge needed to become well versed in Self Esteem. Our course starts with the basics of Self Esteem and gradually progresses towards advanced topics. Therefore, each lesson of this course is intuitive and easy to understand. Self Esteem Course Learning Outcomes: Upon successful completion of this highly appreciated Self Esteem Course, you'll be a skilled professional, besides- Boost Your Self Esteem and Confidence in Your Professional Life Get Rid of Your Rejection Fear Discover Effective Techniques for Increasing Self Esteem Discover Why and How to Embrace Vulnerability. Create a strong, confident body language. Adopt a potent, counterintuitive approach to develop your confidence while remaining true to yourself. What to do with routine social interactions? How can one eliminate negative self-talk? To improve your resume, obtain your official certificate of completion. So, stand out in the job market by completing the Self Esteem Course. Get an accredited certificate and add it to your resume to impress your employers. Key Highlights for Self Esteem Training Course: CPD Accredited Course Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials 100% Learning Satisfaction Guarantee Lifetime Access & 24/7 Support Self-paced Course Modules Covers to Explore Multiple Job Positions The comprehensive learning resources for Self Esteem course are available anytime, anywhere, so you can study at your own speed in the convenience of your own home. Industry experts break down the Self Esteem course curricula into tiny, manageable units. And our professionals will respond to any of your questions. Curriculum Breakdown: Section 01: Introduction of Self Esteem Section 02: Understanding Confidence Section 03: Developing the Right Mindset to Gain Confidence Section 04: Build Confidence: Strategies That Works Section 05: Quick Activity to Build Your Confidence Section 06: Conclusion Each topic has been designed to deliver more information in a shorter amount of time. This makes it simple for the learners to understand the fundamental idea and apply it to diverse situations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Self Esteem course. But in particular, this course is ideal for- Any person who wants to boost their confidence Whoever wants to improve their social abilities Requirements Learners seeking to enrol for Self Esteem Training course should meet the following requirements; Basic knowledge of English Language, which already you have Basic Knowledge of Information & Communication Technologies for studying online or digital platform. Stable Internet or Data connection in your learning devices. Career path After completing this course, you can explore trendy and in-demand jobs related to this course, such as- Nursery Practioner SEN Teaching Assistant Social Worker EYFS Teaching Assistant Residential Support Worker Learning Support Mentor Central Services Admin Explore each of the roles available and how you can start your career in Self Esteem Training. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Health & Social Care remain a top priority in the UK, particularly for the current pandemic, and staff are always needed to assist the sick and socially disaffected. Worldwide every employer is required by law to monitor their employees' health and social care. Every employee at every level and management, team leaders, and business owners should be aware of the most important health and safety fundamentals. Our Health & Social Care course provides an excellent introduction to working in care and broadens your understanding of working with people of all ages. The Health & Social Care course includes basic human development, legislative frameworks and protocols, how care is accessed and delivered in the UK, and core approaches to service users. By the end of this Health & Social Carecourse, you will be confident enough to take the next step on the career ladder, as you will learn everything you need to know to successfully work in a care setting and provide assistance to those with a wide range of needs. Learning Outcomes By the end of the Health & Social Care Bundle course, the learner will be able to: Understand Equality, Diversity and Rights in Health and Social Care. Understand Human Growth and Development. Understand safeguarding in Health and Social Care. Why Choose Health & Social Care Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. This Course was developed by industry experts. MCQ quiz after each module to assess your learning. Health & Social Care Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. >> Benefits of Health & Social Care Course Course 01: Health & Social Care Course 02: Diploma in Health and Wellbeing Course 03: Level 4 Early Years Course >> Other Benefits of Health & Social Care Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Health & Social Care course] Course Curriculum of Level 3 Award in Health and Social Care Module 01: Equality, Diversity and Rights in Health and Social care Module 02: Human Growth and Development Module 03: Safeguarding in Health and Social Care >> ------------- << Assessment Method After completing each module of the Health & Social Care Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Health & Social Care course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? This course is designed for individuals who want to work in Health & Social care or who are already working in health and social care and are looking to reinforce their knowledge. Requirements There are no specific requirements for this Health & Social Care Bundle course because it does not require any advanced knowledge or skills. Students who intend to enrol in this Health & Social Care course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Individuals who wish to pursue a career in the Health & Social Care industry should take this course. Popular job roles include Senior Care Assistants, Support Workers, key workers in residential settings, domiciliary services, and day services.

>> Animal Care: Animal Psychology Certification << If you've always wanted a rewarding job, the Animal Care: Animal Psychology Certification career path might be for you. Animal Care and Psychology skills are more important than ever as the Animal Care and Psychology industry continues to develop revolutionary services and products. If you enjoy providing care for animals, a career in Animal Care and Psychology will be both rewarding and profitable. Enrol on our exclusive Animal Care: Animal Psychology Certification course to learn how to treat and understand animals professionally. You will quickly learn how to provide care and support for the nation's beloved pets and "companion animals" if you train with us. Each of our modules was written by industry professionals to provide the skills and knowledge required to provide compassionate and effective care to a wide variety of animals. Learning Outcomes After completing this Animal Care: Animal Psychology Certification course, learner will be able to: Gain a thorough understanding of animal care and psychology Understand the psychology of dog behaviour Understand the psychology of cat behaviour Understand the psychology of rabbit behaviour Why Choose Animal Care: Animal Psychology Certification Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. *** Other Benefits of this Animal Care: Animal Psychology Certification Course *** Free One PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Animal Care: Animal Psychology Certification course ] **Animal Care: Animal Psychology Certification** Course Curriculum of Animal Care and Psychology Module 01: An Overview of Animal Psychology Module 02: Understand The Psychology of Dog Behaviour Module 03: Understand The Psychology of Cat Behaviour Module 04: Understand The Psychology of Rabbit Behaviour >>-----------------<< Assessment Method After completing each module of the Animal Care: Animal Psychology Certification Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Animal Care: Animal Psychology Certification course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Animal Care: Animal Psychology Certification course is ideal for anyone interested in pursuing a career in the Animal Care and Psychology industry, even if you are new to this and have no prior knowledge of Animal Care and Psychology, this Animal Care: Animal Psychology Certification will be very easy for you to understand. Requirements There are no specific requirements for this Animal Care: Animal Psychology Certification course because it does not require any advanced knowledge or skills. Career path After completing this Animal Care: Animal Psychology Certification course, you may be able to pursue a variety of promising career opportunities. Specifically, this course aims to boost careers in: Animal Trainer Dog Walker Pet Groomer The average salaries for these job opportunities are usually £15,000 - £30,000 per year.

Horse Care Training There are over 100 million horses in the world today, with horse owners on almost every continent and in almost every society. This Horse Care will cover many unique aspects of horse care and management. This advanced level course is designed to provide you with the skills and foundational knowledge needed for a successful career in the equine industry or advancement to higher level study. The purpose of this Horse Care and Stable Management course is to develop the learner's practical skills while also providing theoretical knowledge on a variety of topics such as initial assessment of horse, horse health, horse nutrition and horse husbandry. Through this Horse Care and Stable Management course, you will also learn how to tack up horses for specialist work, prepare horses for public appearance and much more. Learning Outcomes After completing this Horse Care and Stable Management course, learner will be able to: Understand how to receive a horse and carry out an initial assessment. Understand plan diets and implement feeding regimes for horses. Know how to promote the health and well-being of horses. Gain a thorough understanding of clip horses. Gain in-depth knowledge about young horses equipment. Why Choose Horse Care and Stable Management Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Food Allergen Training Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. Free PDF certificate as soon as completing the Food Allergen Training course. 24/7 support via live chat, phone call or email. Main Course: Level 3 Diploma in Work-based Horse Care and Management Free Courses: Course 01: Pet Nutrition Diploma Course 02: Level 5 Animal Care & Nutrition [ Note: Free PDF certificate as soon as completing the Horse Care and Stable Management course] Course Curriculum of the Horse Care and Stable Management Diploma Module 01: Receive A Horse and Carry Out An Initial Assessment Module 02: Plan Diets and Implement Feeding Regimes for Horses Module 03: Monitor and Maintain Stocks of Feed and Bedding Module 04: Promote The Health and Well-being of Horses Module 05: Deliver Basic Health Care Treatment to Horses Module 06: Promote, Monitor and Maintain Health, Safety and Security of the Workplace Module 07: Contribute to Training from the Ground Module 08: Tack Up Horses for Specialist Work Module 09: Prepare Horses for Public Appearance Module 10: Clip Horses Module 11: Introduce Young Horses to Equipment Assessment Method After completing each module of the Horse Care and Stable Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Horse Care and Stable Management course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Horse Care This Horse Care and Stable Management is ideal for private horse owners, small scale breeders, animal welfare officers, leisure riders, non-equine vet nurses or anyone who wants to learn about horse care and management in detail. Requirements Horse Care There are no specific requirements for this Horse Care and Stable Management Course because it does not require any advanced knowledge or skills. Career path Horse Care After completing this Horse Care and Stable Management course, you may able to pursue a variety of promising career opportunities, such as: Horse breeding manager Barn/stable owner Horse trainer Rodeo crew member Horse show manager Horse care technician Exercise rider.

There are over 100 million horses in the world today, with horse owners on almost every continent and in almost every society. This Horse Care will cover many unique aspects of horse care and management. This advanced level course is designed to provide you with the skills and foundational knowledge needed for a successful career in the equine industry or advancement to higher level study. The purpose of this Stable Management Course is to develop the learner's practical skills while also providing theoretical knowledge on a variety of topics such as initial assessment of horse, horse health, horse nutrition and horse husbandry. Through this Stable Management Course, you will also learn how to tack up horses for specialist work, prepare horses for public appearance and much more. Learning Outcomes After completing this Stable Management Course, learner will be able to: Understand how to receive a horse and carry out an initial assessment. Understand plan diets and implement feeding regimes for horses. Know how to promote the health and well-being of horses. Gain a thorough understanding of clip horses. Gain in-depth knowledge about young horses equipment. Why Choose Stable Management Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Food Allergen Training Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. Free PDF certificate as soon as completing the Food Allergen Training course. 24/7 support via live chat, phone call or email. Main Course: Level 3 Diploma in Work-based Horse Care and Management Free Courses: Course 01: Entry Level Award in Dog Training and Husbandry (Entry 3) Course 02: Level 2 Certificate For Animal Nursing Assistants [ Note: Free PDF certificate as soon as completing the Stable Management Course] Course Curriculum of the Horse Care Module 01: Receive A Horse and Carry Out An Initial Assessment Module 02: Plan Diets and Implement Feeding Regimes for Horses Module 03: Monitor and Maintain Stocks of Feed and Bedding Module 04: Promote The Health and Well-being of Horses Module 05: Deliver Basic Health Care Treatment to Horses Module 06: Promote, Monitor and Maintain Health, Safety and Security of the Workplace Module 07: Contribute to Training from the Ground Module 08: Tack Up Horses for Specialist Work Module 09: Prepare Horses for Public Appearance Module 10: Clip Horses Module 11: Introduce Young Horses to Equipment Assessment Method After completing each module of the Stable Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Stable Management Course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Stable Management Course is ideal for private horse owners, small scale breeders, animal welfare officers, leisure riders, non-equine vet nurses or anyone who wants to learn about horse care and management in detail. Requirements There are no specific requirements for this Stable Management Course because it does not require any advanced knowledge or skills. Career path After completing this Stable Management Course, you may able to pursue a variety of promising career opportunities, such as: Horse breeding manager Barn/stable owner Horse trainer Rodeo crew member Horse show manager Horse care technician Exercise rider.

With our Geoengineering course, you may go on an unmatched adventure that explores soil dynamics and Earth processes in a novel way. Discover the secrets hidden beneath your feet as we explore the fields of geoengineering, geoenvironmental engineering, ground improvement techniques, soil classification, geotechnical properties, and geotechnical site investigation. Sculpt your intellectual terrain with an engaging curriculum that will help you comprehend geoengineering at a higher level. Examine, evaluate, and become an expert in the field of geoengineering as it relates to modifying the environment underneath us. Come along as we reveal the mysteries of geoengineering and explore its revolutionary potential to alter the course of our world. Enroll today to start a geoengineering journey that breaks down barriers and takes you into the cutting edge of science and environmental care. Learning Outcomes: Decode intricate Geoengineering processes and soil fundamentals. Grasp the nuances of Geoengineering Soil Classification and its behavioural intricacies. Implement cutting-edge Geoengineering Ground Improvement Techniques. Navigate the complexities of Geoengineering Geoenvironmental Engineering. Conduct precise Geoengineering Geotechnical Site Investigations with finesse. Our geoengineering course will take you on an exciting journey into the Earth's core as you uncover the mysteries beneath your feet. Delve into the intricacies of Geoengineering Soil Classification, unveiling the mysteries that shape our landscape. Navigate the realm of Geoengineering Geotechnical Properties, unravelling the forces at play beneath the surface. Every module charts a course through the dynamic world beneath us, from Geoengineering Ground Improvement Techniques to Geoengineering Geoenvironmental Engineering. Join us on this cerebral odyssey - Geoengineering awaits. In this immersive Geoengineering course, we banish the mundane to unveil the extraordinary. Perfect for the intellectually curious, problem solvers, and those seeking a deeper understanding of the earth beneath us. Elevate your knowledge, challenge your intellect, and redefine your understanding of the world's foundation through the lens of Geoengineering. CPD 10 CPD hours / points Accredited by CPD Quality Standards Earth Processes and Soil Basics 19:10 1: Module 1 Earth Processes and Soil Basics 19:10 Soil Classification and Behaviour 17:16 2: Soil Classification and Behaviour 17:16 Geotechnical Properties of Soils 16:58 3: Geotechnical Properties of Soils 16:58 Ground Improvement Techniques 16:50 4: Ground Improvement Techniques 16:50 Geoenvironmental Engineering 15:54 5: Geoenvironmental Engineering 15:54 Geotechnical Site Investigation 17:08 6: Geotechnical Site Investigation 17:08 Order Your CPD Quality Standard Certificate (Optional) 01:00 7: CPD Certificate (Optional) 01:00 Who is this course for? Environmental enthusiasts eager to comprehend Geoengineering Earth's intricacies. Engineers seeking to expand their expertise in Geoengineering. Academics and researchers exploring Geoengineering soil dynamics. Urban planners aiming to enhance their environmental impact assessments through Geoengineering. Geoscientists looking to deepen their understanding of the Earth's processes with a focus on Geoengineering. Requirements To enrol in this Geoengineering course, all you need is a basic understanding of the English Language and an internet connection. Career path Climate Engineer: £30,000 - £60,000 per year Environmental Consultant (Geoengineering): £25,000 - £50,000 per year Climate Modeling Scientist: £35,000 - £70,000 per year Renewable Energy Project Manager: £40,000 - £80,000 per year Climate Change Policy Analyst: £35,000 - £70,000 per year Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed. CPD Quality Standard Certificate Digital certificate - £7.99

Unlock the secrets to radiant, youthful skin with our expertly designed course, crafted for those who seek the pinnacle of skincare knowledge. Imagine understanding the intricate layers of your skin, knowing exactly what nutrients it craves, and tailoring your skincare regimen to fit your unique skin type. Dive deep into the fascinating world of dermatology, where you will discover how to care for every skin type and ethnicity, ensuring your skin remains healthy and glowing. Uncover the best techniques for reducing the signs of ageing, mastering hair removal, and diagnosing common skin conditions. Our comprehensive curriculum covers everything you need to know, from dealing with troublesome acne to managing seasonal skin care changes. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Explore the nuances of skin disorders, including eczema and other keratinising conditions, and learn how to effectively treat skin infections. Embrace the wisdom of preventative care with remedies designed for sun exposure, ensuring your skin remains protected and vibrant year-round. This course is your gateway to becoming a skincare connoisseur, armed with the knowledge to maintain impeccable skin health for yourself and others. Embark on this journey to unlock your skin's full potential and revel in the confidence that comes with a flawless complexion. Course Curriculum Module 01: Skin Anatomy Module 02: Skin Nutrients Module 03: Skin Care For Different Skin Types Module 04: Skin Care For Different Ethnicities Module 05: Reducing Ageing Effects Module 06: Hair Removal Examined Module 07: Diagnosis Of Skin Disease Module 08: Eczema Module 09: Keratinising And Papulosquamous Disorders Module 10: Skin Infections Module 11: Remedies For Acne Prone Skin Module 12: Seasonal Skin Care Module 13: Effect Of The Sun And Its' Remedies Learning Outcomes Understand the basic structure and functions of skin anatomy. Identify essential nutrients vital for healthy skin. Develop skincare routines tailored to various skin types. Apply skincare practices suitable for different ethnicities. Explore methods to reduce ageing effects on the skin. Diagnose and manage common skin diseases and disorders. CPD 10 CPD hours / points Accredited by CPD Quality Standards Skin Care Treatment Course 3:45:19 1: Module 01: Skin Anatomy 14:37 2: Module 02: Skin Nutrients 19:31 3: Module 03: Skin Care For Different Skin Types 17:50 4: Module 04: Skin Care For Different Ethnicities 16:18 5: Module 05: Reducing Ageing Effects 17:57 6: Module 06: Hair Removal Examined 17:03 7: Module 07: Diagnosis Of Skin Disease 13:19 8: Module 08: Eczema 23:28 9: Module 09: Keratinising And Papulosquamous Disorders 19:22 10: Module 10: Skin Infections 19:02 11: Module 11: Remedies For Acne Prone Skin 15:03 12: Module 12: Seasonal Skin Care 18:13 13: Module 13: Effect Of The Sun And Its' Remedies 12:36 14: CPD Certificate - Free 01:00 Who is this course for? Individuals interested in skincare and beauty. Aspiring dermatologists and skincare specialists. Beauty salon owners and workers. Healthcare providers focusing on dermatology. Anyone wanting to improve personal skincare knowledge. Career path Dermatology Assistant Skincare Consultant Aesthetician Beauty Therapist Dermatology Nurse Cosmetic Clinic Assistant Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Centre & Customer Service Training 41:29 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03: Phone Etiquette 04:04 4: Module 04: Types of Questions 04:41 5: Module 05: Speaking Like a Star 02:59 6: Module 06: Key Steps 04:30 7: Module 07: Goal Setting 04:58 8: Module 08: Closing 03:32 9: Module 09: Benchmarking 03:34 10: Module 10: Tools 02:46 11: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

All in One Bundle Special Discount Offer Are you looking to enhance your Business Management Training skills? If yes, then you have come to the right place. Our comprehensive courses on Business Management Training will assist you in producing the best possible outcome by learning the Business Management Training skills. Courses you can enrol in this exclusive bundle: Course 1: Advanced Diploma in Business Management Course 2: Operations Management Course 3: Project Management Course 4: Problem Solving Skills Course 5: Communication Skills Course 6: Influencing and Negotiating The Business Management Training bundle is for those who want to be successful. In the Business Management Training bundle, you will learn the essential knowledge needed to become well versed in Business Management Training . Our Business Management Training bundle starts with the basics of Business Management Training and gradually progresses towards advanced topics. Therefore, each lesson of this Business Management Training is intuitive and easy to understand. Why would you choose the Business Management Training course from Compliance Central: Lifetime access to Business Management Training courses materials Full tutor support is available from Monday to Friday with the Business Management Training course Learn Business Management Training skills at your own pace from the comfort of your home Gain a complete understanding of Business Management Training course Accessible, informative Business Management Training learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Business Management Training bundle Study Business Management Training in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Business Management Training Course Improve your chance of gaining in demand skills and better earning potential by completing the Business Management Training Main Course Curriculum Topics: Module 01: Introduction to Business Management Module 02: Operations Management Module 03: Introduction to Business Analysis Module 04: Strategic Analysis and Product Scope Module 05: Project Management Module 06: Business Development and Succession Planning Module 07: Business Process Management Module 08: Planning & Forecasting Operations Module 09: Performance Management Module 10: Management of Cash and Credit Module 11: Managing Risk and Recovery Module 12: Quality Management Module 13: Communication Skills Module 14: Business Environment Module 15: Organisational Skills Module 16: Negotiation Techniques Module 17: Human Resource Management Module 18: Motivation and Counselling Module 19: Customer Service Module 20: Time Management Module 21: Conflict Management CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Business Management Training bundle helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Business Management Training . It is also great for professionals who are already working in Business Management Training and want to get promoted at work. Requirements To enrol in this Business Management Training course, all you need is a basic understanding of the English Language and an internet connection. Career path The Business Management Training course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Business Management Training Certificates Certificate of completion Digital certificate - Included 6 CPD Accredited PDF Certificate for Free CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate for £9.99 each. Delivery Charge: Inside the UK: Free Outside of the UK: £9.99