3984 Certificate in Teaching Program (CTP) courses in Leeds delivered On Demand

Embark on a journey of discovery and mastery with our Adventures in Excel Course. Explore the endless possibilities of Microsoft Excel as you learn essential tips, tricks, and techniques for spreadsheet management, data analysis, and visualization. Whether you're a beginner or seasoned user, this course offers exciting adventures to enhance your Excel skills and unlock new capabilities for productivity and efficiency in both personal and professional settings.

Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Navigate organizational change with confidence through our Change Management Course. Learn proven strategies to effectively lead teams through transitions, mitigate resistance, and drive successful outcomes. Gain the skills to adapt to change and thrive in dynamic environments. Enroll now to become a change management expert and guide your organization to success.

Improve your essential skills with our Functional Skills Maths & English course. Build a strong foundation in numeracy and literacy to excel in both work and life.

Ensure the safety and well-being of vulnerable individuals with our Safeguarding Course. Learn essential strategies for recognizing signs of abuse, implementing safeguarding policies, and responding to concerns effectively. Gain practical skills in creating a safe and supportive environment for children, adults, and vulnerable populations. Whether you're a healthcare professional, educator, or caregiver, this course equips you with the knowledge and tools to protect those in your care.

Step into the fascinating world of children’s growth, thought processes and play behaviour with this insightful Child Development, Psychology and Playwork Course. Whether you're working with children already or looking to build your understanding, this course takes you through how young minds develop emotionally, socially and cognitively—wrapped up in a fun yet purposeful look at play and its psychological role in early years. With a solid foundation in theory and everyday application, you'll gain valuable knowledge to support children in a range of environments. Designed to balance scientific understanding with playful interaction, this course explores how children form relationships, express emotion, and make sense of their surroundings through structured and imaginative play. You’ll get to grips with key psychological concepts, developmental milestones, and the frameworks professionals use to observe and support children’s learning journeys. All content is delivered online, making it easy to fit around your schedule while gaining insight that matters. Key Features of Child Development, Psychology and Playwork Bundle CPD Accredited Child Development, Psychology and Playwork Course Instant PDF certificate Fully online, interactive Child Development, Psychology and Playworkcourse Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Child Development, Psychology and Playwork Bundle course to excel! To become successful in your profession, you must have a specific set of Child Development, Psychology and Playwork skills to succeed in today's competitive world. In this in-depth Child Development, Psychology and Playworktraining course, you will develop the most in-demand Child Development, Psychology and Playwork skills to kickstart your career, as well as upgrade your existing knowledge & skills. Child Development, Psychology and Playwork Curriculum Course 01: Child Psychology & Development Course 02: Child Playwork Accreditation This Child Development, Psychology and Playwork bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Child Development, Psychology and Playwork course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 20 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Child Development, Psychology and Playwork basics. Requirements No prior degree or experience is required to enrol in this course. Career path This Child Development, Psychology and Playwork Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Enroll in our Waxing Online Course to master the art of achieving flawless skin. Gain essential skills in waxing techniques, safety protocols, and client care practices. Start your journey towards a rewarding career in the beauty industry today!

Boost your effectiveness with our Teaching Assistant and Motivation Skills Training. Learn key strategies to support students and inspire their success in the classroom.

Equip yourself with life-saving skills through our Basic Life Support Course. Learn essential techniques such as CPR, AED usage, and first aid for emergencies. Gain the confidence to respond effectively in critical situations and make a difference. Enroll now to become prepared to save lives.