3943 Certificate in Advanced English (CAE) courses in Cardiff delivered On Demand

This Advanced Diploma in Customer Service aims to teach the necessary requirements of those working in a business who work closely with clients so that the care they provide is to the highest standard. It is also for learners whose job role requires them to deliver continually improving service to customers With this course you will gain a valuable understanding of a range of technical skills and behaviours in communicating with customers, resolving customer service problems and supporting service improvements. Also, learn how to deal with difficult customers and also connect with your customers online. Develop an advanced set of skills and hone knowledge that can be applied in any sector or organisation type.  Who is this course for? Advanced Diploma in Customer Service is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Advanced Diploma in Customer Service is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Customer Service Module One - Getting Started 00:30:00 Module Two - Who We Are and What We Do 01:00:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Mock Exam Mock Exam- Advanced Diploma in Customer Service 00:20:00 Final Exam Final Exam- Advanced Diploma in Customer Service 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

English has emerged as the global language of trade and commerce in the past few decades and also become the standard for all vital official communications. This English As A Second or Foreign Language course is an ideal course designed to improve your communicative ability and provide you with useful lessons for promoting the strength to communicate during socialising, delivering speeches, telephoning, emailing, marketing to important business contracts or even taking part in business meetings and negotiating. This comprehensive course also intends to build your confidence and fluency by assisting you to analyse tasks and take part in practice activities that progressively promote listening and speaking skills. By the time you complete this course, you'll have an outstanding command of English which required for any prominent jobs these days. Who is this course for? English As A Second or Foreign Language is suitable for anyone who wants to gain extensive knowledge, potential experience, and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our English As A Second or Foreign Language is open to all from all academic backgrounds and there are no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum English As A Second or Foreign Language Module 1_ Introduction to ESL_EFL 00:30:00 Module 2_ GREETINGS AND INTRODUCTIONS 00:20:00 Module 3_ INVITATIONS 00:30:00 Module 4_ SMALL TALK 00:30:00 Module 5_ SOCIALIZING 00:20:00 Module 6_ EATING OUT 00:30:00 Module 7_ TELEPHONING 00:30:00 Module 8_ CORRESPONDENCE 00:30:00 Module 9_ GETTING A NEW JOB 00:30:00 Module 10_ LOCATION 00:20:00 Module 11_ SHAPES & TRENDS 00:30:00 Module 12_ NUMBERS 00:30:00 Module 13_ Ideas for Practising English 00:30:00 Mock Exam Mock Exam - English As A Second or Foreign Language 00:20:00 Final Exam Final Exam - English As A Second or Foreign Language 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

**Limited Time Offer: Free More 3 Courses** This Level 5 Certificate in Cleaning is Institute of Hospitality endorsed and suitable for anyone looking to become a professional cleaner or establish a cleaning business. It covers theoretical training on cleaning procedures, chemical safety, domestic cleaning, kitchen maintenance, and much more. It also includes essential information on how to market your cleaning services, train staff and deal with clients. Through this course, you will learn how to work safely and correctly with cleaning chemicals, taking you through key procedures and guidelines for cleaning offices, new-build homes, pubs, leisure premises, hospitals, hotels, and commercial kitchens. You will also learn about cleaning contracts and employment opportunities, covering key topics such as working hours, business insurance, tax and quality of service. Topics to be Covered Cleaning Jobs and Business Cleaning Job Diversity Cleaning Equipment & Clothing Housecleaning Kitchen Cleaning Bathrooms Office Cleaning External Cleaning Non-Routine Waste Chemical Safety Business Startup Quality Service Customer Happiness Staff Management Marketing & Sales Expansion of Cleaning Business Insurance & Tax Free Courses FREE Course 01: Housekeeping FREE Course 02: Health and Safety at Workplace FREE Course 03: Personal Hygiene Key Features of the Course : Institute of Hospitality Endorsed Course Instant FREE PDF certificate Fully online, interactive cleaning course with audio voiceover Developed by professionals in the field If you're looking to set up a cleaning business from scratch, then this course is packed with tips and strategies for training staff, growing your client list, marketing your cleaning business online, and crafting the perfect business plan. Gain essential cleaning skills needed to fast-track your career and earn a certificate to stand out to clients and prospective employers. Learning Outcome By the end of this cleaning course, learners will be able to: Establish their own cleaning company, as well as hire and train their staff Create a solid service business plan and set a business budget Demonstrate an in-depth understanding of contracts and working hours Use a range of commercial cleaning products, PPE, and equipment Clean windows, dust surfaces, maintain carpets and hardwood floors Certification Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested to Requirements This course requires no prior requirements. Career path Domestic Cleaner Supervisor Cleaner Hotel Cleaner Office Cleaner Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included Free Hardcopy certificate (Shipping cost £3.99)

Learn life-saving skills with our CPR Training. Be prepared to respond in emergencies and provide critical care when it matters most. Ensure you're ready to act confidently.

Provide crucial support with our Crisis and Trauma Counselling course in Early Childhood. Learn effective strategies to help young children navigate challenging times.

Ensure compliance with GDPR UK regulations through our comprehensive training. Learn essential data protection strategies to safeguard personal information effectively.

Improve well-being with our Mental Health Awareness Training. Gain crucial insights and skills to support mental health in the workplace and create a supportive environment.

Promote positive behaviour in children and youth with strategies that nurture growth and respect. This course offers key insights for effective guidance and discipline.

Explore the wonders of science with "Chemistry for Everyone." Simplify complex concepts and make chemistry accessible and engaging for all levels of learners.

Psychology counselling: Psychology Counselling - Training Online If you want to learn about Psychology Counselling and become an expert in the field, you have arrived at the right place. Industry experts designed this Psychology Counselling: Psychology Counselling course to enable you to learn quickly and efficiently and at your own pace and convenience. Elevate your career with our Psychology Counselling course, a comprehensive journey into the world of Psychology Counselling. Master Psychology Counselling techniques, theories, and ethical practices. Immerse yourself in real-world Psychology Counselling scenarios, gaining invaluable skills. Enroll now to embark on a transformative Psychology Counselling education and shape a fulfilling counseling career! Through this Psychology Counselling: Psychology Counselling course, you will gain a thorough understanding of Counselling and Psychology. Learn how to assist people in dealing with personal and professional challenges. There are numerous opportunities to work in well-established institutions and companies. Enrol on our Psychology Counselling: Psychology Counselling course today, become an expert in human minds, and take the first step toward a psychologist or counsellor career. Special Offers of this Psychology counselling: Psychology Counselling - Training Course This Psychology Counselling Course includes a FREE PDF Certificate. Lifetime access to this Psychology Counselling: Psychology Counselling Course Instant access to this Psychology Counselling: Psychology Counselling Course Get FREE Tutor Support from Monday to Friday in this Psychology Counselling: Psychology Counselling Course Courses are included in this Psychology Counselling - Training Bundle Course Course 01: Psychology Counselling Course 02: Level 1 Certificate in Well-being Course 03: Level 2 Certificate in Understanding Domestic Abuse Course 04: Nursing & Prescribing Course 05: Pharmacy Assistant & Technician Course 06: Introduction to Psychotherapy Course 07: Social Worker: Social Work Diploma [ Note: Free PDF certificate as soon as completing the Psychology counselling: Psychology Counselling - Training Course] Psychology counselling: Psychology Counselling - Training Industry Experts Designed this Psychology Counselling course into 14 detailed modules. Detailed course curriculum of the Psychology Counselling - Training Course: Module 01: Introduction: Toward an Integrative Approach in Counselling Module 02: Therapeutic Relationship: Exploring Clients' Symptoms and Strengths Module 03: Powered by Struggles and Strengths Module 04: Positive Psychology in Counselling: What is It? Module 05: Psychoanalytic Therapy Module 06: Adlerian Therapy Module 07: Existential Therapy Module 08: Person‐Centred Therapy Module 09: Gestalt Therapy Module 10: Behaviour Therapy Module 11: Cognitive‐Behaviour Therapy Module 12: Reality Therapy Module 13: Feminist Therapy Module 14: Family Therapy Assessment Method of Psychology Counselling - Training After completing each module of the Psychology counselling: Psychology Counselling Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Psychology Counselling - Training After completing the MCQ/Assignment assessment for this Psychology Counselling: Psychology Counselling - Training course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Psychology counselling: Psychology Counselling - Training This Psychology Counselling - Training course is suitable for anyone who wants to start a career as a psychologist or counsellor, as well as professionals who want to test their existing skills and knowledge. Requirements Psychology counselling: Psychology Counselling - Training Students who intend to enrol in this Psychology counselling: Psychology counselling course must meet the following requirements: Psychology counselling: Good command of the English language Psychology counselling: Must be vivacious and self-driven Psychology counselling: Basic computer knowledge Psychology counselling: A minimum of 16 years of age is required Career path Psychology counselling: Psychology Counselling - Training After completing this Psychology Counselling - Training course, candidates may pursue careers such as: Operating Own Counselling Practice Careers Counsellor or Adviser Family and Marriage Counsellor Rehabilitation Counsellor Certificates Certificate of completion Digital certificate - Included