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3927 Certificate in Advanced English (CAE) courses in Cardiff delivered On Demand

Diploma in Operations Management - Online

By Training Tale

Are you ready to advance your career in business management? With this exclusive Diploma in Operations Management, you can improve your business management skills and build a successful career for life! Discover why operations management is relevant in all industries and sectors! Diploma in Operations Management is a dynamic field with a straightforward goal. The goal for those in operations management is to maximise profits by balancing costs and revenues. Diploma in Operations Management aims to administer business practices in a way that drives efficiency and superior net profits by incorporating human resources, raw materials, technology, and equipment across the board. While the specific responsibilities of OM team members vary depending on the size and nature of the organisation, their efforts have an impact on all aspects of a company's operations. The purpose of this Diploma in Operations Management qualification is to provide learners with important information about the application and skills required in the Operations Management Sector. This Diploma in Operations Management prepares students to succeed in their professional life by teaching them the concepts of Supply Chain Management and its fundamentals, Risk Management, Talent Management, Project Management, Procurement Operations, Planning & Sourcing Operations, Maintenance Management, Conflict Management, Change Management, Stress Management, Negotiation skills and much more. Learning Outcomes After completing this Diploma in Operations Management course, the learner will be able to: Gain a thorough understanding of the functions and objectives of operations management. Understand the role of the OM in inventory and supply chain management. Understand project management and risk management. Gain in-depth knowledge about stock control and procurement operations. Understand product manufacturing and shipping. Understand contingency management and succession planning. Understand the importance of business etiquette. Why Choose This Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Diploma in Operations Management Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. >> Courses are included in this Diploma in Operations Management Bundle Course << Course 01: Diploma in Operations Management Course 02: Level 1 Business Management Course 03: Level 2 Diploma in Business Administration Course 04: Level 2 Certificate in Business Management Course 05: Level 5 Diploma in Risk Management Course Course 06: Level 7 Diploma in Facilities Management Course Course 07: Level 7 Business Management Course Course 08: Minute Taking Course >> Other Benefits of Diploma in Operations Management Bundle Course << Free 8 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Diploma in Operations Management course] Course curriculum of Diploma in Operations Management Module 01: Understanding Operations Management Module 02: Understanding Process Management Module 03: Understanding Supply Chain Management Module 04: Understanding Planning & Sourcing Operations Module 05: Understanding Talent Management Module 06: Understanding Procurement Operations Module 07: Understanding Manufacturing and Service Operations Module 08: Understanding Succession Planning Module 09: Understanding Project Management Module 10: Understanding Quality Control Module 11: Understanding Product and Service Innovation Module 12: Understanding Communication Skills Module 13: Understanding Negotiation Techniques Module 14: Understanding Change Management Module 15: Understanding Maintenance Management Module 16: Understanding Conflict Management Module 17: Understanding Stress Management Module 18: Understanding Business Ethics for the Office Module 19: Understanding Business Etiquette Module 20: Understanding Risk Management ---------------------------------- Assessment Method After completing each module of the Diploma in Operations Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Diploma in Operations Management course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Diploma in Operations Management course is ideal for anyone passionate and ambitious about Operations Management. Learners can take this course even if they have no prior knowledge of Operations Management, and there are no age restrictions. Requirements There are no specific requirements for this course because it does not require any advanced knowledge or skills. Career path This Diploma in Operations Management could be extremely beneficial to business owners and aspiring entrepreneurs to pursue their goals. The following are more formal positions in the field of operations management: Operations Manager, Analyst & Officer S.C Manager Inventory Manager Supply Services Representative Inventory Controller & Planner Certificates Certificate of completion Digital certificate - Included

Diploma in Operations Management - Online
Delivered Online On Demand3 days
£24

Functional Skills English Level 2

4.3(43)

By John Academy

Course Overview Amp up your project management skills to meet your project requirements and shape your organisation's success. Project managers are responsible for the successful planning and execution of projects. This Functional Skills English Level 2 course is designed to help you learn the proven project management skills and techniques to manage projects from beginning to end. The course will give you clear ideas on project management basics, different project types, and the techniques applied to project activities for successful project completion. During the course, you'll gain insights into project management steps, such as project initiation, execution, monitoring, and closing. On top of that, you'll explore the steps involved in project team building and acquire knowledge of earned value management to measure project performance. Learning Outcomes Discover the crucial steps to project success Familiarise yourself with different types of projects Identify the steps involved in project initiation, execution, monitoring and closing Understand what makes a successful project management team Learn about Earned Value Management (EVM) for project performance measurement Determine what is a change control process in project management Who is the Functional Skills English Level 2 Course for? This Functional Skills English Level 2 course is perfect for aspiring professionals in the relevant industry, such as people with careers in: Project Manager Project Executive Project Administrator Project Co-ordinator Project Lead It will deepen their knowledge and help them establish the fundamental skills for project management. Why Choose this Diploma in Functional Skills English Level 2 Course? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result The UK & internationally recognised accredited qualification Access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities 24/7 student support via email. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. A good understanding of the English language, numeracy, and ICT are required to attend this course. Assessment At the end of the course, you will be required to sit for an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. However, you can also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Functional Skills English Level 2 Module 01: Linguistics 00:42:00 Module 02: Teaching Grammar and Vocabulary 00:34:00 Module 03: The Basics of Sentence 00:08:00 Module 04: Structure of Sentence 00:16:00 Module 05: Question 00:11:00 Module 06: Punctuation & Capitalisation 00:21:00 Module 07: Spelling 00:24:00 Module 08: English Pronunciation 00:29:00 Module 09: Teaching Receptive Skills: Reading 00:17:00 Module 10: Teaching Productive Skills: Writing 00:15:00 Module 11: Teaching Receptive Skills: Listening 00:16:00 Module 12: Teaching Productive Skills: Speaking 00:14:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Functional Skills English Level 2
Delivered Online On Demand4 hours 7 minutes
£18

Level 1 Certificate in Understanding Dyslexia

5.0(1)

By Empower UK Employment Training

Dyslexia course will discuss dyslexia’s definition, types, diagnosis, and effective management strategies.

Level 1 Certificate in Understanding Dyslexia
Delivered Online On Demand1 hour 13 minutes
£5

Advanced Portuguese Grammar

4.9(27)

By Apex Learning

Overview This comprehensive course on Advanced Portuguese Grammar will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Advanced Portuguese Grammar comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Advanced Portuguese Grammar. It is available to all students, of all academic backgrounds. Requirements Our Advanced Portuguese Grammar is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 17 lectures • 03:37:00 total length •Module 01: Introduction of Portuguese Grammar: 00:03:00 •Module 02: The Present Simple: 00:06:00 •Module 03: The Present Continuous: 00:13:00 •Module 04: The Simple Future: 00:13:00 •Module 05: The Compound Future Part 1: 00:12:00 •Module 06: The Compound Future Part 2: 00:11:00 •Module 07: The Future Continuous: 00:11:00 •Module 08: The Perfect Future: 00:10:00 •Module 09: The Past Simple: 00:08:00 •Module 10: The Past Continuous: 00:11:00 •Module 11: The Past Perfect: 00:11:00 •Module 12: The Past Participle: 00:21:00 •Module 13: The Imperative M Lesson: 00:13:00 •Module 14: The Future in The Past: 00:08:00 •Module 15: The Subjunctive Future: 00:14:00 •Module 16: The Imperfect Past: 00:26:00 •Module 17: The Subjunctive Imperfect Past: 00:26:00

Advanced Portuguese Grammar
Delivered Online On Demand3 hours 37 minutes
£12

Learning English Language Level 2

4.9(27)

By Apex Learning

Overview Are you finding it difficult to pass an English literature exam or master it as a second language? We can help you overcome all the obstacles in your way. This course delivers an expertly written masterclass on the standard contents of a UK GCSE curriculum and will help you embed that knowledge. The Learning English Language Level 2 course provides comprehensive overviews of all the learning required to pass this essential exam and secure good educational standards. You will be taught how to appreciate and analyse the works of Shakespeare and English novels, alongside poetry, drama, and the basic structure of essays, documents and letters for everyday use. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Learning English Language Level 2. It is available to all students, of all academic backgrounds. Requirements Our Learning English Language Level 2 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 3 sections • 14 lectures • 06:15:00 total length •English Language: 00:30:00 •Learning English: 00:15:00 •Punctuation in English: 00:30:00 •Capitalisation: 00:15:00 •Sentence Structure: 00:15:00 •Spelling: 00:30:00 •Verbs: 00:30:00 •Verb tenses and aspects: 00:45:00 •The future: 00:30:00 •Be, have and do: 00:45:00 •Modal verbs: 00:45:00 •English Writing: 00:15:00 •Tips to Improve in English: 00:30:00 •Assignment - Learning English Language Level 2: 00:00:00

Learning English Language Level 2
Delivered Online On Demand6 hours 15 minutes
£12

Learning English Language and Grammar

4.9(27)

By Apex Learning

Overview Gain the skills to grow as you go with the five levels of English language study, and welcome a host of new people from all over the world by enrolling in our exclusively designed Learning English Language and Grammar.This comprehensive learning package provides you with all-round fundamental English skills across five levels, along with verbal skills and appropriate phrases that enable you to communicate effectively in a professional environment.The course provides in-depth knowledge of the alphabet and sounds in English, making basic conversation and greetings, using time expressions in the present and past, identifying nouns and verbs, and much more. After successful completion, you'll be far more capable of expanding your English vocabulary and gaining skills to further your career. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Learning English Language and Grammar. It is available to all students, of all academic backgrounds. Requirements Our Learning English Language and Grammar is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 3 sections • 14 lectures • 06:15:00 total length •English Language: 00:30:00 •Learning English: 00:15:00 •Punctuation in English: 00:30:00 •Capitalisation: 00:15:00 •Sentence Structure: 00:15:00 •Spelling: 00:30:00 •Verbs: 00:30:00 •Verb tenses and aspects: 00:45:00 •The future: 00:30:00 •Be, have and do: 00:45:00 •Modal verbs: 00:45:00 •English Writing: 00:15:00 •Tips to Improve in English: 00:30:00 •Assignment - Learning English Language and Grammar: 00:00:00

Learning English Language and Grammar
Delivered Online On Demand6 hours 15 minutes
£12

Cleaning: British Cleaning Certificate Level 5

By Training Tale

Cleaning: British Cleaning Online The British Cleaning Certification teaches you everything you need to know to advance your career in the British cleaning industry. It gives you the opportunity to significantly boost your earning potential. The British Cleaning program emphasizes how to improve your competency as a person in your chosen field while also identifying important career insights in the relevant job sector. This Cleaning: British Cleaning Certificate course is filled with necessary advice and strategies for training employees, expanding your client base, marketing your business online, and developing the ideal business plan. Our Cleaning: British Cleaning Certificate course will teach you how to do these things and how to do them well in simple and practical ways. The Cleaning: British Cleaning Certificate is designed for those who are interested in becoming a professional cleaner or starting a cleaning business. It includes hands-on instruction in cleaning procedures, chemical safety, housekeeping, kitchen maintenance, and much more. The Cleaning: British Cleaning Certificate provides important knowledge on promoting your cleaning services, training employees, and engaging with clients. Courses are included in this Cleaning: British Cleaning Bundle Course Course 01: Level 5 British Cleaning Certificate Course 02: Level 2 Fire Safety Course 03: Health and Safety in the Workplace Course 04: Level 2 Health & Care Course 05: Manual Handling Course Course 06: Working at Height Training Course Special Offers of this Cleaning: British Cleaning Course This Cleaning: British Cleaning Course includes a FREE PDF Certificate. Lifetime access to this Cleaning: British Cleaning Course Instant access to this Cleaning: British Cleaning Course Get FREE Tutor Support from Monday to Friday in this Cleaning: British Cleaning Course [ Note: Free PDF certificate as soon as completing the Cleaning: British Cleaning Certificate course] Cleaning: British Cleaning Course Detailed course curriculum of Cleaning: British Cleaning Course Module 01: An Overview of the Cleaning Job Module 02: Different Cleaning Jobs Module 03: Understanding the Cleaning Equipment, Products and Clothing Module 04: Understanding House Cleaning Module 05: Cleaning: Food Kitchen and Commercial Kitchen Module 06: Cleaning: Bathrooms and Toilets Module 07: Cleaning: Office Module 08: Cleaning: External Surfaces and Areas Module 09: Cleaning: Handling Non-Routine Waste Module 10: Cleaning: Chemical Safety, Keyholding and Alarm Codes for Cleaners Module 11: Planning for Starting a Cleaning Business Module 12: Ensuring Standard Service Module 13: Understanding Customer Satisfaction Module 14: Managing Staff Module 15: The Ways of Marketing, Advertising and Sales Module 16: Managing Growth Assessment Method of Cleaning: British Cleaning Course After completing each module of the Cleaning: British Cleaning Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Cleaning: British Cleaning Course After completing the MCQ/Assignment assessment for this Cleaning: British Cleaning course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Cleaning: British Cleaning Certificate Course This Cleaning: British Cleaning Certificate course is ideal for anyone looking to start a career in the cleaning sector. It includes the following: Cleaning Supervisor Hotel Cleaner Office Cleaner School Cleaner Hospital Cleaner Requirements Cleaning: British Cleaning Certificate Course Students who intend to enrol in this Cleaning: British Cleaning course must meet the following requirements: Cleaning: British Cleaning: Good command of the English language Cleaning: British Cleaning: Must be vivacious and self-driven Cleaning: British Cleaning: Basic computer knowledge Cleaning: British Cleaning: A minimum of 16 years of age is required Career path Cleaning: British Cleaning Certificate Course Certificates Certificate of completion Digital certificate - Included

Cleaning: British Cleaning Certificate Level 5
Delivered Online On Demand30 hours
£21

Medieval Literature: Chaucer and Beyond Course

5.0(2)

By Training Express

Step into the world of medieval literature with a focus on the remarkable works of Geoffrey Chaucer and the period that shaped the English language. This course offers an insightful journey through the literature of the 14th and 15th centuries, exploring the narrative techniques, themes, and cultural influences that still resonate today. You’ll examine Chaucer's Canterbury Tales, a vibrant tapestry of stories that provide both comedic and poignant views of medieval society. Discover how these stories mirror the complexities of human nature, social dynamics, and the art of storytelling. This course provides a deep dive into the literary richness of the medieval period and its lasting legacy in modern literature. Beyond Chaucer, the course opens up the works of other significant medieval writers who shaped the evolution of English prose and poetry. Through careful analysis, you'll see how their works were influenced by historical events, religious thought, and the changing role of the church in society. Whether you're a student of literature or simply curious about the past, this course will give you an engaging and enjoyable understanding of medieval English literary traditions. By the end, you'll have a newfound appreciation for the writers who laid the foundations for the literature we read today. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Mediaeval Literature Module 02: Beowulf Module 03: Chrétien de Troyes Module 04: Mediaeval Women Writers Module 05: The Romance of the Rose Module 06: The Tale of Genji Module 07: Norse Sagas Module 08: Dante Alighieri Module 09: Pearl and Sir Gawain and the Green Knight Module 10: Geoffrey Chaucer Learning Outcomes: Analyze Beowulf for themes of heroism and cultural significance. Explore the courtly love motifs in Chrétien de Troyes' narratives. Examine contributions of Mediaeval women writers to literary traditions. Interpret symbolic elements in Dante Alighieri's Divine Comedy. Compare narrative techniques in The Tale of Genji and Norse Sagas. Assess the socio-cultural context of Geoffrey Chaucer's Canterbury Tales. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Enthusiasts of Medieval literature seeking deeper insights into classic texts. Literature students eager to explore diverse cultural and literary perspectives. History enthusiasts interested in the societal context of mediaeval narratives. Those intrigued by the evolution of storytelling across different cultures. Readers keen on understanding the foundations of Western literary traditions. Career path Museum Curator Research Analyst Archivist Academic Lecturer Editorial Assistant Cultural Heritage Officer Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Medieval Literature: Chaucer and Beyond Course
Delivered Online On Demand1 hour
£12

Professional Certificate in Understanding the Working Capital Management in London 2024

4.9(261)

By Metropolitan School of Business & Management UK

The course explores the nature and importance of the working capital management concept to manage the financial operation of a firm. After the successful completion of this lecture, you will be able to understand the following: The concept of working capital. The concept of working capital management. The importance of working capital management. The factors affecting working capital requirement in an organisation. The various types of working capital. The types of the net and gross working capital. Various sources of working capital. This course explored the concept of working capital Management.  VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understandinging the Working Capital Management This course provides an overview of working capital management. Quiz: Understanding The Working Capital Management Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and gets updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Finance Manager Accountant Investment Specialist Operations Manager Team Lead Average Completion Time 2 Weeks Accreditation 1 CPD Hour Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Professional Certificate in Understanding the Working Capital Management in London 2024
Delivered Online On Demand14 days
£26

Advanced Call Centre Skills Training

4.3(43)

By John Academy

Description: Call center agent is a person that represents the company through handling incoming and outgoing calls. Depending on the business they are in, it is possible for them to handle account inquiries, customer complaints or support issues. As call center agents are considered as representatives of a company, they must be trained to make sure they are representing the company well. Learn the necessary skills through this advanced call center course we are providing and become a professional call center agent. Who is the course for? Call center agents or customer service representatives who need to acquire skills for their profession. People who are interested in call center customer service training. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Call Center Training course is a useful qualification to possess, and would be beneficial for the following careers: Administration Assistant Call Center Agents Customer Service Representative Online Assistant Telephone Assistant. Call Centre and Customer Service Basics Module One - Getting Started 00:15:00 Module Two - The Basics (I) 00:30:00 Module Three - The Basics (II) 00:30:00 Module Four - Phone Etiquette 01:00:00 Module Five - Tools 01:00:00 Module Six - Speaking Like a Star 00:30:00 Module Seven - Types of Questions 01:00:00 Module Eight - Bench marking 00:30:00 Module Nine - Goal Setting 00:30:00 Module Ten - Key Steps 01:00:00 Module Eleven - Closing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Call Centre & Customer Service Training Course- Activities 00:00:00 Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Call Centre Skills Training 00:30:00 Final Exam Final Exam- Advanced Call Centre Skills Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Advanced Call Centre Skills Training
Delivered Online On Demand20 hours 15 minutes
£11.99