2871 Professional Development courses delivered Online

How to protect your cash flow In the current economic climate more and more companies are finding that their customers are taking longer to pay - or are not even paying at all. As cash flow is key to the survival of any business, effective debt collection tactics are vital for all businesses. This workshop concentrates on the telephone skills and techniques you can use to achieve the most positive outcome in any debt collection situation - payment of money owed, as soon as possible, whilst keeping the collection cost as low as possible. The course will help you: Understand your debtors and communicate with them accordingly Develop a strategy for more effective debt collection Make every call count Handle difficult calls Reduce the amount of time you need to spend on chasing payment Increase your collection rates 1 The debt collection process Understanding the reasons behind payment default Looking at the debt situation from the customer's point of view Developing a strategy for effective debt collection 2 Advanced telephone communication skills Techniques for speaking to the person responsible for paying the debt How to gain the customer's trust when discussing debt Telephone collection skills best practice Key phrases that keep the conversation positive and open 3 Questioning and listening skills for gathering information Different types of question Using high-gain questions to uncover key information Active listening that will help you understand what customers are really saying Leading with examples and high-impact questions Summarising and restating 4 Overcoming objections and excuses Identifying objections Preparing suitable responses Probing objections and ways to overcome them 5 Gaining commitment and ending the call Learn how to negotiate an agreement to suit both parties Summarising actions for you and the customer Ending the call professionally 6 Dealing with difficult and challenging situations Understand different personality types The correct way to respond to an upset customer Ways to calm angry customers (and handle verbal attacks) 7 Action plans Course summary and presentation of action plans

It is essential that those charged with responsibility for credit control and debt recovery have a full appreciation of the relevant law: no-one can negotiate effectively to recover a debt if they don't understand the ultimate sanctions they can apply. This programme is designed to give them a practical, up-to-date understanding of the law as it applies to your particular organisation. This course will help ensure that participants: Understand the relevant laws Know how and when to invoke legal processes Avoid legal pitfalls in debt collection negotiations Specific, practical learning points include: Definition of 'harassment' How to set up an in-house collection identity Whether cheques in 'full and final settlement' are binding The best steps to trace a 'gone away'... and many, many more. 1 Data protection and debt recovery There are a whole range of things which can be checked on members of the public and which are not affected by the restraints of the Data Protection Act. These will be explained in simple, clear terms so that staff can use this information immediately. 2 County Court suing The expert trainer will show how to sue for money owed, obtain judgment and commence enforcement action without leaving your desk. This module is aimed at showing how to make the Courts work for you instead of the other way around! 3 Enforcement of judgments There are many people who have a County Court Judgment (CCJ) against their debtor but who still remain unpaid. This session explains each of the enforcement methods and how to use them to best effect. Enforcement methods covered include: Warrant of Execution Using the sheriff (now known as High Court Enforcement Officers) Attachment of earnings Third Party Debt Orders Charging Orders (over property and goods) Winding-up companies and making individuals bankrupt 4 Office of Fair Trading rules on debt recovery Surprisingly few people are aware of the Office of Fair Trading rules on debt recovery and many of those that do know think they don't apply to them - but they do. Make sure you know what you need to! 5 New methods to trace elusive, absentee and 'gone away' debtors Why write the money off when you can trace the debtor and collect the money you are owed? 6 Credit checking of new and existing customers It makes sense to credit check would-be, new and existing customers to evaluate the likelihood of payment delays or perhaps not being paid at all. This session shows a range of credit checking steps, many of which can be done completely free of charge, including a sample credit application/ account opening form. 7 Late Payment of Commercial Debts Regulations Do your staff understand this legislation and how to use it to make people pay quicker than ever before? The trainer shows how. 8 The Enterprise Act The Enterprise Act made some startling changes to corporate and personal insolvency. What are the implications for credit control and debt recovery within your organisation?

Duration 1 Days 6 CPD hours This course is intended for This seminar is intended for individuals who want to gain intermediate knowledge of Sales. Overview Upon successful completion of this seminar, guests will gain intermediate knowledge of Sales Leadership and learning resource availability. In this seminar, guests will obtain knowledge in Sales Leadership, leveraging New Horizons' Leadership and Professional Development Program. Sales Leadership Session Sales Leadership Topics

This webinar is part of a series of free, hands-on practical webinars hosted by Cademy on how to get yourself set up to sell spaces, coordinate ticket sales and build online content.  This is the first webinar in the series and the focus will be on:  How to create an educator profile on Cademy How to list your workshops How to manage bookings How to configure payments with Stripe and Cademy There’s no commitment to sign up to anything, and it’s free to join in. So please share with anyone you think might be interested. We're really looking forward to meeting you.

Duration 5 Days 30 CPD hours This course is intended for This is an introductory- level Java programming course, designed for experienced developers who wish to get up and running with JEE, or who need to reinforce sound Java for Web / JEE coding practices. Attendees should have a working knowledge of developing basic Java software applications. Overview Students who attend Mastering JEE Web Application Development will leave the course armed with the required skills to design and build scalable, secure, maintainable web applications - leveraging our extensive experience in the delivery of scalable enterprise applications with complex web interfaces based on JEE technologies. Throughout this training, you will be confronted with common web application design problems and given the tools you will need to solve them, such as JEE design patterns. You will also be exposed to a range of JEE and web technologies such as Servlets, JSPs, JSF, JNDI, CDI and advice on when and how to use them. Students will also learn about the capabilities of servlets, their advantages, servlet architecture, and session management. Developers will also learn about managing resources, deployment, and application models, how to use custom tags, and how to build robust and capable web applications using servlets and other components. The course begins with a discussion of web application architecture. A major part of the course is spent on the various web components that are used to implement dynamic web applications. Students will learn not only specific topics and APIs but also how to fit the pieces together into a complete application. Working within in an engaging, hands-on learning environment, guided by our expert team, attendees will learn to: Design and build web applications from both business and technical requirements Build web interfaces with JSF, JSPs and Servlets, using the latest technologies in JEE. Write maintainable web applications that separate HTML and Java Understand the design and development of web applications using Servlets, JSPs, web fragments, and JSF Work JEE's version of dependency injection (CDI) Make Servlets cooperate and share data Store and process session information Deal with concurrency issues Access databases with JPA Work with annotations included in JEE Work with WebSockets as well as asynchronous servlets Use Java Bean validation in a web application Properly handle various types of exceptions This course is for experienced Java developers who are new to JEE and need to get up and running with essential dynamic web development skills. You will gain core JEE knowledge and skills that can be used as the foundation for developing production-quality web applications to a basic level. Developing Java EE applications Enterprise Development Java EE Core Components JEE Dynamic Web Applications Introduction to Servlets Form processing using Servlets Java Server Pages Implementing MVC in JEE Session Management JEE Servlet Filters and Listeners Servlet Filters Expression Language 3.0 (EL) Overview of EL The EL language Custom Tags Introduction to Custom Tags The Java Standard Tag Library Contexts and Dependency Injection (CDI) Introduction to CDI Using CDI CDI and Java EE Using Resources JEE DataSources Overview of JPA Java API for WebSocket Introduction to WebSocket Implementing WebSocket Endpoint Extending WebSockets Java Bean Validation (JSR 349) Introduction to Bean Validation Bean Validation Managing Web Applications Web Fragments Error Handling Asynchronous Servlets Web Security Introduction to Java Server Faces Introduction to JSF JSF Components Facelets Facelets Facelets Templating and Resources Additional course details: Nexus Humans Mastering JEE Web Development (TT5100) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Mastering JEE Web Development (TT5100) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

This programme has a simple objective: to help a sales team create and implementa comprehensive account development plan. If you want to earn strategic partner or preferred supplier status with your clients and customers then you need to add value to their business, consistently, and you can only do this if you have a plan - a key account management plan. This programme will help participants: Discover opportunities - through a deeper understanding of the customer's business Develop partnership - through a better 'value proposition' for the customer Increase repeat business - based on higher customer satisfaction Improve synergy - by getting everyone to 'sing from the same hymn sheet' Develop a collaborative account plan - validated by the customer and their own management Secure resources - management will align resources to execute soundly based account plans Win an increased share of 'customer wallet' - through systematic account development 1 The six principles of strategic account development Introduction to the PROFIT account development model:- Performance- Relationships- Objectives and goals- Feedback- Integration- Teamwork Practical account development strategies: overview and case studies 2 Performance Use practical tools to help you manage and measure account performance and success Design and build a monthly account dashboard for all sizes of account Prioritise and manage accounts and customers pro-actively and successfully, using proven planning tools Develop a cross-selling strategy to integrate products or solutions into the customer's business as closely as possible 3 Relationships How to build and manage key relationships within an account Qualifying and managing key influencers accurately Producing a 'relationship matrix' for each account quickly and easily Approaching and developing new contacts strategically Tools and techniques for successful tracking of contacts and call-backs Developing a coach or advocate in every customer organisation pro-actively 4 Objectives and goals Where are you now? - how to establish your competitive position within an account Know how to set, monitor and track key objectives for accounts over the short, medium and long term Selling against the competition - developing both long- and short-term sales strategies 5 Feedback - building loyal and satisfied customers The correct way to manage customer expectations and create listening loops within an account How to monitor and track your customer's perception and satisfaction with your organisation Building a personalised satisfaction matrix for each account Customer review meetings - best practice in building loyalty by regular joint planning events Understanding the concept of long-term customer value and the importance of adapting a customer-focused attitude 6 Integration How to integrate your products or solutions with the customer's business needs and processes Spot and react to early warning signals that may cause an account's loyalty to fade, reduce revenue or switch to a competitor Developing a loyalty strategy for key accounts or groups of smaller accounts Getting your message and strategy across to C-level contacts 7 Teamwork Working with others to achieve your account goals Gaining internal commitment from your organisation Managing and working with a virtual team Creating cross-departmental communication loops 8 Putting it all together Personal account reviews Personal learning summary and action plans

Duration 4 Days 24 CPD hours This course is intended for This basic course is for business data analysts who want to profile and assess data using Information Analyzer, also data quality analysts who need to measure data quality. Overview Analyze data structures to determine agreement with documented metadataDiscover data anomaliesIdentify invalid and incomplete data valuesDetermine potential primary keys to table structuresAdd business meaning to dataProduce deliverables that can be used by business users and ETL developersConfigure Information AnalyzerAdminister the Information Analyzer environmentUnderstand security considerations around data analysisUnderstand the methodology supporting data analysisUse Information Analyzer to analyze data content and structureUse Information Analyzer to construct data rules and utilize IBM-supplied data rule templates In this course, you will learn how to use the IBM InfoSphere suite to analyze data and report results to business users. Course Outline Information Analysis concepts Information Server overview Information Analyzer overview Information Analyzer Setup Column analysis Concepts Basic data profiling techniques in practice Data profiling techniques Primary key analysis Concepts Basic data profiling techniques in practice Foreign key and cross domain analysis Concepts Basic data profiling techniques in practice Baseline analysis Reporting and publishing Extending the meta data using Information Governance Catalog and Information Analyzer Data Rules and Metrics Additional course details: Nexus Humans KM803 IBM Information Analyzer Essentials v11.5 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the KM803 IBM Information Analyzer Essentials v11.5 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for Report Authors Overview What is IBM Cognos Analytics ? Reporting Examine dimensionally modelled and dimensional data sources Examine personal data sources and data modules Examine List reports Aggregate measure/fact data Use shared dimensions to create multi-fact queries Add repeated information to reports Create crosstab reports Create complex crosstab reports Format, sort, and aggregate data in a crosstab report Create discontinuous crosstab reports Create Visualization reports Add business logic to reports using IBM Cognos Analytics ? Reporting Focus reports using filters Focus reports using prompts Augment reports using calculations Extend report functionality in IBM Cognos Analytics - Reporting Customize reports with conditional formatting Conditionally format one crosstab measure based on another Drill-through definitions Enhance the report layout Use additional report building techniques This offering provides Business and Professional Authors with an introduction to report building techniques using relational data models. Techniques to enhance, customize, and manage professional reports will be explored. Activities will illustrate and reinforce key concepts during this learning opportunity. What is IBM Cognos Analytics - Reporting? Create a simple list report Create a report from a dimensionally modeled relational data source Examine personal data sources and data modules Upload personal data Upload custom images Use navigation paths Create a report from a personal data source Examine list reports Group data in a list Format columns in a list Include headers and footers in a list Enhance a list report Aggregate measure/fact data Identify differences in aggregation Explore data aggregation Use shared dimensions to create multi-fact queries Create a multi-fact query in a list report Add repeated information to reports Create a mailing list report Create crosstab reports Add measures to a crosstab Data sources for a crosstab Create a simple crosstab report Create complex crosstab reports Add items as peers Create crosstab nodes and crosstab members Create a complex crosstab report Format, sort, and aggregate data in a crosstab Sort, format, and aggregate a crosstab report Create discontinuous crosstab reports Present unrelated items using a discontinuous crosstab Create a visualization report Create and format a visualization report Create a report that uses a Map visualization Show the same data graphically and numerically Focus reports using filters Apply filters to a report Apply a detail filter on fact data in a report Apply a summary filter to a report Focus reports using prompts Create a prompt by adding a parameter Add a value prompt to a report Add a Select & search prompt to a report Create a cascading prompt Augment reports using calculations Add calculations to a report Display prompt selections in the report title Customize reports with conditional formatting Create a multilingual report Highlight exceptional data and conditionally render a column Drill-through definitions Let users navigate to related data in IBM Cognos Analytics Enhance report layout Create a report structured on data items Create a condensed list report Use additional report building techniques Section a report and reuse objects within the same report Reuse layout components in a different report Explore options for reports that contain no data Additional course details: Nexus Humans B6158 IBM Cognos Analytics - Author Reports Fundamentals (v11.0.x) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the B6158 IBM Cognos Analytics - Author Reports Fundamentals (v11.0.x) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This course is aimed at anyone who wants to harness the power of data analytics in their organization. Overview After completing this course delegates will be capable of writing effective R code to manipulate, analyse and visualise data to enable their organisations make better, data-driven decisions. This course teaches delegates with no prior programming or data analytics experience how to perform data manipulation, data analysis and data visualisation in R. Course Outline Becoming a world class data analytics practitioner requires mastery of the most sophisticated data analytics tools. The R programming language is one of the most powerful and flexible tools in the data analytics toolkit. This course teaches delegates with no prior programming or data analytics experience how to perform data manipulation, data analysis and data visualisation in R. Mastery of these techniques will allow delegates to immediately add value in their work place by extracting valuable insight from company data to allow better, data-driven decisions. The course will explore the following topics through a series of interactive workshop sessions: What is R? Basic R programming conventions Data structures in R Accessing data in R Descriptive statistics in R Statistical analysis in R Data manipulation in R Data visualisation in R Additional course details: Nexus Humans Beginning Data Analytics With R training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Beginning Data Analytics With R course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for The primary audience for this course is as follows: Network Video Engineer Voice/UC/Collaboration/Communications Engineer Collaboration Tools Engineer Collaboration Sales/Systems Engineer This is a two day instructor-led course that focuses on the skills and knowledge needed to implement and configure a Cisco TelePresence Management Suite and Cisco TelePresence Management Suite Extensions. Students will configure TMS, TMSPE, TMSXE, VCS and UCM for management of endpoints. Students will also learn to Configure and Schedule Conferencing, Administrative Tasks, Set up Microsoft Active Directory Users, Manage Conferences and Provision Devices. Installing Cisco Telepresence Management Server Windows Server Installation SQL Server Installation Server Pre-requisites and configuration Installing TMS Installing TMS Provisioning Extensions Release and Option Keys Upgrading TMS Backup TMS Configuring Cisco TelePresence Management Suite (TMS) Initial Configuration Endpoint Configuration Adding User Accounts and Profiles Groups and Permissions Active Directory Lookup Configuration Templates Setting Configuration VCS Configuration for TMS Direct Endpoint Management VCS/TMS Direct Managed Endpoint Features CUCM Configuration for TMS Direct Endpoint Management ? CUCM TMS Responsibilities CUCM Responsibilities Findme Configuration Phonebooks & Phonebook Sources Booking Conferencing Conference Creation Advanced Conference Settings Booking & Scheduling Conference Monitoring Dial Plans, Configuration Templates Scheduler/Smart Scheduler Reporting on TMS Reporting Basics Creating a Report Using Reporting Templates Bridge Utilization Call Detail Records Billing Code Statistics Conferences System Managing and Troubleshooting TMS Using the Logs Cisco TMS Ticketing System Troubleshooting VCS Registrations Troubleshooting CUCM Registrations System Maintenance