640 Professional Development courses in London delivered Live Online

Overview The eight 1/2 day Support Manager course is uniquely created to provide training on the fundamentals of management relative to the support environment, and to enhance the inherent skills and knowledge of the support manager. This course focuses specifically on the most common management elements that occur in the technical support centre including, managing customer satisfaction, operations and team performance management and facilitating a team while managing a dynamic service product. This course offers support managers the opportunity to develop and refine their technology support leadership skills enabling them to effectively manage the challenges of the most complex support centres. Who Should Attend The Support Manager course is for managers who have at least six months management experience and have received some basic management training. Requirements The course begins with a review and quiz on a set of pre-class reading materials. These materials are sent to each participant two weeks prior to the class start date. Participants are strongly encouraged to register at least two weeks in advance to allow time to complete these pre-class assignments. Each participant is required to bring the pre-class reading materials as well as a notebook computer with a USB port and with Microsoft Excel, Word and PowerPoint installed. These will be used as tools during the course. All other materials and tools will be provided. Homework is assigned for most evenings of the course. Please plan for study time outside of class. Some of the training objectives… Manage dynamics of change within the support centre Enhance leadership skills Effective staff utilisation Increase support centre morale and retention

Overview Overview The purpose of this course is to enable participants to understand and apply the principles of emergency response planning and crisis management. It considers the need for emergency and crisis response planning and an integrated approach to emergency management. Training typically covers: Crisis management structure and staffing an emergency response team Incident reporting and notification Operational processes Guidance of facility response policies and procedures Annual testing and evaluation of the crisis management plan Upcoming Events Online (USD 1950) Online Streaming Live (Flexible Dates) At Venue (USD 4500) Dubai 13 March - 17 March Istanbul 20 March - 24 March London 20 March - 24 March For more dates and Venue, Please email sales@gbacorporate.co.uk

We communicate daily in many ways, including email, phone, text, Zoom, Teams, Google Meets, Slack, and even that old-fashioned thing, what was it now... oh yes, talking face-to-face. But, when we look at communication closely and really drill down into what we are doing in conjunction with how our brain works (neuroscience), how internal, organisational, and social politics control what we believe we can say, how hierarchical positioning impacts our honesty and how the lack of psychological safety means we say what we know others want to hear rather than what they need to hear…. It is oh so complicated! This workshop not only explores the concept of excellent communication, but we also want to hear what you believe it is too. We also delve into how organisational culture influences our perception of speaking up. Factors that hinder open and honest communication, and we work collaboratively towards removing these barriers to achieve a communication style that fosters trust and transparency, creating psychological safety. This workshop is particularly relevant to our Emotional Intelligence workshop (EI and Me). We firmly believe that developing emotional intelligence is the key to unlocking Clean Communication, a skill that is crucial for all of us, regardless of our roles and responsibilities, so that we thrive in our professional environment. If you want to see if we are correct, why not have us facilitate a workshop for you and see what you get by the end of it?  LENGTH - Normally, one day. But please contact us to discuss your specific needs, or we can offer advice. NEXT WORKSHOP START - Please ask for more information as we deliver bespoke closed events for your people at your location or a mutually suitable location. WORKSHOP DELIVERY - The best environment for this workshop is face-to-face, but we can facilitate this workshop online. Suitability - Who should attend? Who Should Attend and Why? Who? - Perhaps think of this another way… who shouldn’t attend to ensure we can attain Clean Communication? There’s your answer. Why? - Every person needs to understand what we are saying above about how we get trapped in this organisational formatting which changes how we communicate and how it prevents us from communicating cleanly. EVERY organisation has this, despite what our values profess. And 'Values', that’s a whole other story. Workshop Content Using the 'Moccasin Approach'® to clean our personal and organisational communication LaPD’s Communication Cycle and what we must consider. (Can you work out what the ? represent above? Accountability and Responsibility raises its head in Communication. It has to. Bias, unconscious bias and its impacts on our communication. The conundrum of communicating with others and their styles (The TRAP). How would my perfect Manager/Leader communicate with me? Nonverbal communication (body language), rapport, Clean Communication. Negative communication can go viral (Self-Fulfilling Prophecy). Reflections, findings and goals (individual and team). Meeting our workshop objectives by listing five areas for development. Workshop delivery and venue This workshop is usually one day in duration, and it focuses solely on how we communicate with each other. It can also be a two-day event incorporating aspects of Emotional Intelligence (EI) with group, and individual activities to allow discussions about the various communication we need in your organisation. When you consider the content we deliver, we are sure you will understand why we always prefer to deliver our workshops, courses and programmes face-to-face. Face-to-face workshops and courses can be held at a location of your choice or, if you wish, a central UK location, such as the Macdonald Burlington Hotel in Birmingham, located directly across from the Birmingham New Street train station. We can deliver our workshops, courses and programmes online, although this will mean splitting elements into manageable learning events to suit the online environment.

Data dashboards provide key information to stakeholders so that they can make informed decisions. While there are plenty of software solutions for building these essential data products, there is much less guidance on how to design dashboards to meet the diverse needs of users.  This course is for anyone who is building or implementing dashboards, and wants to know more about design principles and best practice. You could be using business intelligence software (such as Power BI or Tableau), or implementing bespoke solutions.  The course will give your team the ability to evaluate user needs and levels of understanding, make informed decisions about chart selections, and make effective use of interactivity dynamic data.  We’ll work with you before the course to ensure that we understand your organisation and what you’re hoping to achieve.  Sample learning content  Session 1: Data with a purpose Understanding the different types of dashboard. Information overload and other common dashboard pitfalls. Assessing user needs and levels of data fluency. Session 2: Planning a dashboard Assessing diverse user needs and levels of data fluency. Taking a User Experience (UX) approach to design and navigation. Applying an interative and collaborative approach to onboarding. Session 3: Graphs, charts and dials  Understanding how graphical perception informs chart choices. Making intelligent design choices to help users explore. Design principles for layout and navigation. Session 4: Using interactivity  Making effective use of filters to slice and dice data sets. Using layers of information to enable drilldown data exploration. Complenting dashboards with automated alerts and queries. Delivery We deliver our courses over Zoom, to maximise flexibility. The training can be delivered in a single day, or across multiple sessions. All of our courses are live and interactive – every session includes a mix of formal tuition and hands-on exercises. To ensure this is possible, the number of attendees is capped at 16 people.  Tutor Alan Rutter is the founder of Fire Plus Algebra. He is a specialist in communicating complex subjects through data visualisation, writing and design. He teaches for General Assembly and runs in-house training for public sector clients including the Home Office, the Department of Transport, the Biotechnology and Biological Sciences Research Council, the Health Foundation, and numerous local government and emergency services teams. He previously worked with Guardian Masterclasses on curating and delivering new course strands, including developing and teaching their B2B data visualisation courses. He oversaw the iPad edition launches of Wired, GQ, Vanity Fair and Vogue in the UK, and has worked with Condé Nast International as product owner on a bespoke digital asset management system for their 11 global markets. Testimonial “Alan was great to work with, he took us through the concepts behind data visualisation which means our team is now equipped for the future. He has a wide range of experience across the topic that is delivered in a clear, concise and friendly manner. We look forward to working with Alan again in the future.” John Masterson | Chief Product Officer | ImproveWell

Duration 3 Days 18 CPD hours This course is intended for This course is intended for information workers and data science professionals who seek to use database reporting and analysis tools such as Microsoft SQL Server Reporting Services, Excel, Power BI, R, SAS and other business intelligence tools, and wish to use TSQL queries to efficiently retrieve data sets from Microsoft SQL Server relational databases for use with these tools. Overview After completing this course, students will be able to: - Identify independent and dependent variables and measurement levels in their own analytical work scenarios. - Identify variables of interest in relational database tables. - Choose a data aggregation level and data set design appropriate for the intended analysis and tool. - Use TSQL SELECT queries to produce ready-to-use data sets for analysis in tools such as PowerBI, SQL Server Reporting Services, Excel, R, SAS, SPSS, and others. - Create stored procedures, views, and functions to modularize data retrieval code. This course is about writing TSQL queries for the purpose of database reporting, analysis, and business intelligence. 1 - INTRODUCTION TO TSQL FOR BUSINESS INTELLIGENCE Two Approaches to SQL Programming TSQL Data Retrieval in an Analytics / Business Intelligence Environment The Database Engine SQL Server Management Studio and the CarDeal Sample Database Identifying Variables in Tables SQL is a Declarative Language Introduction to the SELECT Query Lab 1: Introduction to TSQL for Business Intelligence 2 - TURNING TABLE COLUMNS INTO VARIABLES FOR ANALYSIS: SELECT LIST EXPRESSIONS, WHERE, AND ORDER BY Turning Columns into Variables for Analysis Column Expressions, Data Types, and Built-in Functions Column aliases Data type conversions Built-in Scalar Functions Table Aliases The WHERE clause ORDER BY Lab 1: Write queries 3 - COMBINING COLUMNS FROM MULTIPLE TABLES INTO A SINGLE DATASET: THE JOIN OPERATORS Primary Keys, Foreign Keys, and Joins Understanding Joins, Part 1: CROSS JOIN and the Full Cartesian Product Understanding Joins, Part 2: The INNER JOIN Understanding Joins, Part 3: The OUTER JOINS Understanding Joins, Part 4: Joining more than two tables Understanding Joins, Part 5: Combining INNER and OUTER JOINs Combining JOIN Operations with WHERE and ORDER BY Lab 1: Write SELECT queries 4 - CREATING AN APPROPRIATE AGGREGATION LEVEL USING GROUP BY Identifying required aggregation level and granularity Aggregate Functions GROUP BY HAVING Order of operations in SELECT queries Lab 1: Write queries 5 - SUBQUERIES, DERIVED TABLES AND COMMON TABLE EXPRESSIONS Non-correlated and correlated subqueries Derived tables Common table expressions Lab 1: Write queries 6 - ENCAPSULATING DATA RETRIEVAL LOGIC Views Table-valued functions Stored procedures Creating objects for read-access users Creating database accounts for analytical client tools Lab 1: Encapsulating Data Retrieval Logic 7 - GETTING YOUR DATASET TO THE CLIENT Connecting to SQL Server and Submitting Queries from Client Tools Connecting and running SELECT queries from: Excel PowerBI RStudio Exporting datasets to files using Results pane from SSMS The bcp utility The Import/Export Wizard Lab 1: Getting Your Dataset to the Client Additional course details: Nexus Humans 55232 Writing Analytical Queries for Business Intelligence training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the 55232 Writing Analytical Queries for Business Intelligence course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

This Coaching Program is unlike any other Coaching certification in the Market, It gives you the exclusive opportunity to be qualified as an Executive & Life Coach, as well as learn the NLP tools and the business building aspect.

Duration 2 Days 12 CPD hours Overview This program is designed to provide you with the knowledge and skills necessary to: Build a solid foundation in human resource management. Discuss key pieces of federal legislation that impact HR. Understand the role of the EEOC and its investigatory process. Improve your employee recruitment and selection process to help avoid legal pitfalls. Understand the importance of effectively communicating base pay, incentive compensation, and benefits information to staff at all levels. Gain knowledge of employee orientation, onboarding, and training and development. Learn the process, methods and purpose of performance appraisals. Gain the critical knowledge necessary to help reduce costs, avoid potential lawsuits, and improve your ability to handle challenging HR issues. This program is ideal if you are just starting out in the HR profession. 1 - HUMAN RESOURCE MANAGEMENT The HR profession Strategic and human resource planning 2 - EMPLOYMENT LAW Federal CEO legislation The EEOC and affirmative action Compensation legislation Other federal 3 - RECRUITMENT AND SELECTION Recruiting The selection process Evaluating applicants 4 - COMPENSATION AND BENEFITS Total compensation Pay increases and incentives Compensation system design Benefits overview 5 - EMPLOYEE DEVELOPMENT Orientation, training, and development Training program design Training evaluation 6 - PERFORMANCE MANAGEMENT Performance management systems Performance appraisal process Disciplinary action Termination Additional course details: Nexus Humans SHRM Essentials of HR Management training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the SHRM Essentials of HR Management course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Learn user experience fundamentals and master the design process with a user-centered approach. This UX Design Course has been designed to fully equip you with all the tools and methodologies you need to succeed as a UX designer.

Move from Beginner to Professional Level in Financial Modelling and Analysis with this detailed Advanced Financial Modeler Certificate Course.

Creating Family Friendly Museums: Afternoon Cuppa Session (Wales) Monday 7 July, 2-3pm Join us for an informal virtual briefing and Q&A session to help you think about low and no cost changes you could make to enhance your museum’s family provision using the Kids in Museums Manifesto. The Kids in Museums Manifesto is a set of simple guidelines for museums, heritage sites and cultural organisations, which we update every two years. In late 2024, we consulted hundreds of children, young people and families about what makes a heritage site a great place to visit, using their responses to shape a new version of the Manifesto. In this session, we will introduce the new version, along with low and no cost changes you could make to improve your museum for a family audience. You can also find out about the Kids in Museums Manifesto Self-Assessment Tool, which can support you to do a light touch self-audit of how well your museum or heritage site meets the Kids in Museums Manifesto. The Kids in Museums Manifesto Self-Assessment Tool is particularly aimed those with limited budgets. In this session, we will: Provide a range of practical ideas to inspire your family friendly provision. Share how your organisation can use the Kids in Museums Manifesto Self-Assessment Tool to improve your family offer. Hear a case study from Ruthin Gaol about the changes they made to their family offer following a Kids in Museums Family Friendly Museum Audit. Please bring along your own cuppa and snacks! Take a look at the full schedule. This event will be delivered virtually over one hour. This session will be delivered in English with bilingual slides, with the option to provide a Welsh language interpreter. The Kids in Museums Manifesto and self-assessment tool are also available in Welsh. Generously supported by the Welsh Government. Who should attend? This training is aimed at staff and volunteers who work in museums, art galleries and heritage sites who are interested in making their organisations more family friendly. This training webinar is for staff and volunteers from Welsh museums only. Creu Amgueddfeydd sy’n Croesawu Teuluoedd: Sesiwn Paned Prynhawn (Cymru) Dydd Llun 7 Gorffennaf, 2-3pm Ymunwch â ni ar gyfer sesiwn briffio a holi ac ateb anffurfiol ar-lein i’ch helpu i ystyried sut y gallech chi wneud newidiadau am ddim, neu am gost isel, i wella darpariaeth eich amgueddfa i deuluoedd gan ddefnyddio Maniffesto Kids in Museums. Mae Maniffesto Kids in Museums yn gyfres o ganllawiau syml i amgueddfeydd, safleoedd treftadaeth a sefydliadau diwylliannol, yr ydym yn ei ddiweddaru bob dwy flynedd. Tua diwedd 2024, aethom ati i holi cannoedd o blant, pobl ifanc a theuluoedd am yr hyn sy’n gwneud safle treftadaeth yn lle da i ymweld ag o. Yna aethom ati i ddefnyddio eu hatebion i siapio fersiwn newydd o’r Maniffesto. Yn y sesiwn hon, byddwn yn cyflwyno’r fersiwn newydd hwn, ac yn awgrymu newidiadau cost isel, neu am ddim, y gallech eu gwneud i wella eich amgueddfa i deuluoedd sy’n ymweld. Gallwch hefyd ddysgu am Offeryn Hunanasesu Maniffesto Kids in Museums, sy’n gallu eich cefnogi chi i wneud hunan-archwiliad ysgafn o’r graddau y mae eich amgueddfa neu safle treftadaeth yn cyfateb â Maniffesto Kids in Museums. Mae Offeryn Hunanasesu Maniffesto Kids in Museums wedi’i anelu’n arbennig at safleoedd sydd â chyllidebau cyfyngedig. Yn y sesiwn hon, byddwn yn: Cynnig amrywiaeth o syniadau ymarferol i ysbrydoli eich darpariaeth sy’n addas i deuluoedd. Rhannu sut y gall eich sefydliad ddefnyddio Offeryn Hunanasesu Kids in Museums i wella eich cynnig i deuluoedd. Clywed astudiaeth achos o Garchar Rhuthun am y newidiadau a wnaethant i’w cynnig i deuluoedd yn dilyn Archwiliad Amgueddfeydd sy’n Croesawu Teuluoedd gan Kids in Museums. Dewch â’ch paned a’ch byrbryd eich hun! Gwelwch yr amserlen lawn. Bydd y sesiwn hon yn para awr ac yn cael ei darparu ar-lein. Bydd yn cael ei chyflwyno drwy gyfrwng y Saesneg gyda sleidiau dwyieithog, a’r opsiwn i gael cyfieithydd Cymraeg. Mae Maniffesto Kids in Museums a’r pecyn hunanasesu ar gael yn Gymraeg hefyd. Gyda chefnogaeth hael gan Lywodraeth Cymru. Pwy ddylai fynychu? Mae’r hyfforddiant hwn wedi’i fwriadu ar gyfer staff a gwirfoddolwyr sy’n gweithio mewn amgueddfeydd, orielau celf a safleoedd treftadaeth sydd â diddordeb mewn gwneud eu sefydliadau’n fwy croesawgar i deuluoedd. Mae’r gweminar hyfforddi hwn i staff a gwirfoddolwyr mewn amgueddfeydd yng Nghymru yn unig.