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8158 Medicine & Nursing courses

Domiciliary Care Support Worker

By IOMH - Institute of Mental Health

Overview of Domiciliary Care Support Worker Join our Domiciliary Care Support Worker course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Domiciliary Care Support Worker course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Domiciliary Care Support Worker course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! Get a Quick Look at The Course Content: This Domiciliary Care Support Worker Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Domiciliary Care Support Worker. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Domiciliary Care Support Worker course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Domiciliary Care Support Worker is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the Domiciliary Care Support Worker course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Domiciliary Care Support Worker Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Module 01: Introduction to Domiciliary Care Introduction to Domiciliary Care 00:15:00 Module 02: Health and Safety for Domiciliary Carers Health and Safety for Domiciliary Carers 00:33:00 Module 03: CSTF Infection Prevention and Control CSTF Infection Prevention and Control 00:37:00 Module 04: CSTF Resuscitation - Basic Life Support CSTF Resuscitation - Basic Life Support 00:24:00 Module 05: Medication Management and Administration Medication Management and Administration 00:18:00 Module 06: CSTF Information Governance CSTF Information Governance 00:25:00 Module 07: CSTF Conflict Resolution CSTF Conflict Resolution 00:20:00 Module 08: Mental Health Care Mental Health Care 00:23:00 Assignment Assignment - Domiciliary Care Support Worker 00:00:00

Domiciliary Care Support Worker
Delivered Online On Demand3 hours 15 minutes
£11

Overview Join our Oral Health Care course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Oral Health Care course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Oral Health Care course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! You Will Learn Following Things: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Oral Health Care. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement After completing the Oral Health Care course, you will receive your CPD-accredited Digital/PDF Certificate for £5.99. To get the hardcopy certificate for £12.99, you must also pay the shipping charge of just £3.99 (UK) and £10.99 (International). Who Is This Course for? This Oral Health Care is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Oral Health Care course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career path The certification and skills you get from this Oral Health Care Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Module 01: Introduction to Oral Health Care Introduction to Oral Health Care 00:14:00 Module 02: Fundamentals of Oral Health Fundamentals of Oral Health 00:12:00 Module 03: Common Oral Health Issues Common Oral Health Issues 00:18:00 Module 04: Preventive Dentistry Preventive Dentistry 00:18:00 Module 05: Oral Health Promotion in Children Oral Health Promotion in Children 00:14:00 Module 06: Oral Health Care for Special Populations Oral Health Care for Special Populations 00:15:00 Module 07: Dental Care Procedures Dental Care Procedures 00:17:00 Module 08: Oral Health and Nutrition Oral Health and Nutrition 00:20:00 Module 09: Oral Health Maintenance and Beyond Oral Health Maintenance and Beyond 00:20:00

Oral Health Care
Delivered Online On Demand2 hours 28 minutes
£11

International Healthcare Policy

By IOMH - Institute of Mental Health

Understanding international healthcare policy is key in today’s global health landscape. With healthcare systems worldwide facing unique challenges, it’s crucial to grasp the policies that shape these systems. Our "International Healthcare Policy" course provides an in-depth look at how healthcare is defined and managed across different regions. You will explore the role of the private sector, concepts of health, and the social factors influencing healthcare delivery. The course also covers universal health coverage and the barriers that hinder effective healthcare provision. By learning about these areas, you will gain a solid foundation in how global healthcare policies impact health outcomes. Join the "International Healthcare Policy" course to build expertise in this vital field. With this knowledge, you can contribute to improving healthcare systems and policies on a global scale. Start your journey with us and help shape the future of international healthcare. Become proficient in International Healthcare Policy by grasping all the essential knowledge from our top-quality course step by step. Enrol now to ensure that your International Healthcare Policy mastery is not limited to only conceptual frameworks! This International Healthcare Policy will assist you in standing out from the crowd and being more efficient in your chosen area of expertise. Furthermore, if you require assistance with the International Healthcare Policy, we will provide experts who will support and guide you. So, add this International Healthcare Policy to your cart and boost your personal and career development. In this International Healthcare Policy, you will: Sharpen your skills to help you advance your career. Acquire a comprehensive understanding of various related topics and tips from industry experts. Learn in-demand knowledge and skills in high demand among UK employers, which will help to kickstart your International Healthcare Policy career. Enrolling in the International Healthcare Policy can assist you in getting into your desired career faster than you ever imagined. So, without further ado, start now! Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement After completing the International Healthcare Policy course, you will receive your CPD-accredited Digital/PDF Certificate for £5.99. To get the hardcopy certificate for £12.99, you must also pay the shipping charge of just £3.99 (UK) and £10.99 (International). Who Is This Course for? This International Healthcare Policy is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the International Healthcare Policy course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this International Healthcare Policy Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Module 01: Healthcare definations and policies Healthcare definations and policies 00:14:00 Module 02: Private Sector in Health Care Provision Private Sector in Health Care Provision 00:15:00 Module 03: Concepts of Health Concepts of Health 00:16:00 Module 04: Social Context of Healthcare Social context of healthcare 00:16:00 Module 05: Fundamental Feature of Universal Health Coverage Fundamental Feature of Universal Health Coverage 00:17:00 Module 06: Practical Barriers to Provision of Healthcare Practical Barriers to Provision of Healthcare 00:15:00 Module 07: Defining Health Promotion Defining Health Promotion 00:17:00

International Healthcare Policy
Delivered Online On Demand1 hour 50 minutes
£11

Safe Handling of Medicines

By IOMH - Institute of Mental Health

Overview This Safe Handling of Medicines course will unlock your full potential and will show you how to excel in a career in Safe Handling of Medicines. So upskill now and reach your full potential. Everything you need to get started in Safe Handling of Medicines is available in this course. Learning and progressing are the hallmarks of personal development. This Safe Handling of Medicines will quickly teach you the must-have skills needed to start in the relevant industry. In This Safe Handling of Medicines Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Safe Handling of Medicines skills to help you advance your career. Acquire a comprehensive understanding of various Safe Handling of Medicines topics and tips from industry experts. Learn in-demand Safe Handling of Medicines skills that are in high demand among UK employers, which will help you to kickstart your career. This Safe Handling of Medicines course covers everything you must know to stand against the tough competition in the Safe Handling of Medicines field.  The future is truly yours to seize with this Safe Handling of Medicines. Enrol today and complete the course to achieve a Safe Handling of Medicines certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Safe Handling of Medicines course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Safe Handling of Medicines course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Safe Handling of Medicines course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Safe Handling of Medicines is suitable for anyone aspiring to start a career in Safe Handling of Medicines; even if you are new to this and have no prior knowledge on Safe Handling of Medicines, this course is going to be very easy for you to understand.  And if you are already working in the Safe Handling of Medicines field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Safe Handling of Medicines course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Safe Handling of Medicines course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Safe Handling of Medicines course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Safe Handling of Medicines course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Module 01: Introduction to Medicines Introduction to Medicines 00:24:00 Module 02: Legislation and Licensing Legislation and Licensing 00:32:00 Module 03: Key Principles of Medication Management Key Principles of Medication Management 00:31:00 Module 04: Professional Communication and Medication Safety Professional Communication and Medication Safety 00:33:00 Module 05: Safe Administration of Medicines Safe Administration of Medicines 00:29:00 Module 06: Patient Involvement in Medication Safety Patient's Involvement in Medication Safety 00:38:00 Module 07: Storage, Supply and Disposal of Medication Storage, Supply and Disposal of Medication 00:38:00 Module 08: Safe Handling of Hazardous Drugs Safe Handling of Hazardous Drugs 00:37:00 Module 09: Record-Keeping and Audit Process Record-Keeping and Audit Process 00:31:00 Module 10: The Safe Use of Medication during the COVID-19 Pandemic The Safe Use of Medication during the COVID-19 Pandemic 00:34:00 Assignment - Safe Handling of Medicines Assignment - Safe Handling of Medicines 00:00:00

Safe Handling of Medicines
Delivered Online On Demand5 hours 27 minutes
£11

Counselling Skills Training

By IOMH - Institute of Mental Health

Overview of Counselling Skills Training Counselling is a powerful tool to help people overcome challenges and live happier, more fulfilling lives. In today's fast-paced and often stressful world, counselling is more important than ever. The counselling industry in the UK is increasing, with more and more people seeking professional help to deal with a wide range of issues, including mental health problems, relationship difficulties, and workplace stress. Join our Counselling Skills Training course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Counselling Skills Training course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Counselling Skills Training course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! This Counselling Skills Training Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Counselling Skills Training. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online — Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion – Digital / PDF Certificate After completing the Counselling Skills Training course, you can order your CPD Accredited Digital/ PDF Certificate for £5.99. Certificate of Completion – Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Counselling Skills Training is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand. On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. This course has been developed with maximum flexibility and accessibility, making it ideal for people who don’t have the time to devote to traditional education. Requirements You don’t need any educational qualification or experience to enrol in the Counselling Skills Training course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Counselling Skills Training Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Counselling Skills Training Module 1: Counselling and Counsellors 00:15:00 Module 2: Theories and Models of Counselling (Part 1) 00:17:00 Module 3: Theories and Models of Counselling (Part 2) 00:21:00 Module 4: Legal, Cultural and Ethical Issues in Professional Counselling 00:17:00 Module 5: Forms of Psychotherapy 00:23:00 Module 6: Engaging and Assessing the Patients 00:18:00 Module 7: Helping the Client in Crisis 00:13:00 Module 8: Crisis Intervention 00:13:00 Module 9: Low Intensity CBT Treatment 00:15:00 Module 10: Medication and Therapy in the Treatment of Mental Illness 00:23:00 Module 11: Communication Skills and Empathy in Counselling 00:20:00 Assignment Assignment - Counselling Skills Training 00:00:00

Counselling Skills Training
Delivered Online On Demand3 hours 15 minutes
£10.99

Emotional Intelligence and Human Behaviour

By Imperial Academy

Level 5 QLS Endorsed Course | CPD & CiQ Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access

Emotional Intelligence and Human Behaviour
Delivered Online On Demand
£12

Phlebotomy & Venipuncture Level 3 Diploma

By EduXpress

Our comprehensive course is designed to provide you with the necessary skills and knowledge to excel in your field. Developed by professionals with years of experience, this course is perfect for anyone looking to kick start their career or advance their skills. It features an audio-visual presentation and easy-to-learn modules, allowing for a self-paced learning experience. Our expert online support team is available during weekdays to assist you throughout the course. Learning Outcomes Upon completion of the course, you will be able to: Understand the fundamentals and its applications. Develop the necessary skills to succeed in the field . Apply your newly acquired knowledge to real-world scenarios. Create effective and efficient solutions for relevant topics. Enhance your employability and career prospects. It is designed to provide you with the knowledge needed to stand out in the competitive job market. With lifetime access to course materials and the ability to learn at your own pace, this course is the perfect opportunity to improve your skills and advance your career. You can learn at your own pace, from the comfort of your home, as all course materials are accessible online at any time. Why Choose Us? Lifetime access to course materials Full tutor support is available Monday through Friday for all courses Learn essentials skills at your own pace from the comfort of your home Gain a thorough understanding of the course Access informative video modules taught by expert instructors 24/7 assistance and advice available through email and live chat Study the course on your computer, tablet, or mobile device Improve your chances of gaining professional skills and earning potential by completing the course. Why should you study this course? The course offers a comprehensive introduction to the subject matter and provides a solid foundation for further study. It will also help students to gain knowledge and skills that can be applied in their professional or personal life. Assessment The course includes a series of quizzes that will test your understanding and retention of the material covered in the course. The quizzes will help you to identify areas where you may need further practice, and you will have the opportunity to review the course materials as needed. Upon successfully passing the final quiz, you will be able to order your certificate of achievement. Career Path The course is designed to equip you with the skills and knowledge you need to succeed in the field. After completing the course, you will be able to pursue a variety of career opportunities in different industries. Course Content Phlebotomy & Venipuncture Level 3 Diploma Module 1: Introduction to Phlebotomy Module 2: Anatomy and Physiology Module 3: Venepuncture Techniques Module 4: Preparing for Venepuncture Module 5: Venepuncture Procedure Module 6: Special Considerations in Venepuncture Module 7: Quality Assurance and Safety Module 8: Venepuncture for Blood Donation Module 9: Advanced Venepuncture Techniques Module 10: Point-of-Care Testing (POCT) & Rapid Diagnostic Tests (RDTs)

Phlebotomy & Venipuncture Level 3 Diploma
Delivered Online On Demand
£10.49

Dyslexia Awareness Online Course

5.0(5)

By Online Training Academy

Unlock the potential to support and understand those with dyslexia with our comprehensive Dyslexia Awareness Online Course. Dive deep into the world of dyslexia through expertly crafted modules that equip you with the knowledge and skills to make a real difference. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access The Dyslexia Awareness Online Course helps learners understand what dyslexia is and how it affects people. Participants will learn about the challenges those with dyslexia face in their learning and daily life. The course covers different ways to support individuals with dyslexia, both at home and in school, using various teaching strategies and cognitive approaches. Learners will explore how schools can better accommodate students with dyslexia and create a more inclusive environment. Additionally, the course provides an overview of the laws and rights that protect people with dyslexia, ensuring they receive the support they need. By the end of the course, participants will have a comprehensive understanding of dyslexia, enabling them to offer effective support and advocacy. Course Curriculum Module 01: Introduction to Dyslexia Module 02: Dyslexia and Learning Difficulties Module 03: Cognitive Approaches in Dyslexia Module 04: Dyslexia at School Module 05: The Laws Relating to Dyslexia Learning Outcomes: Understand the key concepts and definitions of dyslexia. Identify common learning difficulties associated with dyslexia. Explore cognitive approaches for supporting individuals with dyslexia. Analyse the impact of dyslexia in a school environment. Understand legal frameworks relating to dyslexia support. Develop strategies to assist dyslexic learners in educational settings. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Teachers seeking to support dyslexic students. Parents of children with dyslexia. Educational psychologists and counsellors. Special education needs coordinators. School administrators and policy makers. Career path Special Education Teacher Educational Psychologist Learning Support Assistant Dyslexia Specialist Tutor SEN Coordinator Educational Consultant Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Dyslexia Awareness Online Course
Delivered Online On Demand1 hour 30 minutes
£10

Introduction to Health Economics and Technology

5.0(5)

By Online Training Academy

Welcome to the comprehensive course on Introduction to Health Economics and Technology! Whether you're a healthcare professional, policymaker, or simply curious about the economics behind healthcare decisions, this course is designed to equip you with essential knowledge and insights. Key Features: CPD Certified Developed by Specialist Lifetime Access In the Introduction to Health Economics and Technology course, learners explore fundamental concepts at the intersection of healthcare and economics. They delve into the principles of health economics, understanding how scarce resources affect healthcare delivery and decision-making. The course introduces basic economic and technological concepts essential for evaluating healthcare technologies and interventions. Learners also gain insights into Health Technology Assessment (HTA), learning methods to assess the clinical, economic, and social impacts of new health technologies. They explore economic evaluation techniques used to determine the value and cost-effectiveness of healthcare interventions. Additionally, the course covers the intricate relationship between health economics and healthcare technologies, highlighting their mutual influence. Learners study health insurance systems, understanding their role in healthcare financing and access. The course concludes with a critical examination of dilemmas faced by health ministers in balancing healthcare quality, accessibility, and costs within healthcare systems. Course Curriculum Module 01: Introduction to Health Economics and Health Technology Assessment Module 02: What is Health Economics Module 03: Basic Economic and Technological Concepts Module 04: Health Technology Assessment Module 05: Economic Evaluation Module 06: Exploring the Relationship Between Health Economics (HE) and Health Technology A Module 07: Health Insurance Module 08: The Health Minister's Dilemma Learning Outcomes: Understand key concepts in health economics and technology assessment principles. Analyze economic implications of health technologies on healthcare systems. Evaluate cost-effectiveness and efficiency of health technologies and interventions. Examine the role of health insurance in economic management of healthcare. Discuss ethical dilemmas faced by health ministers in policy decision-making. Apply economic evaluation methods to assess health technology investments. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare professionals seeking economic perspectives in healthcare decision-making. Policy makers and government officials involved in healthcare planning. Researchers interested in health technology assessment and economic evaluation. Students pursuing studies in health economics and related disciplines. Consultants advising on health policy and economic strategies. Career path Health Economist Healthcare Policy Analyst Health Technology Assessor Health Insurance Economist Government Health Advisor Healthcare Researcher Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Introduction to Health Economics and Technology
Delivered Online On Demand1 hour 30 minutes
£10

Basic Telephone Etiquette Skills

5.0(5)

By Online Training Academy

In today's fast-paced and interconnected world, mastering Basic Telephone EtiquetteSkills is more crucial than ever. Telephone Etiquette ensures that every call you handle is professional, efficient, and courteous, which is essential in both daily life and your professional career. Learning Telephone Etiquette can significantly enhance your job prospects in the UK, where excellent communication skills are highly valued. In fact, mastering Telephone Etiquette can open doors to various roles in customer service, administration, and support, with average salaries ranging from £18,000 to £25,000 per year. The demand for professionals with strong Telephone Etiquette skills is on the rise, with the customer service sector growing by approximately 5% annually. By enrolling in this course, you will learn how to prepare for calls, handle difficult situations, and practice best Telephone Etiquette, making you an invaluable asset to any organization. Whether you're looking to improve your personal interactions or seeking career advancement, Telephone Etiquette is a skill that will set you apart. Key Features: CPD Certified Basic Telephone Etiquette Skills Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Telephone Skills Module 02: Preparing for the Call Module 03: Answering Calls Module 04: Conducting a Business Call Module 05: Handling Difficult Situations Module 06: Holding and Transferring Calls Module 07: Ending the Call Module 08: Telephone Etiquette for Customer Service Module 09: Best Practices of Telephone Etiquette Learning Outcomes: Cultivate confident call handling with strategic preparation techniques. Master the art of conducting seamless and impactful business conversations. Navigate and resolve challenging situations with poise and professionalism. Acquire proficiency in the seamless transfer of calls. Enhance your telephone etiquette to provide exceptional customer service. Apply best practices, setting yourself apart as a communication virtuoso. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Basic Telephone Etiquette Skills course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Basic Telephone Etiquette Skills. Moreover, this course is ideal for: Professionals seeking to refine their telephone communication skills. Customer service representatives aiming for excellence in phone interactions. Individuals aspiring to enhance their business communication finesse. Team members involved in call handling and transfers. Anyone looking to elevate their overall telephone communication competency. Requirements There are no requirements needed to enrol into this Basic Telephone Etiquette Skills course. We welcome individuals from all backgrounds and levels of experience to enrol into this Basic Telephone Etiquette Skills course. Career path After finishing this Basic Telephone Etiquette Skills course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Basic Telephone Etiquette Skills are: Customer Service Representative - £18K to 25K/year. Receptionist - £16K to 22K/year. Office Administrator - £18K to 24K/year. Call Centre Operator - £17K to 23K/year. Telemarketer - £16K to 20K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Basic Telephone Etiquette Skills
Delivered Online On Demand1 hour 54 minutes
£10