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11854 Management courses

Diploma in Operations Management - Online

By Training Tale

Are you ready to advance your career in business management? With this exclusive Diploma in Operations Management, you can improve your business management skills and build a successful career for life! Discover why operations management is relevant in all industries and sectors! Diploma in Operations Management is a dynamic field with a straightforward goal. The goal for those in operations management is to maximise profits by balancing costs and revenues. Diploma in Operations Management aims to administer business practices in a way that drives efficiency and superior net profits by incorporating human resources, raw materials, technology, and equipment across the board. While the specific responsibilities of OM team members vary depending on the size and nature of the organisation, their efforts have an impact on all aspects of a company's operations. The purpose of this Diploma in Operations Management qualification is to provide learners with important information about the application and skills required in the Operations Management Sector. This Diploma in Operations Management prepares students to succeed in their professional life by teaching them the concepts of Supply Chain Management and its fundamentals, Risk Management, Talent Management, Project Management, Procurement Operations, Planning & Sourcing Operations, Maintenance Management, Conflict Management, Change Management, Stress Management, Negotiation skills and much more. Learning Outcomes After completing this Diploma in Operations Management course, the learner will be able to: Gain a thorough understanding of the functions and objectives of operations management. Understand the role of the OM in inventory and supply chain management. Understand project management and risk management. Gain in-depth knowledge about stock control and procurement operations. Understand product manufacturing and shipping. Understand contingency management and succession planning. Understand the importance of business etiquette. Why Choose This Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Diploma in Operations Management Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. >> Courses are included in this Diploma in Operations Management Bundle Course << Course 01: Diploma in Operations Management Course 02: Level 1 Business Management Course 03: Level 2 Diploma in Business Administration Course 04: Level 2 Certificate in Business Management Course 05: Level 5 Diploma in Risk Management Course Course 06: Level 7 Diploma in Facilities Management Course Course 07: Level 7 Business Management Course Course 08: Minute Taking Course >> Other Benefits of Diploma in Operations Management Bundle Course << Free 8 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Diploma in Operations Management course] Course curriculum of Diploma in Operations Management Module 01: Understanding Operations Management Module 02: Understanding Process Management Module 03: Understanding Supply Chain Management Module 04: Understanding Planning & Sourcing Operations Module 05: Understanding Talent Management Module 06: Understanding Procurement Operations Module 07: Understanding Manufacturing and Service Operations Module 08: Understanding Succession Planning Module 09: Understanding Project Management Module 10: Understanding Quality Control Module 11: Understanding Product and Service Innovation Module 12: Understanding Communication Skills Module 13: Understanding Negotiation Techniques Module 14: Understanding Change Management Module 15: Understanding Maintenance Management Module 16: Understanding Conflict Management Module 17: Understanding Stress Management Module 18: Understanding Business Ethics for the Office Module 19: Understanding Business Etiquette Module 20: Understanding Risk Management ---------------------------------- Assessment Method After completing each module of the Diploma in Operations Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Diploma in Operations Management course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Diploma in Operations Management course is ideal for anyone passionate and ambitious about Operations Management. Learners can take this course even if they have no prior knowledge of Operations Management, and there are no age restrictions. Requirements There are no specific requirements for this course because it does not require any advanced knowledge or skills. Career path This Diploma in Operations Management could be extremely beneficial to business owners and aspiring entrepreneurs to pursue their goals. The following are more formal positions in the field of operations management: Operations Manager, Analyst & Officer S.C Manager Inventory Manager Supply Services Representative Inventory Controller & Planner Certificates Certificate of completion Digital certificate - Included

Diploma in Operations Management - Online
Delivered Online On Demand3 days
£24

Managerial Skills Training: Become a Great Boss

By iStudy UK

This course has been designed to provide you with the fundamental principles all successful managers use, practical insight from an experienced practitioner, tips that can be applied to any management challenge and expert advice. This course is wisely designed for leaders who are looking forward to becoming successful. Through this course, you will learn to decide whether you as a boss want to be loved or feared. You as students will also learn about the importance of knowing your employees more carefully. You will also learn about the significance of motivation at the workplace and how will the business benefit from it. You will also be taught about the fundamental of a good leadership and how to imply these on your business. Course Highlights Managerial Skills Training: Become a Great Boss is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Managerial Skills Training: Become a Great Boss into 13 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 10 hours, 40 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Managerial Skills Training: Become a Great Boss Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Managerial Skills Training: Become a Great Boss is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Managerial Skills Training: Become a Great Boss is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Module One - Getting Started 01:00:00 Module Two - Is it Better to be Loved or Feared 00:30:00 Module Three - Leadership as Service 01:00:00 Module Four - Leadership by Design 00:30:00 Module Five - Understanding Motivation 00:30:00 Module Six - Constructive Criticism 01:00:00 Module Seven - The Importance of Tone 00:30:00 Module Eight - Trusting Your Team 01:00:00 Module Nine - Earning the Trust of Your Team 01:00:00 Module Ten - Building and Reinforcing Your Team 01:00:00 Module Eleven - You are the Boss of You 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities Managerial Skills Training: Become a Great Boss- Activities 00:00:00 Mock Exam Mock Exam- Managerial Skills Training: Become a Great Boss 00:20:00 Final Exam Final Exam- Managerial Skills Training: Become a Great Boss 00:20:00

Managerial Skills Training: Become a Great Boss
Delivered Online On Demand10 hours 40 minutes
£25

Logistics Management (Fundamentals): Part 1

By iStudy UK

Course Description Get instant knowledge from this bite-sized Logistics Management (Fundamentals): Part 1 course. This course is very short and you can complete it within a very short time. In this Logistics Management (Fundamentals): Part 1 course you will get fundamental ideas of logistics management, the key understanding of planning a framework for logistics, supply chain management and so on. Enrol in this course today and start your instant first step towards learning about logistics management. Learn faster for instant implementation. Learning Outcome Familiarise with logistics management Learn how to plan a framework for logistics Gain in-depth knowledge of supply chain management Deepen your understanding of logistics management and organisation How Much Do Logistics Managers Earn? Senior - £68,000 (Apprx.) Average - £46,000 (Apprx.) Starting - £30,000 (Apprx.) Requirement Our Logistics Management (Fundamentals): Part 1 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Logistics Management (Fundamentals): Part 1 Module 01: Introduction to Logistic Management 00:27:00 Module 02: Planning Framework for Logistics 00:31:00 Module 03: Supply Chain Management 00:20:00 Module 04: Logistics Management and Organisation 00:26:00 Assignment Assignment - Logistics Management (Fundamentals): Part 1 00:00:00

Logistics Management (Fundamentals): Part 1
Delivered Online On Demand1 hour 44 minutes
£25

Emergency Planning Course

By iStudy UK

Emergencies occur when they are least expected. Effective emergency planning is the key to surviving natural and man-made disasters. Risk analysis and the formulation of a comprehensive plan, followed by a vigorous and continuing testing program, are essential elements to surviving an emergency.  The Emergency Planning Course is designed to ensure that those with an Emergency Planning remit within their organisation have the knowledge, skills and confidence to be able to carry out their role to best practice standards. This Emergency Planning Course on the necessary management skills required to implement emergency systems and procedures in the event of an emergency situation arising. This course was specifically created to address Emergency preparedness under existing state, SARA Title III, and OSHA regulations. Topics covered include threat assessment, risk analysis, formulating the plan, staffing the emergency operations center (EOC), coordinating with supporting agencies, the importance of continuing liaison, managing an actual incident, and conducting an effective follow-up analysis. Various actual case studies are discussed. What Will I Learn? How to plan for emergencies at a venue Create emergency procedures The importance of training and drills in getting a venue emergency ready Requirements Be able to understand key concepts Be willing to add to learning by using the additional resources provided Introduction Introduction FREE 00:03:00 Who are We? 00:04:00 Who is This Course For 00:02:00 Why Have an Emergency Management Plan? 00:06:00 Emergency Planning Committee (EPC) Introduction 00:05:00 Emergency Plan and Procedures Emergency Identification and Analysis 00:06:00 Potential Emergencies for Venues. Let's start with Fire 00:05:00 Internal Threats, Visitors and Bomb Threats 00:09:00 Suspect Items 00:02:00 Active Shooter 00:06:00 Crowd-Related Emergencies 00:09:00 Terrorism 00:07:00 Structure of the Emergency Plan and Emergency Response Procedures 00:02:00 Evacuation Diagram 00:02:00 Distribution of the Emergency Plan and Procedures 00:04:00 Review and Routine Servicing 00:01:00 Key Considerations for our Emergency Response Procedures Introduction and Required Procedures 00:04:00 Notification, Communication, Media, Social Media, Control & Coordination 00:10:00 Children and Emergency Response Equipment 00:04:00 Evacuation Options, Routes & Assembly Areas 00:05:00 First Aid, Lifts & Escalators 00:01:00 Occupants and Visitors with a Disability 00:03:00 Other Considerations 00:06:00 Emergency Control Organisation Emergency Control Organisation 00:04:00 Selection Criteria for ECO Members, Roles, Identification and Indemnity 00:03:00 Who will make a good Chief Warden? 00:06:00 Training and Response Exercises EPC and ECO Training 00:05:00 Occupants, Visitors, Skill Retention & Training Materials 00:04:00 Emergency Response Exercises or 'Drills' 00:08:00 Wrap Up Wrap Up 00:02:00 Course Certification

Emergency Planning Course
Delivered Online On Demand2 hours 18 minutes
£25

Leading Effective One-on-One Meetings: Practical Skills

By iStudy UK

Description Do you need to lead one-on-one meetings in your workplace? If you do, then you will know it is your responsibility to make them comfortable for both of you, and also an effective use of time. One-on-One Meetings Serve Many Purposes They may be for Goal setting Performance review - formal and informal Tasking and progress monitoring Briefing Problem-solving and addressing issues Care and support Guidance Coaching or mentoring Performance feedback ...Even reprimands   But often, people get promoted to a level where they need to lead these kinds of meeting, without getting any training. So, in this course, we'll cover: The different types of one-on-one meeting Planning and preparing your meeting Putting together an effective agenda How to build rapport How men and women each perceive a mixed meeting - with advice for each How to listen well Questioning skills How to adapt to the range of meeting types you'll need as a manager, project manager, or team leader.   As a result, you'll be able to: Select the most effective style for your one-on-one meeting Plan and prepare for an effective meeting that puts both of you at ease, and allows you to make the progress you need Lead a meeting that flows naturally Choose the most suitable room layout for your meeting Build and strengthen professional rapport with the other person Avoid the traps of the male-female one-on-one dynamic Listen deeply, and ask insightful questions Lead a range of different types of one-on-one meeting, for: appraisal, progress checking, coaching, mentoring and reprimands.   Prior Experience The only prior experience you need is some exposure to organizational life. However, the people who may find this most valuable are those who have tried leading their first one-on-one meetings and so know what challenges you want to work on..   Who is this course for? Supervisors who need to guide and support colleagues Managers who need to set expectations, and monitor performance Professionals who need to meet with other professionals and workplace contacts Leaders who want to coach, mentor, and give feedback to colleagues ... anyone in the world of work who has to take the lead in a one-on-one meeting   Your Tutor: Dr Mike Clayton Your tutor is Dr. Mike Clayton. As a senior manager at international consulting firm, Deloitte, Mike had to deal with conflict among staff, and with clients, and even among clients. But more important, as a senior representative of his firm and a program leader, he needed to avoid escalation of conflict. Now, as a trainer and facilitator, he has been applying what he learned and teaching it to others. This course represents 15 years' experience of what tools students find most helpful, and 25 years experience in business, managing conflicts large and small. Mike is supported by Felicity Dwyer Felicity is an experienced management trainer and coach, whose Institute of Leadership and Management accredited courses have a justifiably high reputation across the UK. What Will I Learn? Select the most effective style for your one-on-one meeting Plan and prepare for an effective meeting that puts both of you at ease, and allows you to make the progress you need Lead a meeting that flows naturally Choose the most suitable room layout for your meeting Build and strengthen professional rapport with the other person Avoid the traps of the male-female one-on-one dynamic Listen deeply, and ask insightful questions Lead a range of different types of one-on-one meeting, for: appraisal, progress checking, coaching, mentoring and reprimands. Who is the target audience? Supervisors who need to guide and support colleagues Managers who need to set expectations, and monitor performance Professionals who need to meet with other professionals and workplace contacts Leaders who want to coach, mentor, and give feedback to colleagues ... anyone in the world of work who has to take the lead in a one-on-one meeting Requirements You should be a professional, manager, or supervisor who leads one-on-one workplace meetings ...or be expecting to lead them in the near future. Welcome and Introduction Welcome to the Course 00:03:00 Why One-on-One Meetings are so Important 00:03:00 Reasons to Meet 00:03:00 Meetings are Conversations: Types of Conversation 00:04:00 Preparation and Planning for Your One-onOne Meeting Planning your One-on-One Meetings 00:04:00 How to Prepare for Your Meeting 00:02:00 Preparing your Agenda 00:05:00 Running Your One-on-One Meeting The Five Stages of a Meeting 00:04:00 Meeting Room Layout 00:06:00 Rapport Building Skills 00:04:00 The Male-Female Dynamic 00:01:00 The Male-Female Dynamic - from His Perspective 00:05:00 The Male-Female Dynamic - from Her Perspective 00:02:00 Questioning Skills 00:08:00 Listening Skills 00:06:00 Particular Types of One-on-One Meeting Staff-focused One-on-One Meetings 00:05:00 Checkpoint Meetings 00:04:00 Informal Feedback Meeting 00:04:00 Formal Appraisal Meetings 00:06:00 Difficult Conversations 00:04:00 Coaching Meetings 00:06:00 Mentoring Meetings 00:04:00 Giving a Reprimand 00:03:00 Closing Last Thoughts 00:02:00

Leading Effective One-on-One Meetings: Practical Skills
Delivered Online On Demand1 hour 38 minutes
£25

Depression and Anxiety Destroyer P1

By iStudy UK

What Will I Learn? - Catch MINORS, turned to be a major depression or anxiety? - Catch what threatens your relationship and turns to depression or anxiety? - Catch things berried deep inside that ruin your relationship or success - Why are some people born as winners in relationships and or life # losers? - Catch what threatens your success and turns to depression or anxiety - DESTROY many ANNOYING things in relationships like don't love me anymore! my relationship is struggling! - DESTROY many ANNOYING things in work like I can't do it, I can't tolerate ..... - Enjoy one of kind THERAPEUTIC guided meditation that will give you amazing relief and heal in 20 minutes - Catch what worsens your problems? Requirements It's easy to change your life to the happier, successful version, TRY IT yourself Description FIND and DESTROY the DEEP HIDDEN CAUSES of Depression or ANXIETY, that ruined your life with PAINFUL emotions, and KILLER thoughts, RELIEF yourself Tired of Depression and or Anxiety? Do you FIGHT Depression or Anxiety in the right way? if so you should have a TOTAL relief ? or just small improvement ? do depression and anxiety strike back AGAIN?? Need a FAST, so EFFICIENT, scientific, and TESTED way to destroy depression and or anxiety?? You may practice Yoga, exercise, random acts of kindness, or any other happiness activities, Get some improvements, but NOT a GREAT improvement, then Depression and or Anxiety hit again because there is no fast, so efficient way can FIND and DESTROY the DEEP HIDDEN CAUSES of them NOW you CAN DO IT, you can FIND and DESTROY those deeply hidden causes, in an hour if you apply the simple so easy next mini steps - What are the things you do that turn any minor issue into depression or anxiety triggers - What worsens the Depression or anxiety that you don't know? - what are the things berried deep inside, that ruin your relationship or make you unsuccessful in work? - why some people are born as winners in relationships and or life while others as losers?? how to reverse it? - Enjoy the one of kind THERAPEUTIC guided meditation session to RELIEF yourself from all the hidden causes and painful emotions of depression. Who is the target audience? Anyone who is or was in depression or anxiety and wants to relieve him or herself. HI, and enjoy getting relieved! HELLO, WHY finding the hidden causes of Depression or Anxiety is FATAL 00:04:00 1- Why minor things turned to be MONSTERS ,ruin our life? P1 00:06:00 2-Why minor things turned to be MONSTERS ,ruin our life? P 2 00:03:00 3-Catch things berried deep inside, that ruin your relationship or success 00:08:00 4-Why some people are born to be winners of happy lovers? P 1 00:04:00 5-Why some people are born to be winners of happy lovers? P2 00:04:00 6- What things DISTRACT you from happiness and success 00:04:00 UNIQUE, FAST tool to Destroy Depression HIDDEN CAUSES in 25 minutes! THERAPEUTIC guided meditation to Destroy HIDDEN causes of depression or anxiety 00:02:00

Depression and Anxiety Destroyer P1
Delivered Online On Demand35 minutes
£25

Microsoft Planner

By iStudy UK

Microsoft Planner a latest planning and project management application that allows you to be more productive in preparing projects. By enrolling in this Microsoft Planner course, you'll learn how to get your tasks performed in the Planner. You'll explore how to create new plans, set due dates, update a project's status and share files with your team members. Besides, learn how to work more efficiently and stay focused on what's more valuable by using MS Planner for your following project. This comprehensive course also includes: Assemble and assign tasks Sharing files Classifying tasks into a bucket Adding the task to files Flagging tasks with labels Updating a task's status Viewing progress on a file Using chats to view progress Communicating and collaborating with other users What Will I Learn? Get an Understanding of Planner Add and Edit Tasks Create a New Plan Work with Members in Planner Requirements Basic computer skills would be helpful Introduction Introduction 00:03:00 Working with Planner Overview of Planner 00:06:00 Creating a New Plan 00:04:00 Using Boards and Buckets 00:04:00 Working with Tasks 00:05:00 Working with Members 00:05:00 Using Notifications 00:05:00 Changing Views 00:07:00 Conclusion Course Recap 00:02:00 Course Certification

Microsoft Planner
Delivered Online On Demand41 minutes
£25

Administration Bundle Course

4.3(43)

By John Academy

Description: The administrative office is the department assigned to craft and ensure that the rules and procedures are well implemented in a business or organization. This would help in the operations and functions of each department work well. To learn about administrative functions, this bundle course will provide you six fundamental courses: (1) admin support; (2) personal assistant; (3) business writing; (4) customer service; (5) time management; and (6) organizational skills. All of which are fundamental functions of the administrative department that will be a great contribution to the success of any business. Who is the course for? Professionals, employees or businessmen who want to improve the administration department of their company. People who want to know how administrative management works. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Administration Bundle course is a useful qualification to possess, and would be beneficial for the following careers: Accounting Technician Admin Assistant Bookkeeper Civil Service Administrative Officer Data Entry Clerk Finance Officer Hotel Receptionist Legal Secretary Payroll Administrator Liaison Officer Supervisor Typist. Administrative Management Module One - Getting Started 00:30:00 Module Two - Why Your Office Needs Administrative Procedures 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 00:30:00 Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 01:00:00 Module Three - Getting Organized (II) 01:00:00 Module Four - Managing Time 01:00:00 Module Five - Getting It All Done On Time 01:00:00 Module Six - Special Tasks 01:00:00 Module Seven - Verbal Communication Skills 01:00:00 Module Eight - Non-Verbal Communication Skills 01:00:00 Module Nine - Empowering Yourself 01:00:00 Module Ten - The Team of Two 01:00:00 Module Eleven - Taking Care of Yourself 01:00:00 Module Twelve - Wrapping Up 00:30:00 Personal Assistant Module One - Getting Started 00:30:00 Module Two - Working with Your Manager 01:00:00 Module Three - Administrative Soft Skills 01:00:00 Module Four - Effective Time Management 01:00:00 Module Five - Meeting Management 01:00:00 Module Six - Tools of the Trade (I) 01:00:00 Module Seven - Tools of the Trade (II) 01:00:00 Module Eight - Being an Effective Gatekeeper 01:00:00 Module Nine - Organizational Skills 01:00:00 Module Ten - Confidentiality Guidelines 01:00:00 Module Eleven - Special Tasks 01:00:00 Module Twelve - Wrapping Up 00:30:00 Executive and Personal Assistant Training Course- Activities 00:00:00 Business Writing Module One - Getting Started 00:30:00 Module Two - Working with Words 01:00:00 Module Three - Constructing Sentences 01:00:00 Module Four - Creating Paragraphs 01:00:00 Module Five - Writing Meeting Agendas 01:00:00 Module Six - Writing E-mails 01:00:00 Module Seven - Writing Business Letters 01:00:00 Module Eight - Writing Proposals 01:00:00 Module Nine - Writing Reports 01:00:00 Module Ten - Other Types of Documents 01:00:00 Module Eleven - Proofreading and Finishing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Service Introduction To Customer Service 00:15:00 The Power of Positive Thinking in Customer Service 00:30:00 Types of Difficult Customers and How to Help them 01:00:00 How to Deal with Difficult Customers 00:30:00 Conclusion 00:15:00 Time Management Where Do You Spend Your Time 01:00:00 Managing Tasks 01:00:00 Planning 01:00:00 Goals 01:00:00 Tips From The Gurus 01:00:00 Wrapping Up 00:15:00 Organisational Skills Module One - Getting Started 00:30:00 Module Two - Remove the Clutter 01:00:00 Module Three - Prioritize 01:00:00 Module Four - Scheduling Your Time 01:00:00 Module Five - To Do Lists 01:00:00 Module Six - Paper and Paperless Storage 01:00:00 Module Seven - Organization in Your Work Area 01:00:00 Module Eight - Tools to Fight Procrastination 01:00:00 Module Nine - Organizing Your Inbox 01:00:00 Module Ten - Avoid the Causes of Disorganization 01:00:00 Module Eleven - Discipline is the Key to Stay Organized 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Course for Administrator- Activities 00:00:00 Self Esteem & Confidence Building Module One - Getting Started 01:00:00 Module Two - What Does Self-Confidence Mean To You 01:00:00 Module Three - Obstacles to Our Goals 01:00:00 Module Four - Communication Skills 01:00:00 Module Five - The Importance of Goal Setting 01:00:00 Module Six - Feeling the Part 01:00:00 Module Seven - Looking the Part 01:00:00 Module Eight - Sounding the Part 01:00:00 Module Nine - Powerful Presentations 00:30:00 Module Ten - Coping Techniques 01:00:00 Module Eleven - Dealing with Difficult Behavior 00:30:00 Module Twelve - Wrapping Up 00:15:00 Microsoft Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft PowerPoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Administration Bundle Course 00:30:00 Final Exam Final Exam- Administration Bundle Course 00:30:00

Administration Bundle Course
Delivered Online On Demand4 days
£21

Quality Management: Part 1

By iStudy UK

Course Description Get instant knowledge from this bite-sized Quality Management: Part 1 course. This course is very short and you can complete it within a very short time. In this Quality Management: Part 1 course you will get fundamental ideas of quality management, the key understanding of total quality management, quality measurement and so on. Enrol in this course today and start your instant first step towards learning about quality management. Learn faster for instant implementation. Learning outcome  Familiarise with quality management Understand total quality management Gain in-depth knowledge of quality measurement and improvement Deepen your understanding of quality control How Much Do Quality Managers Earn? Senior - £70,000(Appx.) Average - £45,000(Appx.) Starting - £29,000(Appx.) Requirement Our Quality Management: Part 1 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Quality Management: Part 1 Module 01: Introduction to Quality Management 00:27:00 Module 02: Total Quality Management 00:17:00 Module 03: Quality Measurement and Improvement 00:26:00 Module 04: Quality Control 00:13:00 Assignment Assignment - Quality Management: Part 1 00:00:00

Quality Management: Part 1
Delivered Online On Demand1 hour 23 minutes
£25

Double Your Assertiveness, Confidence & Communication Skills

By iStudy UK

Description Would You Like To Become More Assertive, Confident & Have Better Communication Skills? WHAT YOU WILL LEARN IN THIS COURSE Learn Highly Effective Techniques To Deal With Any Conflict In Your Personal & Professional Life  Communicate With Assertiveness & Confidence Reduce negative emotions & Discomfort When Communicating With People  Speak Up, Share Your Ideas & Opinions In A Persuasive, Calm & Positive Way How To React & Defend Yourself When You Are Criticized  How To Receive Negative Feedback  Learn to Say NO When You Are Asked Unreasonable Requests Without Looking Selfish Provide Feedback To Others While Looking Good & Friendly Express What You Want & Your Rights With Integrity, Honesty & Respect For Others How To Deal With Confrontation, Challenging Situations & Difficult People What you'll learn Deal With Conflicts Communicate With Confidence And Charisma Have An Assertive Body Language Speak Up, Share Your Ideas & Opinion Express What You Want And Your Rights Provide Helpful Feedback To Others Receive Negative Feedback React & Defend Yourself When Criticized Learn To Say No Reduce Negative Emotions Reduce Discomfort When Talking To People Requirements  A willingness to apply the assertiveness and communication skills techniques Who is the target audience? People who would like to develop better communication skills People who would like to learn how to deal with conflicts People who would like to communicate with confidence and charisma People who would like to become more assertive Double Your Assertiveness, Confidence & Communication Skills What You Will Learn FREE 00:03:00 What Is Assertiveness Part 1 00:04:00 What Is Assertiveness Part 2 00:05:00 Your Rights And Beliefs 00:07:00 Assertive Body Language 00:07:00 Assertiveness Feedback Cards 00:03:00 Express Yourself: Speak Up, Share Your Ideas & Opinions, Express W 00:16:00 Provide Helpful Feedback To Others 00:07:00 Receive Negative Feedback, React & Defend Yourself When Criticized 00:10:00 Learn To Say No 00:06:00 Deal With Conflicts, Deal With Confrontation, Challenging Situations 00:11:00 Reduce Negative Emotions & Discomfort When Talking To People 00:09:00

Double Your Assertiveness, Confidence & Communication Skills
Delivered Online On Demand1 hour 28 minutes
£25