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Diploma in Education and Training (DET) qualification is a recognised teaching qualification leads to QTLS status. This is a PGCE equivalent qualification which is full 120 QCF Credit value. Formerly this course used to called Level 5 Diploma in Teaching in the Life Long Learning (DTLLS) course. This course is suitable for trainers, teachers, and tutors who intend to work or already working in further education, university, training centre, college, adult and community learning or work-based training within public, private, community organisations or voluntary sectors. ABOUT THIS QUALIFICATION: Level 5 Diploma in Education and Training DET/DTLLS Course is suitable for teachers, trainers and tutors who wish to work or already working in further education, Colleges, adult and community learning or work-based training within public, private, voluntary or community organisations. It prepares trainee teachers to teach in a wide range of contexts and requires observation and assessment of practice. All candidates, whether pre-service (Currently not working) or in-service (Currently working) must have access to the teaching (volunteer teaching, paid / unpaid teaching, part time / full time teaching). This qualification is suitable for those delivering education and training in any learning environment. COURSE OUTLINE: Chapter 1: Developing teaching, learning and assessment in Education and Training. Chapter 2: Teaching, learning and assessment in education and training. Chapter 3: Theories, Principles and models in education and Training. Chapter 4: Wider professional practice and development in Education and Training. Chapter 5: Action Research. Chapter 6: Developing, using and organising resources in a specialist area. Chapter 7: Managing behaviours in an earning environment. Chapter 8: Understanding inclusive practice. LEARNING OUTCOMES: • Teaching, learning and assessment in education and training • Theories, principles and models of education and training • Developing teaching learning and assessment in education and training • Wider professional practice and development in education and training WHO ARE THE QUALIFICATIONS FOR: For candidates who work or who want to work as teachers/trainers in the further education and skills sector. For candidates who have just started a teaching/training role. For teachers/trainers who are seeking career progression in their area of work. For candidates who work with learners on a one-to- one basis. For candidates who teach in industry. For candidates who have already achieved some Learning and Development units that can be carried forward into this qualification. For candidates who are assessors and wish to achieve a teaching/training qualification. For candidates with a CET who wish to top this up to a full level 5 teaching qualification applicable to the qualified teaching pay scales across FE institutes and apply for QTLS through the Society for Education and Training. STUDY METHOD: You can complete this course either through Distance Learning / Online or Classroom based. Level 5 DET distance learning course is done at your own pace with a Tutor’s support & guidance. All necessary materials will be sent to you by royal mail special delivery once you book the course. Once you book this course, you will be given up to 12 months to complete the assignments. COURSE ASSESSMENT: There is no formal examination is required, but at the end of the course you need to submit a portfolio assignment. WHY YOU CHOOSE US: • Qualified and long experienced trainers. • Recognised Training Provider. • Tutors support available. • 99% pass rate. • Very reasonable course fees. • No hidden cost/fees. • Quick result and certificates . • We have dedicated team to support you. • Career advise available if needed. HOW MUCH THIS COURSE COST? Level 5 DTLLS/DET course will cost for Online Distance Learning £1499.99, for Webinar Classroom based Course £1549.99. There is no any hidden fess/cost.

Level 5 Diploma in Education and Training is regulated by Ofqual and prepares trainee teachers to teach in a wide range of contexts, adult qualifications. Level 5: Diploma in Education and Training DET or DTLLS course is a QCF qualification which is full 120 QCF Credit value. Formerly this course used to called Level 5 Diploma in Teaching in the Life Long Learning (DTLLS) course.  ABOUT THIS QUALIFICATION: Level 5 Diploma in Education and Training DET/DTLLS Course is suitable for teachers, trainers and tutors who wish to work or already working in further education, Colleges, adult and community learning or work-based training within public, private, voluntary or community organisations. It prepares trainee teachers to teach in a wide range of contexts and requires observation and assessment of practice. All candidates, whether pre-service (Currently not working) or in-service (Currently working) must have access to the teaching (volunteer teaching, paid / unpaid teaching, part time / full time teaching). This qualification is suitable for those delivering education and training in any learning environment. COURSE OUTLINE: Chapter 1: Developing teaching, learning and assessment in Education and Training. Chapter 2: Teaching, learning and assessment in education and training. Chapter 3: Theories, Principles and models in education and Training. Chapter 4: Wider professional practice and development in Education and Training. Chapter 5: Action Research. Chapter 6: Developing, using and organising resources in a specialist area. Chapter 7: Managing behaviours in an earning environment. Chapter 8: Understanding inclusive practice. LEARNING OUTCOMES: • Teaching, learning and assessment in education and training • Theories, principles and models of education and training • Developing teaching learning and assessment in education and training • Wider professional practice and development in education and training WHO ARE THE QUALIFICATIONS FOR: For candidates who work or who want to work as teachers/trainers in the further education and skills sector. For candidates who have just started a teaching/training role. For teachers/trainers who are seeking career progression in their area of work. For candidates who work with learners on a one-to- one basis. For candidates who teach in industry. For candidates who have already achieved some Learning and Development units that can be carried forward into this qualification. For candidates who are assessors and wish to achieve a teaching/training qualification. For candidates with a CET who wish to top this up to a full level 5 teaching qualification applicable to the qualified teaching pay scales across FE institutes and apply for QTLS through the Society for Education and Training. STUDY METHOD: You can complete this course either through Distance Learning / Online or Classroom based. Level 5 DET distance learning course is done at your own pace with a Tutor’s support & guidance. All necessary materials will be sent to you by royal mail special delivery once you book the course. Once you book this course, you will be given up to 12 months to complete the assignments. COURSE ASSESSMENT: There is no formal examination is required, but at the end of the course you need to submit a portfolio assignment. HOW MUCH THIS COURSE COST? Level 5 DTLLS/DET course will cost for Online Distance Learning £1499.99, for Webinar Classroom based Course £1549.99. There is no any hidden fess/cost.

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Duration 2 Days 12 CPD hours This course is intended for Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course. Overview Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Customer Service - A Baseline Recognizing Your Customers Understanding Your Role in Customer Service 2. Developing A Customer Service Mind-Set Leveraging Your First Impression Feeling Positively About Customers Mastering Moods and Emotions 3. Identifying Customer Needs Understanding the Customer\'s Situation Avoiding Assumption and Prejudgment Meeting Basic Needs Seeking to Exceeding Expectations Building Repeat Relationships 4. Connecting with the Customer Achieving Authenticity through Body Language Responding Effectively to Problems Mastering Online Etiquette Seeking Customer Feedback 5. Dealing with Difficult Situations Effectively Addressing Complaints De-escalating Anger Establishing Common Ground Remaining Calm, Respectful and Objective 6. Effectively Addressing Complaints Creating a Memorable Customer Experience Additional course details: Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours Overview Effectively manage team dynamics in remote and virtual teams Leverage communication technologies to the benefit of your remote and virtual teams Identify the specific skills required for managing remote and virtual teams Evaluate the impact of culture and language on your team?s performance The business model of managing remote and hybrid teams is constantly evolving. Managing remote teams?a rarity just a few years ago?is now a common occurrence. Working virtually offers unique advantages and challenges. But how do you best leverage these benefits while overcoming impediments? This workshop will teach you to adjust your management style to successfully improve communication, foster connections, increase productivity, and develop remote and virtual teams. Focused on practical skills, this workshop includes activities to apply these techniques and drive results. Defining the Characteristics of the Remote and Hybrid Workforce Understanding the remote vs. hybrid workplace Managing relationships, communication, and tasks Meeting your needs and your team?s needs Management Requirements for Remote Leadership Moving from reactive to proactive Understanding team member?s unique situations Keeping everyone informed Innovating with virtual teams Managing work outputs Overseeing separated team members Defining and building relationships with stakeholders Building and Strengthening Team Dynamics Creating team identity Forming remote and virtual teams Managing the storming process Getting to norming and performing Creating and governing with ground rules Tracking team performance Setting expectations and providing feedback Making Technology Work for You Communicating with and coordinating your team Avoiding the technology trap Developing effective communication across various mediums Choosing the right technology platform The Impact of Culture and Separation Recognizing cultural characteristics and differences Building cultural knowledge Managing across time zones Respecting non-working time