12906 Business courses

This programme provides an intensive, one-day overview of the key concepts and techniques of project management. The project management methods presented can be applied to a wide range of projects and the course emphasises both the task and the team-related aspects of project management. The aims of the programme are to: Present the key concepts of project management Provide a structured approach for managing projects Demonstrate tools and techniques for planning and controlling project work Enable participants to apply the techniques to their own projects At the end of the programme, participants will: Recognise the benefits of a structured approach to project work Be able to apply a range of practical tools and techniques to improve their personal effectiveness in project work Have a means of determining the status of current projects and know what actions are needed to ensure success 1 Introduction Why this programme has been developed Review of participants' needs and objectives 2 Key concepts The characteristics of projects and project work The four key phases of a project Essential lessons from past projects Key success factors Achieving success through the 'Team-Action Model' Challenges of the multi-project situation 3 Setting project goals Understanding 'customer' requirements Managing project stakeholders and gaining commitment Using questioning skills to define goals and success criteria Defining and documenting the scope of the project 4 Project planning Defining what has to be done Creating a work breakdown Agreeing roles and responsibilities for the work Developing a programme using networks and bar charts Estimating timescales, costs and resource requirements Planning exercise: participants develop a project plan Identifying and managing project risks Using project planning software Managing and updating the plan 5 Project implementation and control Creating a pro-active monitoring and control process Techniques for monitoring progress Using latest estimates Managing project meetings Resolving problems effectively Managing multiple projects Personal time management 6 Course review and action planning Identify actions Sponsor-led review and discussion of proposals Conclusion

The aim of this programme is to provide current / prospective senior project managers with an in-depth review of the role and importance of project management in the organisation. It focuses on the strategic role of the project manager and aims to draw out the full scope of the role and how it impacts on project performance. The five key objectives of this programme are to enable the participants to: Identify the characteristics and attributes needed by project managers in ensuring the organisation is recognised as an industry leader in delivering successful projects Understand the full scope and impact of the project manager / leader's role in managing projects or programmes to maximise benefit to the business Define the hallmarks and skills required to manage significant business projects or project portfolios Develop an understanding of the skills required and their impact on the project through case study work and syndicate exercises Benefit from an effective forum for exchanging experience and fostering a sense of team spirit and mutual support between senior project managers DAY ONE 1 Introduction (Course sponsor) A vision of future opportunities and challenges The impact of project managers / leaders on future success 2 The determinants of success The contractor's perspective The client's perspective Success and failure: factors that determine the project outcome The impact of the project manager 3 Case study: Project Giotto How successful was this project? What were the primary factors that influenced the outcome? How relevant are these factors to current projects? Feedback and review 4 Project team exercise A practical exercise demonstrating the role of the project manager in managing the interfaces between the client, the project team and suppliers Review - what skills are required to be a 'world class' project manager? 5 The role of the Project Manager The role and skills of the 'world class' project manager The three key dimensions of effective project leadershipManaging influential stakeholdersManaging project performanceManaging the project team Project leadership skills appraisal (individual review) DAY TWO 6 Managing influential stakeholders Project management and the art of leadership Who are the influential stakeholders and how do they affect the project? What we need to do / not do, to build successful working relationships 7 Case study: Understanding the customer What are the likely problems the project manager will encounter? What should the project manager do to ensure an effective partnership? 8 Managing project performance Issues affecting commercial performance Joining up the project life-cycle: getting performance from inception to closure The roles of project manager, line manager and project sponsor 9 Project team exercise: Making the promise / delivering the promise An exercise demonstrating the commercial and team leadership skills needed by the project manager Review - what must the project manager do to optimise project performance? 10 Managing multi-functional project teams The challenges of building effective, multi-functional project teams Co-ordinating work across functional and organisational boundaries Maintaining strategic focus and balancing priorities 11 Making it happen Individual action planning Syndicate discussion 12 Course review and transfer planning (Course sponsor present) What will we do differently? How will we make it happen? Conclusion

Wouldn't sales be a 'walk in the park' without challenging customers? Why is it that some customers are so difficult to please, so quick to call 'foul' at the slightest blip and so mean with their gratitude after we've bent over backwards to accommodate them? Whether we are looking at prospective or existing customers, there is a toolkit for dealing with the most challenging of them. This course will help participants: Use broad open questions to give the customer a platform for their opinions or issues Improve listening skills to really understand what's behind the customer's challenging style Probe specific phrases to show listening and earn deeper disclosure Use silence to let challenging customers 'blow off steam' Understand the negative impact of certain phrases on a challenging customer Summarise effectively and reassure the customer of our understanding of their needs Recognise the 'behaviour cycle' and avoid emotional escalation Understand 'transactional analysis' and how to bring people from 'child' to 'adult' state Create loyalty in customers who are slow to give trust 1 What makes a customer 'challenging'? Why customers challenge us - understanding their drivers 'Wearing their shoes' - seeing things from their perspective Understanding our own personality style How to flex with a style that is different from our own Ways to quickly recognise a customer's style The benefits of flexing with a challenging customer's style 2 Practical exercise - forum theatre Participants take it in turns to deal with the trainer (who plays the role of the challenging customer) Observers stop the action when they hear or see something they deem wrong The participant in the seat gets a chance to use a suggested alternative line The participant who makes the suggestion has the chance to occupy the seat and deliver it themselves Frequent feedback from the trainer as to how the participant's words are making him feel Opportunities to rewind the action if an ill-advised line is suggested and delivered Flipchart for capturing what worked, what didn't work and why Mehrabian principle - the importance of body language and tone over words used 3 Questioning and listening skills How to use open questions to get the customer talking What questions to avoid and why The use of pauses and silence to reduce tension and build trust What listening is and what it isn't Question funnelling - how to earn deeper disclosure through probing The power of summary 4 Transactional analysis explained What is transactional analysis (TA)? Exploring the TA states and why people behave in that way under pressure How to bring challenging customers to 'adult' state to reduce tension How 'parent' or 'child' behaviours can be inadvertently triggered Understanding the 'behavioural cycle' and how to break it Mini-role play 'vignettes' to demonstrate real time impact of ill-chosen words 5 How to build trust with challenging customers Techniques for placating current challenging customers Methods that the participants have already used effectively - understanding why those methods worked and how other participants can model them Participants' experiences of trust having been lost - understanding why those experiences had that negative outcome How to 'go the extra mile' with challenging customers 6 Bringing a 'real' challenging customer to life Participants give the trainer a brief profile of a specific challenging customer of theirs 5-10 minute roleplay in which the trainer brings that individual to life Observing participants - without interrupting - make notes on what is and isn't working Trainer stops the action half-way through to give feedback on how he is feeling Participant goes back into the roleplay having recalibrated their approach based on feedback Observers give feedback on what did and didn't work Trainer comes out of character to explain the impact of the participant's words and behaviours 7 Wrap-up Key learnings from each participant Individual action planning - steps that can and will be implemented in the workplace

The aim of this course is to provide an overview of the key principles and techniques for leading and managing project work. It will focus on the core principles and generic methods of project management, showing how these can be applied to typical projects. The scope of the programme includes: The course also emphasises the importance of the leadership and team-working skills needed by project managers and team members in carrying out their roles. The principal training objectives for this programme are to: Explain and demonstrate the key principles of successful project management Demonstrate a range of useful project management tools and techniques Define the role of, and help participants understand the skills required by, the project leader Illustrate the use of project skills through examples and case studies Identify ways to improve project management, both individually and corporately DAY ONE 1 Introduction (Course sponsor) Why this programme has been developed Review of participants' needs and objectives 2 Key concepts and requirements for success Projects and project management Lessons from past projects; the essential requirements for success Differences between projects; characteristic project life cycles The challenges of project management; the role of the project manager Project exerciseA team exercise to demonstrate the challenges of project management 3 Defining project objectives and scope Identifying the stakeholders; key roles and responsibilities Getting organised; managing the definition process Working with the 'customer' to define the project scope 4 Project case study: part 1 Defining the project objectives: syndicate teams define the objectives and scope for a typical project 5 Project planning The nature of planning; recognising planning assumptions Planning the plan; the importance of team involvement Developing the work breakdown structure Estimating task resources, timescales and costs Developing the project schedule Analysing the plan and identifying the critical path 6 Project case study: part 2 Creating the project plan Syndicate teams begin development of their project plans (for completion after session 7) Team presentations and group discussion (after session 7) DAY TWO 7 Managing project risks Understanding and defining project risks Classifying risks and adopting an appropriate risk strategy Identifying, evaluating and managing project risks Agreeing ownership of project risks; the risk register Integrating planning and risk management 8 Project control Pro-active and re-active control; striking the right balance Pre-requisites for effective, pro-active project control Avoiding unnecessary 'scope creep' and controlling change Selecting the data needed to provide early warning of problems Monitoring project performance: 'S' curves, slip charts, earned value Getting good data and assessing project status Defining the roles and responsibilities for control Setting up a routine process for keeping up to date Managing and controlling multiple projects 9 Project case study: part 3 Controlling the project Teams control their project as new developments take place 10 Course review and transfer planning (Course sponsor present) Identify actions to be implemented individually Identify corporate opportunities for improving project management Sponsor-led review and discussion of proposals Conclusion

Better Business Cases™ Practitioner: Virtual In-House Training Better Business Cases™ is based on the Five Case Model - which is the UK government's best practice approach to structuring spending proposals and making effective business decisions. Using this best-practice approach will allow organizations to reduce unnecessary spending and improve the decision-making process which gives you a greater chance of securing necessary funding and support for initiatives. The goal of the practitioner course is to develop a candidate's ability to deliver a comprehensive business case, through encouraging expanded knowledge to guide the practical application of theoretical foundations. Upon the completion of this Practitioner course, a candidate will be able to start applying the model to a real business case development project. What You Will Learn At the end of this program, you will be able to: Develop the lifecycle of a business case and to establish the relationships between the five cases Apply the steps in the business case development framework, in order to support the production of a business case, using the Five Case Model, for a given scenario Overview of Better Business Cases Alignment with the strategic planning process Importance of the Business Case using the Five Case Model Overview of the Five Case Model Purpose of the key stages in the development of a spending proposal Purpose of a Business Justification Case Business Case Development Process Purpose of project / programme assurance and assurance reviews Responsibility for producing the Business Case Determining the Strategic Context and Undertaking the Strategic Assessment Scoping the Scheme and Preparing the Strategic Outline Case Planning the Scheme and Preparing the Outline Business Case Procuring the Solution and Preparing the Full Business Case Implementation and monitoring Evaluation and feedback Making the Case for Change Agree on the strategic context Determine spending objectives, existing arrangements, and business needs Determine potential business scope and key service requirements Determine benefits, risks, constraint, and dependencies Exploring the Preferred Way Forward Agree on critical success factors Determine long list options and SWOT analysis Recommend a preferred way forward Determining Potential Value for Money Revisit the short list Prepare the economic appraisal for short-listed options Undertake benefits appraisal Undertake risk appraisal Select preferred option and undertake sensitivity analysis Preparing for the Potential Deal Determine the procurement strategy Determine service streams and required outputs Outline potential risk apportionment Outline potential payment mechanisms Ascertain contractual issues and accountancy treatment Ascertaining Affordability and Funding Requirement Prepare the financial model Prepare the financial appraisals Planning for Successful Delivery Plan programme / project management Plan change and contract management Plan benefits realization Plan risk management Plan programme / project assurance and post project evaluation Procuring the Value for Money Solution Revisit the case for change Revisit the OBC options Detail procurement process and evaluation of best and final offers (BAFOs) Contracting for the Deal Set out the negotiated deal and contractual arrangements Set out the financial implications of the deal Ensuring Successful Delivery Finalize project management arrangements and plans Finalize change management arrangements and plans Finalize benefits realization arrangements and plans Finalize risk management arrangements and plans Finalize contract management arrangements and plans Finalize post-project evaluation arrangements and plans

Duration 5 Days 30 CPD hours This course is intended for Built for IT Professionals working with Citrix ADC, with little to no previous ADC experience. Potential students include administrators, engineers, and architects interested in learning how to implement and manage Citrix ADC features using leading practices. Overview Understand the functionalities and capabilities of Citrix ADC How to obtain, install, and manage Citrix ADC licenses Comprehend basic ADC network architecture Understand how SSL is used to secure Citrix ADC Optimize the ADC system for traffic handling and management Build your Citrix ADC knowledge and skills by enrolling in this five-day course. It covers Citrix ADC essentials-- platforms, architecture, licensing and functionality and also focuses on traffic management, including content switching, traffic optimization and global server load balancing (GSLB). You will learn about key ADC capabilities such as high availability, security and performance, and explore SSL offload, load balancing and monitoring. The traffic management curriculum will cover the AppExpert policy engine, the Rewrite and Responder features, and Content Switching. Module 1: Getting Started Introduction to Citrix ADC Feature and Platform Overview Deployment Options Architectural Overview Setup and Management Module 2: Basic Networking Networking Topology Citrix ADC Components Routing Access Control Lists Module 3: ADC Platforms Citrix ADC MPX Citrix ADC VPX Citrix ADC CPX Citrix ADC SDX Citrix ADC BLX Module 4: High Availability Citrix ADC High Availability High Availability Configuration Managing High Availability In Service Software Upgrade Troubleshooting High Availability Module 5: Load balancing Load Balancing Overview Load Balancing Methods and Monitors Load Balancing Traffic Types Load Balancing Protection Priority Load Balancing Load Balancing Troubleshooting Module 6: SSL Offloading SSL Overview SSL Configuration SSL Offload Troubleshooting SSL Offload SSL Vulnerabilities and Protections Module 7: Security Authentication, Authorization, and Auditing Configuring External Authentication Admin Partitions Module 8: Security Citrix ADC Logging Monitoring with SNMP Reporting and Diagnostics AppFlow Functions Citrix Application Delivery Management Troubleshooting Module 9: Advanced Policies Default Policy Overview Default Expression Syntax Policy Bindings AppExpert Additional Features Module 10: Rewrite Responder URL Transformation Rewrite Policies Responder Policies DNS Rewrite and Responder URL Transformation Module 11: Content Switching Content Switching Overview Content Switching Configuration Module 12: Optimization Citrix ADC Optimization Overview HTTP Compression Integrated Caching Front-End Optimization Module 13: Global Server Load Balancing GSLB Overview GSLB Architecture Content-Switching GSLB GSLB MEP and Monitoring Customizing GSLB

Duration 5 Days 30 CPD hours This course is intended for Ideal candidates include network professionals who are looking to build their foundational knowledge of the ClearPass product portfolio. Overview After you successfully complete this course, expect to be able to: Implement a ClearPass network access solution Design and apply effective services and enforcement in ClearPass Troubleshoot a ClearPass solution This course provides participants the foundational skills in Network Access Con-trol using the Aruba ClearPass product portfolio. This 5-day course includes both instructional modules and labs to teach participants about the major fea-tures in the ClearPass portfolio. Participants will learn how to setup ClearPass as an AAA server, and configure the Policy Manager, Guest, OnGuard and Onboard feature sets. In addition, this course covers integration with external Active Directory servers, Monitoring and Reporting, as well as deployment best practices. The student will gain insight into configuring authentication with ClearPass on both wired and wireless networks. Introduction to ClearPass BYOD High Level Overview Posture and Profiling Guest and Onboard AAA Policy Service Rules Authentication Authorization and Roles Enforcement Policy and Profiles External Devices Network Access Devices Messaging Services External Context Servers Endpoint Profiling Introduction to profiling Profiling collectors External collectors and profilers Roles and Enforcement Services Enforcement ClearPass roles Configuring Services Service selection rules Creating services Configuring Web Services Content Manager Skins Web page editor Guest Authentication Captive portal process Web logins Guest accounts Guest access with MAC authentication Guest Access Self-Registration Self-registration experience Configuring self-registration Self-registration process Wired Authentication Wired access Wired enforcement Profiling on wired ports Downloadable User Roles Requirements for DUR DUR enforcement profiles Dynamic Segmentation What is Dynamic Segmentation? How it works Configuring Dynamic Segmentation OnGuard Configuration Postures Posture policies OnGuard Agent Monitoring OnGuard OnGuard in Enforcement OnGuard workflow OnGuard enforcement Onboard Provisioning Configuring certificate authorities Portal setup Configuring services Onboard Administration Managing certificates Managing users and devices Certificate revocation and OCSP Administrative Operations Licenses Certificates Updates and upgrades Gathering logs ClearPass Cluster Cluster structure Policy Manager zones High availability Administrative Access Admin access to NADs Admin access to Policy Manager Guest operator logins Insight Reports Alerts Reports Administration Additional course details: Nexus Humans Aruba ClearPass Configuration training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Aruba ClearPass Configuration course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for This course is designed for students with previous Citrix ADC experience, and best suited for individuals who will be deploying Citrix Application Delivery Management to administer a Citrix Networking environment or optimize Citrix ADC-managed application delivery traffic. Overview Manage multiple Citrix ADC platforms centrallyOrchestrate configuration changesReport on transactions passing through the Citrix ADC environmentVisualize infrastructure and plan expansion Master the deployment and usage of Citrix Application Delivery Management with this two-day management and optimization course. Students will gain the skills needed to automate and manage network services for scale out of application architectures, and to optimize Citrix ADC-managed application delivery traffic. The curriculum focuses on centrally managing multiple Citrix ADC platforms, orchestrating configuration changes, reporting on transactions, visualizing infrastructure and planning infrastructure expansion. Students will also learn how to implement Citrix ADC features, including caching, frontend optimization, Citrix ADC web logging and TCP/HTTP optimization, to optimize traffic managed by your Citrix networking environment. Citrix Application Delivery Management Introduction An introduction to Application Delivery Management Application Delivery Management Deployment and Configuration Deploying Application Delivery Management in High Availability Application Delivery Management Instance Management Managing and Monitoring Application Delivery Management An introduction to Application Delivery Management Application Delivery Management Deployment and Configuration Deploying Application Delivery Management in High Availability Application Delivery Management Instance Management Managing Citrix ADC Configuration Application Management StyleBooks Configuration Management Citrix ADC Web Logging Understanding Web Traffic Installing and configuring Citrix ADC Web Logging Troubleshooting Citrix ADC Web Logging Citrix ADC Integrated Caching Introduction to Integrated Caching Static and Dynamic Content Request and Response Process Flow Understanding Cache Policies Identifying Content Group Settings Front-End Optimization Improving Content Delivery Front-End Optimization Use Cases Understanding Minification CSS Optimizations Tuning and Optimizations Connections on the Citrix ADC Connection Profiles Queuing on the Citrix ADC Connection Tuning Practices

Duration 3 Days 18 CPD hours This course is intended for Built for experienced IT Professionals who want to be familiar with Citrix ADC. Potential students include administrators, engineers, and architects interested in learning how to deploy or manage Citrix ADC. Overview Understand the functionality and capabilities of the Citrix ADC Complete the initial setup and configuration of the Citrix ADC appliance Understand Citrix ADC Load Balancing and High Availability configuration options and management Employ recommended tools and techniques to troubleshoot common ADC network and connectivity issues Learn the skills required to implement Citrix ADC Essential components includingsecure Load Balancing, High Availability, and Citrix ADC Management. At the endof the course, students will be able to configure their Citrix ADC environments toaddress traffic delivery and management requirements including Load Balancing,Availability, and ADC Operation Management. Getting Started Introduction to Citrix ADC Feature and Platform Overview Deployment Options Architectural Overview Setup and Management Basic Networking Networking Topology Citrix ADC Components Routing Access Control Lists ADC Platforms Citrix ADC MPX Citrix ADC VPX Citrix ADC CPX Citrix ADC SDX Citrix ADC BLX High Availability Citrix ADC High Availability High Availability Configuration Managing High Availability In Service Software Upgrade Troubleshooting High Availability Load balancing Load Balancing Overview Load Balancing Methods and Monitors Load Balancing Traffic Types Load Balancing Protection Priority Load Balancing Load Balancing Troubleshooting SSL Offloading SSL Overview SSL Configuration SSL Offload Troubleshooting SSL Offload SSL Vulnerabilities and Protections Security Authentication, Authorization, and Auditing Configuring External Authentication Admin Partitions Security Citrix ADC Logging Monitoring with SNMP Reporting and Diagnostics AppFlow Functions Citrix Application Delivery Management Troubleshooting

Duration 2 Days 12 CPD hours This course is intended for Built for IT Professionals working with Citrix ADC, with little or no previous ADC experience. Potential students include administrators, engineers, and architects interested in learning how to deploy or manage Citrix ADC traffic management. Overview Optimize the Citrix ADC system for traffic handling and management Customize the ADC system for traffic flow and content-specific requirements Employ recommended tools and techniques to troubleshoot common Citrix ADC network and connectivity issues Configure advanced load balancing and GSLB on the Citrix ADC system Learn the skills required to configure and manage Citrix ADC Traffic Management features, including Content Switching, Traffic Optimization, and Global Server Load Balancing. At the end of the course, students will be able to configure their ADC environments to address efficient traffic switching and resilience requirements including Content Switching, Traffic Optimization, and Disaster Recovery. Advanced Policies Default Policy Overview Default Expression Syntax Policy Bindings App Expert Additional Features Rewrite Responder URL Transformation Rewrite Policies Responder Policies DNS Rewrite and Responder URL Transformation Content Switching Content Switching Overview Content Switching Configuration Optimization Citrix ADC Optimization Overview HTTP Compression Integrated Caching Front-End Optimization Global Server Load Balancing GSLB Overview GSLB Architecture Content-Switching GSLB GSLB MEP and Monitoring Customizing GSLB Additional course details: Nexus Humans CNS-224: Implement Citrix ADC 13.x with Traffic Management training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CNS-224: Implement Citrix ADC 13.x with Traffic Management course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.