10080 Business courses in Cardiff delivered Online

Good customer service isn’t about smiling through gritted teeth or memorising lines like a stage actor in a headset. It’s about knowing how to communicate clearly, listen properly, and defuse tense moments without sounding like you've been programmed by a call centre from 1998. This Customer Service Techniques Course is designed to equip learners with effective methods for handling questions, complaints, and everything in between — all while keeping their cool and their tone on the right side of friendly. Whether you’re responding to emails, picking up phones, or managing messages from someone who’s just found a scratch on their new sofa, this course offers structured, sensible guidance rooted in everyday scenarios. You’ll explore useful strategies for managing difficult conversations, improving response time, and creating customer interactions that actually feel... human. The focus is on clarity, consistency and tone — with no role-playing, motivational quotes or overly cheerful mascots in sight. It’s solid, well-structured customer service training for people who like straight answers and smooth conversations. Learning Outcomes: Understand the importance of customer service in business operations. Analyze customer needs and expectations to provide personalized customer service. Implement strategies for exceeding customer expectations and building lasting customer relationships. Develop effective communication skills for handling customer inquiries and complaints. Utilize innovative customer service strategies to create memorable customer experiences. "Customer Service Techniques" is a comprehensive course bundle designed to equip learners with the knowledge and skills necessary to deliver exceptional customer service. This course covers a range of topics, including the basics of customer service, customer follow-up, and innovative customer service strategies. With a focus on personalized service and effective communication, learners will develop the ability to build lasting relationships with their customers and exceed their expectations. This course bundle is ideal for customer service professionals, business owners, and entrepreneurs seeking to enhance their customer service skills. With a hands-on approach and real-world scenarios, learners will come away from this course with a valuable skill set that can be applied in a range of professional settings. ⊱⊱ Customer Service Techniques Course Curriculum Section 01: Introduction Section 02: History of Evolution Section 03: Customer Service Section 04: Customer Follow Up Section 05: Exceeding customer service Section 06: How to help? Section 07: Innovative customer service How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals seeking to enhance their skills and advance their careers. Business owners and entrepreneurs looking to create memorable customer experiences. Sales professionals seeking to enhance their customer service skills. Front-line employees looking to improve their customer service skills. Anyone interested in learning about the importance of customer service in business operations. Career path Customer Service Representative: £17,000 - £30,000 Sales Representative: £18,000 - £45,000 Customer Success Manager: £30,000 - £65,000 Marketing Manager: £25,000 - £70,000 Business Development Manager: £30,000 - £75,000 Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Managing leisure services isn’t just about timetables and pool schedules — it’s about understanding people, resources, and the not-so-glamorous details that keep everything running smoothly behind the scenes. The Level 4 Leisure Management – QLS Endorsed Course is designed to introduce learners to the key principles of managing leisure operations effectively, from customer engagement and staff coordination to financial oversight and risk management — all without requiring a whistle or clipboard. Ideal for those aiming to build a solid foundation in leisure management, this course balances theory with structured guidance rooted in industry expectations. You’ll explore how to create efficient operational plans, manage service quality, and ensure the environment remains both safe and enjoyable for the public. Whether your interest lies in gyms, community centres, resorts or sports facilities, this course helps you understand the finer details of keeping leisure services both enjoyable and efficient. It’s management with purpose — less noise, more know-how. Why People Enrol in this Course From One Education: Eligibility for an endorsed certificate upon successful completion of this course Learning materials of this course contains engaging voiceover and visual elements for your comfort Get 24/7 access to all course content for a full year Complete this course at your own pace Each of our students gets full tutor support on weekdays (Monday to Friday) Efficient assessments and instant results upon completion of this course This masterclass online training course is designed by industry experts and will give you an in-depth understanding of this topic. The Leisure Management course features easy-to-digest modules that break down each topic and ensure all our students receive an unrivalled and thorough learning experience. If you want to work in this rapidly growing sector and stand out from the competition, then our Leisure Management course is the perfect place to kickstart your dream career. On the course, we guarantee that you will gain relevant skills and acquire tremendous knowledge on the subject. The certificate you'll achieve after completing the course will help you land the job you want in a related field. Enjoy a pleasant and professional 100% online learning experience and enrol in our course today and take control of your career! How is the Course assessed? To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. For each test, the pass mark will be set to 60%. CPD 120 CPD hours / points Accredited by The CPD Certification Service Who is this course for? This course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Requirements There are no specific prerequisites to enrol in this course. Anyone and everyone can take this course. The course is fully accessible from any internet-enabled smart device. So, you can study from the comfort of your home! All you need is a passion for learning, literacy, and being over the age of 16. Career path This course will help you procure a job in the relevant field and will allow you to advance your career. Many job roles will be available for you to explore after completing this course. This also increases your competency to be eligible for promotions at work. Enrol now and take your career to the next step with One Education. Certificates Certificate of completion Digital certificate - £9 Certificate of completion Hard copy certificate - £89 QLS Endorsed Certificate Hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying - Within the UK: £89 International: £89+ £10 (postal charge) = £99 CPD Certification Service Accredited Certification Hardcopy Certificate (within the UK): £15 Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

Feeling stuck in the same old routines? This course, Learn to Make a Fresh Start in Your Life, is designed for anyone who wants to reset their mindset and break free from unhelpful patterns. Life doesn’t come with a manual, but that doesn’t mean you have to keep turning the same page. Whether you’re looking to shift your habits, change your perspective, or simply breathe a little easier, this journey is about pressing the internal reset button—with purpose and direction. You’ll explore ideas that encourage reflection, build inner clarity, and help you let go of what’s holding you back. No fluff. No overpromising. Just a thoughtful and structured approach to personal renewal, written to support growth with a touch of realism. You won’t need to pack a bag or turn your life upside down—this course fits right where you are. If you've been waiting for the ‘right time’, here’s your gentle nudge that now is as good a time as any. Learning Outcomes Develop an understanding of the benefits of a fresh start. Learn techniques for making a successful transition to a new life. Identify limiting beliefs and overcome fear to embrace change. Gain practical skills for starting over in your personal and professional life. Learn how to build strong relationships by giving them a fresh start. Develop a plan for creating a brighter future for yourself and your family. Course Curriculum: Lesson 01: 3 Pro-Tips Everyone Should Know About Fresh Starts Lesson 02: 3 Tips to Help You Transition Out of Your Old Life into a Fresh Start Lesson 03: 5 Reasons You Need a Fresh Start Lesson 04: 5 Super Steps to a Fresh Start Lesson 05: 5 Techniques for Giving Your Relationship a Fresh Start Lesson 06: 5 Things to Ask When Looking for a Fresh Start Lesson 07: 5 Tips for Making a Fresh Start in Your Personal Life Lesson 08: 6 Things You Need to Make a Fresh Start in Your Career Lesson 09: 6 Ways Fear Keeps Us from a Fresh Start Lesson 10: How to Give Your Family a Fresh Start How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The course is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Completing the course can open doors to many career paths. Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Understanding risk isn’t just about preventing harm—it’s about creating safer, more supportive environments where adults in care can live with dignity. This course is tailored for those working or aspiring to work in adult care settings, where risk must be recognised, assessed, and managed responsibly. You'll explore the balance between promoting independence and ensuring protection, all while navigating the key responsibilities tied to safeguarding and duty of care. Delivered fully online, the course offers a thoughtful approach to identifying, reporting, and minimising risk in adult care. With up-to-date insights into legal frameworks, risk assessments, and care planning, learners gain the confidence to approach decision-making with clarity. Whether you’re updating your knowledge or stepping into the field, this learning experience will help you think critically and act responsibly in any adult care scenario. Meet the Accreditation This premium online course titled Risk Management in Adult Care ensures your professional development with CPD accreditation. You'll have the privilege of learning in your own time, at your own pace and earning an accredited certification. Key Benefits Eligibility for a CPD Quality Standards (CPD QS)-accredited certificate on successful completion of Risk Management in Adult Care Course Learning materials of the course contain engaging voiceover and visual elements for your comfort Freedom to study at your own pace 24/7 access to the Risk Management in Adult Care course materials for 12 months Full Tutor support on weekdays (Monday - Friday) On the Risk Management in Adult Care course, we guarantee that you will gain relevant skills and tremendous knowledge on the subject. The certificate you'll achieve after completing the Risk Management in Adult Care course will help you land the job you want in a related field. Enjoy a pleasant and professional 100% online learning experience, enrol in our Risk Management in Adult Care course today, and take control of your career! Course Curriculum: Module 01: Positive Risk Taking Module 02: Risk-Averse Culture Module 03: Balancing Risks and Rights Module 04: Tools for Risk Management Module 05: Policies, Procedures and Benefits Module 06: Assess and Manage Module 07: Guidance and Balanced Approach How is the Risk Management in Adult Care assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Risk Management in Adult Care training is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the Risk Management in Adult Care course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Risk Management in Adult Care training.

In today’s competitive digital marketplace, knowing how to attract quality leads is the difference between growth and guesswork. The Lead Generation and Attraction Marketing Training Course is your route to understanding how modern marketing funnels work and how to bring interested buyers directly to your doorstep—without chasing them. Whether you run a business, manage a brand, or simply want to boost engagement, this course gives you the roadmap to build interest with strategy, not luck. From creating irresistible messaging that hooks attention to understanding the psychology behind online engagement, this course draws a clear line between shouting into the void and having people lean in to hear more. You’ll learn how to build trust, generate buzz, and keep your audience coming back—all while making algorithms work in your favour. If you’re tired of marketing that feels like guesswork and want to turn clicks into conversations, this training brings clarity, direction, and results. Meet the Accreditation CPD Quality Standards (CPD QS) accreditation assure the Lead Generation and Attraction Marketing Training course training and learning activities are relevant, reliable, and upto date. Expert Support Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course. Key Benefits Learning materials of the Design course contain engaging voiceover and visual elements for your comfort. Get 24/7 access to all content for a full year. Each of our students gets full tutor support on weekdays (Monday to Friday) Course Curriculum: Here is a curriculum breakdown of the Lead Generation and Attraction Marketing Training course: Module 01: Introduction Module 02: Lead Generation with Attraction Marketing for Business Module 03: Strategies for Lead Generation Module 04: Using Customer Relation Management (CRM) for Relationship Building Module 05: Using Pay per Click (PPC) for Lead Generation Module 06: What is Attraction Marketing Module 07: How to Get More Leads on Social Media Module 08: Incorporating the Laws of Attraction in Your Daily Life Module 09: Conclusion Course Assessment To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%. When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Lead Generation and Attraction Marketing Training course is designed to enhance your expertise and boost your CV. Learn key skills and gain a certificate of achievement to prove your newly-acquired knowledge. Requirements This Lead Generation and Attraction Marketing Training course is open to all, with no formal entry requirements. Career path Upon successful completion of the Lead Generation and Attraction Marketing Training Course, learners will be equipped with many indispensable skills and have the opportunity to grab.

This Employee Training Responsibilities course delves into the theoretical frameworks that guide effective coaching, communication, and conflict resolution, providing a robust understanding of how to manage and develop a diverse workforce.

The Flo Sessions - Stop the faff and do the work

Our Security Management Diploma course will provide learners with a broad understanding of security theory and best practices in the workplace. After successful course completion, students will be able to utilise their theoretical knowledge and practical skills to identify issues, understand risks and how to neutralise them. This award-winning Security Management Diploma is our most popular online course for anyone looking to start a career or challenge themselves to learn something new in security management. The Diploma is structured into 8 exciting units, complete with expertly designed online study materials and video lessons so you can learn everything you need to know to succeed. Why choose this course Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Assignment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for a Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who is this course for? Security Management Diploma is suitable for anyone who wants to gain extensive knowledge, potential experience and expert skills in the related field. This is a great opportunity for all students from any academic backgrounds to learn more on this subject.

Giving a presentation can strike fear into even the most confident employee. Being a great presenter is an enviable skill and will help you stand out for success at work. This Presentation Skills Course gives you everything you need to produce first-class presentations every time!  You might dread public speaking, but it's important to know that no one is born great at public speaking and presentations. Like anything else, it takes practise, and the Presentation Skills Course is packed full with the skills and presentation techniques you need to ensure success. What Can I Expect From the Presentation Skills Course? Why preparation is so important and how to ensure you're ready for any presentation situation. How getting to know your audience can improve your presentations. How to set your objectives for each presentation and ensure you achieve them. Why making a presentation plan is vital and how to create one. You can use communication techniques to ensure you connect with your audience. Techniques to calm your nerves before a presentation if you're feeling nervous. Practice techniques to ensure you're ready to present in public. The things you need to consider on presentation day to ensure everything runs smoothly. Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is This Course For? This course is ideal for professionals, entrepreneurs, students, and anyone who needs to present ideas clearly and persuasively. Whether you're a business executive, salesperson, team leader, academic, or job seeker, mastering presentation skills will boost your confidence and career growth. No prior experience is required—just a willingness to learn and practice. Career Path Business Presenter / Corporate Trainer – £30,000 - £60,000 Sales & Marketing Professional – £25,000 - £70,000+ Manager / Team Leader – £35,000 - £80,000 Public Speaker / Consultant – £40,000 - £100,000+ Entrepreneur / Startup Founder – Varies (skill-dependent)

The Applied Behavioural Analysis (ABA) Course is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a acknowledged certificate. This Applied Behavioural Analysis (ABA) Course consists of several modules that take around 2 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate.