693 Cat courses in Cardiff delivered Live Online

Duration 5 Days 30 CPD hours This course is intended for Anyone responsible for maintaining, installing or migrating DB2 10 for z/OS to DB2 11 for z/OS, or installing DB2 11 for z/OS. Overview After completing this course, you should be able to:Prepare z/OS TSO environment to run the Install CLISTProvide appropriate parameters for the Install CLISTExecute the Install CLISTDefine DB2 10 for z/OS Define VSAM catalog and aliasDefine system data sets and databasesInitialize system data sets and databasesDefine DB2 10 for z/OS initialization parametersDefine user authorization exitsRecord DB2 11 for z/OS data to SMFEstablish subsystem securityVerify the DB2 10 for z/OS installationUpdate subsystem parametersCreate a new subsystem parameter moduleMigrate DB2 10 for z/OS to DB2 11 for z/OS Conversion ModeEnable DB2 11 for z/OS New Function ModeVerify migrationConvert the BSDS and Catalog/Directory to 10-byte RBA and LRSN usage This course is for installers of DB2 10 z/OS and/or migration to DB2 11 for z/OS using the Install CLIST. The participants are involved in lectures that explain DB2 11 components and pointers, and the processes used to install or migrate from DB2 10. Course Outline Installation preparation for DB2 10 for z/OS Installation CLIST Installing the DB2 10 subsystem Verification of DB2 10 with the sample applications Performing parameter update Migrating to DB2 11 conversion mode DB2 10 enabling-new-function and new-function modes Verification of DB2 11 with the sample applications 10-byte RBA and LRSN (new) Additional course details: Nexus Humans CV862 IBM DB2 11 for zOS Implementation Workshop training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CV862 IBM DB2 11 for zOS Implementation Workshop course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for people in a variety of roles and fields who have a basic understanding of Microsoft Office and want to incorporate digital note-taking and note collaboration by using Microsoft OneNote. In addition to creating and modifying OneNote notebooks, this course will introduce you to inserting images and embedding files into notebooks, categorizing content, sharing content with OneDrive, and exporting content to other file formats. Overview In this course, you will develop digital note-taking skills by creating, modifying, and managing OneNote notebooks that work with other Microsoft Office programs. You will: Navigate and customize the OneNote interface and environment. Add and format text, images, audio, links, and drawing objects to a notebook. Embed Excel spreadsheets and attach other files to a notebook. Categorize, organize, and search notebook content. Check spelling in, print, and password-protect notebooks. Use Outlook and OneDrive to send and share notebook content. Export notebook content and manage notebook history and backups. In our fast-paced digital world, the need to capture ideas, meeting notes, and to-do items is ever present. Microsoft© Office OneNote© for the Desktop provides a way for you to efficiently create and collect your notes in an electronic notebook. This course will introduce you to using OneNote notebooks to store a wide variety of content in an organized structure, access the content from anywhere, and also share it with others. Additionally, learning how OneNote and the other applications in the suite are integrated increases your productivity with Microsoft Office. This courseware is applicable to all users of the current OneNote desktop software. The classroom environment setup is based on the Office 2016 desktop application. Getting Started with OneNote Topic A: Navigate the OneNote 2016 Environment Topic B: Use Templates Topic C: Customize the OneNote User Interface Adding and Formatting Notebook Content Topic A: Apply Formatting to Notebook Content Topic B: Insert Images and Audio into a Notebook Topic C: Add Quick Notes and Links Topic D: Use Drawing Tools Embedding and Attaching Files Topic A: Embed Excel Spreadsheets Topic B: Attach Other File Types Organizing and Searching Notebooks Topic A: Use Tags Topic B: Organize and Search Notebooks Finalizing a Notebook Topic A: Proof and Print a Notebook Topic B: Configure Password Protection and Notebook Properties Managing Notebook Files Topic A: Export Content from OneNote Notebooks Topic B: Back Up and Restore Notebook Content Sending and Sharing OneNote Content Topic A: Send OneNote Content in Other Formats Topic B: Share OneNote Content by Using OneDrive

Duration 2 Days 12 CPD hours This course is intended for This course is intended for Sales Representatives (SR), Sales Managers and End-users who have an interest in the Sales components of Dynamics 365. Students should have an existing working knowledge of either Microsoft Dynamics 365 or Microsoft Dynamics CRM. As a minimum, students should attend the prerequisite course Introduction to Microsoft Dynamics 365 Overview Understand the features and tools that exist in Microsoft Dynamics 365 for SR?s and Sales Managers. Be familiar with the stages of the Sales Order. Process in Microsoft Dynamics 365. Understand the fundamentals of Lead and Opportunity Management. Be able to track, manage, qualify Leads and convert to Opportunities and related customer records in Microsoft Dynamics 365. Know how to disqualify and cancel Leads, and convert Activity records to Leads and Opportunities. Understand how to collaborate on Opportunities with other SR?s and close Opportunity records as Won and Lost. Be able to track Competitors and Stakeholders. Understand how to view Resolution Activities. Add Products and Write-In Products to Opportunities. Build and maintain a repository of Products, Product Bundles and Product Families in the Product Catalog. Configure Unit Groups, Price Lists and Discount Lists. Work with Product Properties and view a Product Hierarchy. Create Quotes and add Products. Work with the Sales Order Process to convert Quotes to Orders and Invoices. Fulfill Orders and manage Invoice payments. Explore the Sales Reports and create a custom Sales Report using the Reporting Wizard in Microsoft Dynamics 365. Understand the significance of Sales Goal Management and Metrics in Microsoft Dynamics 365. Explore the Sales Charts and Dashboards and create a custom Sales Dashboard in Microsoft Dynamics 365. This course provides students with a detailed hands-on experience of the Salesfeatures and components of Microsoft Dynamics 365. Introduction Sales Order Process Scenarios An Introduction to Sales in Dynamics 365 The Dynamics 365 Platform Dynamics 365 Sales Fundamentals Security Considerations Where to get Help Further Reading and Resources Lead Management The Lead Management Process Working with Lead Records Working with the Lead Form Lead Assignment Leads and Activities Qualifying a Lead Disqualifying a Lead Opportunities Management Introduction to Opportunities The Opportunity Views The Opportunity Form Opportunity Sales Process Closing an Opportunity Resolution Activities Products Introduction to the Product Catalog Adding Products Configuring Unit Groups Price Lists and Price List Items Quotes, Orders and Invoices Introduction to Order Processing Adding Products to an Opportunity Working with Quotes Working with Orders Working with Invoices Sales Analysis Introduction to Sales Analysis in Dynamics 365 The Sales Reports The Reporting Wizard Working with Sales Charts Working with Sales Dashboards Working with Sales Goals and Metrics

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course are Application Consultants, Business Process Architects, Business Process Owners/Team Leads/Power Users, Program/Project Managers, and Users. Overview Make selected configurations for the implementation of the Materials Management component of the SAP system This course will give students an overview and in-depth knowledge of Materials Management Configuration in SAP. After attending this class, students will understand the business processes, functions and configuration in Materials Management. Solution Manager and Customizing Projects Defining Customizing Projects General Settings Checking Countries and Currencies Defining Units of Measurements Setting Up a Factory Calendar Organizational Units Defining Organizational Units in Materials Management Defining and Assigning Plants Master Data Setting Up Material Master Records Creating Material Types Setting Up Field Selection for Material Master Records Defining Field References for Material Master Records Configuring the Material Master Defining Settings for Vendor Master Records Valuation & Account Assignment Describing Automatic Account Determination Determining the Relevance of Company Codes and Valuation Areas Creating Valuation Classes and Account Category References Setting Up Account Determination for Specific Transactions Subdividing a Transaction with the Account Grouping Code Adjusting Account Determination for Special Cases Adjusting Settings for Split Valuation Purchasing Creating Document Types in Purchasing Using Document Types in Purchasing Creating Account Assignment Categories Adjusting the Screen Layout of Purchasing Documents Defining Text Types and Text Adoption Specifying Texts for Output Processing Controlling the Output of Messages in Purchasing Using Condition Technique for Message Determination Inventory Management Adjusting Settings for Material and Accounting Documents Adjusting Settings for Goods Movements Adjusting the Output of Messages in Inventory Management Additional course details: Nexus Humans SCM550 SAP Cross-Functional Customizing in Materials Management training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the SCM550 SAP Cross-Functional Customizing in Materials Management course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for: Solutions architects, security DevOps, and security engineers Overview In this course, you will learn to: Establish a landing zone with AWS Control Tower Configure AWS Organizations to create a multi-account environment Implement identity management using AWS Single Sign-On users and groups Federate access using AWS SSO Enforce policies using prepackaged guardrails Centralize logging using AWS CloudTrail and AWS Config Enable cross-account security audits using AWS Identity and Access Management (IAM) Define workflows for provisioning accounts using AWS Service Catalog and AWS Security Hub Security is foundational to AWS. Governance at scale is a new concept for automating cloud governance that can help companies retire manual processes in account management, budget enforcement, and security and compliance. By automating common challenges, companies can scale without inhibiting agility, speed, or innovation. In addition, they can provide decision makers with the visibility, control, and governance necessary to protect sensitive data and systems.In this course, you will learn how to facilitate developer speed and agility, and incorporate preventive and detective controls. By the end of this course, you will be able to apply governance best practices. Course Introduction Instructor introduction Learning objectives Course structure and objectives Course logistics and agenda Module 1: Governance at Scale Governance at scale focal points Business and Technical Challenges Module 2: Governance Automation Multi-account strategies, guidance, and architecture Environments for agility and governance at scale Governance with AWS Control Tower Use cases for governance at scale Module 3: Preventive Controls Enterprise environment challenges for developers AWS Service Catalog Resource creation Workflows for provisioning accounts Preventive cost and security governance Self-service with existing IT service management (ITSM) tools Module 4: Detective Controls Operations aspect of governance at scale Resource monitoring Configuration rules for auditing Operational insights Remediation Clean up accounts Module 5: Resources Explore additional resources for security governance at scale Additional course details: Nexus Humans AWS Security Governance at Scale training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the AWS Security Governance at Scale course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for The Foundation course is designed for individuals who want to gain an overview of Business Analysis (Business Analysts, Requirements Engineers, Product manager, Product Owner, Chief Product Owner, Service Manager, Service Owner, Project manager, Consultants) Overview Students should be able to demonstrate knowledge and understanding of business analysis principles and techniques. Key areas are: the role and competencies of a business analyst strategy analysis business system and business process modelling stakeholder analysis investigation and modelling techniques requirements engineering business case development The business analyst role analyzes, understands and manages the requirements in a customer-supplier relationship and ensures that the right products are delivered. The Foundation Seminar gives a good introduction to the spectrum of this responsibility. Course Introduction Let?s Get to Know Each Other Course Overview Course Learning Objectives Course Structure Course Agenda Introduction to Business Analysis Structure and Benefits of Business Analysis Foundation Exam Details Business Analysis Certification Scheme What is Business Analysis? Intent and Context Origins of business analysis The development of business analysis The scope of business analysis work Taking a holistic approach The role and responsibilities of the business analyst The competencies of a Business Analyst Personal qualities Business knowledge Professional techniques The development of competencies Strategy Analysis The context for strategy The defiition of strategy Strategy development External environmental analysis Internal invironmental analysis SWOT analysis Executing strategy Business Analysis Process Model An approach to problem solving Stages of the business analysis process model Objectives of the process model stages Procedures for each process model stage Techniques used within each process model stage Investigation Techniques Interviews Observation Workshops Scenarios Prototyping Quantitative approaches Documenting the current situation Stakeholder Analysis and Management Stakeholder categories and identification Analysing stakeholders Stakeholder management strategies Managing stakeholders Understanding stakeholder perspectives Business activity models Modelling Business Processes Organizational context An altrnative view of an organization The organizational view of business processes Value propositions Process models Analysing the as-is process model Improving business processes (to-be business process) Defining the Solution Gab analysis Introduction to Business Architecture Definition to Business Architecture Business Architecture techniques Business and Financial Case The business case in the project lifecycle Identifying options Assessing project feasibility Structure of a business case Investment appraisal Establishing the Requirements A framework for requirements engineering Actors in requirements engineering Requirements elicitation Requirements analysis Requirements validation Documenting and Managing the Requirements The requirements document The requirements catalogue Managing requirements Modelling the Requirements Modelling system functions Modelling system data Delivering the Requirements Delivering the solution Context Lifecycles Delivering the Business Solution BA role in the business change lifecycle Design stage Implementation stage Realization stage

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will develop the skills to coach for results. You will:  Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. Identify remote customer service communication channels and apply remote customer service best practices. Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions.Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process

Duration 3 Days 18 CPD hours This course is intended for This course is most suited for IT professionals who have a need to understand the current requirements and core competences for managing IT in mission-critical environments. Overview After completion of the course the participant will be able to: 1. Provide guidance and implementation for IT strategy as set by senior IT and business management 2. Select and manage staff, implement training programs, career plan development and job rotation programs 3. Select, evaluate and negotiate vendors using RFI, RFP and selection criteria 4. Provide guidance for developing, testing and implementing business applications 5. Manage and/or assist in IT project management 6. Design and implement service management processes for incident, problem and change management 7. Understand the need for business continuity and design the business continuity plan 8. Review and implement information security practices and controls 9. Assist and initiate risk management practices 10. Understand and select new technologies such as cloud computing, big data, Internet of Things and social media to support business change demands 11. Select strategies for information management 12. Measure and improve quality of IT services CITS is designed to teach the skills, knowledge and competencies required of the modern IT specialist working at the senior professional, team-leader, supervisor or management level in IT management. IT Strategy The need for Information Technology Enterprise architecture Service catalogue Service level management Sustainable development IT Organisation Personnel need Roles and responsibilities Sourcing Selection process Hiring staff Managing staff Career planning Training / job rotation Performance appraisal Staff departures Vendor Selection / Management The importance of vendors Vendor selection Request For Information (RFI) Request For Proposal (RFP) Proposal evaluation Vendor reference checks Contract negotiation Contract management Vendor management Re-compete vendors Project Management Methodologies Project organisation Starting up / initiating Planning / initiation a project Risk Quality Scope Work / Product Breakdown Structure PERT diagram / Gantt chart Cost Communication Application Management Software Development Life Cycle (SDLC) Software Quality Assurance (SQA) Requirements Development Testing Adoption (implementation) Maintenance Service Management Incident management Problem management Change management Business Continuity Management Standards and guidelines Objectives Context Interested parties Scope Roles and responsibilities Resources and competences Awareness and communication Documentation Business Impact Analysis Risk Management Guidelines Context establishment Identification Analysis Evaluation Treatment Communication Monitoring and control Information Security Management Standards Confidentiality Integrity Availability Controls types Guideline for controls selection Control categories Information security awareness Security incident response Information and Knowledge Management Information management Data management Information management - technologies Business intelligence Data management - technologies Best practices in data governance Pitfalls in data governance Business Change Management Business change Frameworks, models and techniques Needs identification Cloud computing Social media / digital marketing Big data Internet of Things (IoT) Quality Management Standards, guidelines and frameworks Objectives Activities Services review Customer feedback Customer survey Key Performance Indicators (KPI) Metrics Scorecards and reports Quality register Exam Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Duration 2 Days 12 CPD hours This course is intended for This course is recommended for administrators and engineers. Overview What you'll learn: Prepare the Azure environment for secure integration with Citrix DaaS. Deploy and manage Virtual Delivery Agent machines in Microsoft Azure using Machine Creation Services. Integrate Citrix Cloud and Citrix DaaS with Microsoft Azure Active Directory. Design Machine Catalogs and virtual machines on Microsoft Azure Resource Manager. Provide remote access with Citrix StoreFront and Citrix Gateway on Microsoft Azure. In this course you willLearn to deploy and manage your Citrix DaaS deployment on Microsoft Azure. Gain the skills to plan your machine catalog and virtual machine design based in Microsoft's public cloud and get hands-on practice deploying those machines using Machine Creation Services. You will also learn about additional Azure considerations including maintenance and power management which are critical in a cloud environment. For remote access, you will learn to configure Citrix StoreFront and Citrix Gateway on the Azure platform. This course focuses on Microsoft Azure as a Citrix Cloud resource location however concepts are relevant to both Citrix Cloud and fully managed Citrix DaaS sites. Module 1: Introduction to Citrix DaaS on Microsoft Azure Partnering for Success Module 2: Planning - Citrix DaaS Resource Location on Microsoft Azure Overview of Citrix DaaS Components Creating a Citrix DaaS Deployment Overview Module 3: Planning - Microsoft Azure Overview Azure Virtual Network Structure Azure Virtual Network Connectivity Azure Virtual Resources Azure Active Directory Identity and Access Management Azure Active Directory Options and Considerations Module 4: Planning - Deploying Citrix DaaS on Microsoft Azure Citrix DaaS Resource Locations in Azure Citrix DaaS Components in Azure Creating and Managing Workloads in an Azure Resource Location Module 5: Planning - Provide Access to End Users Providing Access to Resources in Citrix Cloud Citrix Gateway Deployment Options Deploying Citrix Gateway or ADC in Azure GSLB and StoreFront Optimal Gateway in Hybrid Environments Module 6: Rollout - Citrix DaaS Deployment on Microsoft Azure Citrix Workspace App Rollout Preparing Migration of End-Users to Workspace Platform Module 7: Managing - Citrix DaaS Workloads on Microsoft Azure Maintaining Citrix Gateway Backup and Monitoring in Azure Maintaining Master Images in Azure Monitoring VDAs in Manage Console and Azure Module 8: Optimize - Citrix DaaS on Microsoft Azure Managing Azure Costs Using Azure Pricing Calculator - Instructor Demo Student Exercise - Calculate a case Additional course details: Nexus Humans CWS-251 Implement Citrix DaaS on Microsoft Azure training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CWS-251 Implement Citrix DaaS on Microsoft Azure course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for The ProxySG 6.6 Basic Administration course is intended for students who wish to master the fundamentals of the ProxySG. It is designed for students who have not taken any previous training courses about the ProxySG. Overview Describe the major Secure Web Gateway functions of the ProxySG.License and configure a ProxySG.Deploy a ProxySG in either explicit or transparent mode.Use the Visual Policy Manager to write policies to manage web filtering, authentication, and SSL traffic management.Use ProxySG access logs to generate reports. The ProxySG 6.6 Basic Administration course is an introduction to deployment options and management of the individual key features offered using the ProxySG 6.6 solution. Introduction to the Symantec ProxySG Secure Web Gateway Describe the functions of a proxy server Differentiate proxy servers from firewalls Describe the key features and benefits of the ProxySG List the various ProxySG models Access online Symantec community resources ProxySG Security Deployment Options Describe the three network deployment methods Describe the three possible roles of the ProxySG ProxySG Management Console Describe the relationship between the Management Console and the ProxySG CLI Describe the primary function of the major areas of the Management Console Use the Management Console to access on-box help and Symantec product documentation Traffic Interception Using Proxy Services Understand the functions of proxy services, listeners, and proxy types Describe the three most common proxy services Explain how the intercept and bypass settings affect what happens to network traffic passing through the ProxySG Explain the function of common global proxy service settings Hypertext Transfer Protocol Understand how a connection is initiated over the transport layer Identify the components of an HTTP URL Explain the two types of HTTP messages: request and response Identify common response codes Introduction to the Visual Policy Manager Describe the relationship among the VPM, CPL, and the Management Console Describe the default processing order for policy layers and rules Describe triggers and actions that can be used in writing policy Identify the types of objects that the VPM supports Describe some of the best practices to be followed when using the VPM to create policy Filtering Web Content Describe the main concepts of web filtering Describe the primary category databases Describe the category types available to policy Describe how WebFilter and WebPulse work together Using Threat Intelligence to Defend the Network Understand Intelligence Services as provided by the Global Intelligence Network Understand Geolocation and Threat Risk Levels and how they can be used in policy Ensuring Safe Downloads Describe how malware can be transmitted via HTTP Explain the methods, advantages, and disadvantages of file type detection Describe some of the considerations in deciding what content to block as possible malware sources Notifying User of Internet Usage Policies Explain the function and various components of built-in and custom exception pages Describe the function of Notify User objects Identify the types of pages that can be sent to users by using Notify User objects Describe splash pages and coaching pages using Notify User objects in the VPM Access Logging on the ProxySG Describe, at a high level, how the ProxySG performs access logging Describe the components of a ProxySG access log facility Identify default log facilities and log formats Describe common use cases for periodic and continuous uploading of access logs