This Advanced Diploma in Customer Service aims to teach the necessary requirements of those working in a business who work closely with clients so that the care they provide is to the highest standard. It is also for learners whose job role requires them to deliver continually improving service to customers With this course you will gain a valuable understanding of a range of technical skills and behaviours in communicating with customers, resolving customer service problems and supporting service improvements. Also, learn how to deal with difficult customers and also connect with your customers online. Develop an advanced set of skills and hone knowledge that can be applied in any sector or organisation type. Who is this course for? Advanced Diploma in Customer Service is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Advanced Diploma in Customer Service is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Customer Service Module One - Getting Started 00:30:00 Module Two - Who We Are and What We Do 01:00:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Mock Exam Mock Exam- Advanced Diploma in Customer Service 00:20:00 Final Exam Final Exam- Advanced Diploma in Customer Service 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00
The Mentee and Mentor course provides a comprehensive understanding of coaching and mentoring processes. Participants will explore the art of matching mentors and mentees, effective communication skills, ethical aspects, and various coaching and mentoring models. The course focuses on personal and management skills development for both mentors and mentees. Learning Outcomes: Gain an introduction to coaching and mentoring and their significance in personal and professional growth. Understand the step-by-step process of mentoring, from initiation to successful conclusion. Learn how to match mentors and mentees effectively based on goals and personalities. Discover strategies for making mentoring relationships productive and beneficial for both parties. Explore the ethical considerations and responsibilities associated with coaching and mentoring. Study various coaching and mentoring models to apply the most suitable approach in different contexts. Develop effective communication skills crucial for fostering meaningful mentoring relationships. Enhance personal skills and management abilities for mentors and mentees alike. Why buy this Mentee and Mentor? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Mentee and Mentor there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Professionals interested in enhancing their coaching and mentoring skills. Managers and leaders aiming to establish effective mentorship programs within their organizations. Individuals seeking to become mentors to guide and support others' personal and professional growth. Those looking for guidance and support in their personal and career development journey. Prerequisites This Mentee and Mentor does not require you to have any prior qualifications or experience. You can just enrol and start learning. This Mentee and Mentor was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Mentor: Provide guidance, advice, and support to individuals seeking personal or professional development. Manager or Leader: Develop and implement effective mentoring programs within your organization. Human Resources Professional: Facilitate mentoring relationships and programs to foster employee growth. Career Coach: Help individuals navigate their career paths and make informed decisions. Personal Development Consultant: Support individuals in their personal growth journey through coaching and mentoring. Course Curriculum Module 01: Introduction to Coaching and Mentoring Introduction to Coaching and Mentoring 00:25:00 Module 02: The Process of Mentoring The Process of Mentoring 00:30:00 Module 03: Matching Mentors and Mentee Matching Mentors and Mentee 00:18:00 Module 04: Making Mentoring Work for You Making Mentoring Work for You 00:30:00 Module 05: Ethical Aspects of Coaching and Mentoring Ethical Aspects of Coaching and Mentoring 00:31:00 Module 06: Coaching and Mentoring Models (Part 01) Coaching and Mentoring Models (Part 01) 00:33:00 Module 07: Coaching and Mentoring Models (Part 02) Coaching and Mentoring Models (Part 02) 00:31:00 Module 08: Effective Communication Skills for Mentoring Effective Communication Skills for Mentoring 00:36:00 Module 09: Personal Skills Personal Skills 00:27:00 Module 10: Management Skills Management Skills 00:24:00 Assignment Assignment - Mentee and Mentor 00:00:00
Do you want to make money with your writing? If you're looking for a good way to earn some money on the internet - maybe even enough to quit your day job - one option is to provide writing services to other marketers. Even if you only consider yourself a half-decent writer, there are probably lots of opportunities out there for you to make some money. This course is designed to equip you with everything you need to get you started with your content writing. You will go through a practical stuff section, and you will learn everything in motion to become a productive content writer. The most impressive part is that by the end of this course you will know how you can earn money by the skills that you've gained. So let's get started. Course Highlights Accredited Certificate in Business Content Writing is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Accredited Certificate in Business Content Writing into 7 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 2 hours, 45 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Accredited Certificate in Business Content Writing Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Accredited Certificate in Business Content Writing is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Accredited Certificate in Business Content Writing is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Introduction 00:15:00 Advantages Of Writing As A Business 00:15:00 Types Of Writing 00:30:00 Where To Sell Your Writing 01:00:00 How Much Should You Charge? 00:15:00 Specializing 00:15:00 Conclusion 00:15:00 Mock Exam Final Exam
Having the technical skills and knowledge to execute your job duties successfully is only one part of being the best you can be in the workplace. Along with these 'hard' skills, we also need 'soft' skills. Soft skills are those skills which help us to work with others efficiently. No matter what your position, organisation, or industry, you work with people! Taking the time to build adequate soft skills can provide a more efficient, more peaceful, and more prolific workplace, as well as to your overall job happiness and satisfaction. Enroll in this course and discover the ten soft skills that will set you apart from everyone in your workplace. You will learn how to apply these professional skills in practical life and become very successful. Course Highlights Certified Interpersonal & Communication Skills Training is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Certified Interpersonal & Communication Skills Training into 13 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 13 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Certified Interpersonal & Communication Skills Training Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Certified Interpersonal & Communication Skills Training is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Certified Interpersonal & Communication Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Module One - Getting Started 01:00:00 Module Two - What are Soft Skills 00:30:00 Module Three - Communication 01:00:00 Module Four - Teamwork 00:30:00 Module Five - Problem Solving 01:00:00 Module Six - Time Management 01:00:00 Module Seven - Attitude and Work Ethic 01:00:00 Module Eight - Adaptability/Flexibility 01:00:00 Module Nine - Self-Confidence (Owning It) 02:00:00 Module Ten - Ability to Learn from 02:00:00 Module Eleven - Networking 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities Certified Interpersonal & Communication Skills Training - Activities 00:00:00 Mock Exam Mock Exam- Certified Interpersonal & Communication Skills Training 00:20:00 Final Exam Final Exam- Certified Interpersonal & Communication Skills Training 00:20:00
Description This CompTIA Advanced Security Practitioner (CASP) - Video Training Course establishes knowledgeable professionals in the field of advanced security practices. At first you will learn about the enterprise security architecture, security technology and resource technology. Then you will learn security design and solutions, application security design, managing risk, security policies, security procedures and enterprise security integration. Finally, you will learn about security research and analysis, disaster recovery and business continuity, managing risk in projects, legal issues and judgment and decision-making. It involves applying critical thinking and judgment across a broad spectrum of security disciplines to propose and implement solutions that map to enterprise drivers. This course will prepare you to pass the exam CompTIA Advanced Security Practitioner (CASP). So, if you are interested to get this course don't delay to join now. Assessment & Certification To achieve a formal qualification, you are required to book an official exam separately with the relevant awarding bodies. However, you will be able to order a course completion CPD Certificate by paying an additional fee. Hardcopy Certificate by post - £19 Soft copy PDF via email - £10 Requirements Our CompTIA Advanced Security Practitioner (CASP) - Video Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. The Enterprise Security Architecture The Basics of Enterprise Security FREE 01:00:00 The Enterprise Structure 00:21:00 Enterprise Security Requirements 00:09:00 The Enterprise Security Technology Common Network Security Components and Technologies 00:55:00 Communications and Collaboration Security 00:40:00 Cryptographic Tools and Techniques 00:56:00 Advanced Authentication 00:14:00 Enterprise Resource Technology Enterprise Storage Security Issues 01:18:00 Distributed, Shared, and Virtualized Computing 00:26:00 Cloud Computing and Security 00:10:00 Security Design and Solutions Network Security Design 02:22:00 Conduct a Security Assessment 00:55:00 Host Security 01:19:00 Managing Risk in Projects Create a Risk Management Plan 01:15:00 Identify Risks and Their Causes 00:11:00 Analyze Risks 00:19:00 Develop a Risk Response Plan 00:07:00 Integrating Advanced Authentication and Authorization Techniques Implement Authentication 00:19:00 Implement Advanced 00:07:00 Implementing Cryptographic Techniques Describe Cryptographic Concepts 00:19:00 Choose Cryptographic Techniques 00:31:00 Choose Cryptographic Implementation 00:07:00 Integrating Hosts, Storage, Networks, and Apps in a Secure Enterprise Architecture Implement Security Standards in the Enterprise 00:13:00 Select Technical Deployment Models 00:28:00 The Enterprise Structure 00:21:00 Secure Enterprise Application Integration Enablers 00:21:00 Security Research and Analysis Perform an Industry Trends and Impact Analysis 00:41:00 Perform an Enterprise Security Analysis 00:26:00 Disaster Recovery and Business Continuity BCP Fundamentals 00:21:00 BCP Implementation 00:10:00 DRP Fundamentals 00:18:00 DRP Implementation 00:03:00 Responding to and Recovering from Incidents Design Systems to Facilitate Incident Response 00:14:00 Conduct Incident and Emergency Responses 00:20:00 Legal Issues Computer Crime Laws and Regulations 00:16:00 Computer Crime Incident Response 00:17:00 Judgment and Decision-Making Develop Critical Thinking Skills 00:12:00 Determine the Root of a Problem 00:06:00 Use Judgment to Make Sound Decisions 00:18:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Learn to identify mental health signs, symptoms, and treatments. Mental health is a big concern for people living in developed countries. However, it is difficult to say how mental health issues impact many children and adolescents. This Child and Adolescent Mental Health course provides an excellent understanding of the nature and scope of mental health disorders in children and adolescents. It describes the signs and symptoms of many common mental disorders and their potential causes and treatment options. Through this Child and Adolescent Mental Health course, you can help and protect children and adolescents by getting educated in mental health support theories and practices. As mental health is recognized as an important component of a child's growth stage and their developing years in adolescence, your support and understanding are important on so many levels. With our Child and Adolescent Mental Health course, success becomes much simpler, allowing you to monetize your skills. This course is designed for both part-time and full-time students and can be done on your own time. So what are you waiting for? Enrol now and gain the experience, skills, and knowledge required to advance your career development. Learning Outcomes After completing this Child and Adolescent Mental Health course, you will be able to: Describe the fundamentals of mental health. Explain Child Psychology. Describe the attachment and relationship building in childhood. Know the impacts of separation and loss on attachment. Explain the factors that influence the development. Explain the mental Health problems in adolescents. Deal With Autism, ADHD and Dyslexia in Adolescents. Know about mental health treatment and medicine. Describe how mental illness impacts life expectancy. Know mental health-related legislation in the UK. Why Choose Adolescent Mental Health Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. *****Courses are Include in this course***** Main Course: Adolescent Mental Health **Free Courses** Course 01: Level 2 Diploma for the Early Years Practitioner Course 02: Level 5 Childcare Training [ Note: Free PDF certificate as soon as completing the Adolescent Mental Health course] Course Curriculum of *** Adolescent Mental Health *** Module 1: An Overview of Mental Health Module 2: Understanding Child Psychology Module 3: Understanding Attachment and Relationship Building Module 4: How Separation and Loss Affects Attachment Module 5: Understanding Child Development Module 6: Mental Health Problems in Adolescent Module 7: Other Mental Health Problems in Adolescent Module 8: Impact of Autism, ADHD and Dyslexia in Adolescent Module 9: Coping With Autism, ADHD and Dyslexia in Adolescents Module 10: The Ways of Treating Mental Health Module 11: Mental Health over Life Span and Society in the UK Module 12: Relevant Mental Health Legislations in the UK Assessment Method After completing each module of the Adolescent Mental Health Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Adolescent Mental Health course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This course is ideal for anyone who is interested in Adolescent Mental Health. Requirements There are no specific requirements for Adolescent Mental Health course because it does not require any advanced knowledge or skills. Career path After completing Adolescent Mental Health course, you will begin your career or the next phase of your career. Certificates Certificate of completion Digital certificate - Included