ILM Level 2 Award in Customer Care – 4 day Accredited training course delivered in Nottingham A nationally recognised qualification taught across 4 x 1 day deliveries approximately 3 weeks apart. The course is specifically tailored for individuals whose job role requires direct customer interface, and where influencing and meeting the needs of customers is particularly important. The course brings tangible benefits to the participants and to their organisation through applying concepts taught at each stage of the course directly to the work environment, and providing opportunities to compare best practice methods and techniques with current practices.
This course presents the role of the care worker using demonstrations of good and bad practices. It includes information on Core Values, Code of Conduct, and Continual Professional Development. This subject forms Standard 1 of the Care Certificate.
Aimed for GP reception staff and HCAs, who work face to face booking patients in or HCAs doing the initial triage/observations. Receptionists and HCAs working in the urgent care setting or walk in centres may also find this beneficial as they also book patients in and monitor the waiting room.
This Health & Safety in the Care Sector Course works alongside, and helps, learners understand Standard 13 of the Care Certificate. This Standard touches on the legislation, policies & responsibilities relating to Health & Safety in the care sector, as well as looking at accidents and sudden illnesses.
A study day designed for HCAs who are working in a supportive role in primary care, offering care for patients with asthma. This day provides an overview of how asthma is diagnosed and managed and includes a practical inhaler delivery systems workshop.
Aimed at health care assistants working in General Practice who want to develop themselves and the wider team in the care and management of the patient with diabetes.
This course discusses the care of indwelling male, female, and supra-pubic catheters in order to minimise the risks associated with indwelling catheters
FREC3 FREC4 Pre Hospital Care These can be at your venue or our training centre.
Overview Many hospitals and clinics will use a smile, âcustomer serviceâ and good intentions to hide the fact they have poor or no training in service and professional staff about the different care that medical tourists or expat local patients need. At the heart of appropriate care for medical travellers is a need for institutional awareness of the unique differences between local patients and medical tourists. Having a better understanding of what medical tourists, their care managers and home-based doctors expect from the receiving hospital or clinic at the medical destination will lead to a better quality of patient care for medical travellers.
Qualsafe Food Allergen Awareness (RQF) Half day course This course gives learners the knowledge and understanding of food allergens and foods that commonly cause intolerances Teaches how to minimise the risk of cross-contamination from allergenic ingredients Benefits of this course: This qualification is aimed at food handlers and other staff involved in food preparation and services It provides knowledge and understanding of food allergens and foods that commonly cause intolerances Many people are allergic to foods, or have a food intolerance There is a duty in law for food handlers to ensure these people do not come to harm, either by going into anaphylactic shock and their potential death, or by making them feel really ill for a long period after consuming the food. Course Contents: The characteristics and consequences of food allergies and intolerances How to identify and control contamination from allergenic ingredients Ways to accurate communicate of allergen information to consumers Accredited, Ofqual regulated qualification: This Food Allergen Awareness training course is a nationally recognised, Ofqual regulated qualifications accredited by Qualsafe Awards. This means that you can be rest assured that your Food Allergen Awareness Certificate provides information for best practice to make a real difference to the lives of people who suffer from food allergies or intolerances. It also helps to stay on the right side of the law! The Ofqual Register number for this course is 610/0114/8 Classroom £95.00 pp Enquire about this course Half day course This course gives learners the knowledge and understanding of food allergens and food intolerances Teaches how to minimise the risk of cross-contamination from allergenic ingredients Enquire about this courseCourse ContentsUpcoming Dates Face to Face / Classroom Courses Would you like this course? Contact us and we'll set a date. We also run short, CPD Accredited training sessions in Food Allergens and Intolerances. Enquire about this courseCourse Contents Benefits of this course: This qualification is aimed at those who are working in, or preparing to work in a food handling, food retail or food manufacturing role It provides knowledge and understanding of food allergens and intolerances Many people are allergic to foods, or have a food intolerance There is a duty in law for food handlers to ensure these people do not come to harm, either by going into anaphylactic shock and their potential death, or by making them feel really ill for a long period after consuming the food. This is an Ofqual regulated qualification, showing your due diligence and care for your customers Enquire about this course Course Contents The characteristics of food allergens, food intolerance and coeliac disease The importance of, and procedures for identifying and controlling food allergen risks How to provide accurate food allergen information Enquire about this course Our Reviews Facebook 5.0 Rating READ FACEBOOK REVIEWS "Informative and very enjoyable!" Google Reviews 5.0 Rating READ GOOGLE REVIEWS Accredited, Ofqual regulated qualification This Food Allergen Awareness training course is a nationally recognised, Ofqual regulated qualifications accredited by Qualsafe Awards. This means that you can be rest assured that your Food Allergen Awareness Certificate provides information for best practice to make a real difference to the lives of people who suffer from food allergies or intolerances. It also helps to stay on the right side of the law! The Ofqual Register number for this course is 610/0114/8