563 Care courses in Cambuslang

This course is ideal to give all members of staff basic fire training to increase awareness and cooperation in the event of a fire in the workplace.

Key Objectives for the Training provision Effective listening to a client's needs and requirements during various stages of the sales process. Engage in meaningful communication with clients, learn to identify challenges and opportunities that relate to the prospects. Overcome the identified challenge. Build long term rapport and establish trust with the prospect throughout the sales process, Ensure continued customer satisfaction that can turn into repeat business. Be able to build rapport with customers or clients. Know the right questions to ask to fully understand the customer or client’s needs without putting on any pressure. Be able to check you have the right information from the customer or client. Be able to match products and services to the customer or client using the information you have gathered. Be able to influence effectively. Know how to stand out from your competitors. Stage 1 – Research the Company’s ‘Value Propositions’ and USP Analysis  Conducting 30 min confidential interviews with a cross-section of the eligible Attendees & the Stakeholders, in order to gain an objective understanding of the various scenarios and clients that the Participants work with. the Company’s ‘Value Propositions’ Unique Selling Points The Customers’ journey(s) The Competition’s offers for analysis and comparisons. From these findings, a carefully calibrated bespoke Programme will be designed and delivered.  Stage 2 - Design the Bespoke 2 x day Course  nd Stage 3 - Delivery of the Course Programme This Programme can be delivered in 2 x consecutive days, or split between 2 – 3 weeks, to make it more ‘work-friendly’ – if required. It is very practical and commercially focussed in approach, with lots of interactive exercises designed to draw out the learning applications via the debriefings. The ‘Real Play’ scenarios on day 2 will be based on specific case studies drawn from the Research findings so that they are authentic to optimise the learning. Individual Action Plans will be captured at the end of each day to be debriefed by the Participants’ respective Line Managers.  Template Programme Day One – Foundation – Strategic Approach Section One – The Principles of Consultative Selling Defining ‘Consultative Selling’ The Company’s ‘Unique Selling Points’ & Value Proposition The Consultative Selling model – the five stages Avoiding appearing ‘pushy’, ‘pressurising’ or ‘talking through the sale’ Section Two –Strategy & Preparation  ‘Buy-Class’ Matrix Strategic plan Template – matching services/products to identified needs & opportunities. Preparing a range of objectives Constants and variables – USP’s Researching key Client/Decision Makers’ priorities, profile & background (LinkedIn etc.) Preparing for potential & likely Objections Section Three – Email etiquette & ‘influencing’ email correspondence.  Email etiquette A.B.S.U.R.D model Clarity and tone – discovery of clients’ needs & motivational factors. Techniques to influence and ‘nudge’. Ensuring the data and content have a ‘gentle’ motivational & appealing message. Top Tips Day Two – Practical Application Section Four – Rapport Building & Effective Communication skills ‘Behaviour Labelling’ techniques – setting a positive tone. Asking Open Questions – gaining a full understanding of the clients’ priorities & expectations. EQ - Inviting opinions; perspectives; experiences – winning confidence. Active Listening – focus and commitment to understand. ‘Reading the room’ – adapting to responses and reactions. Maintaining focus on relevant topics that the Client cares about; carefully consider the opportunities to influence. But NO PRESSURE! Building a ‘bond of trust’ with commitments and authentic, shared values. Section Five – Explaining the Benefits – aligned to the Customers’ Priorities Understanding ‘Why do People Buy?’ Research data analysis. Open questions that lead to understanding the key issues and Clients’ priorities. Avoiding the danger of ‘pressurising’ the Client. Responding to objections effectively, with confidence and sensitivity. Explaining the benefits that are aligned to the Clients’ stated requirements. Making the Data ‘sing’ – memorable takeaways for the Client. Augmented benefits – Brand confidence; Case studies; Warranty; Service; Range; Flexibility etc. in alignment with their stated preferences/requirements Differentials compared to Competitors Section Six – Winning Commitment Inviting commitment – with confidence Consultative Selling Closing techniques (e.g. Alternative Close/Assumptive Close et al) Avoiding ‘talking through the sale’ – knowing when to ‘Shut UP!’ Confirming agreement – ensuring Clients’ motivation for repeat business Section Seven – Practical Application ‘Real Play’ From the Research findings, carefully devised scenarios can be generated to provide the most valuable learning opportunities to underpin all the skills & techniques covered in the Programme.  Potential Real Play scenarios: A well-established customer has indicated that they are soon to be opening up additional new offices – this presents an opportunity to arrange for the Company to support them with their upcoming needs. After some very positive feedback and with the upcoming contract renewal imminent – how can the Company give the Customer more high-quality support in other areas of their business? A Competitor has been to see the client and they have prompted some concerns about ‘value for money’ & ‘quality of service’. How Real Play works… The group is split the group into 2 sub-groups, one with our Professional Actor (option available); the other with the Trainer or a willing Participant. Each group has a brief and has to instruct their Trainer/Actor/Participant on how to approach the scenario supplied. The Actor and Trainer (or willing Participant) perform the role play(s) as instructed by their respective teams; however, during the action they can be paused for further recommendations or direction. The outcome is the responsibility of the team(s) – not the performers. Debrief the full Programme Individual Action Plans - to be followed through. ‘Best Practices’ for application into the business Options for Exercises within the Programme  Sample Exercise – Red & White  There is a specific time managed agenda and itinerary, which puts the group under pressure.  The key challenge is for the sub-groups to maximise the commercial value from the task, however there is always a great danger that the individuals attempt to gain financial progress at the expense of the other group! Debriefing points: Persuasive communication and influence across barriers Gaining buy-in when others are sceptical Strategic planning accounting for others’ behaviours Sample Exercise – Communication Challenge Each Participant has different pieces of information, but are not allowed to share it visually. They are only allowed to communicate to work out the solution hidden among the large amount of data. Debrief: Structured approach Maintaining focus through distractions/interference Active Listening Controlled communication Sample Exercise – Persuasive emails Sample emails are shared to be critiqued and improved upon to be debriefed: Tone & impact Making the Data ‘sing’ Influential & motivational language Customer centric message. Sample Exercise –Juggling   Each Participant has to pass the ‘Customers’ (Juggling balls) carefully through the system with all the other Participants to reach a profitable conclusion  Debrief: EQ to read the room and effectively communicate, when the pressure is on Customer focus and adapting to challenges Devising a plan that wins buy-in Overcoming competing ideas to get to ‘best practice’ Consistent commitment, communication and motivational drivers that influenced performance. Sample Exercise –Critical Path  The group are provided with 30 x discs and some ‘post-it’ notes. (no pens or pencils are allowed) Their brief is to create a grid shape with the 30 x discs, which will act as ‘stepping stones’ for the ‘Critical Path’ But they have to follow the correct order through the grid from the start to finish, which they will have to work out through ‘trial & error’ All of the team must pass through the ‘Critical Path’ worked out on the grid, observing the constraints, within the time limit. No talking is permitted once they start using the materials Debrief: - Clear communication focussing on the ‘client’s journey’ Planning for challenges Identifying risks and mitigating them Role allocations & support Quality control and disciplines  Sample Exercise –Back to Back  Each Participant is positioned back-to-back with a partner. They have to work out precisely what the ‘statement’ given to the other person is without looking around. Each person has a different brief. Debrief: - Asking Open Questions Active Listening Accuracy in identifying the objective.

leadership management training course customer service training

One -2- One Body Piercing Training Course . 1 or 2 days depending on the level of mentorship you require. Blackpool based

The 3-hour Baby & Child First Aid class covers CPR, Choking, Bumps, Burns, Breaks, Bleeding, Febrile Seizures and Meningitis & Sepsis Awareness and will give everyone who attends the peace of mind they deserve.

Maximise your potential with bespoke individual development

When you’re moving dangerous goods across the UK or Europe, being properly qualified isn’t optional – it’s a legal requirement. If you're a driver handling these materials, you must complete a recognised ADR training course. At HCPC Training, we make it straightforward and focused on what drivers actually need. Finding trustworthy ADR training can be frustrating. You need to understand the full scope of the ADR rules, meet Department for Transport standards, and stay compliant at every stage. With so many rules and responsibilities, it’s easy to feel confused. That’s why we deliver clear, practical training that helps you get certified without the stress. Why ADR Training Courses Matter More Than Ever If you transport dangerous goods — whether they are gases, liquids, solids, or explosives — ADR training isn't optional. It's a legal requirement under UK law and international agreements. The ADR (Accord Dangereux Routier) sets clear requirements for how drivers and vehicles handle loads safely. Without proper ADR certification, you can't legally transport controlled materials, putting your licence and livelihood at risk. At HCPC Training, our ADR training courses are designed to fully prepare you for real-world situations, covering every part of the ADR framework. From the core module packages to specialised units like tanker modules, we ensure you meet all requirements confidently and competently. What’s Covered in Our ADR Training Courses? We provide comprehensive training courses that span the full spectrum of ADR classifications, including: Core Module Packages: The foundation every driver needs. Tanker Module: For transporting liquids and gases. Class 1 – Explosives: Safe handling of volatile materials. Class 2 – Gases: Secure transport of compressed, liquefied, or dissolved gases. Class 3 – Flammable Liquids and Class 4 – Flammable Solids. Class 5 – Oxidising Substances and Organic Peroxides. Class 6, 7, 8 and 9: Covering toxic, radioactive, corrosive, and miscellaneous substances. Each module includes a detailed look at the ADR regulations you’ll need to apply daily. Whether you need initial training or an ADR refresher course, our programmes suit drivers at every stage. How the ADR Training Process Works At HCPC Training, we guide you through every step, making the order and completion process stress-free. Here's how it works: Enrolment: Choose a course that matches your needs — whether it's standard ADR training, Driver CPC combined training, or specialised classes like ADR tanks. Training: Engage in practical sessions led by experts, covering vehicle handling, emergency procedures, and Drivers’ Hours and WTR (Working Time Regulations). Exams: Following DVSA approved exam methods, you’ll take your written examinations through the Scottish Qualifications Authority (SQA). Certification: Upon successful completion, you’ll receive your official ADR Certificate and ID Card. Why Choose HCPC Training for Your ADR Courses? At HCPC Training, we genuinely understand that a qualification isn't just a piece of paper — it's your ticket to a safer, more successful driving career. Here's why drivers across the UK, from Birmingham to Essex and beyond, trust us: Expert Trainers: Industry veterans who understand both theory and on-the-road realities. Flexible Learning: Courses tailored to your schedule, including best online ADR training options. Transparent Pricing: No hidden fees – clear costs for all ADR training courses near you. Real-World Focus: Emphasis on the practical application of ADR regulations. Supportive Environment: Friendly, helpful trainers guiding you through your journey. From understanding ADR training costs in the UK to helping you choose the right refresher course, our goal is to help every driver achieve and maintain their qualifications with ease. Other Essential Training We Offer Beyond ADR training, HCPC Training also provides: Forklift Training and Forklift Instructor Training. Manual Handling and Dangerous Goods Awareness courses. Operator Licence Awareness Training. Support for drivers needing to understand the IMDG Code for maritime transport. For drivers aiming to enhance their careers further, we also offer Driver CPC periodic training and transport manager CPC courses. Ready to Secure Your Future with ADR Certification? If you're ready to join the thousands of qualified ADR drivers keeping our roads safe, there's no better time to start than today. Whether you're based in Chester, Chorley, Birmingham, or beyond, HCPC Training is here to support you with expert-led, straightforward ADR training. Contact us today to book your space and take the next step towards a safer, more rewarding career.

Moving dangerous goods is a big job. It must follow strict global rules. A Dangerous Goods Safety Advisor (DGSA) helps companies follow these rules and keep people safe. At HCPC Training, we offer DGSA courses that are clear and easy to follow. Our training gives workers the skills they need. They learn how to manage risks and stay within the law. With our help, they gain the confidence and certificate to do the job right. What is a Dangerous Goods Safety Advisor? A Dangerous Goods Safety Advisor (DGSA) plays an important role in organisations that transport hazardous materials. They make sure the company follows ADR regulations. This includes ensuring the correct classification, packaging, labelling, and transport of dangerous goods. Since January 2000, all companies must appoint a qualified DGSA. To become certified, candidates must pass the DGSA exam, which is run by the Scottish Qualifications Authority (SQA). Why is DGSA Training Important? Dangerous goods include chemicals, explosives, flammable liquids, and toxic substances. These materials need careful handling. The DGSA course helps people manage the complexities of transporting these goods safely. The course covers key topics, such as: ADR classification of dangerous goods (UN Classes 1 to 9). Transport categories, including limited and excepted quantities. Placarding and marking of vehicles for hazardous goods. Essential documentation for safe transport. By gaining a DGSA qualification, professionals can help prevent accidents, avoid fines, and ensure the safety of everyone involved in the transport process. What Does the DGSA Course Cover? Our 5-day classroom DGSA training course at HCPC Training gives a detailed look at the rules for transporting dangerous goods. The course is designed to give candidates both theory and practical knowledge. Here’s what you will learn: ADR Requirements The course covers the ADR rules that explain how dangerous goods must be handled. This includes how substances should be classified, packaged, labelled, and documented. DGSAs must know these steps to avoid mishandling during transport. Dangerous Goods Classification Classifying dangerous goods is one of the most important parts of the training. This ensures goods are sorted correctly based on their dangers. Proper classification helps keep the transport process safe and reduces the risk of accidents. Placarding and Marking of Vehicles Knowing how to place the correct placards and markings is key. This helps identify dangerous goods quickly during transport. You’ll learn how to display the right hazard signs and symbols on vehicles carrying these materials. Documentation Each shipment of dangerous goods must have the right paperwork. In this part of the training, you’ll learn which documents are needed for each consignment. This ensures the transport is smooth and complies with the law. Examination Preparation To become a qualified Dangerous Goods Safety Advisor, you must pass exams. The DGSA exam is split into three parts: Core, Road, and All Classes. You will need to register with SQA for the exams. Our training will fully prepare you for these tests. The DGSA Certification Process After finishing the DGSA training course, candidates must take the DGSA exam. The exam has three parts: Core – This part covers general rules for all dangerous goods. Road – This focuses on the transport of dangerous goods by road. All Classes – A detailed exam on dangerous goods in all UN classes. Exams are held quarterly. You must register directly with SQA for your exam. Once you pass, you will receive your DGSA certificate. This certificate shows your expertise in safely handling the transport of dangerous goods. Cost of the DGSA Course The DGSA course at HCPC Training costs £1,014.00 (including VAT). This covers 5 days of classroom training and all necessary materials. Payment is required at least three weeks before the course starts. There are no refunds for missed or partially attended sessions. The qualification lasts for 5 years. After that, you must take a refresher course and re-certify. Who Should Take the DGSA Course? The DGSA course is for anyone working in logistics, transport, or shipping who deals with dangerous goods. Whether you're part of a company transporting hazardous materials or a consultant advising on safety, this course will help you understand ADR regulations and offer expert compliance advice. Key Roles Include: Transport Managers and Logistics Coordinators. Safety Officers and Regulatory Compliance Experts. Consultants advising on dangerous goods handling. Final Thoughts Becoming a Dangerous Goods Safety Advisor helps improve transport safety. With HCPC Training, you’ll get the qualifications to handle hazardous materials safely and follow all rules. Want to take the next step in your career? Visit us for more details on how to enrol and upcoming courses.

Course Objectives By the end of this course, participants will be able to: Differentiate between coaching and mentoring and understand their unique purposes. Apply effective communication and active listening skills in developmental conversations. Use coaching models to guide structured conversations. Build trust and psychological safety in coaching and mentoring relationships. Create actionable development plans and track progress. Understand ethical boundaries and confidentiality. Course Outline Day 1: Foundations of Coaching and Mentoring Session 1: Introduction and Context What is coaching? What is mentoring? Key differences and when to use each Benefits to individuals and organisations Session 2: Core Skills for Effective Coaching and Mentoring Active listening Powerful questioning Giving and receiving feedback Empathy and emotional intelligence Session 3: Building Trust and Creating Psychological Safety Establishing rapport Confidentiality and ethical guidelines Setting boundaries and expectations Session 4: Coaching Models and Frameworks GROW Model (Goal, Reality, Options, Will) OSKAR and CLEAR frameworks Practical application and role play Day 2: Practising and Embedding Coaching and Mentoring Session 5: The Coaching and Mentoring Conversation Structuring conversations Using real-life workplace examples Practice with feedback Session 6: Setting Goals and Development Plans SMART and CLEAR goal setting Creating growth-focused action plans Monitoring progress and accountability Session 7: Mentoring for Career and Leadership Development Mentor roles and responsibilities Supporting long-term growth and resilience Reverse mentoring and cross-generational partnerships Session 8: Embedding a Coaching and Mentoring Culture How to support coaching within your team or organisation Integrating into performance conversations Sustaining development through peer coaching and communities of practice Assessment and Evaluation Participation in discussions and practical activities Feedback on peer coaching/mentoring exercises Optional personal development plan submission Course Materials Provided Participant workbook Coaching and mentoring toolkit (templates, models, guides) Suggested reading and resource list

Course Objectives By the end of this course, participants will be able to: Differentiate between coaching and mentoring and understand their unique purposes. Apply effective communication and active listening skills in developmental conversations. Use coaching models to guide structured conversations. Build trust and psychological safety in coaching and mentoring relationships. Create actionable development plans and track progress. Understand ethical boundaries and confidentiality. Course Outline Day 1: Foundations of Coaching and Mentoring Session 1: Introduction and Context What is coaching? What is mentoring? Key differences and when to use each Benefits to individuals and organisations Session 2: Core Skills for Effective Coaching and Mentoring Active listening Powerful questioning Giving and receiving feedback Empathy and emotional intelligence Session 3: Building Trust and Creating Psychological Safety Establishing rapport Confidentiality and ethical guidelines Setting boundaries and expectations Session 4: Coaching Models and Frameworks GROW Model (Goal, Reality, Options, Will) OSKAR and CLEAR frameworks Practical application and role play Day 2: Practising and Embedding Coaching and Mentoring Session 5: The Coaching and Mentoring Conversation Structuring conversations Using real-life workplace examples Practice with feedback Session 6: Setting Goals and Development Plans SMART and CLEAR goal setting Creating growth-focused action plans Monitoring progress and accountability Session 7: Mentoring for Career and Leadership Development Mentor roles and responsibilities Supporting long-term growth and resilience Reverse mentoring and cross-generational partnerships Session 8: Embedding a Coaching and Mentoring Culture How to support coaching within your team or organisation Integrating into performance conversations Sustaining development through peer coaching and communities of practice Assessment and Evaluation Participation in discussions and practical activities Feedback on peer coaching/mentoring exercises Optional personal development plan submission Course Materials Provided Participant workbook Coaching and mentoring toolkit (templates, models, guides) Suggested reading and resource list