1155 Care courses in Letchworth Garden City delivered Live Online

Overview By the end of the course, delegates will have:   Identify and prioritise key accounts Increasing business revenue through effective CRM The importance of client care in the business environment Contribution of Customer care towards to quality service Understand the benefits of high-level CRM and the part it plays in client retention Understanding the service excellence and its strengths Necessary attitudes for inspiring customer service Develop the important skills necessary for an effective Customer Relationship Manager Building rapport and creating strong working relationships Effective Communication between the clients Understanding the importance of interpersonal contact and behaviour

This day provides evidence based information on the preparation and performance of spirometry, and includes video demonstrations on spirometry and peak flow to help delegates gain the necessary skills to perform accurate spirometry tests.

CPD Accredited, Interactive Short Course - 1.5 hr session - Learn from the comfort of your own home or workplace - Learn how to deal with wounds, burns, sprains & strains, and other injuries Course Contents: What is classed as Display Screen Equipment (DSE) Who is a DSE user Illnesses and Injuries caused by the incorrect use of DSE How to set up your workstation so as to avoid injuries and musculoskeletal disorders DSE Assessment Checklist Work routine and the importance of taking breaks Eyes and eyesight testing Identifying training needs Working from home and home working assessments Benefits of this Short Course: In 2018/2019, nearly half a million people suffered from work-related musculoskeletal disorders, most of them having suffered from this for a while Though 138,000 of them only started having problems this year These conditions can significantly affect a person's life, and limit their mobility and dexterity This leads to being forced to retire early from work, earn less and have less of a social life I enjoyed the minor injuries webinar as it refreshed my memory in these areas and gave me the confidence to deal with any of these now. The training was delivered with practical demonstrations and I enjoyed the chance to use my brain during the lockdown.DEBBIE GROSCH-SQUANCE

This course provides learners with the knowledge and skills necessary to care for the adult patient requiring High Flow Nasal Oxygen (HFNO).

This course is designed to enable learners to increase their understanding of risk assessment and risk management in Health and Social Care settings.

Key Components Case study work (throughout) Introduction to Motivational Interviewing MI Strategies Facilitating Behaviour Change Care Act 2014 Cognitive Behavioural interventions Outcomes are policy and practice tools as well as an action plan

It is a requirement within codes of practice e.g., BS 5839-1, and within legislation e.g., Health & Safety at Work Act 1974, that duties are placed upon employers and employees regarding health & safety and in particular electrical safety.

An opportunity to develop essential knowledge and skills that are necessary for the safe care and management of a patient requiring an Intra-Aortic Balloon Pump (IABP)

This course enables participants to develop essential patient management skills that are necessary for identifying and managing the safe care of a patient requiring cardiac catheterisation.

Access to HE courses provide a good foundation in the knowledge and skills required for studying at university level, so that students are confident and well prepared when they go on to higher education.