834 Care courses in Borehamwood

This is not a single course but a set of menu options from which you can 'pick and mix' to create a draft programme yourself, as a discussion document which we can then fine-tune with you. For a day's training course, simply consider your objectives, select six hours' worth of modules and let us do the fine-tuning so that you get the best possible training result. Consider your objectives carefully for maximum benefit from the course. Is the training for new or experienced credit control staff? Are there specific issues to be addressed within your particular sector (eg, housing, education, utilities, etc)? Do your staff need to know more about the legal issues? Or would a practical demonstration of effective telephone tactics be more useful to them? Menu Rather than a generic course outline, the expert trainer has prepared a training 'menu' from which you can select those topics of most relevance to your organisation. We can then work with you to tailor a programme that will meet your specific objectives. Advanced credit control skills for supervisors - 1⁄2 day Basic legal overview: do's and don'ts of debt recovery - 2 hours Body language in the credit and debt sphere - 1⁄2 day County Court suing and enforcement - 1⁄2 day Credit checking and assessment - 1 hour Customer visits and 'face to face' debt recovery skills - 1⁄2 day Data Protection Act explained - 1⁄2 day Dealing with 'Caring Agencies' and third parties - 1 hour Debt counselling skills - 2 hours Elementary credit control skills for new staff - 1⁄2 day Granting credit and collecting debt in Europe - 1⁄2 day Identifying debtors by 'type' to handle them accurately - 1 hour Insolvency: Understanding bankruptcy / receivership / administration / winding-up / liquidation / CVAs and IVAs - 2 hours Late Payment of Commercial Debts Interest Act explained - 2 hours Liaison with sales and other departments for maximum credit effectiveness - 1 hour Suing in Scottish Courts (Small Claims and Summary Cause) - 1⁄2 day Telephone techniques for successful debt collection - 11⁄2 hours Terms and conditions of business with regard to credit and debt - 2 hours Tracing 'gone away' debtors (both corporate and individual) - 11⁄2 hours What to do if you/your organisation are sued - 1⁄2 day Other topics you might wish to consider could include: Assessment of new customers as debtor risks Attachment of Earnings Orders Bailiffs and how to make them work for you Benefit overpayments and how to recover them Cash flow problems (business) Charging Orders over property/assets Credit policy: how to write one Council and Local Authority debt recovery Consumer Credit Act debt issues Using debt collection agencies Director's or personal guarantees Domestic debt collection by telephone Exports (world-wide) and payment for Emergency debt recovery measures Education Sector debt recovery Forms used in credit control Factoring of sales invoices Finance Sector debt recovery needs Third Party Debt Orders (Enforcement) Government departments (collection from) Harassment (what it is - and what it is not) Health sector debt recovery skills Hardship (members of the public) Insolvency and the Insolvency Act In-house collection agency (how to set up) Instalments: getting offers which are kept Judgment (explanation of types) Keeping customers while collecting the debt Late payment penalties and sanctions Letter writing for debt recovery Major companies as debtors Members of the public as debtors Monitoring of major debtors and risks Negotiation skills for debt recovery Old debts and how to collect them Out of hours telephone calls and visits Office of Fair Trading and collections Oral Examination (Enforcement) Pro-active telephone collection Parents of young debtors Partnerships as debtors Positive language in debt recovery Pre-litigation checking skills Power listening skills Questions to solicit information Retention of title and 'Romalpa' clauses Sale of Goods Act explained Salesmen and debt recovery Sheriffs to enforce your judgment Students as debtors Statutory demands for payment Small companies (collection from) Sundry debts (collection of) Terms and Conditions of Contract Tracing 'gone away' debtors The telephone bureau and credit control Taking away reasons not to pay Train the trainer skills Utility collection needs Visits for collection and recovery Warrant of execution (enforcement)

The 'golden rule' of negotiation is simple - don't! But life's rarely that simple and very often we do have to negotiate, particularly if we want to win the business and especially if we want to win it on our terms. Such negotiations are crucial. We need to prepare for them. We need a strategy, and the skills to execute it. Does your team have a structured approach? Is it flawlessly executed, every time? Or is there room for improvement? This programme will help them master the six fundamentals of closing better business: Manage all these elements well and you will win more business, more profitably. This course will help participants: Negotiate from a position of partnership, not competition Deal more effectively and profitably with price objections Identify and practise successful sales negotiating skills Identify strengths and weaknesses as a sales negotiator Understand different types of buyer behaviour Learn to recognise negotiating tactics and stances Apply a new and proven structure to their business negotiations Identify and adapt for different behavioural styles Be alert to unconscious (non-verbal) communication Prepare and present a proposal at a final business negotiation stage Project confidence and exercise assertiveness in all sales negotiations 1 Planning for successful business negotiations This session introduces the concept of business negotiation and looks at its importance in the context of the participants' roles and activities. It briefly examines why we negotiate and the dynamics involved. Session highlights: What kind of a negotiator are you? Negotiation skills self-assessment and best practice How to establish roles and responsibilities for both parties How to identify and set objectives for both buyer and seller How to research and establish the other person's position (business negotiation stance) 2 How to structure your negotiations This module presents an eight-step framework or structure for use in negotiations and considers how best to prepare and plan your negotiations within the context of a supplier/customer relationship or business cycle. It also includes a brief review of legal responsibilities and what constitutes a 'deal'. Session highlights: Learn and apply a formal structure to use when negotiating How to establish short- and longer-term objectives and opportunities How best to plan, prepare and co-ordinate a major business negotiation meeting, or on-going negotiations Understanding of basic legal and organisational requirements 3 Verbal negotiation skills This session examines the human and communication dynamics inherent in any negotiation situation. It emphasises the importance of professional skills in preparing for a negotiation by identifying needs, wants and requirements accurately and by qualifying the competitive and organisational influences present. Session highlights: How to fully 'qualify' the other party's needs, requirements and constraints during the negotiation process by using advanced questioning and listening skills How to pre-empt negotiation objections by promoting and gaining commitment to options, benefits, value and solutions How best to propose and suggest ideas, using drawing-out skills 4 Non-verbal negotiation skills This module highlights how different personal styles, corporate cultures and organisation positions can influence events, and demonstrates practical methods for dealing with and controlling these factors. It also examines key principles of body language and non-verbal communication in a practical way. Session highlights: Gaining rapport and influencing unconsciously Understanding the importance of non-verbal communication; reading other people's meaning and communicating effectively as a result Ensure that non-verbal behaviour is fully utilised and observed to create maximum impact and monitor progress (eg, buying signals) Recognising that business negotiations are precisely structured and agreements gained incrementally 5 Proposing and 'packaging' This session highlights how best to present and package your proposal. It looks at how to pre-empt the need for negotiating by creating minor-options and 'bargaining' points, as well as how to manage the expectations and perceptions of the customer or buyer. Session highlights: How to identify the key variables that can be negotiated The power and use of 'authority' within your negotiations How to structure and present your proposal, ideas or quotation to best effect The importance of when and how to identify and influence buyer's objections 6 Dealing with price This module highlights how to best present and package price within your proposal or negotiation. In most cases, price has more to do with psychology than affordability and preparation and careful handling are essential. Session highlights: The three reasons that people will pay your asking price How to set price in a competitive market The key differences between selling and negotiating Ten ways to present price more effectively and persuasively 7 Getting to 'Yes': tactics and strategies There are many different tactics and strategies common to successful negotiators. This session looks at those that are most appropriate to the participants' own personal styles and situations. The importance of 'follow-through' is also explained and how to deal with protracted or 'stale-mate' business negotiations. Session highlights: How to negotiate price and reduce discounting early in the process How to recognise negotiating tactics and strategies in your customer or supplier Key strategies, techniques and tactics to use in negotiation The importance of follow-through and watching the details How to deal with stalled business negotiations or competitor 'lock-out' 8 Case studies and review This session examines a number of different situations and participants discuss ways to approach each. This will allow learning to be consolidated and applied in a very practical way. There will also be a chance to have individual points raised in a question and answer session. Session highlights: Case studies Question and answer Planning worksheet Negotiation 'toolkit' and check-list 9 Personal action plans Session highlights: Identify the most important personal learning points from the programme Highlight specific actions and goals Flag topics for future personal development and improvement

DATE: 7th March 2024 TIME: 4pm LOCATION: Studio A We are delighted to welcome back Film Buddy, who will once again be providing essential and easily-actionable guidance on how to take your first steps into the creative industries. Be sure to attend this event to get first-hand advice on how to advance your career, make essential connections and work your way onto professional productions.

Date: 10th October Time: 4pm Location: Studio A Come and join our introductory session with Film Buddy for 2023! From work experience to mentoring programmes, Film Buddy has everything you need to get to grips with your career in film and start on the right track. Sign up for your FREE TICKET and we'll see you there!

Date: 9th October Time: 4pm Location: Studio A Come and join our introductory session with Film Buddy for 2023! From work experience to mentoring programmes, Film Buddy has everything you need to get to grips with your career in film and start on the right track. Sign up for your FREE TICKET and we'll see you there!

Date: 24th October 2023 Time: 4pm Location: Studio A Sorcha Kurien-Walsh, a former pupil at Central Film School, has kindly agreed to join us to discuss her career as a TV screenwriter and her work on the upcoming comedy series Rivals, set to star David Tennant and Danny Dyer and release on Disney+ next year. Additionally, she will speak about her BBC Studios short film 'The Pink Pill', and answer any questions students may have about working as a screenwriter in the TV industry. Make sure to come along and bring questions to ask her!

Date: 12th March 2024 Time: 4pm Location: Studio A Acclaimed actress Ruth Negga will be joining us in a Professional Perspectives session next month, discussing her career, experiences working with many famous directors (Neil Jordan, Jeff Nichols, James Gray & Duncan Jones amongst others) as well as on TV shows such as Preacher, Misfits and Agents of SHIELD. There will also be a Q+A session towards the end where students can ask her questions directly. Be sure to book tickets in advance so that you can secure your place for this exciting event!

DATE: Tuesday 28th May TIME: 4pm LOCATION: Studio A Jordan Gifford is an up and coming writer, director and producer who will be coming in to give advice on looking for Freelance Film work. He will discuss his own burgeoning career, how he went from a runner to working in film locations, to being given the opportunity to produce his first feature film, all whilst also finding his own voice as a writer/director of dramatic short films. You will get the chance to ask him questions directly as well, and hear advice from someone who not too long ago was in your shoes exactly. Be sure to book in advance if you want to come along.

Date: Monday 11th December Time: 4pm Location: Studio A One of the most important British films of all time, Powell & Pressburger's Black Narcissus will be screened in advance of our December Professional Perspectives guest, Craig McCall, who will join us to speak about the career of Jack Cardiff, one of British cinema's most acclaimed cinematographers ever. Set in a mysterious monastery high in the Himalayas, the film focuses on the mental unravelling of a group of nuns trying to establish a school there, whilst erotic paintings on the ancient palace walls taunt their deepest, darkest desires. Come see the film that won Jack Cardiff the Oscar for Best Cinematography, and that lives on today as a prime example of psychological drama.

DATE: 30th January TIME: 4pm LOCATION: Studio A We are pleased to reignite Professional Perspectives in 2024 with a fantastic first guest, legendary British actress and multi BAFTA-winner Jessica Hynes. Jessica has acted in numerous critically-acclaimed series and films over a stunning career, including Spaced, Twenty Twelve, Doctor Who, Years and Years, Paddington 2, Son of Rambow and There She Goes. A celebrated screenwriter and director as well, every student at Central Film School will benefit from hearing Jessica speak, as she offers insight and advice from her time in the entertainment industry. Be sure to book tickets in advance so that you don't miss out.