591 CALM courses

Duration 2 Days 12 CPD hours This course is intended for Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course. Overview Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Customer Service - A Baseline Recognizing Your Customers Understanding Your Role in Customer Service 2. Developing A Customer Service Mind-Set Leveraging Your First Impression Feeling Positively About Customers Mastering Moods and Emotions 3. Identifying Customer Needs Understanding the Customer\'s Situation Avoiding Assumption and Prejudgment Meeting Basic Needs Seeking to Exceeding Expectations Building Repeat Relationships 4. Connecting with the Customer Achieving Authenticity through Body Language Responding Effectively to Problems Mastering Online Etiquette Seeking Customer Feedback 5. Dealing with Difficult Situations Effectively Addressing Complaints De-escalating Anger Establishing Common Ground Remaining Calm, Respectful and Objective 6. Effectively Addressing Complaints Creating a Memorable Customer Experience Additional course details: Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Social Media Strategy and Content workshop for professional hypnotherapists. Presented by Elle Cloke of We Do Social Media and The Social Media Gym.

The "Emergency Response for Care Homes" course is designed to provide care home staff with essential knowledge and skills to effectively respond to a wide range of emergency situations. This course aims to reinforce and update the participants' understanding of emergency protocols, procedures, and best practices, ensuring a safe and coordinated response in times of crisis.

5 Week Qi-Gong Course For The Earth Phase of Late Summer  When: Tuesday Evenings 6pm (via Zoom) All classes are recorded so you can catch up in your own time Dates: August 27th, September 3rd, 10th (this class will be at 10am), 17th and 24th Price: £50 (concessions available please do get in touch) Suitable for everyone no matter your experience During this course we will use Qigong forms, meditations, and healing sounds, focusing on the Earth element and its relationship to our body. The Earth element relates to the organs of digestion, the stomach, pancreas and spleen, to our flesh and muscles, to our sense of taste, and to our healthy robust immune system. It guides us to feel grounded and connected to the world around us, letting go of our worries, so we can come into our calm and healthy balanced centre. Where we can access our own natural health and vitality and connect to the sweetness of life. Qigong teaches us to come back to our bodies, to come back home, to a place of belonging that is inside all of us, a place of stillness in our the centre. Where we can better navigate life’s uncertainties with greater balance, ease, and steadiness. What is included:  Five live zoom classes Access to replays of all classes so you can catch up in your own time. Learn a simple Qigong form for the Earth Element Guided meditations Explore the 6 Healing sounds for each organ of the body. Learn how to clear the meridian pathways for increased vitality. Learn self-massage techniques for key acupuncture points to release stress and calm our busy minds. Qigong means “To Nourish Life” and for me having a regular practice helps to bring me home to myself. What will i get out of this course? 🍃 Reconnect with your body 🍃 Relax your mind 🍃 Improve mental clarity 🍃 Improve circulation 🍃 Enhanced breathing 🍃 Stronger immune system 🍃 Healthy hormone balance 🍃 Less physical tension 🍃 Reduced pain 🍃 More energy 🍃 Less stress and anxiety 🍃 Connect to self – Connect to life 🍃 Come into harmony with your inner nature 🍃 Expanded awareness of the mystery of the universe Everyone is welcome to join the course no matter your experience. Please get in touch if you have any questions.

This will be a gentle class to relax tension in the body and calm the nervous system. We will go through elements of the Simple Sleep Sequence created by Lisa Sanfilippo, as well as restorative poses and techniques from the Sleep Recovery™ toolkit. This is suitable for all levels. 

Become free from Anxiety and say goodbye to managing your anxiety and start living a happy and content life. This masterclass will show you can change how your mind works to eliminate the negative and debilitating emotional impact of anxiety, once and for all!

Welcome to the Female Leadership Retreat - Intrinsically You! Come join us for a transformative 2 day (1 night) experience, where women come together to empower, inspire, and connect. At this leadership retreat, you'll have the opportunity to unleash your leadership potential, participate in workshops and discussions led by industry experts, and network with like-minded individuals. Embrace your authentic self and explore the leader within you in a supportive and encouraging environment. This retreat is designed to inspire growth and confidence in every attendee for women within Senior Leadership roles, Directors and Business Owners. You will be part of a small, intimate group with each retreat limited to just 10 guests. The environment will be calm, welcoming, and inclusive, with an informal and relaxed format that is supportive. The entire experience will leave you feeling energised with greater clarity, a new sense of purpose, and new personal insights, ready to fully engage with the next steps of your leadership journey. Don't miss out on this opportunity to invest in yourself and connect with a community of strong, empowered women. Join us at the all-inclusive*, Female Leadership Retreat - 'Intrinsically You' and embrace your leadership potential! *Price includes all accommodation, food and refreshments provided, use of spa facilities and training materials and a 1:1 coaching session following the event at a time to suit you. (Note: price excludes individually booked spa treatments, which can be organised directly with the venue in advance by participants.) Now is your time to step back, reflect and re-energise!

Wellbeing singing workshop, day choir, learn harmony singing in a group, reduce stress and boost energy.

Are you a manager? Have you got pressures and challenges you're not entirely sure how to handle? Are you short of time and even shorter on energy? Would you like a little support, just for you? Look no further! Come and join us for a day of exploration and discussion that blends cutting edge insights with plain old common sense and looks to restore a little calm and confidence to your world.

Description Animal Communication Diploma The term 'animal communication' may conjure up notions of animal behaviour and animal body language. But it goes much beyond that. All human beings possess telepathic abilities that enhance interspecies communication, but many people are ignorant of this fact and do not recognize that animals are waiting for them to make a connection with them. Animal communication means the transmission of messages between you and an animal by means of telepathy and intuition. It has several benefits like understanding and resolving an animal's behaviour as well as health, communicating with your pet when you are not home, identifying the source of happiness of your pet, locating a missing animal, strengthening your connection and relationship with an animal, etc. With the help of our intuitive thoughts, we mentally transmit messages to animals and this process is known as animal communication. The messages may include emotions, thoughts, experiences and images. It is not the type of communication in which you try to figure out their feelings or needs with the help of their body language and behaviour. Professional animal communicators can even communicate with animals from a distance. Animals are skilful at intuitive communication. They communicate intuitively among themselves and sense surroundings and humans with the help of intuition. On the other hand, human beings' intuitive ability is a little suppressed by urban culture and busy lifestyles. Even though humans use their intuition knowingly, it is unconscious and uncontrolled. Therefore, intuitive people are gifted people. As we all possess intuition within us, we could train ourselves to communicate intuitively. If you have an interest in animals and you care for and love them, it is assumed that you are connecting with animals without knowing it yourself. A deep study on this subject and practice will help you develop a professional approach towards animal communication. It is commonly believed that animals are inferior to us intellectually, emotionally and spiritually. The concept of intuitive communication challenges this belief. Before learning animal communication, you must believe in your heart and in your ability to do interspecies communication. All of us can do this and it is not confined to the gifted. You should learn to keep your mind calm and quiet to hear the soulful voice of your pet or some other animal. Meditation will help you keep your mind calm. Keep in mind that animal communication is not a replacement for veterinary care. But it will help you understand and strengthen the relationship with an animal. This course on animal communication will help you comprehend the important aspects of animal communication. It will give you an insight into the importance of animal communication, two-way conversations, life lessons from other species, what to ask, how to ask and when, communication sessions, healing thoughts, long-distance communication, life beyond death, communication with wild animals, etc. What you will learn 1:Why Talk with Animals? 2:Two-way conversations 3:Lessons from species 4:What to Ask, How to and When 5:Communication sessions 6:Healing thoughts 7:From a distance 8:Beyond the here and now 9:Wild talk 10:Various veterinary conditions and treatments Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.