881 CALM courses

Effective Telephone Techniques - 1 day training course delivered in Nottingham practical workshop that challenges attendees to understand the strengths and weaknesses of their current telephone style, and help them develop more confident and successful telephone behaviours.

A slower simpler class for those that want to mobilise their body or release aches & pains. Calm the mind and take a break from a stressful life. Gentle yoga classes are suitable for all levels. Ideal for beginners.

Course Description This Office Administration and Stress Management: Part 3 course will help you to accept stressful situations. It will guide you through the way of reducing stress using routines. Because planning your tasks ahead of schedule helps you reduce stress by a great margin. This Office Administration and Stress Management: Part 3 course will also provide you with some environmental and physical tools to stay calm in stressful situations. You will learn some techniques to reduce the effect of stress on your body. If all these sound good to you, join the course right away!  Learning outcome  Learn to accept stressful situations Understand the importance of using routine in reducing stress Familiarise yourself with some tools to stay calm in stressful situations Learn some techniques to minimise the effect of stress on the body How Much Do Office Assistants Earn? Senior - £22,000(Appx.) Average - £21,000(Appx.) Starting - £19,000(Appx.) Requirement Our Office Administration and Stress Management: Part 3 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Office Administration and Stress Management: Part 3 Module 01: Accepting the Situation 00:05:00 Module 02: Using Routines to Reduce Stress 00:08:00 Module 03: Environmental Relaxation Techniques 00:06:00 Module 04: Physical Relaxation Techniques 00:09:00 Assignment Assignment - Office Administration and Stress Management: Part 3 00:00:00

Conflict Management 1 Day Training in Aberystwyth

We will guide you to be calm and ready for the bid day. Avoid the ten biggest presentation mistakes and understand the importance of a call to action. Use our tools to manage your anxiety and fear to be confident and natural. Remember to enjoy yourself and focus on what really matters, helping others. Learning Objectives Explain how to avoid the 10 biggest presentation mistakes, Apply nine prescriptions for managing anxiety Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Duration 2 Days 12 CPD hours This course is intended for Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course. Overview Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Customer Service - A Baseline Recognizing Your Customers Understanding Your Role in Customer Service 2. Developing A Customer Service Mind-Set Leveraging Your First Impression Feeling Positively About Customers Mastering Moods and Emotions 3. Identifying Customer Needs Understanding the Customer\'s Situation Avoiding Assumption and Prejudgment Meeting Basic Needs Seeking to Exceeding Expectations Building Repeat Relationships 4. Connecting with the Customer Achieving Authenticity through Body Language Responding Effectively to Problems Mastering Online Etiquette Seeking Customer Feedback 5. Dealing with Difficult Situations Effectively Addressing Complaints De-escalating Anger Establishing Common Ground Remaining Calm, Respectful and Objective 6. Effectively Addressing Complaints Creating a Memorable Customer Experience Additional course details: Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

This QA Level 2 Award in citizenAID (RQF) course is a half-day course to teach the skills and knowledge needed in case one finds themselves in the middle of a terrorist attack. The skills are also usable in any event where there might be either multiple or severely injured people. Past attendees said:  Attended the citizen aid course this week, absolutely brilliant. Whilst we all hope that we are never involved in a major incident, the big question though would be are we prepared, what would we do? This course discusses various incidents and some are uncomfortable to think about, but if something happened most people panic, after this course you are likely to stay calm, take control and above all save lives. This course is for everyone due to the current threats in the world, However large companies especially should consider training their staff, it may save your life or someone close to you. Highly recommended, well presented and really interesting. Benefits of this course: Following several terrorist attacks that have claimed the lives of countless victims and left many in hospital with critical injuries, both in the UK and abroad, it has been clear that normal, everyday people can save each other's lives with the right levels of training This course, together with the citizenAID Phone App and a pocket guide, has been designed by both highly experienced military and civilian clinicians This course will teach you what to do during a terrorist-related, or 'simply' a serious accident, where casualties can suffer from severe trauma. It is specifically designed to help people react safely, prioritise the injured and give life-saving first aid to the casualties RUN - HIDE - TELL - TREAT Watch this short, 4 ½ minute video by the Counter Terrorism Police UK on how to stay as safe as possible during firearms and weapons attacks Whether work is causing or aggravating mental health problems, employers have a legal responsibility toward their employees Fortunately, these events are rare, but when they do happen, being prepared can save your life, and that of others Where a risk is identified, steps must be taken to remove it or reduce it as far as reasonably practicable This half-day course gives people a good awareness of mental health in the workplace Better still, of course, is to do this citizenAID course with us, which will help a lot more! Course Contents Active shooter or knife attacker scenario Shooting incident Suspect bombs Exploded bomb Casualty first look Severe bleeding Tourniquets Haemostatic Dressings Unresponsive casualty Broken Bones Burns Casualty handover Accredited, Ofqual regulated qualification Our citizenAID course is a nationally recognised, Ofqual regulated qualification accredited by Qualsafe Awards and taught by an experienced trainer. This means that you can rest assured that your citizenAID training is of high quality. The Ofqual Register number for this course is 603/1934/3.

The "Emergency Response for Care Homes" course is designed to provide care home staff with essential knowledge and skills to effectively respond to a wide range of emergency situations. This course aims to reinforce and update the participants' understanding of emergency protocols, procedures, and best practices, ensuring a safe and coordinated response in times of crisis.

Breathe to Restore: Reclaiming Energy & Balance "Breathe to Restore" is a nurturing space to pause, reset, and replenish. Through restorative self-compassion practices, and gentle reflection, you’ll reclaim your energy and rebuild balance—supporting long-term wellbeing from the inside out. Together we will: Identify early signs of emotional fatigue Practice restorative breathwork to calm and re-energise Discover self-compassion tools and daily rituals for sustainable wellbeing Connect in a supportive space focused on healing and renewal This FREE class is for Adults and is sponsored by Community Fund, Awards for All By attending this class you release the teacher, Giada Gaslini and Art and Spirituality Cic, from any liability arising out of any personal injuries, emotional or physical release, death, physical reaction, expectations of results, theft in the venue or damages that may happen to people and objects while attending. Pictures will be taken during the workshop, if you prefer not to be in them, please inform the teacher.

Social Media Strategy and Content workshop for professional hypnotherapists. Presented by Elle Cloke of We Do Social Media and The Social Media Gym.