414 CALM courses in Liverpool delivered On Demand

When faced with a life-threatening emergency, knowing what to do in those first crucial moments can make all the difference. This Basic Life Support Course is designed to help learners build a solid understanding of essential response techniques, including how to recognise signs of distress, manage airways, and deliver effective chest compressions in line with current guidelines. It’s structured for those who want to gain valuable knowledge without the need for physical attendance — offering flexible, accessible learning from any device. Whether you’re brushing up your knowledge or starting from scratch, the course keeps things clear, concise, and focused. The material is thoughtfully laid out to support learners at any stage, making it ideal for professionals in healthcare-related fields, as well as responsible individuals looking to broaden their emergency awareness. With engaging lessons and an easy-to-follow format, you’ll gain the confidence to act wisely and calmly when it matters most. Key Features of the Course : Instant e-certificate Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Introduction to Basic Life Support Basic Life Support for Adults Basic Life Support for Children Basic Life Support for Infants Cardiopulmonary Resuscitation Objectives Airway Management Relief of Choking Major Injuries Medical Emergency Initial Assessment Objectives Additional Gifts Life coaching Course *** (Offer Ends Soon) *** Course Curriculum Basic Life Support The detailed curriculum outline of our course is as follows: Module 01 Introduction to Basic Life Support Basic Life Support Key steps in BLS Duty of Care Chain of Survival Emotional Stress and Fear of Doing Something Wrong Modul 02 Basic Life Support for Adults Introduction to Basic Life Support for Adults One Rescuer BLS/CPR for Adults Two-Rescuer BLS/CPR for Adults Adult Mouth-to-Mask and Bag-Mask Ventilation Adult Basic Life Support (BLS) Algorithm Use of the Automated External Defibrillator (AED) Module 03 Basic Life Support for Children BLS Differences for Adults and Children One-rescuer BLS for Children Two-rescuer BLS for Children Pediatric BLS Algorithm Child Ventilation Module 04 Basic Life Support for Infants Differences between BLS for Children and Infants One-rescuer BLS for infants Two-rescuer BLS for infants Automated External Defibrillator Infants and Children Module 05 Cardiopulmonary Resuscitation Objectives Starting CPR - Support Circulation Drowning Ventilations Full CPR Use of Oxygen During Resuscitation Special Circumstances with Resuscitation Module 06 Airway Management The Airway Management Mouth-To-Mouth Rescue Breathing Rescue Breathing Module 07 Relief of Choking What is Choking? Choking in an Adult or Child Older than One Year Choking in Infants Module 08 Major Injuries Head injuries or Concussions Neck & Back Injuries Ankle and Foot Injuries Fractures Dislocations Bleeding Module 09 Medical Emergency Heart Attack Stroke Asthma Attack Diabetic Hyperglycemia & Hypoglycemia Seizures Module 10 Initial Assessment Objectives The Underlying Principles The Three Steps to the Assessment Sequence Assessing Responsiveness Recovery Position Log Roll Certification Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. Assessment At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone with a knack for learning new skills can take this course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

🌟 Unlock Inner Peace and Resilience with 'Stress Management with Meditation - Overcome Adversity' Course! 🌟   Are you tired of feeling overwhelmed by the daily pressures of life? Ready to regain control and conquer stress? Dive into our transformative online course designed to equip you with powerful tools and strategies to navigate life's challenges with ease.   🧘‍️ Embrace Calmness: Learn the art of meditation from seasoned experts, guiding you through mindfulness practices tailored to reduce stress and anxiety. 🌈 Build Resilience: Discover effective techniques to bolster your mental resilience, empowering you to bounce back stronger from setbacks and adversities. 🌟 Overcome Challenges: Uncover how meditation serves as a powerful tool in overcoming life's hurdles, enhancing your ability to find clarity and focus amidst chaos.     🔑 Key Course Features: Comprehensive Modules: Dive into structured modules that cover various meditation techniques, stress management strategies, and resilience-building exercises. Expert Guidance: Benefit from insights and guidance from seasoned instructors with years of experience in meditation and stress management. Practical Exercises: Engage in practical exercises and meditation sessions that can be seamlessly integrated into your daily routine for maximum impact. Community Support: Join a community of like-minded individuals, fostering support and encouragement throughout your transformative journey.   🎯 Who Is This Course For? Whether you're a professional seeking work-life balance, a student facing academic stress, or simply someone striving for inner peace, this course is tailored for anyone seeking to conquer stress and embrace a more harmonious life. 💡 Invest in Yourself Today! Don't let stress dictate your life's narrative. Take charge of your well-being and embark on a journey towards a more balanced, resilient, and fulfilled self. Course Curriculum Module- 1 00:00 Module- 2 00:00 Module- 3 00:00 Module- 4 00:00 Module- 5 00:00 Module- 6 00:00 Module- 7 00:00 Module- 8 00:00 Module- 9 00:00 Module- 10 00:00

🌟 Unlock a Tranquil Tomorrow with Our Anger Management & Conflict Resolution Program! 🌟 Are anger and conflicts causing turbulence in your life? Do you wish for a calmer, more harmonious existence? Look no further! Introducing our transformative online course: the 'Anger Management & Conflict Resolution Program.'   🚀 Why Choose Our Program? ✅ Expert Guidance: Developed by seasoned psychologists and conflict resolution specialists, our program offers unparalleled insights into understanding and managing anger. ✅ Holistic Approach: We believe in addressing the root causes of anger and conflicts. Our holistic curriculum combines psychological strategies, practical exercises, and real-life scenarios to provide a comprehensive learning experience. ✅ Self-Paced Learning: Life is busy, and we get it! Enjoy the flexibility of learning at your own pace, anytime, anywhere. Our modular structure ensures that you can seamlessly integrate the program into your daily routine. ✅ Proven Techniques: Learn practical and proven techniques to defuse anger, enhance emotional intelligence, and resolve conflicts effectively. Our step-by-step guide empowers you with skills that last a lifetime. ✅ Community Support: Connect with a supportive community of learners on our exclusive platform. Share experiences, gain insights, and celebrate victories together on your journey to emotional well-being.   🌈 What You'll Learn: Understanding Anger: Explore the roots and triggers of anger, gaining deep insights into your emotional responses. Effective Communication: Master the art of clear and empathetic communication to prevent and resolve conflicts in personal and professional relationships. Coping Strategies: Acquire practical tools and techniques to manage stress, frustration, and anger, promoting a more serene state of mind. Conflict Resolution Skills: Develop the ability to navigate disagreements constructively, fostering healthier relationships and a more peaceful environment. Emotional Intelligence: Enhance your emotional intelligence, leading to improved self-awareness, better decision-making, and enhanced interpersonal connections.   🎁 Enroll Now and Enjoy Exclusive Benefits: 🔥 Early-Bird Special: The first 100 enrollees receive a limited-time discount! Seize the opportunity to invest in your emotional well-being. 💡 Bonus Resources: Gain access to additional resources, including worksheets, guided meditations, and expert interviews, to enrich your learning experience. 🤝 Lifetime Access: Once enrolled, enjoy lifetime access to the course material and any future updates. Your journey to emotional mastery is a lifelong commitment, and we're here to support you every step of the way. Don't let anger and conflicts dictate your life. Embrace a harmonious future with our 'Anger Management & Conflict Resolution Program.' Enroll now and embark on a transformative journey towards a more peaceful and fulfilling existence! Course Curriculum

🌟 Unlock Your Mindful Mastery 🌟 Transform your life with our Mindful Mastery Program: Guided Video Series and Comprehensive Handbook! 🚀 Are you ready to embark on a journey of self-discovery, resilience, and inner peace? Say goodbye to stress, overwhelm, and self-doubt as you dive into our groundbreaking Mindful Mastery Program.   🌈 What's Inside the Mindful Mastery Program? ✨ Guided Video Series: Immerse yourself in a series of expertly crafted, high-quality videos led by seasoned mindfulness practitioners. Each video is a carefully designed session that seamlessly integrates into your daily routine, guiding you towards a state of calmness, focus, and self-awareness. 📘 Comprehensive Handbook: Take your understanding of mindfulness to new heights with our in-depth handbook. Packed with practical exercises, insightful tips, and thought-provoking activities, this handbook is your go-to companion for unlocking the secrets of mindful living. It's not just a book; it's a roadmap to your mindful journey.   🌿 Why Choose Mindful Mastery? 1️⃣ Holistic Approach: Our program combines ancient mindfulness techniques with modern practices, providing you with a holistic approach to mental and emotional well-being. 2️⃣ Flexible Learning: Whether you're a busy professional, a parent, or someone with a hectic schedule, our program is designed to fit seamlessly into your life. Learn at your own pace, anytime, anywhere. 3️⃣ Proven Results: Join the countless individuals who have experienced transformative results through our Mindful Mastery Program. From increased focus to reduced stress, our program has positively impacted lives. 4️⃣ Expert Guidance: Our team of experienced mindfulness instructors brings a wealth of knowledge to guide you through each step of your journey. Benefit from their expertise and personalized insights.   Don't miss this opportunity to embark on a life-changing adventure towards Mindful Mastery. Your journey to a more focused, resilient, and joyful life begins here. 🚀 Ready to transform your life? Enroll now and start your Mindful Mastery journey today! 🚀 Course Curriculum Mindfulness Mindfulness Programme Overview 00:00 Mindfulness Introduction tnesso Mindful 00:00 Mindfulness Meditation 00:00 Mindfulness in Stress, Anxiety and Depression 00:00 Mindfulness for Bad Habits and Procrastination 00:00 Mindfulness for Pain Management 00:00 Mindfulness for Better Sleep 00:00 Mindfulness When at Work 00:00 Mindfulness for Kids 00:00 Mindfulness for Elderly 00:00 Mindfulness for Groups 00:00

The Anger Management Counselling Course is designed to help you understand the principles of anger management, from theories on anger to strategies for managing anger, discussing importance of understanding what the true meaning of anger management. It will provide you with an insight into anger management and understanding these principles in order to work with others to manage anger. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this course for? Anger Management Counselling Course is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This is a great opportunity for all student from any academic backgrounds to learn more on this subject.

Follow your dreams by enrolling on the Anger Management: Handling Anger in a Healthy Way course today and develop the experience, skills and knowledge you need to enhance your professional development. Anger Management: Handling Anger in a Healthy Way will help you arm yourself with the qualities you need to work towards your dream job. Study the Anger Management: Handling Anger in a Healthy Way training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Anger Management: Handling Anger in a Healthy Way course will allow you to enhance your CV, impress potential employers, and stand out from the crowd. This Anger Management: Handling Anger in a Healthy Way course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Anger Management: Handling Anger in a Healthy Way course through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the Anger Management: Handling Anger in a Healthy Way course, to ensure you are supported every step of the way. Get a digital certificate as proof of your Anger Management: Handling Anger in a Healthy Way course completion. Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Anger Management: Handling Anger in a Healthy Way course. The Anger Management: Handling Anger in a Healthy Way course is designed by industry experts and is tailored to help you learn new skills with ease. The Anger Management: Handling Anger in a Healthy Way is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the Anger Management: Handling Anger in a Healthy Way when it suits you. Access the Anger Management: Handling Anger in a Healthy Way course modules from any internet-enabled device, including computers, tablets, and smartphones. The Anger Management: Handling Anger in a Healthy Way course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the Anger Management: Handling Anger in a Healthy Way now and start learning instantly! What You Get Out Of Studying Anger Management: Handling Anger in a Healthy Way With Janets Free PDF certificate upon successful completion of the Anger Management: Handling Anger in a Healthy Way Full one-year access to Anger Management: Handling Anger in a Healthy Way Course materials Instant assessment results with the Anger Management: Handling Anger in a Healthy Way No hidden fees with the Anger Management: Handling Anger in a Healthy Way Full tutor support available from Monday to Friday with the Anger Management: Handling Anger in a Healthy Way Study the Anger Management: Handling Anger in a Healthy Way at your own pace Benefit from instant feedback through mock exams and multiple-choice assessments Gain a complete understanding of Anger Management: Handling Anger in a Healthy Way Accessible, informative modules taught by expert instructors Get 24/7 help or advice from our email and live chat teams with the Anger Management: Handling Anger in a Healthy Way Study the Anger Management: Handling Anger in a Healthy Way in your own time through your computer, tablet or mobile device Improve your chance of gaining professional skills and better earning potential by completing the Anger Management: Handling Anger in a Healthy Way Description  The Anger Management: Handling Anger in a Healthy Way training course is delivered through Janets' online learning platform. Access the Anger Management: Handling Anger in a Healthy Way content from any internet-enabled device whenever or wherever you want to. The Anger Management: Handling Anger in a Healthy Way course has no formal teaching deadlines, meaning you are free to complete the course at your own pace. Method of Assessment  To successfully complete the Anger Management: Handling Anger in a Healthy Way course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the Anger Management: Handling Anger in a Healthy Way course. After successfully passing the Anger Management: Handling Anger in a Healthy Way course exam, you will be able to apply for a CPD-accredited certificate as proof of your Anger Management: Handling Anger in a Healthy Way qualification. Certification All students who successfully complete the Anger Management: Handling Anger in a Healthy Way course can instantly download their digital certificate. You can also purchase a hard copy of the Anger Management: Handling Anger in a Healthy Way course certificate, which will be delivered by post for £9.99. Who is this course for: The Anger Management: Handling Anger in a Healthy Way is ideal for those who already work in this sector or are an aspiring professional. This Anger Management: Handling Anger in a Healthy Way course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The Anger Management: Handling Anger in a Healthy Way is open to all students and has no formal entry requirements. To study the Anger Management: Handling Anger in a Healthy Way course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path: The Anger Management: Handling Anger in a Healthy Way is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the Anger Management: Handling Anger in a Healthy Way and gain an industry-recognised qualification that will help you excel in finding your ideal job.

Overview of Dog First Aid Course Every second matters when your dog is in trouble. Whether they suddenly collapse, get injured, or have problems during labour, knowing what to do can help save their life. Our Dog First Aid Course helps dog owners and dog care professionals feel ready for emergencies. You will learn simple, clear steps to take before a vet can help. This course is perfect for anyone who wants to care for dogs with confidence. The UK has over 12.5 million dogs, yet only 11% of dog owners feel confident in an emergency. The Dog First Aid Course helps fill this gap. You’ll learn how to make a complete Dog First Aid Kit, how to give CPR to a dog, how to bandage wounds, and how to spot and respond to common medical problems. It also covers how to prevent health issues and how to support a dog through birth if problems happen. Each part of the Dog First Aid Course builds your knowledge and confidence. You won’t feel helpless when your dog needs you most. Instead, you’ll know how to act quickly and calmly. Whether you live with a furry friend or care for dogs in your work, this Dog First Aid Course gives you the tools to help when it truly matters. This Dog First Aid course will help you to learn: Know when a dog needs emergency first aid Put together a proper dog first aid kit Perform basic CPR on a dog, step by step Bandage wounds the right way to stop bleeding and protect injuries Spot common health problems in dogs and give the right first help Assist during a dog’s pregnancy, birth, and care for newborn puppies Who is this Course for? Dog owners who want to be ready to help in an emergency Pet sitters and dog walkers who care for dogs every day Staff working in kennels or doggy daycare centres Veterinary assistants who want to learn more about emergency care Anyone who works with or loves dogs and wants to feel more prepared Process of Evaluation After studying the Dog First Aid Course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Dog First Aid Course, you can order your CPD Accredited Digital / PDF Certificate for £5.99. (Each) Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Requirements You don't need any educational qualification or experience to enrol in the Dog First Aid Course. Career Path This Dog First Aid Course will lead you to many different career opportunities. Here are a few prospects: Veterinary Assistant – £18,000 to £25,000 per year Dog Walker / Pet Sitter – £20,000 to £35,000 per year Dog Groomer – £18,000 to £30,000 per year Kennel Assistant – £16,000 to £22,000 per year Animal Shelter Worker – £17,000 to £24,000 per year Course Curriculum Module 01: Introduction to Canine First Aid Introduction to Canine First Aid 00:06:00 Module 02: First Aid Kits for Canine First Aid Kits for Canine 00:07:00 Module 03: CPR For your DOG CPR For your DOG 00:05:00 Module 04: Dressing and Bandage Dressing and Bandage 00:06:00 Module 05: Different Medical Conditions and Treatment of Canine Different Medical Conditions and Treatment of Canine 00:09:00 Module 06: Preventing a Health and Safety Crisis Preventing a Health and Safety Crisis 00:06:00 Module 07: Pregnancy, Birth and Newborn Care Pregnancy, Birth and Newborn Care 00:08:00 Assignment Assignment - Dog First Aid Training 00:00:00

Whether you're a new dog owner or have years of tail-wagging companionship behind you, facing aggressive behaviour can be unsettling. This course offers a structured and reliable approach to understanding canine triggers and redirecting unwanted behaviours before they escalate. Learn how to read subtle warning signs, implement proven deterrent methods, and calmly manage situations that could lead to attacks — all from the safety and comfort of your own home. By guiding you through practical theory, expert techniques, and behaviour strategies, this course ensures you're better prepared to handle confrontational scenarios with confidence. No fluff, no jargon — just straight-to-the-point, easy-to-follow guidance that makes sense. Whether you’re protecting your own pup or keeping your family safe in the park, this is a solid step towards safer, more positive dog interactions. Learning Outcomes: By the end of this course, you'll be able to: Identify challenging and submissive signals in dogs Prevent dog aggression when walking your dog on a leash Handle a dog attack safely and effectively Understand the importance of socialisation and training in preventing dog attacks Recognize the signs of a potentially dangerous dog and take appropriate action At the beginning of the course, participants will receive an introduction to the challenging and submissive signals that dogs display. They will learn to recognise these signals and understand how to respond appropriately to prevent aggressive behaviour. The course will then delve into the topic of leash pulling and its contribution to dog aggression. Furthermore, the course will provide guidance on how to handle a dog attack. Participants will learn how to interpret a dog's body language and identify signs of aggression. They will also learn practical training methods to prevent and manage aggressive behaviour. Overall, this course aims to equip dog owners and trainers with the necessary skills to ensure their safety, as well as that of their dogs and those around them. How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The course is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Completing the Dog Training - Stop Dog Attacks course can provide you with valuable skills that can enhance your career in several fields, including: Dog Trainer: £15,000 - £35,000 per year Animal Control Officer: £17,000 - £30,000 per year Dog Behaviorist: £20,000 - £50,000 per year Note: These figures are approximate and may vary based on experience, qualifications, and location. Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

In a world where a single interaction can shape a customer’s loyalty, understanding the nuances of great service is no longer optional — it's expected. The Customer Service Techniques Course has been crafted for individuals who wish to improve how they engage, respond, and build rapport with customers, both calmly and confidently. From handling complaints with grace to mastering the art of listening, this course draws focus to the techniques that shape positive communication and professional behaviour. Whether you're at the beginning of your customer-facing journey or looking to sharpen your communication finesse, this course offers structured learning around tone, etiquette, and emotional intelligence. By learning how to manage expectations, deliver consistent messaging, and maintain composure under pressure, you'll gain a deeper understanding of what excellent service looks like across industries. If your goal is to leave customers feeling heard, helped, and happy — this course is an excellent place to start. Learning Outcomes: Understand the importance of customer service in business operations. Analyze customer needs and expectations to provide personalized customer service. Implement strategies for exceeding customer expectations and building lasting customer relationships. Develop effective communication skills for handling customer inquiries and complaints. Utilize innovative customer service strategies to create memorable customer experiences. "Customer Service Techniques" is a comprehensive course bundle designed to equip learners with the knowledge and skills necessary to deliver exceptional customer service. This course covers a range of topics, including the basics of customer service, customer follow-up, and innovative customer service strategies. With a focus on personalized service and effective communication, learners will develop the ability to build lasting relationships with their customers and exceed their expectations. This course bundle is ideal for customer service professionals, business owners, and entrepreneurs seeking to enhance their customer service skills. With a hands-on approach and real-world scenarios, learners will come away from this course with a valuable skill set that can be applied in a range of professional settings. Customer Service Techniques Course Curriculum Section 01: Introduction Section 02: History of Evolution Section 03: Customer Service Section 04: Customer Follow Up Section 05: Exceeding customer service Section 06: How to help? Section 07: Innovative customer service How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals seeking to enhance their skills and advance their careers. Business owners and entrepreneurs looking to create memorable customer experiences. Sales professionals seeking to enhance their customer service skills. Front-line employees looking to improve their customer service skills. Anyone interested in learning about the importance of customer service in business operations. Career path Customer Service Representative: £17,000 - £30,000 Sales Representative: £18,000 - £45,000 Customer Success Manager: £30,000 - £65,000 Marketing Manager: £25,000 - £70,000 Business Development Manager: £30,000 - £75,000 Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

The Understand Customers’ Needs and Online Behaviours course helps you connect with customers in a better way. You will learn how people think, act, and respond when they interact with businesses, especially online. The course covers communication skills, body language, and telephone manners, so you can give customers the best service. Whether you're selling something, helping someone, or just want to improve your customer skills, this course makes it easy. Course Curriculum ✓ Module 01: Basic Communication Skills ✓ Module 02: Advance Communication (I) ✓ Module 03: Advance Communication (II) ✓ Module 04: Telephone Etiquette ✓ Module 05: Body Language and Effective Communication Learning Outcomes Understand the basics of clear and polite communication. Learn advanced communication skills for real situations. Improve your listening and response techniques. Build strong customer relationships. Use telephone etiquette to make good impressions. Understand how to read and use body language. Respond better to online and in-person customer needs. Know what influences customer actions online. Handle different customer types with confidence. Communicate clearly and calmly under pressure. Who is this course for? This course is perfect for anyone who works with customers or wants to improve their communication. It’s great for people in sales, customer service, support, hospitality, or anyone who deals with clients online or by phone. If you want to understand people better and respond the right way, this course is for you. Eligibility Requirements You don’t need any past training to take this course. If you are willing to learn and improve how you talk and listen, you’re ready to begin. Career Path After finishing this course, you can work in many customer-focused roles. These include customer service advisor, support representative, sales assistant, call centre worker, or hospitality staff. You can also use these skills in marketing, retail, or any job that needs strong communication. (Learn more about this online course)