• Professional Development
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  • Personal Development

335 CALM courses in Cardiff delivered On Demand

Interior Design and Home Styling Course

By IOMH - Institute of Mental Health

Overview of Interior Design and Home Styling Course The Interior Design and Home Styling Course is the perfect way to learn how to make spaces look beautiful and work well. This growing industry in the UK is now worth over £3 billion, and more people are seeing how good design can improve their lives. In this course, you’ll learn the basic rules of design, how to use different design elements, and how to apply popular styles to real rooms. It also teaches how to think about each room separately so that your ideas match the needs of the space. This Interior Design and Home Styling Course also focuses on using eco-friendly ideas, which is important today. You’ll learn how to design spaces that are both stylish and kind to the environment. With clear lessons, examples, and easy-to-follow guides, this course helps you feel confident when working on any home styling project. You’ll also learn how to present your ideas in a professional way, which is useful if you're working with clients or showing your portfolio. If you're thinking about starting your own business, the Interior Design and Home Styling Course also gives helpful tips on how to manage a design business. Whether you want to improve your own home or start a new career, this Interior Design and Home Styling Course gives you the skills to make every space special. By the end of the Interior Design and Home Styling Course, you will be able to: Understand the main rules of interior design and plan spaces that work well Use colours, shapes, and textures to create calm and stylish rooms Add eco-friendly ideas to your designs to support a greener future Share your design ideas clearly with professional presentations Run design projects from start to finish with confidence Design rooms to suit different needs and personal tastes Who is this course for? This Interior Design and Home Styling Course is great for: People who love decorating and want to improve their homes with expert tips Creative minds who want to learn about design, colour, and space Anyone thinking of starting a career in interior design and needs a strong base Professionals like architects or artists who want to add interior styling to their skills Property developers or estate agents who want to better present and understand spaces Process of Evaluation After studying the Interior Design and Home Styling Course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Interior Design and Home Styling Course, you can order your CPD Accredited Digital / PDF Certificate for £5.99. (Each) Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Requirements You don't need any educational qualification or experience to enrol in the Interior Design and Home Styling Course. Career Path This Interior Design and Home Styling Course can help you grow into roles such as: Interior Designer – £23K to £45K per year Architectural Consultant – £28K to £55K per year Colour Consultant – £25K to £40K per year Visual Merchandiser – £18K to £35K per year Interior Stylist – £22K to £38K per year Course Curriculum Interior Design and Home Styling Course Module 1: Introduction to Interior Design 00:25:00 Module 2: Design Principles 00:23:00 Module 3: Project Overview 00:30:00 Module 4: Design Elements 00:22:00 Module 5: Design Elements Practical Components 00:32:00 Module 6: Room by Room Design 00:23:00 Module 7: Popular Interior Designs 00:22:00 Module 8: Sustainable Design 00:19:00 Module 9: Presenting Your Ideas 00:20:00 Module 10: Managing Interior Design Business 00:24:00 Assignment - Interior Design and Home Styling Course 00:00:00

Interior Design and Home Styling Course
Delivered Online On Demand4 hours
£11.99

Medical Administrator Course

5.0(2)

By Training Express

If you've ever phoned a GP surgery or hospital and been greeted by someone who seems to know everything — that’s the work of a Medical Administrator. This course gives you the knowledge to handle medical paperwork, book appointments, manage patient records, and decode the mysterious world of medical jargon — without the need for a white coat or a stethoscope. It’s built for anyone who wants to move confidently into a medical office setting, learning everything from basic office procedures to patient confidentiality and communication techniques — all without leaving your sofa. The UK healthcare sector is one of the busiest in Europe, with over 1.5 million NHS staff and rising demand for admin professionals who keep things running smoothly behind the scenes. With this online course, you'll find out how medical offices stay organised, how records are handled, and how the front desk often runs the show — all while keeping it calm and polite. Whether you're aiming for a role in a hospital, private clinic or GP surgery, this course walks you through the essentials in a way that makes sense. No jargon. No fluff. Just everything you need to know to get moving in the world of medical admin. Learning outcome: After completing this course successfully, you will Learn about clinical and medical administration Understand how to manage a filing system and medical records Understand how to preserve confidentiality in a medical setting Learn the terminology and jargon used in medical Know how to keep up with workplaces safety Acquire an understanding of healthcare information technology Learn about legal considerations and ethics Key Features of the Medical Administrator Course : Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases *** Additional Gifts *** Free Life coaching Course *** (Offer Ends Soon) *** Course Curriculum The detailed curriculum outline of our Medical Administrator course is as follows: ***Medical Administrator*** Module 01: Introduction to Medical and Clinical Administration Module 02: Organise Schedules Module 03: Maintaining Medical Records Module 04: Effective Filing Systems in Medical Offices Module 05: Confidentiality in a Medical Environment Module 06: Controlling Stocks and Supplies Module 07: Medical Jargon and Terminology Module 08: Maintaining Workplace Safety Module 09: Information Technology in Health Care Module 10: Medical (Clinical) Coding and Billing Module 11: Legal aspects and Ethics Accreditation All of our courses, including this Medical Administrator course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your courses, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. Assessment At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. Who is this course for? Anyone can enrol in this Medical Administrator course. This course will provide a wealth of information for: Anyone who enjoys learning new skills Anyone looking to get ready for greater employment opportunities Anyone seeking to enhance their career in order to obtain promotions Anyone who wishes to raise their current abilities to a higher level. Career path You will be able to pursue a number of careers after completing this course, including: Medical Secretary Health records clerk Medical Assistant Medical Receptionist Patient Coordinator Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Medical Administrator Course
Delivered Online On Demand1 hour
£12

Overview of Art Therapy Course Art therapy is becoming more popular as people understand the importance of mental health. In the UK, over 1.6 million people receive psychological therapies through the NHS every year. Our Art Therapy Course is designed to help learners use art to support people who are dealing with trauma, anxiety, or emotional stress. This course shows how creative activities can help people feel better and find new ways to express themselves. The Art Therapy Course covers many useful topics. You will learn how the brain works, how art affects emotions, and how to support children, adults, and families through creative methods. The course also includes mindful art techniques, reflective writing, and therapeutic drawing. These tools are used by professionals to help people open up and feel calm. With this course, you can learn how colour, shapes, and drawing can support mental wellbeing. In the UK, the demand for art therapists is growing. Private sessions can cost between £50 and £120 an hour. After finishing the Art Therapy Course, you can work in schools, the NHS, care homes, or even run your therapy sessions. This Art Therapy Course helps you build a strong foundation to support others through creativity. Whether you're starting a new career or adding to your skills, the Art Therapy Course is a great way to learn how art can heal. Learning Outcomes By the end of this Art Therapy Course, learners will be able to: Understand the basic ideas behind art therapy and how it connects to mental health. Use simple brain science to guide helpful creative therapy sessions. Try mindful art techniques using colour and creative expression. Apply art therapy with children, adults, and families in different situations. Use drawing and reflective writing to support emotional healing. Plan and design full art therapy sessions for different groups. Who is this course for? This Art Therapy Course is for anyone who wants to use creativity to support others: Healthcare workers who want to bring creative ways to help patients deal with stress, trauma, or emotional struggles. Teachers and school staff who want to use art therapy to support students with stress, behaviour, or emotional needs. Care workers in community centres, care homes, or hospices who want to help people through creative and calming activities. Anyone interested in mental health and creativity, who wants to use art therapy for personal or family wellbeing. People changing careers who are thinking about working in mental health and want a strong starting point. Process of Evaluation After studying the Art Therapy Course Course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Art Therapy Course Course, you can order your CPD Accredited Digital / PDF Certificate for £5.99. (Each) Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Requirements You don’t need any educational qualification or experience to enrol in the Art Therapy course. Career Path Completing this Art Therapy Course can lead to many rewarding roles, such as: Art Therapist – £25,000 to £45,000 a year Mental Health Support Worker – £18,000 to £28,000 a year Therapeutic Activities Coordinator – £20,000 to £32,000 a year Community Wellbeing Facilitator – £22,000 to £35,000 a year Children’s Art Therapy Assistant – £19,000 to £30,000 a year Course Curriculum: Module 01: Introduction to Art Therapy Introduction to Art Therapy 00:17:00 Module 02: Art Therapy: Psychology and Neuroscience Art Therapy: Psychology and Neuroscience 00:18:00 Module 03: Art Therapy in Practice Art Therapy in Practice 00:18:00 Module 04: Creative Therapy Creative Therapy 00:14:00 Module 05: Mindful Creativity: Colour and Creation Mindful Creativity: Colour and Creation 00:17:00 Module 06: Art Therapy Techniques and Applications Art Therapy Techniques and Applications 00:34:00 Module 07: Using Mindfulness in Art Therapy Using Mindfulness in Art Therapy 00:26:00 Module 08: Drawings Drawings 00:35:00 Module 09: Reflective Writing Reflective Writing 00:22:00 Module 10: Art Therapy for Children Art Therapy for Children 00:21:00 Module 11: Art Therapy for Adults Art Therapy for Adults 00:18:00 Module 12: Art Therapy for Family Art Therapy for Family 00:33:00 Module 13: Illness and Art Illness and Art 00:15:00 Module 14: The Art Therapist The Art Therapist 00:20:00

Art Therapy
Delivered Online On Demand5 hours 8 minutes
£11.99

Emergency First Responders Course

5.0(2)

By Training Express

Emergency First Responders In moments when every second counts, preparation can make all the difference. Our Emergency First Responders Course is built for those who want to stay calm, think clearly, and act with purpose in high-pressure situations. Whether you're looking to broaden your knowledge or enhance your response skills for emergencies at home, in the workplace, or within the community, this course offers a focused and informative experience — all without the need to attend a physical classroom. Designed with accessibility in mind, the course delivers essential know-how through engaging online modules, giving you the confidence to recognise emergencies, respond appropriately, and make informed decisions when it matters most. From first aid fundamentals to structured emergency protocols, you'll be guided by expert-driven content that keeps things clear, sharp, and genuinely useful. No fluff, no filler — just relevant, high-impact learning that fits your schedule and gives you a strong foundation in emergency response. Key Features CPD Certified Emergency First Responders course Instant e-certificate Fully online, interactive Emergency First Responders course with audio voiceover Developed by professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance From mastering the basics of ambulance care to navigating through trauma emergencies, our course leaves no stone unturned. You'll delve into the intricacies of dealing with fractures, catastrophic bleeding, and airway management with the precision of a seasoned professional. But it doesn't stop there. We guide you through the nuances of paediatric first aid, loss of responsiveness, CPR, and beyond, ensuring you're prepared for any medical emergency that comes your way. So, if you're ready to take on a journey where your knowledge becomes the beacon of hope for those in need, join us in redefining what it means to be an Emergency First Responders. Course Curriculum Module 01: Basics of Ambulance Care Module 02: Incident Survey: Primary & Secondary Survey Module 03: Dealing With Fractures and Dislocations Module 04: Catastrophic Bleeding and Airway Management Module 05: Trauma Emergencies Module 06: First Aid Treatment for Critical Injuries Module 07: First Aid: What to do & What not to do? Module 08: Medical Emergency Module 09: Paediatric First Aid for Common Illnesses Module 10: Loss of Responsiveness and CPR Module 11: Oxygen Equipment for First Aiders Module 12: Delivery Devices and Associated Risks Module 13: Oxygen Safety Learning Outcomes: Demonstrate proficiency in administering basic ambulance care procedures effectively. Conduct primary and secondary surveys proficiently during emergency incidents. Apply appropriate techniques for managing fractures and dislocations safely. Implement strategies for managing catastrophic bleeding and ensuring proper airway management. Identify and respond effectively to various trauma emergencies using first aid. Demonstrate competency in providing first aid for critical injuries confidently. Accreditation All of our courses, including this Emergency First Responders course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Emergency First Responders. Certification Once you've successfully completed your Emergency First Responders course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Emergency First Responders course certification has no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Emergency First Responders course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Emergency First Responders course is ideal for: Healthcare professionals seeking emergency response skills enhancement. Individuals pursuing careers in emergency first responders or paramedicine. Workers in high-risk environments requiring basic emergency response capabilities. Parents or guardians interested in learning paediatric first aid techniques. Community members keen on acquiring essential first aid knowledge. Requirements Learners do not require any prior qualifications to enrol on this Emergency First Responders course. You just need to have an interest in Emergency First Responders. Career path After completing this Emergency First Responders Course you will have a variety of careers to choose from. The following job sectors of Emergency First Responders are: Ambulance Care Assistant Emergency Medical Technician First Responder Paramedic Paediatric First Aider Oxygen Equipment Technician Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Emergency First Responders Course
Delivered Online On Demand1 hour
£12

You Can't Tell Me What To Do (Self Guided version)

By Nurturing Neurodiversity

This is the self-guided version of the 'You Can't Tell Me What To Do' course, with Dr Naomi Fisher and Heidi Steel. This course starts on 25th September and offers recorded presentations and activities, to help you build a family strategy for a happier, calmer life.

You Can't Tell Me What To Do (Self Guided version)
Delivered Online On Demand
£145

Mindful Living Coaching

5.0(1)

By Create Harmony

Mindful Living Coaching helps you live more mindfully, to offer yourself the time and space you need to process your thoughts, calm your emotions and rest the body. This course offers additional support along the way.

Mindful Living Coaching
Delivered Online On Demand6 hours
£150

Stress & Anxiety Management: Psychology

By IOMH - Institute of Mental Health

Overview of Stress & Anxiety Management: Psychology In a world where stress seems to lurk around every corner, mastering the art of stress management has become essential for survival. The UK's mental health landscape paints a vivid picture: according to the Mental Health Foundation, 74% of adults have felt so stressed they've been overwhelmed or unable to cope.This "Stress & Anxiety Management" course is your lifeline in turbulent times. Dive deep into the psychology of stress, unravelling its mysteries and learning to harness its power for good. Discover the subtle differences between stress and anxiety, and arm yourself with a toolkit of coping strategies. From breathing techniques to cognitive behavioural therapy, you'll explore a range of stress management approaches that can transform your life. The Stress Management course doesn't just stop at personal growth; it opens doors to a burgeoning industry. With mental health awareness on the rise, the demand for stress management experts is skyrocketing. Whether you're looking to enhance your own well-being or carve out a career in helping others, this course is your first step towards mastering the art of calm in a chaotic world. In this Stress & Anxiety Management course, you will: Sharpen your skills to help you advance your career. Acquire a comprehensive understanding of various related topics and tips from industry experts. Learn in-demand knowledge and skills in high demand among UK employers, which will help to kickstart your career. Enrolling in the Stress & Anxiety Management: Psychology course can assist you in getting into your desired career faster than you ever imagined. So without further ado, start now! Get a Quick Look at The Course Content: This Stress & Anxiety Management: Psychology Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Stress & Anxiety Management: Psychology. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Stress & Anxiety Management: Psychology course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Stress & Anxiety Management: Psychology is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the Stress & Anxiety Management: Psychology course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Stress & Anxiety Management: Psychology Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Psychology of Stress What is 'Stress'? 00:09:00 How does 'stress' affect us? 00:09:00 Why do we experience 'stress' differently? 00:10:00 'Good stress' (Eustress) Vs 'Bad stress' (Distress) 00:09:00 'Stress' and 'Burnout' 00:09:00 Individual experiences of 'stress' Coping with stress as an individual 00:09:00 Low ability (inability) to cope with stressors 00:07:00 What do people use to cope with stress? 00:10:00 'Addictions' and Coping with 'Stress' 00:09:00 Stress Management 'Breathing' in Stress Management 00:08:00 Stress-Reducing Techniques 00:10:00 Medication Treatments (Pharmacology) - Part 1 00:06:00 Medication Treatments (Pharmacology) - Part 2 00:04:00 Nutrition and 'Stress' - Part 1 00:04:00 Nutrition and 'Stress' - Part 2 00:06:00 Psychology of 'Anxiety' What do we call 'anxiety'? 00:06:00 What is the difference between 'stress' and 'anxiety'? 00:07:00 When does 'anxiety' become an 'anxiety disorder'? 00:05:00 Anxiety Disorders Generalised Anxiety Disorder (GAD) 00:08:00 Social Anxiety Disorder (Social Phobia) 00:08:00 Panic Disorder 00:07:00 'Addictions' and Anxiety Disorders 00:10:00 Coping with Anxiety Psychotherapy for Anxiety Disorders 00:08:00 Cognitive Behavioural Therapy (CBT) for Anxiety Disorders 00:09:00 Mindfulness & Mindfulness Based Therapy (MBT) 00:11:00 Medial Treatments (Pharmacology) 00:05:00 Anxiety-Reducing Techniques 00:10:00 Final Words Good Bye and Thank You! 00:02:00 Resources Resources - Psychology of Anxiety & Stress 00:00:00

Stress & Anxiety Management: Psychology
Delivered Online On Demand3 hours 35 minutes
£11

iPET Network Level 2 Award in Canine Body Language

By Amplified Behaviour

The only OFQUAL regulated dog body language qualification in the UK, giving pet professionals and dog lovers a Level 2 Award in Canine Body Language in a one day live and remote seminar format. Learn to Speak Dog The ultimate bargain bucket bundle combining Dog Body Language Chapters 1, 2 & 3 plus a bonus module to practise your growing observation skills with force free harness fitting. A must have course for any dog owner, pet professional or dog lover! Common myths and mistakes are explained and debunked - you'd be amazed about how much of what we take for granted as "doggy truth" is actually wrong Learn the A B C of dog communication, how to observe each body part, zoom out on the context and spot postural words or phrases Identify tell tale signs of worry and distress that will help you keep your dog safe around children and other dogs Teach your dog to be comfortable and confident wearing a harness, muzzle, vet collar or jazzy jacket with a practical lesson in force free handling! Understand the full suite of dog greetings, how to spot a good dog to mix with AND recognise the all important flags to fair and unfair play between dogs! Dog Body Language Course Curriculum Becoming fluent in dog makes your personal and professional relationship with dogs stronger than it's ever been before. Learning a new language is for life! And this one is utterly fascinating. Here's a breakdown of your lesson plan.. 1 Welcome! Important Docs For Your Qualification Your Student Contract and course information 2 Dog Body Lang Chapter 1: Dog Watching Dog Watching: Scent Become Fluent in Dog! Firm Foundations Zooming In & Behaviour in Context Body Language Myths & Misconceptions Introduction To The Tail Tail Speed & Posture Do Dogs Want Their Tummies Tickled? The Eyes The Ears The Mouth Dog Body Language Level 1 Retention Quiz 3 Dog Body Language Chapter 2: Calming Signals & Avoiding Aggression Introduction Calming Signals Part 1 Calming Signals Part 2 Aggression & Bites Poses of Confidence & Relaxation How To Greet A Dog Dog Body Language Level 2 Retention Quiz 4 Force Free Harness, Muzzle, Vet Collar & Jumper Fitting! Force Free Harness, Muzzle, Vet Collar & Jumper Fitting! 5 Dog Body Language Chapter 3: Dog Greetings & Play Introduction The Dog Handshake Greeting Strategies The Approach The 'Now What?' Fair Play Unfair Play Family Play Getting Involved with Dog-Dog Play Dog Body Language Level 3 Retention Quiz 6 Bonus Talk - Dominance Theory In Detail Let's Talk About Dominance A comprehensive regulated qualification including a live practical skills day and over 15 bite sized video learning modules for you to watch again and again! Put your new-found dog watching skills straight into practise! One of the most important building blocks for any dog owner, understanding body language is Hannah's speciality. She's written the book, she's written the course and now she's written the UK's 1st OFQUAL regulated qualification with iPET Network! This package combines all three dog body language levels, practical application module 'Force Free Harness, Muzzle & Cone fitting' and an 8 HOUR LIVE TRAINING DAY to help you put your new-found dog watching skills straight into practise!

iPET Network Level 2 Award in Canine Body Language
Delivered Online On Demand
£365

Embossing Workshop - Beginner - Learn at Home in Your Own Time

4.3(7)

By Rachel Ellen

Explore the delicate art of paper embossing with our Beginner On-Demand Paper Embossing Course, perfect for enhancing your wellbeing and complementing other crafts like bookbinding. Led by an experienced tutor, this course offers easy-to-follow, step-by-step video tutorials that introduce you to the basics of embossing, from creating simple designs to adding intricate textures to your paper projects. Whether you're new to crafting or looking to expand your skill set, you'll find embossing to be a meditative and rewarding practice. Not only does it add a beautiful touch to your handmade creations, but it also brings a sense of calm and satisfaction to your crafting journey

Embossing Workshop - Beginner - Learn at Home in Your Own Time
Delivered Online On Demand6 hours
£212

Difficult Situations: Calming Upset Customers

5.0(9)

By Chart Learning Solutions

The first priority in calming upset customers is to diffuse tension and then resolve the issue. Discover some words to avoid and how to ensure angry customers feel like they are heard, feeling empathy and can see you are trying to find a resolution. The focus needs to be you and the customer against the situation. Learn how to implement a four-step model for calming upset customers. Understand how to manage customer complaints better in the future by understanding the special needs of customers with complaints. Learning Objectives Explain the difference between difficult situations and difficult customers, Apply a four-step model for calming upset customers, Summarize the do's and don'ts of working with upset customers Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Difficult Situations: Calming Upset Customers
Delivered Online On Demand18 minutes
£34.95