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25 Educators providing Call Center courses

Call CenterIn Person
Art Skills Centre

art skills centre

London

ART Skills Centre’s mission is to empower individuals with practical skills and to introduce transformative online tools. We connect learners and professionals through apprenticeships, skills development, and sponsorships. We believe in blended learning by combining online training (via e-learning, webinars, live streaming) with onsite courses. Unlock a better life through skills development with ART Skills Centre.

Nine Training Center

nine training center

Established in 2015 in the Kingdom of Bahrain, The Nine Training Center is a specialized institution with the objective of delivering high-quality training experiences at local and regional levels. Through its unique approach and well-rounded programmes, the center has steadily enriched the lives of professionals and significantly contributed to improvements in various organizations. The 9TC team strongly believes that training is the key to the success of any organization. An investment in human capital will positively lead to enhanced business performance, customer retention, higher staff engagement and, inevitably, increased revenues.

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Career Coach Academy

career coach academy

Career Coach Academy’s TESOL/TEFL is among the most highly-regarded teacher training institutions globally. With more than 3,100 teacher graduates, it has indeed earned a special reputation among teachers due to its high-quality certification and diploma programs. To date, it has opened its TESOL/TEFL program in Japan. Our Asia-pacific headquarters located in Tokyo, Hamamatsu and Nagoya are now accepting enrollees for its certificate and diploma program. Its initial course offering include Diploma in TESOL/TEYL, Diploma in Entrepreneurship and Masterclass TESOL.

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NetZealous LLC

netzealous llc

We are NetZealous, a Provider of Innovative Professional Trainings in these Diversified, Niche Areas: Regulatory Compliance Human Resources Healthcare IT Being innovators in providing professional trainings in these areas, we augment professionals’ careers. Our trainings help them grow in their chosen paths and enable them to scale new peaks. Our courses are designed to suit the latest requirements of the industry. These take professionals closer to their desired levels of excellence. We have a vast pick of clients that range from startups to mid-level companies to Fortune 500 companies. Our trainings and courses promote their professional development. NetZealous is a major partner in professionals’ career growth, much as they have been part of our growth. Our training services set new benchmarks, as a result of which our customers get customized, cost-effective, on-demand training solutions from us. Our trainings are effective and tailored to suit their exact needs, and are from Experts who are well-known in the industry. Our Modes of Professional Trainings The niche areas in which NetZealous offers professional trainings are imparted in a number of easy, cost-effective ways. These include: Web Seminars; In-Person, Live Seminars; In-House Consulting; Conferences; Learning Managements Systems, and Products What Makes us a Global Organization? Everything that makes an organization a truly global one, you will find in NetZealous: Our Experts are Chosen from Around the World; NetZealous Offers Trainings to Professionals and Organizations from at Least Four Continents; We Impart Knowledge of the Latest Regulations and Updates and Globally Accepted best Practices Our Seminars and Consulting Businesses are Held in Global Locations. At Present, We have Offices in the Following Locations: We have virtual offices in a number of other locations around the world. While our web seminars cuts across geographical borders; our seminars and in-house trainings are conducted at the client location.

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Erevuka

erevuka

We developed Erevuka to seal the gaps in access to quality training and boost productivity of young professionals which in turn contributes to the positive performance of companies. We partner with training and coaching organisations to make this a reality for our customers.

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Iqpc

iqpc

3.0(19)

London

IQPC goes beyond the traditional physical and virtual event experience to deliver enhanced learning and networking opportunities. We offer blended digital learning through our extensive library of white papers, webinars, videos, case studies, and tailored research to keep you ahead of your industry. Our B2B digital communities extend your networking beyond the event to over 1 million members. Our combination of digital content, real world events, virtual events and online communities provides unrivaled learning, network and sponsorship opportunities.

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IQPC Training

iqpc training

IQPC goes beyond the traditional physical and virtual event experience to deliver enhanced learning and networking opportunities. We offer blended digital learning through our extensive library of white papers, webinars, videos, case studies, and tailored research to keep you ahead of your industry. Our B2B digital communities extend your networking beyond the event to over 1 million members. Our combination of digital content, real world events, virtual events and online communities provides unrivaled learning, network and sponsorship opportunities.

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Xaviers Institute of Business Management Studies

xaviers institute of business management studies

Xaviers Institute of Business Management Studies (XIBMS) offers Business and Management Studies programs for working-class professionals. We strive to provide some of India’s best distance learning management courses.

Nextgen Training Solutions

nextgen training solutions

NextGen is a South African Level 2 B-BBEE company with its head quarters in Randburg, Johannesburg. NextGen was incorporated in 2005 with the aim of providing businesses across all industry sectors with professional services, technology solutions and skills development programmes tailored to meet their information technology challenges.

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Iebest

iebest

ieBEST has been established to provide best tutoring all around the world by using latest available technology. ieBEST mission is to provide world-class online tutoriong service at the door steps of the students so that regardless of geographical, financial and time barriers, all students can have access to high quality education at very economical fee. ieBEST truly believe that all students deserve to get highest quality education. In its endeavor to promote education, ieBEST provides an opportunity to the students to study and learn at their convenience and pace. Moreover, each one of them has the opportunity to define his/her own path to get the knowledge he/she needs for his/her own development.

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123

Courses matching "Call Center"

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Essential call centre technologies

5.0(3)

By Systems & Network Training

Call centre training course description A theory based course covering the major technologies found in call centres today. What will you learn ACD IVR CRM CTI Diallers Call centre training course details Who will benefit: Anyone needing to know about technologies used in call centres. Prerequisites: Telecommunications Introduction Introduction to data comms and networking Duration 2 days Call centre training course contents Overview What are call centres? What are contact centres, Inbound call centres, outbound call centres, blended call centres, Call centre architectures. Telephony and telecomms basics PSTN, switching, PBXs, call routing. Data basics OSI, IP, VoIP. Routing, queuing and matchmaking Principles, distribution, sequencing. ACDs PBX features, Users, call processing, agent features, supervisor features, ACD telephones, ACD calls vs PBX calls, agent positions, ACD groups, routing calls, skills based routing. IVR Types, architectures, choice and control, best practices, IVR input technologies, IVR output technologies, speech recognition, call routing, IVR sizing, web based self service. CRM Contact management, databases, integration, use in call centres, benefits and features. Call centre integration Media types, VoIP, unified messaging, VoiceXML. CTI Simple CTI, 1st and 3rd party integration, CTI benefits and applications in call centers. Diallers History, campaigns, campaign types, Call Progress Detectors, Preview and Predictive Dialling. Management tools Measuring, managing, optimising, recorders, forecasting call centre resources.

Essential call centre technologies
Delivered in Internationally or OnlineFlexible Dates
£2,477

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