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25 Educators providing Call Center courses

NetZealous LLC

netzealous llc

We are NetZealous, a Provider of Innovative Professional Trainings in these Diversified, Niche Areas: Regulatory Compliance Human Resources Healthcare IT Being innovators in providing professional trainings in these areas, we augment professionals’ careers. Our trainings help them grow in their chosen paths and enable them to scale new peaks. Our courses are designed to suit the latest requirements of the industry. These take professionals closer to their desired levels of excellence. We have a vast pick of clients that range from startups to mid-level companies to Fortune 500 companies. Our trainings and courses promote their professional development. NetZealous is a major partner in professionals’ career growth, much as they have been part of our growth. Our training services set new benchmarks, as a result of which our customers get customized, cost-effective, on-demand training solutions from us. Our trainings are effective and tailored to suit their exact needs, and are from Experts who are well-known in the industry. Our Modes of Professional Trainings The niche areas in which NetZealous offers professional trainings are imparted in a number of easy, cost-effective ways. These include: Web Seminars; In-Person, Live Seminars; In-House Consulting; Conferences; Learning Managements Systems, and Products What Makes us a Global Organization? Everything that makes an organization a truly global one, you will find in NetZealous: Our Experts are Chosen from Around the World; NetZealous Offers Trainings to Professionals and Organizations from at Least Four Continents; We Impart Knowledge of the Latest Regulations and Updates and Globally Accepted best Practices Our Seminars and Consulting Businesses are Held in Global Locations. At Present, We have Offices in the Following Locations: We have virtual offices in a number of other locations around the world. While our web seminars cuts across geographical borders; our seminars and in-house trainings are conducted at the client location.

Courses matching "Call Center"

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Essential call centre technologies

5.0(3)

By Systems & Network Training

Call centre training course description A theory based course covering the major technologies found in call centres today. What will you learn ACD IVR CRM CTI Diallers Call centre training course details Who will benefit: Anyone needing to know about technologies used in call centres. Prerequisites: Telecommunications Introduction Introduction to data comms and networking Duration 2 days Call centre training course contents Overview What are call centres? What are contact centres, Inbound call centres, outbound call centres, blended call centres, Call centre architectures. Telephony and telecomms basics PSTN, switching, PBXs, call routing. Data basics OSI, IP, VoIP. Routing, queuing and matchmaking Principles, distribution, sequencing. ACDs PBX features, Users, call processing, agent features, supervisor features, ACD telephones, ACD calls vs PBX calls, agent positions, ACD groups, routing calls, skills based routing. IVR Types, architectures, choice and control, best practices, IVR input technologies, IVR output technologies, speech recognition, call routing, IVR sizing, web based self service. CRM Contact management, databases, integration, use in call centres, benefits and features. Call centre integration Media types, VoIP, unified messaging, VoiceXML. CTI Simple CTI, 1st and 3rd party integration, CTI benefits and applications in call centers. Diallers History, campaigns, campaign types, Call Progress Detectors, Preview and Predictive Dialling. Management tools Measuring, managing, optimising, recorders, forecasting call centre resources.

Essential call centre technologies
Delivered in Internationally or OnlineFlexible Dates
£2,477