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Account Management
By Inovra Group
Overview Account Management is an important role within any organisation. Account Managers are responsible for nurturing customer relationships and increasing sales with their organisation’s key customers. The Account Manager will usually act as a first point of contact for clients; responding to complaints, purchases, project requests and any general queries. Their approach should help maintain client relationships in order to ensure that they continue to use the company for business. This one day course can help them learn the key skills they need. Description Build a strong account management team that are able to effectively manage customer relationships and drive sales The role of account manager is both important and demanding. The account manager acts as the ‘face’ of the business and should professionally represent the business by creating a strategy for success and delivering a high level of customer service. Account managers need to be effective communicators, needing to both engage with the client and also develop internal relationships to ensure promises are delivered upon. Another key responsibility of the account manager is to identify business opportunities and help drive business results for their company. Account Management can be a very challenging role depending on the number of clients, the range of industries the clients represent, and the nature and attitude of the client. The main focus of the role is to provide continual client service to clients, this may include quarterly or annual business reviews, additions to the account in terms of extra services supplied plus face-to-face and online meetings, on a regular basis. The Account Manager will also be responsible for delivering high levels of client service to ensure that clients do not leave and will need to create a strategy around this. This strategy will depend on the type of client in terms of size of the business commitment, Key Performance Indicators plus contractual agreements which may dictate the framework for the relationship. Building a personal relationship as well as a business one is key to becoming an effective Account Manager. After all, “It is easier to fire a business associate or employee than it is to fire a friend”. Why should people attend this training course? Well, just imagine if your employees were better able to: Build effective business relationships with clients and help drive sales performance. Add value to clients and help ensure their requirements are met or exceeded. Measure the performance of their key accounts and adapt their approach accordingly. Understand the key attributes required for success and work on developing them. Set a strategy for sales success and create action plans for pre-defined goals. Monitor and measure their own performance and set their own targets. Ultimately, this training course will help employees to focus on what is required to succeed in the role of account manager, building a strategy with clear actions and helping the organisation to business success. Who is this course for? This Account Management training course is for anyone that works in an account management role or relevant sales function and will assist the participants in improving their working practices, developing customer relationships and in turn increasing business performance and sales success. Requirements for Attendance Prior sales experience is recommended, but an awareness of the sales process as a minimum will suffice.
Story Corner
By Flavour Like Fancy
Join us for a May bank holiday storytelling session on Monday 31st May, brought to you by Flavour Like Fancy.
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C&G 2391-50, Initial Verification of Electrical Installations
By Technique Learning Solutions
The City and Guilds 2391-50 electrical course has been designed to meet the needs of the electrical installation industry, and is aimed at practising electricians who have not carried out inspection and testing since qualifying or who require some update of training before going on to other City and Guilds qualifications. Candidates who achieve the City and Guilds 2391-50 qualification could progress on to the City and Guilds 2391-51: the Level 3 Certificate in Inspection, Testing and Certification of Electrical Installations. The City and Guilds 2391-50 course will focus on the teaching and learning of initial verification and certification of electrical installations. In order to claim the full City and Guilds 2391-50 qualification, students must successfully complete: One 1 hour 30 minute online multiple choice test to be completed during the courseOne 3 hour 30 minute practical test to be completed after the course, broken into two sections as follows:Task A – Initial Verification and Certification of the Complete Installation – 2hrs and 30minsTask B – Short Answer Questions – 1hr To further support this course, we offer a 1 day practical workshop (at the cost of £120.00 Net VAT) available to candidates who have completed the course and require further ‘hands on’ practical experience prior to their practical exam. Most students who take this option elect to complete this the day before their practical assessment. The City and Guilds 2391-50 course costs include examination entry fees.
C&G 2391-51, Periodic Inspection and Testing of Electrical Installations
By Technique Learning Solutions
City and Guilds 2391-51, level 3, is ideal for people with limited experience of periodic inspection of electrical installations. If you are already working as an Electrician, but have not carried out inspection and testing since qualifying, or you require to update before moving onto other qualifications, then this 5 day City and Guilds 2391-51 course will be right for you. City and Guilds 2391-51 Course Content: Principles, practices and legislation for the periodic inspection, testing and condition reporting of electrical installations. Requirements for completing the safe isolation of electrical circuits and installations Requirements for inspecting, testing and recording the condition of electrical installations Requirements for completing the periodic inspection of electrical installations Differences between periodic inspection and initial verification Requirements for safe testing of electrical installations which have been put in to service Requirements for testing before circuits are live. Requirements for testing live installations Understanding and interpreting test results Requirements for the completion of electrical installation condition reports and associated documentation Confirmation of safety of system and equipment prior to completion of inspection, testing and commissioning Carrying out inspection of electrical installations prior to them being put into service Ability to test electrical installations prior to them being put into service Produce a condition report with recording observations and classification In order to claim the full City and Guilds 2391-51 qualification, students must successfully complete: One x1 hour 30 minute online multiple choice (Open Book) Exam to be completed during the course One x3 hours 30 minute practical test to be completed after the course, broken into sections as follows: Task A – Visual Inspection – 30mins Task B – Periodic Inspection and Test – 2hrs Task C – Short Answer Questions – 1hr To further support this course, we offer a 1 day practical workshop (at the cost of £120.00 Net VAT) available to candidates who have completed the course and require further ‘hands on’ practical experience prior to their practical exam. Most students who take this option elect to complete this the day before their practical assessment. The City and Guilds 2391-51 course costs include examination entry fees.
C&G 2391-52, Initial and Periodic Inspection and Testing of Electrical Installations
By Technique Learning Solutions
City & Guilds 2391-52 Combined Course: Course Description The new Testing and Inspection City & Guilds 2391-52 Combined Course qualification replaces and is improved on the former 2394/2395 that was previously available to electricians but has since been withdrawn. City & Guilds 2391-52 course runs over five consecutive days, the first three days covering fundamental theory. The fourth day covering Initial Verification practical and revision. The fifth day of the City & Guilds 2391-52 course covering Periodic Inspection practical and revision with an open book 2 hours Multiple choice exam. A 5 day City & Guilds 2391-52 course for a student possessing knowledge of the wiring regulations and with minimal knowledge of inspection and testing, We strongly recommend City and Guilds 2382 is achieved prior to sitting this course, though this is NOT an entry requirement. In order to claim the full City & Guilds 2391-52 qualification, students must successfully complete the following: Completed during the course each student will sit a 2 hours online Multiple choice exam (open book) Then will have to reattend and complete a Practical Assessment which is 4hrs. Assessment – 2391-52 Task A – Visual Inspection – 30mins Task B – Periodic Inspection and Test – 2hrs and 30mins Task C – Short Answer Questions – 1hr and 20mins To further support this course, we offer a 1 day practical workshop (at the cost of £120.00 Net VAT) available to candidates who have completed the course and require further ‘hands on’ practical experience prior to their practical exam. Most students who take this option elect to complete this the day before their practical assessment. The City & Guilds 2391-52 course costs include examination entry fees. The Tutors: Our Tutors are qualified, highly experienced, enthusiastic, knowledgeable and extremely friendly, you can take full advantage of all the tips of the trade, personal experiences and practical advice they offer. This short theory course is intensive, but no compromise is made on the course content. The atmosphere is relaxed and enjoyable which creates a good learning environment. On-site Available Group Rate: (up to 8 people): £895.00 + VAT Per Day* plus £50.00 + VAT Exam Entry Fee per Student *(over 8 people, please call on 0800 112 3310 to discuss Group Rate) This course replaces City & Guilds 2394/2395 combined – Level 3. Essential Book supplied *throughout* course!First exam fee included!
Free Conversation Classes (copy)
By Hola Amigos Spanish School
¡Hola, amigos! On the 18th 19th and 20th of December (19:30 GMT) we will offer an online free conversation class. 20th December Levels C1 to C2. We will meet other students, get to know each other and, of course, practice Spanish. Come and meet us! We will be learning some Navidad vocabulary, talks about Spanish and latino traditions and of course we will have lot of fun. Book your place in our web! Levels: A1 to C2. Check the web to know the available days for each level.
Harry Potter and the Chamber of Secrets Book Course
By One to One English Lessons with Richard
Harry Potter book course one to one
Harry Potter and the Philosopher's Stone Book Course
By One to One English Lessons with Richard
Harry Potter book course one to one
