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Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning Learn from anywhere, whenever you want In this hotel receptionist training course, you will discover the key skills and knowledge needed to excel in the dynamic world of hotel hospitality. From guest relations to reservations and communication, this course will cover all important aspects of hotel hospitality skills making you a confident and professional hotel receptionist. This course at a glance Accredited by CPD UK Endorsed by Quality Licence Scheme Know the rules of grooming and dress code Learn how to communicate with customers Understand the roles and responsibilities of a hotel receptionist Get acquainted with the steps for selling Know the factors influencing buying decisions Learn the customer buying objections Know how to be assertive to become a reception assistant Learn how to handle customer complaints Understand the tips for success as an HR assistant Get acquainted with the rules of email etiquette Know the concept of Upselling Learn Cross-selling Why Hotel Receptionist Training Course right for you? This comprehensive course is beneficial for those who want to gain practical skills in conversing with customers and knowing telephone and email etiquette rules. You will learn the rules of grooming and dress code and techniques to build good customer relationships. In addition, this interactive course will help you build rapport with customers and educate you on the roles and responsibilities of the hotel receptionist. You will have a broad knowledge of upselling, cross-selling, and customer buying objections. By the end of the course, you will gain extensive knowledge in customer relationships, telephone etiquette, email etiquette, and technical concepts such as up-selling and cross-selling. Hotel Receptionist Training Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Introduction Introduction How to Converse with Customers How to Converse with Customers Rules of Email Etiquette Rules of Email Etiquette Rules of Grooming and Dress Code Rules of Grooming and Dress Code Rules of Telephone Etiquette Rules of Telephone Etiquette Relationship with Customers Relationship with Customers Building Rapport with Customers Building Rapport with Customers Roles and Responsibilities Roles and Responsibilities What is Up Selling What is Up Selling What is Cross Selling Identify the Steps for Selling Identify the Steps for Selling Factors Influencing Buying Decision Factors Influencing Buying Decision Customer Buying Objections Customer Buying Objections Assertive as Reception Assistant Assertive as Reception Assistant Handling Customers Complaints Handling Customers Complaints Tips for Success as a HR Assistant Tips for Success as a HR Assistant What is Cross Selling Who should take this course? This comprehensive course is designed for those who want to enhance their communication skills to converse with different clients and learn the tactics to build rapport with customers. It is suitable for those who want to take a step ahead in their career of hotel management. Entry Requirements There are no academic entry requirements for this hotel receptionist training course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This hotel receptionist training course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Unlock the potential of the thriving residential property market with our comprehensive course designed for ambitious individuals seeking to excel in property sales. Whether you're a newcomer or looking to refine your expertise, this course delves into the essentials of real estate valuation, legal intricacies, and financial nuances associated with buying and selling homes. Gain a deep understanding of property appraisal, including insights into basic building construction and identifying potential defects. Master the skills needed to navigate the complex landscape of property transactions, ensuring you can confidently manage records and systems, while staying abreast of relevant UK tax regulations. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Imagine having the knowledge to assess the true value of a home and the expertise to guide clients through the entire sales process seamlessly. Our course equips you with the tools to analyse market trends, understand the financial aspects of property transactions, and comprehend the legal framework governing residential sales. With a focus on practical applications, you'll learn how to manage property sales from listing to closing, ensuring every transaction is smooth and successful. Embrace the opportunity to transform your understanding of residential property sales and step into a realm of new possibilities. Course Curriculum Module 01: Introduction to Residential Property Sales Module 02: Valuation of Real Estate Module 03: Law Relating to Residential Property Sales Module 04: Residential Agency Module 05: Finances Involved in Buying and Selling Property Module 06: Property Appraisal and Basic Building Construction and Defects Module 07: Records and Systems Module 08: UK Tax on Property Learning Outcomes: Understand key concepts in residential property sales. Conduct accurate valuations of residential real estate. Apply laws relevant to residential property sales. Manage residential property agency operations effectively. Navigate finances in property buying and selling. Identify construction defects in property appraisals. CPD 10 CPD hours / points Accredited by CPD Quality Standards Property Sales for Residential Area 2:28:12 1: Module 01: Introduction to Residential Property Sales 07:42 2: Module 02: Valuation of Real Estate 28:01 3: Module 03: Law Relating to Residential Property Sales 31:10 4: Module 04: Residential Agency 20:06 5: Module 05: Finances Involved in Buying and Selling Property 07:19 6: Module 06: Property Appraisal and Basic Building Construction and Defects 17:23 7: Module 07: Records and Systems 12:50 8: Module 08: UK Tax on Property 22:41 9: CPD Certificate - Free 01:00 Who is this course for? Aspiring real estate agents. Property valuation enthusiasts. Individuals interested in property law. Prospective home buyers. Real estate finance learners. Career path Real Estate Agent Property Valuer Residential Property Lawyer Real Estate Financial Advisor Property Appraiser Residential Property Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Unlock the potential of the thriving residential property market with our comprehensive course designed for ambitious individuals seeking to excel in property sales. Whether you're a newcomer or looking to refine your expertise, this course delves into the essentials of real estate valuation, legal intricacies, and financial nuances associated with buying and selling homes. Gain a deep understanding of property appraisal, including insights into basic building construction and identifying potential defects. Master the skills needed to navigate the complex landscape of property transactions, ensuring you can confidently manage records and systems, while staying abreast of relevant UK tax regulations. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Imagine having the knowledge to assess the true value of a home and the expertise to guide clients through the entire sales process seamlessly. Our course equips you with the tools to analyse market trends, understand the financial aspects of property transactions, and comprehend the legal framework governing residential sales. With a focus on practical applications, you'll learn how to manage property sales from listing to closing, ensuring every transaction is smooth and successful. Embrace the opportunity to transform your understanding of residential property sales and step into a realm of new possibilities. Course Curriculum Module 01: Introduction to Residential Property Sales Module 02: Valuation of Real Estate Module 03: Law Relating to Residential Property Sales Module 04: Residential Agency Module 05: Finances Involved in Buying and Selling Property Module 06: Property Appraisal and Basic Building Construction and Defects Module 07: Records and Systems Module 08: UK Tax on Property Learning Outcomes: Understand key concepts in residential property sales. Conduct accurate valuations of residential real estate. Apply laws relevant to residential property sales. Manage residential property agency operations effectively. Navigate finances in property buying and selling. Identify construction defects in property appraisals. CPD 10 CPD hours / points Accredited by CPD Quality Standards Property Sales for Residential Area 2:28:12 1: Module 01: Introduction to Residential Property Sales 07:42 2: Module 02: Valuation of Real Estate 28:01 3: Module 03: Law Relating to Residential Property Sales 31:10 4: Module 04: Residential Agency 20:06 5: Module 05: Finances Involved in Buying and Selling Property 07:19 6: Module 06: Property Appraisal and Basic Building Construction and Defects 17:23 7: Module 07: Records and Systems 12:50 8: Module 08: UK Tax on Property 22:41 9: CPD Certificate - Free 01:00 Who is this course for? Aspiring real estate agents. Property valuation enthusiasts. Individuals interested in property law. Prospective home buyers. Real estate finance learners. Career path Real Estate Agent Property Valuer Residential Property Lawyer Real Estate Financial Advisor Property Appraiser Residential Property Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Car Mechanic Training Course Overview Did you know there are 32.7 million cars on the streets of the UK? With this massive number of cars comes a great demand for skilled car mechanics. So, if you have a passion for cars and wish to pursue a career in this demanding industry, our Car Mechanic Training Course can be the perfect starting guide. This course is designed to show you the techniques for keeping cars in their top form. Here, you will get a better understanding of the general maintenance of cars. From the informative modules, you will learn about different parts of cars, such as combustion engines, cooling systems, fuel systems and more. The course will also teach you how to work on brakes and maintain the tyres as well.  Along with the maintenance skills, you will also learn how to buy cars. The course will also provide you with a CPDQS-accredited certificate. This certificate will help you pursue a career in the relevant industry. Enrol now! Learning Outcomes Introduce yourself to the general car maintenance techniques Learn about the internal combustion engine Explore the different parts of a car, such as the cooling system, fuel system, electrical system etc Know how to work with tyres and brakes Master the strategies for buying the right car Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Car Maintenance Car Buying Who Should Take This Car Mechanic Training Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Car Mechanic Training course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Car Mechanic Training Course Certification After completing and passing the Car Mechanic Training Course successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path This exclusive Car Mechanic Training Course will equip you with effective skills and abilities and help you explore career paths such as  Car Mechanic Workshop Owner Car Mechanic Assistant Module 01: Introduction to Safety and Maintenance Introduction to Safety and Maintenance 00:12:00 Module 02: General Maintenance General Maintenance 00:14:00 Module 03: Dashboard Indicator Lights Dashboard Indicator Lights 00:14:00 Module 04: Tyres Tyres 00:12:00 Module 05: The Internal Combustion Engine The Internal Combustion Engine 00:09:00 Module 06: The Cooling System The Cooling System 00:09:00 Module 07: The Fuel System The Fuel System 00:09:00 Module 08: The Electrical System The Electrical System 00:10:00 Module 09: The Drive Train The Drive Train 00:10:00 Module 10: Brakes Brakes 00:08:00 Module 11: Buying a Car Buying a Car 00:11:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

***24 Hour Limited Time Flash Sale*** Conveyancing, Estate Agent and Mortgage Advisor - Endorsed Training Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Venture into the compelling world of property transactions with our dynamic, QLS-endorsed 3-course bundle - Conveyancing, Estate Agent, and Mortgage Advisor Techniques. Brought together under one roof, these courses will cultivate an in-depth understanding of the multifaceted processes behind buying, selling, and managing properties. Our premier QLS-endorsed courses - Conveyancing, Estate Agent, and Mortgage Advisor Techniques are not just another theoretical endeavour; they delve into the most intricate aspects of the property industry. The outcome? Hardcopy certificates that validate your newfound, industry-relevant knowledge and skills in these domains. But why stop at three? To amplify your learning experience, we've supplemented this bundle with five crucial CPD QS accredited courses. Key Features of the Conveyancing, Estate Agent and Mortgage Advisor - Endorsed Training Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Conveyancing, Estate Agent and Mortgage Advisor - Endorsed Training bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Conveyancing QLS Course 02: Estate Agent QLS Course 03: Mortgage Advisor 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: UK Property Development Course 02: Property Management Diploma Course 03: Property Law and Taxation Course 04: Contracts Law UK 2021 Course 05: Social Housing Management In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Conveyancing, Estate Agent and Mortgage Advisor - Endorsed Training courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes Profound understanding of the principles and theories behind Conveyancing, Estate Agent, and Mortgage Advisor Techniques. Ability to analyze the trends and principles of UK Property Development. Comprehensive knowledge of Property Management and Social Housing Management. Understanding the intricacies of Property Law and Taxation and Contracts Law UK 2021. Proficiency in handling mortgage advisory processes. Competence in utilizing estate agency principles in property transactions. Adeptness in applying conveyancing principles in property buying and selling scenarios. Step into the vibrant world of property transactions with our QLS-endorsed bundle courses in Conveyancing, Estate Agent, and Mortgage Advisor Techniques. Complementing these three foundational courses, five CPD QS accredited courses provide you with an all-round, theoretical understanding of the property industry in the UK, ranging from property law and taxation to contracts law and social housing management. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals seeking to understand the theories and principles behind conveyancing, estate agency, and mortgage advising. Professionals in the property industry looking to enrich their theoretical knowledge. Aspiring estate agents and mortgage advisors. Law students or professionals interested in property and contracts law. Career path Conveyancing Solicitor - Average salary in the UK: £40,000 - £60,000 per year. Estate Agent - Average salary in the UK: £20,000 - £60,000 per year. Mortgage Advisor - Average salary in the UK: £30,000 - £45,000 per year. Property Developer - Average salary in the UK: £40,000 - £70,000 per year. Property Manager - Average salary in the UK: £25,000 - £45,000 per year. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Customers are astute and well-practised in researching and seeking information, solutions and added value in the minimum number of clicks online. There's only so much time they're willing to spend carrying on clicking. This mentality isn't just restricted to the world of B2C. In our increasingly hectic world, where information is expected to be available instantly, it applies just as much to B2B. In this workshop, we look at how putting yourself in the shoes of your customer and mapping their decision-making and buying journey is critical to ensuring that you provide what they perceive as fast solutions and added value. You will learn all about the three pillars for creating competitive brand experiences: Customer engagement planning puts you firmly in the shoes of your customer, helping you to build meaningful marketing communications delivered through the right resources at the right time to inspire your customers to engage with you. This programme will help participants to: Understand the evolution of the customer buying journey Map a customer buying journey for your brand or solutions Understand the customer micro-moments and signals indicating interest and buying intent, both online and offline Apply the psychology of branding to build marketing communications with impact Develop sales and marketing content that differentiates your brand(s) from the competition by demonstrating unique value and how you can meet your customer's needs 1 The evolution of the customer journey Understand how the use of mobile has had an impact on the customer buying journey where today's customers can research and compare products and solutions whenever and wherever they like, making the purchase journey even less linear Explore how marketers are adapting to this new customer behaviour and drawing upon various strategies to win the hearts and minds of their audiences 2 The See-Think-Do-Care framework Explore the many different frameworks used to track the customer journey Understand and apply the modern marketing model, where the internet has enabled the customer to hop between multiple touchpoints before making a purchase decision 3 Customer micro-moments and signals in their buying journey Understand the online and offline moments when customers seek information to research and make buying decisions Apply this understanding to build a marketing communication plan to reach customers at all stages of their buying journey 4 The role of branding in the customer journey Explore the psychology of branding Learn how to ensure your branding is relevant to your target customer needs Bring together your brand value and story to achieve brand loyalty 5 The Why-How-What framework Apply a systematic approach to build a successful and compelling brand Understand how starting with 'why' will help build your brand purpose Apply the content marketing matrix to communicate your brand's value Apply the hero-help-hub model to build engaging content marketing Actionable outcomes We will use your brand examples to provide opportunities for practice: You will learn and reflect on best practice examples of customer engagement You will discover your brand value, purpose and the 'sweet spot' to drive engagement with your customers You will create a customer engagement plan that can be implemented immediately within your business You will receive immediate feedback on your customer engagement plan You will have the opportunity to share common issues and solutions with your colleagues in the group

Retail Management with Inventory Management Diploma Master the art of retail with our Retail Management with Inventory Management Diploma. Hone your skills in Retail Management strategies and pricing. Learn inventory management to complete your Retail Management expertise. Learning Outcomes: Comprehend Retail Management fundamentals. Design a comprehensive Retail Strategy. Execute proficient Retail Buying techniques. Implement effective Retail Pricing Strategies. Optimise Inventory Management within Retail Management. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Retail Management with Inventory Management Diploma: Retail Management Basics; Acquire core concepts and skills essential for effective Retail Management. Retail Strategy: Develop and execute Retail Strategy plans aligned with Retail Management objectives. Retail Buying: Master the art of Retail Buying, utilising Retail Management insights. Retail Pricing Strategies: Construct and implement Retail Pricing Strategies, grounded in Retail Management theory. Retail Security: Heighten security measures, taking a Retail Management-focused approach. Inventory Management: Integrate Inventory Management to enhance overall Retail Management efficiency.

Overview This course delves into the core aspects of retail management, covering strategic planning, buying, pricing, supply chain, and team leadership. Participants will learn effective retail strategies, trends analysis, and customer targeting, as well as negotiation skills with suppliers. The course also addresses management skills, ensuring a holistic understanding of retail operations and time management in the retail industry. Learning Outcomes: Grasp the fundamental principles of retail management. Develop effective retail strategies to drive business growth. Understand the intricacies of retail buying and merchandising. Master pricing strategies and their impact on sales. Gain insights into supply chain management within retail. Analyze market trends and effectively target customers. Learn how to choose the ideal retail location. Enhance negotiation skills for dealing with suppliers. Why buy this Operations and Time Management? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Operations and Time Management you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Operations and Time Management course is ideal for Aspiring retail managers seeking comprehensive training. Current retail professionals aiming to upskill and refine their strategies. Entrepreneurs planning to venture into the retail industry. Business students interested in retail operations and management. Prerequisites This Operations and Time Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Retail Manager - Average Salary: £25,000 - £40,000 per year. Store Operations Coordinator - Average Salary: £22,000 - £32,000 per year. Merchandising Manager - Average Salary: £30,000 - £45,000 per year. Supply Chain Analyst - Average Salary: £25,000 - £35,000 per year. Retail Strategy Consultant - Average Salary: £40,000 - £55,000 per year. Course Curriculum Module 01: Introduction to Retail Management Introduction to Retail Management 00:22:00 Module 02: Retail Strategy Retail Strategy 00:13:00 Module 03: Retail Buying and Merchandising Retail Buying and Merchandising 00:17:00 Module 04: Retail Pricing Retail Pricing 00:32:00 Module 05: Supply Chain Management in Retailing Supply Chain Management in Retailing 00:12:00 Module 06: Taking Trends and Targeting Customers Effectively Taking Trends and Targeting Customers Effectively 00:11:00 Module 07: Choosing a Retail Location Choosing a Retail Location 00:14:00 Module 08: Negotiate the Right Deal with Suppliers Negotiate the Right Deal with Suppliers 00:12:00 Module 09: Management Skills for Leading Your Team Management Skills for Leading Your Team 00:17:00 Module 10: Health & Safety for Retail Stores Health & Safety for Retail Stores 00:21:00

Understand ten techniques to confirm and close sales and why they often most effective when combined with each other. These include the direct sales approach, incentive confirmations and deadline events to help motivate the buying decision. Learning Objectives Apply 10 techniques to confirm and close sales, Identify multiple script examples for each technique Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Explore ways to increase your currency power before negotiating to leverage buying power. We will guide you how to use ten effective behavioral traits of successful negotiators and how to apply six planning tactics. Learning Objectives Identify questions needing answers before negotiating, Define three types of currencies to negotiate, Explain how to increase your currency power, Apply six planning tactics Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams