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24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Have you ever envisioned mastering the culinary arts or transforming your passion for food into a professional career? In the UK, the food and hospitality industry employs over 2 million people, underscoring the demand for skilled culinary professionals. The hospitality industry is projected to grow by 13% by 2027, generating over 300,000 new jobs, with an average chef salary of £32,000 per year. Are you ready to explore the techniques that could elevate your cooking to a professional level and make you an invaluable asset in any kitchen? This Chef Training Bundle equips you with the culinary expertise and professional Knowledge to thrive in the kitchen. From mastering knife skills and essential cooking techniques to understanding food science and safety protocols, this programme provides a well-rounded foundation for your culinary career. You'll also learn to bake and decorate pastries and cakes, and implement a HACCP food safety system. Our Chef Training Bundle Course contains 5 of our premium and popular courses for one discounted price: Course 01: Diploma in Professional Chef Course 02: UK Cooking and Gastronomy Technician Course Course 03: Food Hygiene, Health and Safety Diploma Course 04: Baking and Cake Decorating Level 2 Course 05: HACCP Training Whether you're aiming to begin a new career, enhance your current skills, or manage a kitchen, these courses will set the foundation for a successful and exciting career in the culinary arts. Enrol today in Chef Training and take the first step towards transforming your passion for food into a rewarding profession. Learning Outcomes of Chef Training Course: Gain essential knife skills and master fundamental cooking techniques. Understand food science principles and apply them to culinary creations. Implement safe and hygienic food handling practices. Craft delectable pastries and cakes with decorative flair. Develop a HACCP plan for a professional kitchen environment. Demonstrate a thorough understanding of professional kitchen operations. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Chef Training Get a free student ID card with Chef Training Training program (£10 postal charge will be applicable for international delivery) The Chef Training is affordable and simple to understand This Chef Training course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Chef Training course materials The Chef Training comes with 24/7 tutor support Start your learning journey straight away with our Chef Training! *** Course Curriculum *** Course 01: Diploma in Professional Chef Becoming A Chef Can TV Chefs Teach You To Cook? Improving Cooking And Food Preparation Skills Catering To Unique Tastes Qualities Of A Successful Chef Achieve Perfection As A Saucier Becoming The Perfect Chef Equipment For Perfect Chefs How To Become The Perfect Chef: Attending School The Keys To Getting and Using Feedback What Can You Do With A Culinary Degree Kitchen Management Buying Kitchen Equipment: Tips And Tricks To Save Money The Well Equipped Kitchen Take Inventory Be Wary Of The Latest Trends Inexpensive Vs. Cheap Needing Vs. Wanting Comparison Shopping How To Find The Best Deals Secrets Of Outdoor Cooking Recipes Once A Month Cooking Recipes Managing Restaurant Food Business Basics Put Together Your Business Concept Identify your Target Market Identify Your Competition Write A Mission Statement Downline Basics Recipes Recipe - I Recipe - II Recipe - III Recipe - IV Recipe - V & many more ... Course 02: UK Cooking and Gastronomy Technician Course Module 01: An Introduction To Gastronomy Module 02: Gastronomic Concepts Module 03: Thermal Processing Of Food Module 04: Meat Preservation And Processing Module 05: Preservation And Processing Of Fish Module 06: Culinary Techniques- Meat Preparation Module 07: Culinary Techniques-Fish Preparation Module 08: Physical, Chemical And Allergenic Hazards Module 09: Reopening And Adapting Your Food Business During COVID-19 Course 03: Food Hygiene, Health and Safety Diploma Module 01: Introduction To Food Safety Module 02: Roles And Responsibilities Of Food Supervisors And Food Handlers Module 03: Laws And Legislation Module 04: Food Safety Management Systems (FSMS) And HACCP Module 05: Food Poisoning And Other Illnesses Module 06: Contamination Module 07: Waste Disposal, Cleaning And Disinfection Module 08: Pest Management Module 09: Personal Hygiene Module 10: Training And Supervising Staff Effectively =========>>>>> And 2 More Courses <<<<<========= How will I get my Certificate? After successfully completing the Chef Training course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*5 = £63) CPD Hard Copy Certificate: £29.99 CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Chef Training bundle. This bundle is ideal for: Aspiring professional chefs Culinary school graduates Kitchen staff members Food service managers Baking enthusiasts Requirements You will not need any prior background or expertise to enrol in this Chef Training bundle. Career path After completing this Chef Training bundle, you are to start your career or begin the next phase of your career. Head Chef Sous Chef Pastry Chef Food Manager Kitchen Supervisor Catering Coordinator Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Chef Training Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

Overview This Event Management course will unlock your full potential and will show you how to excel in a career in Event Management. So upskill now and reach your full potential. Everything you need to get started in Event Management is available in this course. Learning and progressing are the hallmarks of personal development. This Event Management will quickly teach you the must-have skills needed to start in the relevant industry. In This Mental Health Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Mental Health skills to help you advance your career. Acquire a comprehensive understanding of various Mental Health topics and tips from industry experts. Learn in-demand Mental Health skills that are in high demand among UK employers, which will help you to kickstart your career. This Event Management course covers everything you must know to stand against the tough competition in the Event Management field.  The future is truly yours to seize with this Event Management. Enrol today and complete the course to achieve a Event Management certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Event Management course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Event Management course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Event Management course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Event Management is suitable for anyone aspiring to start a career in Event Management; even if you are new to this and have no prior knowledge on Event Management, this course is going to be very easy for you to understand.  And if you are already working in the Event Management field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Event Management course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Event Management course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Event Management course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Event Management course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Event Planner Event Planning 01:33:00 Steps for Planning an Event 02:24:00 Invitations, Greetings, and Dress Code 01:09:00 Table Manners and Table Settings 01:51:00 The Event 01:09:00 What is Event Management 01:48:00 Types of Events 01:57:00 Assignment Assignment - Event Management 00:00:00

Overview This Paralegal course will unlock your full potential and will show you how to excel in a career in Paralegal. So upskill now and reach your full potential. Everything you need to get started in Paralegal is available in this course. Learning and progressing are the hallmarks of personal development. This Paralegal will quickly teach you the must-have skills needed to start in the relevant industry. In This Mental Health Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Paralegal skills to help you advance your career. Acquire a comprehensive understanding of various Paralegal topics and tips from industry experts. Learn in-demand Paralegal skills that are in high demand among UK employers, which will help you to kickstart your career. This Paralegal course covers everything you must know to stand against the tough competition in the Paralegal field.  The future is truly yours to seize with this Paralegal. Enrol today and complete the course to achieve a Paralegal certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Paralegal course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Paralegal course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Paralegal course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Paralegal is suitable for anyone aspiring to start a career in Paralegal; even if you are new to this and have no prior knowledge on Paralegal, this course is going to be very easy for you to understand.  And if you are already working in the Paralegal field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Paralegal course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Paralegal course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Paralegal course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Paralegal course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Module 01: Introduction to Food Microbiology Introduction to food microbiology 00:17:00 Module 02: Predominant Microorganisms in Food Predominant Microorganisms in food 00:18:00 Module 03: Food Preservation by Microorganisms Food Preservation by Microorganisms 00:19:00 Module 04: Food Fermentation by Microorganisms Food Fermentation by Microorganisms 00:24:00 Module 05: Food Spoilage Food Spoilage 00:19:00 Module 06: Foodborne Diseases by Microorganisms Foodborne Diseases by Microorganisms 00:22:00 Module 07: Food Microbiologists Food Microbiologists 00:17:00

Overview This Genetics course will unlock your full potential and will show you how to excel in a career in Genetics. So upskill now and reach your full potential. Everything you need to get started in Genetics is available in this course. Learning and progressing are the hallmarks of personal development. This Genetics will quickly teach you the must-have skills needed to start in the relevant industry. In This Mental Health Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Mental Health skills to help you advance your career. Acquire a comprehensive understanding of various Mental Health topics and tips from industry experts. Learn in-demand Mental Health skills that are in high demand among UK employers, which will help you to kickstart your career. This Genetics course covers everything you must know to stand against the tough competition in the Genetics field.  The future is truly yours to seize with this Genetics. Enrol today and complete the course to achieve a Genetics certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Genetics course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Genetics course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Genetics course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Genetics is suitable for anyone aspiring to start a career in Genetics; even if you are new to this and have no prior knowledge on Genetics, this course is going to be very easy for you to understand.  And if you are already working in the Genetics field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Genetics course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Genetics course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Genetics course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Genetics course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Module 1- Fundamental Concepts of Genetics Fundamental Concepts of Genetics 00:10:00 Module 2- Genetics and Genomics Genetics and Genomics 00:09:00 Module 3- Genetic Disorders Genetic Disorders 00:16:00 Module 4- Genetic Counselling Genetic Counselling 00:10:00 Module 5- Application of Genetics Knowledge Application of Genetics Knowledge 00:14:00 Assignment Assignment - Genetics 00:00:00

Retail Management: Retail Management Course Online Do you want to be the next big retail superstar? Are you ready to take your current retail career to the next level? This dynamic global sector could be yours with this comprehensive Retail Management: Retail Management Course! This advanced Retail Management: Retail Management Course is ideal for anyone looking to advance to the top of the retail career ladder. Successful retail managers can find work in every major town and city around the world. Learn how to take your existing sales skills to the next level, how to build strong customer relationships, and how to reap the benefits of professional-level communication skills. In addition, master the art of dealing with difficult customers, learn how to read customer behaviour accurately, and examine the most important stock management issues in Retail Management: Retail Management Course. In retail management, achieving customer satisfaction is essential. Enrol in our Retail Management: Retail Management Course to advance your retail management talent and some highly relevant retail management skills to progress your management excellence. Special Offers of this Retail Management: Retail Management Course This Retail Management: Retail Management Course includes a FREE PDF Certificate. Lifetime access to this Retail Management: Retail Management Course Instant access to this Retail Management: Retail Management Course Get FREE Tutor Support from Monday to Friday in this Retail Management: Retail Management Course Main Course: Retail Management Course Courses are Included in this Retail Management: Retail Management Course: Course 01: Level 4 Time Management Course Course 02: Level 4 Logistics Management [ Note: Free PDF certificate will provide as soon as completing the Retail Management: Retail Management Course] Retail Management: Retail Management Course Online Industry Experts Designed this Retail Management: Retail Management Course into 10 detailed modules. Course Curriculum of Level 5 Retail Management Course Module 01: A Quick Overview of Retail Management Module 02: Building and Sustaining Relationships in Retailing Module 03: Strategic Planning in Retailing Module 04: Retail Challenges and Theories Module 05: Understanding Retail Consumer Module 06: Exploring Retail Segmentation and Strategies Module 07: Retail Business Location Module 08: Merchandise Management Module 09: Buying Decision Process and Customer Satisfaction Module 10: Retail Business Operations Module 11: Category Management Module 12: Retail Marketing Mix Module 13: Retail Pricing Module 14: Retail Supply Chain and Promotional Strategies Module 15: Emerging Trends in Retail Module 16: Impact of the Information Technology in Retailing Assessment Method of Retail Management Course After completing each module of the Retail Management: Retail Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Retail Management Course After completing the MCQ/Assignment assessment for this Retail Management: Retail Management Course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Retail Management: Retail Management Course Online Learners can take this Retail Management: Retail Management Course even if they have no prior knowledge of Retail Management: Retail Management Course and there are no age restrictions. As a result, anyone who is enthusiastic and ambitious about Retail Management can enrol in the Retail Management: Retail Management Course. There are no admissions deadlines, and you can start this course at any time. Requirements Retail Management: Retail Management Course Online Students who intend to enrol in this Retail Management: Retail Management Course must meet the following requirements: Retail Management: Good command of the English language Retail Management: Must be vivacious and self-driven. Retail Management: Basic computer knowledge. Retail Management: A minimum of 16 years of age is required. Career path Retail Management: Retail Management Course Online After completing the Retail Management Course, you will be able to grasp specific knowledge and skills with the highest level of confidence in order to improve yourself and enhance your professional skills such as: Retail Team Leader Sales Producer Service Supervisor Store Manager Warehouse Producer Floor Leader Promotions Coordinator Certificates Certificate of completion Digital certificate - Included

Beginners Italian; Intermediate Italian; advanced Italian; A1 Italian; A2 Italian, B1 Italian, B2 Italian. Citizenship.

Are you having trouble tracking your finances? Or do you just want to be able to learn how to budget and manage your finances? If these are your concerns, then this course is for you! Description: In this course, you will get tips and tools to create a budget that is suitable for your lifestyle, and you will know how to stick to it so that you can reach your financial goals. Then you will also be able to learn about the basics of banking from checking accounts to the importance of saving and find out more about investment choices. The primary goal of this course is to free yourself and your family from money problems and lead a happy life without worrying about your finances. You will be able to understand the basics of credit, bank fees and fix your credit status. Who is the course for? Financial advisers who want to learn more on how they can advise people on their finances. People who want to change their financing and budgeting. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Personal Banking Finance course would be beneficial for the following careers: Financial Analyst Forecasting Investment Banking Portfolio Manager And Other Different Financial-related jobs. Budgets and Money Management Finance Jeopardy 00:15:00 The Fundamentals of Finance 00:15:00 The Basics of Budgeting 00:15:00 Parts of a Budget 00:15:00 The Budgeting Process 00:30:00 Budgeting Tips and Tricks 00:15:00 Monitoring and Managing Budgets 00:15:00 Crunching the Numbers 00:15:00 Getting Your Budget Approved 00:15:00 Comparing Investment Opportunities 00:15:00 ISO 9001:2008 00:15:00 Directing the Peerless Data Corporation 00:30:00 Personal Banking and Finance 4 Tips For Understanding The Basic Banking Processes 01:00:00 5 Great Tips On Understanding Your Credit 00:30:00 4 Great Tips On Understanding Bank Fees 00:30:00 3 Great Tips On Setting Up And Maintaining A Budget 00:15:00 4 Great Tips On Reaching Your Savings Goals 01:00:00 4 Great Tips On Dealing With Errors And ID Theft 00:30:00 5 Great Tips On Fixing Your Credit Report 00:15:00 3 Great Tips On Choosing A Credit Card 00:30:00 3 Great Tips On Choosing An Installment Loan 00:30:00 3 Great Tips On Buying A Home 00:30:00 Mock Exam Mock Exam- Personal Banking, Finance & Budgeting Course 00:30:00 Final Exam Final Exam- Personal Banking, Finance & Budgeting Course 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Learn the art of earning money in the Stock Market or by Forex Trading Are you interested in making a living as a Stockbroker or a professional Forex Trader? Then this course may interest you. Owing to its high liquidity, 24/7 schedule, and easy accessibility, forex trading has emerged as a popular career, especially for people with a financial background. Being your own boss with the comforts of making money using your laptop/mobile when it is convenient for you is enough motivation to consider Forex trading as a career option. Stock brokers are involved in the buying and selling of stocks in the market, mainly for their clients. They always remain in touch with their clients, constantly updating them about the fluctuations in the market and advise them when to buy & sell and at what rates. At the same time, stock brokers also ensure that their stock trading company also makes maximum profit in the long run. This Course will outline the basics which a prospective Stockbroker or Forex Trader should follow. Throughout the course you will learn how the stock market functions and what is the best way to begin your venture. The course will outline Forex functionality, it's history and what it is today. Course Highlights Stock Market & Forex Trading Essentials is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Stock Market & Forex Trading Essentials into 14 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 13 hours, 10 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Stock Market & Forex Trading Essentials Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Stock Market & Forex Trading Essentials is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Stock Market & Forex Trading Essentials is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Stock Market & Forex Trading Essentials What The Stock Market Is All About FREE 01:00:00 Stock Market Trends FREE 01:00:00 An Introduction To Forex 01:00:00 Understanding Currency Conversion 01:00:00 Understanding Statistics 01:00:00 Forex Volatility And Market Expectation 01:00:00 Aspects Of The Trade 01:00:00 Risk Management 01:00:00 'Buzz' Words 01:00:00 Expert Trading Options 01:00:00 Other Trading Options 01:00:00 In Review 01:00:00 One Final Option 00:30:00 Reference Book Guide To Listing on LSE 00:00:00 Mock Exam Mock Exam-Stock Market & Forex Trading Essentials 00:20:00 Final Exam Final Exam-Stock Market & Forex Trading Essentials 00:20:00

Do you hear yourself saying the same thing over and over again? Do you want to bring some new skills to your role? If you have been in a sales role for some time it is easy to fall into a comfortable pattern. This workshop will help you incorporate advanced techniques drawn from NLP, behavioural science and social psychology into your existing skills. This course will help you: Use the consultative sales process to achieve more cross-sales Employ advanced rapport-building skills Assess the buying preferences of a customer Articulate the link between customer goals and needs Identify your customer's needs and wants Use advanced questioning techniques to gather information Resist the temptation to tell when it would be better to ask Identify communication preferences Given various scenarios, present a product to the explicit need of a customer Appreciate the impact of the language used during this stage of the sale and decide what language is appropriate with a variety of customers Handle objections positively Close the sale or gain commitment to further action 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Understanding yourself and your customers Personal communication style and what this means in a sales situation Wants versus needs What motivates people to buy Using social media tools such as LinkedIn Managing your portfolio to maximise sales Preparing to sell 3 The sales process Overview of the consultative sales process Review personal strengths and weaknesses as a salesperson Habits of top-performing sales people Common pitfalls Articulate sales goals 4 Building rapport 11 decisions that customers make in the first 9 seconds Spotting buyer communication preferences Building rapport with a wide variety of customers Dealing with emotions Keeping control 5 Questioning and listening Assumptions and how they trip us up Structured questioning Looking for cross-sales Honing your listening skills Identifying buyers' motivation Using summaries to move the customer forward 6 Presenting products and services to customers Choosing the right time to present Using features, advantages and benefits Tailoring your presentation of products and services to match buyer preferences and motivations 7 Gaining commitment When to close Dealing with difficult customers 5 things to avoid when handling a customer objection 8 Managing your business The link between service and sales Using customer surveys Winning back lost business 9 Putting it all together Skills practice Personal learning summary and action plans