26338 Business courses

Build and develop your financial understanding with fundamental business essentials that every business owner should know and understand.

Duration 2 Days 12 CPD hours This course is intended for Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course. Overview Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Customer Service - A Baseline Recognizing Your Customers Understanding Your Role in Customer Service 2. Developing A Customer Service Mind-Set Leveraging Your First Impression Feeling Positively About Customers Mastering Moods and Emotions 3. Identifying Customer Needs Understanding the Customer\'s Situation Avoiding Assumption and Prejudgment Meeting Basic Needs Seeking to Exceeding Expectations Building Repeat Relationships 4. Connecting with the Customer Achieving Authenticity through Body Language Responding Effectively to Problems Mastering Online Etiquette Seeking Customer Feedback 5. Dealing with Difficult Situations Effectively Addressing Complaints De-escalating Anger Establishing Common Ground Remaining Calm, Respectful and Objective 6. Effectively Addressing Complaints Creating a Memorable Customer Experience Additional course details: Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

This Business English tutoring course is designed to help adult learners improve their English language skills within a professional context. Participants will focus on developing their communication skills, vocabulary, and cultural understanding necessary for success in the business world. Through practical exercises, role-plays, and industry-specific materials, learners will enhance their ability to effectively communicate in English within various business situations.  Course Duration: 12 weeks (48 sessions) Course Objectives: By the end of this course, participants will: 1. Communicate confidently and effectively in English within a business setting. 2. Expand business-related vocabulary and improve language accuracy. 3. Develop listening skills to understand business conversations and presentations. 4. Enhance reading comprehension skills for business-related texts. 5. Write accurately and coherently for business correspondence. Course Outline: Week 1: Introduction to Business English - Introduction to course objectives, expectations, and methodology - Assessment of participants' current language proficiency and individual learning goals - Overview of key business English skills and areas of focus Week 2: Business Communication Skills - Developing effective oral communication skills for business settings - Role-plays and discussions related to common business scenarios - Enhancing fluency, clarity, and confidence in expressing ideas and opinions Week 3: Business Vocabulary Expansion - Expanding business-related vocabulary and terminology - Exercises and activities to reinforce and practice key business terms - Incorporating industry-specific jargon into oral and written communication Week 4: Business Writing Skills - Improving writing skills for business correspondence - Practice exercises for emails, reports, memos, and other business documents - Enhancing clarity, coherence, and professional tone in written communication Week 5: Listening and Comprehension in Business Contexts - Developing listening skills to understand business conversations, presentations, and meetings - Authentic listening materials related to various business topics - Strategies for note-taking, understanding accents, and extracting key information Week 6: Reading and Comprehension for Business - Developing reading skills for business-related texts - Strategies for skimming, scanning, and understanding complex business documents - Identifying main ideas, supporting details, and summarising key information Week 7: Business Presentation Skills - Developing effective presentation skills for business contexts - Techniques for organising content, engaging the audience, and delivering impactful presentations - Practice sessions with feedback and guidance Week 8: Business Negotiation Skills - Enhancing negotiation skills for business interactions - Role-plays and practical exercises for successful negotiations - Polishing language and strategies for effective business communication Week 9: Business Etiquette and Cultural Understanding - Understanding business etiquette and cultural nuances in professional settings - Developing intercultural communication skills for international business contexts - Practicing effective communication in diverse and multicultural environments Week 10: Business Networking and Socialising - Developing language skills for networking and socialising in business contexts - Role-plays and exercises for effective communication at conferences, events, etc. - Polishing conversational skills, small talk, and building professional relationships Week 11: Business Grammar and Language Accuracy - Reviewing and reinforcing essential grammar rules and structures in a business context - Identification and correction of common errors in business writing and speaking - Exercises and activities to improve language accuracy Week 12: Review and Final Evaluation - Reviewing course content and addressing individual needs - Comprehensive review exercises for all language skills in a business context - Final evaluation and feedback session Note: This syllabus serves as a guideline and can be customised based on the specific needs, interests, and proficiency levels of the participants. The course may also include guest speakers or industry-specific case studies to provide further immersion and practical application of language skills.

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Description: This Microsoft Office Business Contact Manager 3 will help you to learn everything you need to teach Microsoft Office Business Contact Manager 3. In this course you will learn how to install business contact manager, use express setup and advanced setup, use the business contact manager dashboard, use the business contact manager folder list, menus, and toolbar, create and remove a database, use shared database, manage your database, access the welcome email, use the dashboard links, use 'learn about business contact manager', use the help menu, and more. This course will help you to get skilled and improve your knowledge. Learning Outcomes: Understand and install Business Contact Manager, and use express and advanced setup View folders, use dashboard, menu and toolbar in the Business Contact Manager Create, remove, share and manage database, along with connections to other shared databases Get to know welcome emails, use dashboard links, 'Learn about Business Contact Manager', and help menu Open folders, create, edit and view Accounts, Business Contacts, Opportunities and Business Projects and Project Tasks Discover how to create a history item, business note in and outside an item, view the communication history folder and use link to record and emails to auto-links Learn to open the dashboard, customize it and about the home, sales, marketing and projects tab Setup and use the Product and Service Items List, import and export data, generate reports and utilize the reports window in the information management tools Go through marketing campaigns by creating basic campaigns, campaigns through Word and Publisher, and track campaign results Create custom forms, edit lists in and outside a form Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Office Business Contact Manager 3 is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Office Business Contact Manager 3 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Configuring Business Contact Manager Getting Started 00:30:00 Using Business Contact Manager 00:15:00 Working with Business Contact Manager Data 00:15:00 Getting Help in Business Contact Manager 00:15:00 Using Business Contact Manager Accounts 00:15:00 Business Contacts 00:15:00 Opportunities 00:15:00 Business Projects and Project Tasks 00:30:00 Communications History and Linking 00:15:00 Business Contact Manager Tools Using the Dashboard 00:15:00 Information Management Tools 00:30:00 Marketing Campaigns 00:15:00 Customizing Forms 00:15:00 Mock Exam Mock Exam- Microsoft Office Business Contact Manager 3 00:20:00 Final Exam Final Exam- Microsoft Office Business Contact Manager 3 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents, and interests with our special Affiliate Marketing Business Essentials Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides the professional training that employers are looking for in today's workplaces. The Affiliate Marketing Business Essentials Course is one of the most prestigious training offered at Skillwise and is highly valued by employers for good reason. This Affiliate Marketing Business Essentials Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Affiliate Marketing Business Essentials Course, like every one of Skillwise's courses, is meticulously developed and well-researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At Skillwise, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from Skillwise, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Affiliate Marketing Business Essentials ? Lifetime access to the course forever Digital Certificate, Transcript, and student ID are all included in the price Absolutely no hidden fees Directly receive CPD Quality Standard-accredited qualifications after course completion Receive one-to-one assistance every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Affiliate Marketing Business Essentials there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the PDF certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? This Affiliate Marketing Business Essentials course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already work in relevant fields and want to polish their knowledge and skills. Prerequisites This Affiliate Marketing Business Essentials does not require you to have any prior qualifications or experience. You can just enrol and start learning. This Affiliate Marketing Business Essentials was made by professionals and it is compatible with all PCs, Macs, tablets, and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as a bonus, you will be able to pursue multiple occupations. This Affiliate Marketing Business Essentials is a great way for you to gain multiple skills from the comfort of your home. Section 01 - Setup for success Unit 01: Facebook organic strategy funnel 00:05:00 Unit 02: Niche and product selection 00:03:00 Unit 03: Exclusive Access to affiliate program paying up to 80% commission 00:10:00 Unit 04: Invite to my private FB group 00:01:00 Section 02 - Identifying and targeting dream buyer Unit 01: Customer's journey 00:04:00 Unit 02: Identify dream buyer 00:04:00 Unit 03: Targeting dream buyer 00:07:00 Section 03 - Building a brand Unit 01: Setting up FB profile 00:05:00 Unit 02: RVL content strategy 00:13:00 Unit 03: Content topics 00:03:00 Unit 04: FB algorithm 00:03:00 Section 04 - FB organic audience building Unit 01: Lead generation strategy 00:19:00 Unit 02: Sales script 00:18:00 Unit 03: Strategy session 00:27:00 Unit 04: 7 figure marketer phone call 00:56:00 Section 05 - Offer creation Unit 01: Offer creation 00:06:00 Unit 02: Offer presentation 00:11:00 Unit 03: Daily action plan 00:03:00 BONUS1 - FB group creation Unit 01: FB group setup 00:09:00 Unit 02: Group growth 00:09:00 BONUS2 - Email Marketing Unit 01: Broadcasting emails 00:07:00 Unit 02: Email tips and tricks 00:05:00 Unit 03: Email autoresponder 00:01:00 Conclusion Unit 01: Deleting Inactive friends 00:01:00 Unit 02: Recap enrol 00:03:00

Get ready for an exceptional online learning experience with the Marketing & Sales Training for Business bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Marketing & Sales Training for Business is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Marketing & Sales package has something for everyone. As part of the Marketing & Sales Training for Business package, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Marketing & Sales bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following CPD Accredited Courses: Marketing Lead Generation with Attraction Marketing for Business Sales Skills Creating Highly Profitable Sales Funnels How To Build Sales Funnels With ClickFunnels Learning Outcome: Gain comprehensive insights into multiple fields. Foster critical thinking and problem-solving skills across various disciplines. Understand industry trends and best practices through the Marketing & Sales Bundle. Develop practical skills applicable to real-world situations. Enhance personal and professional growth with the Marketing & Sales Bundle. Build a strong knowledge base in your chosen course via the Marketing & Sales Bundle. Benefit from the flexibility and convenience of online learning. With the Marketing & Sales package, validate your learning with a CPD certificate. Each course in this bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with the Marketing & Sales Training for Business, a rich anthology of 15 diverse courses. Each course in the Marketing & Sales bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. ThisMarketing & Sales Training for Business bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Marketing & Sales Training for Business bundle offers you the flexibility and convenience to learn at your own pace. Make the Marketing & Sales package your trusted companion in your lifelong learning journey. CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Marketing & Sales Training for Business bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Career path Unleash your potential with the Marketing & Sales Training for Business bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the Marketing & Sales Training for Business bundle package. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - Included You will get a complimentary Hard Copy Certificate.

Driving Business Agility as a Leader at Scale Today's fast-paced business world demands leaders that can adapt to market demands and capitalize on opportunities. In a start-up mode or innovation lab, this seems possible. In a large, multi-national organization... not so much.Leaders get accused of being part of the frozen or pressurized middle where they have potentially unrealistic expectations from above. They can be viewed as overly bureaucratic or 'command and control' from the agile teams they work with. The reason is a mismatch between the tools and thinking of traditional management and the problem space of business agility. Come and see how to thrive as a leader in this new paradigm and the tools that can allow you to adapt for present and future business demands. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Driving Business Agility as a Leader at Scale Today's fast-paced business world demands leaders that can adapt to market demands and capitalize on opportunities. In a start-up mode or innovation lab, this seems possible. In a large, multi-national organization... not so much.Leaders get accused of being part of the frozen or pressurized middle where they have potentially unrealistic expectations from above. They can be viewed as overly bureaucratic or 'command and control' from the agile teams they work with. The reason is a mismatch between the tools and thinking of traditional management and the problem space of business agility. Come and see how to thrive as a leader in this new paradigm and the tools that can allow you to adapt for present and future business demands. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Duration 5 Days 30 CPD hours This course is intended for The intended audience for this course is information systems security professionals, internal review auditors, and other individuals who have an interest in aspects of information systems audit, controls, and security. Overview Upon successful completion of this course, students will be able to: - implement information systems audit services in accordance with information systems audit standards, guidelines, and best practices. - evaluate an organizations structure, policies, accountability, mechanisms, and monitoring practices. - evaluate information systems acquisition, development, and implementation. - evaluate the information systems operations, maintenance, and support of an organization; and evaluate the business continuity and disaster recovery processes used to provide assurance that in the event of a disruption, IT services are maintained. - define the protection policies used to promote the confidentiality, integrity, and availability of information assets. In this course, students will evaluate organizational policies, procedures, and processes to ensure that an organizations information systems align with its overall business goals and objectives. 1 - The Process of Auditing Information Systems ISACA Information Systems Auditing Standards and Guidelines Fundamental Business Processes Develop and Implement an Information Systems Audit Strategy Plan an Audit Conduct an Audit The Evidence Life Cycle Communicate Issues, Risks, and Audit Results Support the Implementation of Risk Management and Control Practices 2 - IT Governance and Management Evaluate the Effectiveness of IT Governance Evaluate the IT Organizational Structure and HR Management Evaluate the IT Strategy and Direction Evaluate IT Policies, Standards, and Procedures Evaluate the Effectiveness of Quality Management Systems Evaluate IT Management and Monitoring of Controls IT Resource Investment, Use, and Allocation Practices Evaluate IT Contracting Strategies and Policies Evaluate Risk Management Practices Performance Monitoring and Assurance Practices Evaluate the Organizations Business Continuity Plan 3 - Information Systems Acquisition, Development, and Implementation Evaluate the Business Case for Change Evaluate Project Management Frameworks and Governance Practices Development Life Cycle Management Perform Periodic Project Reviews Evaluate Control Mechanisms for Systems Evaluate Development and Testing Processes Evaluate Implementation Readiness Evaluate a System Migration Perform a Post-Implementation System Review 4 - Information Systems Operations, Maintenance, and Support Perform Periodic System Reviews Evaluate Service Level Management Practices Evaluate Third-Party Management Practices Evaluate Operations and End User Management Practices Evaluate the Maintenance Process Evaluate Data Administration Practices Evaluate the Use of Capacity and Performance Monitoring Methods Evaluate Change, Configuration, and Release Management Practices Evaluate Problem and Incident Management Practices Evaluate the Adequacy of Backup and Restore Provisions 5 - Protection of Information Assets Information Security Design Encryption Basics Evaluate the Functionality of the IT Infrastructure Evaluate Network Infrastructure Security Evaluate the Design, Implementation, and Monitoring of Logical Access Controls Risks and Controls of Virtualization Evaluate the Design, Implementation, and Monitoring of Data Classification Process Evaluate the Design, Implementation, and Monitoring of Physical Access Controls Evaluate the Design, Implementation, and Monitoring of Environmental Controls