Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? Internal versus external customers Why customer care is important Meeting customer expectations Module Two Making a Personal Difference How do you measure customer care? Making a difference Taking ownership Positive mental attitude Displaying professionalism both face-to-face and over the telephone Using positive language Module Three Gathering Information and Offering Solutions Asking the right questions Active listening skills Summarising and clarifying skills Module Four Dealing with Difficult Situations How to give a 'service' no Demonstrating empathy Assertiveness techniques Handling a complaint Problem solving Saying 'sorry' Making realistic promises and keeping them Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. Objectives By the end of the course participants will be able to Adopt a professional telephone manner Communicate assertively by taking control and directing the conversation Deliver information positively by offering options and alternatives Develop a range of versatile behaviours to use when dealing with difficult situations by: Listening actively Using empathy Gathering relevant information through effective questioning Finding solutions to concerns/problems quickly and efficiently Speaking positively and assertively What Is The Benefit? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. In-House Courses Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. The Importance of Customers and Clients Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. Customer Care Programmes from Dickson Training Ltd We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.
This Employability Skills course is designed for students who want to improve their employability skills and prepare for the world of work. This Employability Skills course aims to help learners develop and improve skills required for the workplace and increase learners' confidence and communication skills to prepare them for employment or a change in employment. This Employability Skills course will make you more aware of what employers are currently looking for when hiring new employees and how you can make the most of your technical qualifications, skills, experience, and personal qualifications when applying for jobs. Apart from technical qualifications, the Employability Skills course considers a variety of generic skills and capabilities that employers look for. Learning Outcomes After completing this Employability Skills, you will be able to: Understand a Mindset that can improve employability. Know how to deal with your first days at work. Recognise the key motivators and de-motivators that impact work situations. Understand how to set your targets. Understand how to manage time. Know how to present yourself. Know how to solve problems in a place of work. Recognise creative thinking. Know how to work in a team. Know how to deal with conflict. Gain a solid understanding of health, safety and security in the place of work. Why Choose Level 2 Certificate in Employability Skills Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Courses are included in this Employability Skills Course Course 01: Employability Skills Course 02: Workplace Stress Management Course 03: Dealing With Difficult People ***Other Benefits of this Course Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the course] ***Employability Skills*** Detailed course curriculum of the Employability Skills: Module 01: Understanding Mindset Module 02: Dealing with Your First Days at Work Module 03: Understanding Motivation Module 04: Setting Your Targets Module 05: Managing Your Time Module 06: Presenting Yourself Module 07: Problem Solving in a Place of Work Module 08: Creative Thinking Module 09: Understanding Risk Module 10: Working in a Team Module 11: Dealing with Conflict Module 12: Health, Safety and Security in the Place of Work ------------------ Assessment Method After completing each module of the Employability Skills Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Employability Skills course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Employability Skills is ideal for people looking for employment or a change in employment. Requirements There are no specific requirements for this Employability Skills course because it does not require any advanced knowledge or skills. Certificates Certificate of completion Digital certificate - Included
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Unlock the potential of effective leadership with our comprehensive Line Management Training course. This program equips you with essential skills and knowledge to excel as a confident and capable line manager. Whether you're new to management or seeking to refine your skills, this course covers all facets crucial to your success. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In the Line Management Training curriculum, learners gain essential skills and knowledge to effectively lead teams and manage people in a workplace setting. They learn how to communicate effectively, ensuring clear understanding and productivity among team members. Prioritization and time management techniques are taught to help them handle tasks efficiently and meet deadlines. Performance appraisal management equips them with the ability to evaluate and improve employee performance systematically. Understanding employment law ensures they can make fair and legal decisions when managing their team. Talent management skills help in identifying, nurturing, and retaining skilled employees. Conflict resolution techniques prepare them to handle disputes constructively. They also learn about fostering positive employee relations and providing coaching and mentoring to develop their team's potential. Skills in supervising, motivating, and counseling are emphasized to maintain a motivated and productive workforce. Finally, stress management techniques are taught to help them and their teams cope with workplace pressures effectively. Course Curriculum Module 01: Introduction to Line Management Module 02: Effective Communication Skills Module 03: Prioritising and Time Management Module 04: Performance Appraisal Management Module 05: Employment Law for Line Managers Module 06: Talent Management Module 07: Handling Conflict Module 08: Employee Relations Module 09: Coaching and Mentoring Module 10: Supervising Motivating and Counselling Module 11: Stress Management Learning Outcomes Understand roles and responsibilities of line managers in organisations. Develop effective communication strategies for team interaction and collaboration. Apply prioritisation techniques to manage tasks and optimise time efficiently. Conduct fair and constructive performance appraisals to enhance team productivity. Interpret employment law principles relevant to line management responsibilities. Implement talent management strategies to nurture and retain organizational skills. CPD 10 CPD hours / points Accredited by CPD Quality Standards Line Management Training 2:20:27 1: Module 01: Introduction to Line Management 08:36 2: Module 02: Effective Communication Skills 10:28 3: Module 03: Prioritising and Time Management 24:44 4: Module 04: Performance Appraisal Management 08:58 5: Module 05: Employment Law for Line Managers 16:59 6: Module 06: Talent Management 10:17 7: Module 07: Handling Conflict 07:50 8: Module 08: Employee Relations 12:01 9: Module 09: Coaching and Mentoring 17:29 10: Module 10: Supervising Motivating and Counselling 09:17 11: Module 11: Stress Management 12:48 12: CPD Certificate - Free 01:00 Who is this course for? Current or aspiring managers seeking foundational skills in line management. Professionals aiming to enhance their leadership and team management abilities. Individuals transitioning into managerial roles within diverse organisational settings. Team leaders looking to improve employee engagement and performance. Managers in various sectors seeking to advance their career prospects. Career path Human Resources Manager Operations Supervisor Team Leader Department Manager Project Coordinator Training and Development Specialist Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.
Are you looking to enhance your Leadership & Management: Interpersonal Skills skills? If yes, then you have come to the right place. Our comprehensive course on Leadership & Management: Interpersonal Skills will assist you in producing the best possible outcome by mastering the Leadership & Management: Interpersonal Skills skills. The Leadership & Management: Interpersonal Skills course is for those who want to be successful. In the Leadership & Management: Interpersonal Skills course, you will learn the essential knowledge needed to become well versed in Leadership & Management: Interpersonal Skills. Our Leadership & Management: Interpersonal Skills course starts with the basics of Leadership & Management: Interpersonal Skills and gradually progresses towards advanced topics. Therefore, each lesson of this Leadership & Management: Interpersonal Skills course is intuitive and easy to understand. Why would you choose the Leadership & Management: Interpersonal Skills course from Compliance Central: Lifetime access to Leadership & Management: Interpersonal Skills course materials Full tutor support is available from Monday to Friday with the Leadership & Management: Interpersonal Skills course Learn Leadership & Management: Interpersonal Skills skills at your own pace from the comfort of your home Gain a complete understanding of Leadership & Management: Interpersonal Skills course Accessible, informative Leadership & Management: Interpersonal Skills learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Leadership & Management: Interpersonal Skills Study Leadership & Management: Interpersonal Skills in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Leadership & Management: Interpersonal Skills Course Leadership & Management: Interpersonal Skills Curriculum Breakdown of the Leadership & Management: Interpersonal Skills Course Module 01: What are Soft Skills? Module 02: Communication Module 03: Teamwork Module 04: Problem-Solving Module 05: Time Management Module 06: Attitude and Work Ethic Module 07: Adaptability/Flexibility Module 08: Self-Confidence (Owning It) Module 09: Ability to Learn From Module 10: Networking Module 11: Employee Relations Module 12: Motivation and Counselling CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Leadership & Management: Interpersonal Skills course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Leadership & Management: Interpersonal Skills. It is also great for professionals who are already working in Leadership & Management: Interpersonal Skills and want to get promoted at work. Requirements To enrol in this Leadership & Management: Interpersonal Skills course, all you need is a basic understanding of the English Language and an internet connection. Career path The Leadership & Management: Interpersonal Skills course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Leadership & Management: Interpersonal Skills. Team Leader: £25,000 to £45,000 per year Operations Manager: £40,000 to £70,000 per year Project Manager: £35,000 to £60,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each
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Boost Your Career By Enrolling In This Leadership Management Bundle To Overcome Your Challenges! 5 in 1 Leadership Management Bundle Improve your knowledge and enhance your Leadership Management skills to succeed with the help of this Leadership Management bundle. This Leadership Management bundle is designed to build your competent Leadership Management skills. Our bundle is ideal for those who aim to be the best in Leadership Management fields and are always looking to grow. This Leadership Management Bundle Contains 5 of Our Premium Courses: Course 01: Diploma in Leadership Management at QLS Level 5 Course 02: Project Management Course 03: Compliance Risk and Management Course 04: Project Planning & Development Course 05: Smart Goal Setting Why Choose Us? Get a Free CPD Accredited Certificate upon completion of this course Get a free student ID card with this Training This course is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Lifetime access to this course materials This course comes with 24/7 tutor support Leadership Management Bundle This course's curriculum has been designed by Leadership Management experts with years of Leadership Management experience behind them. The Leadership Management course is extremely dynamic and well-paced to help you understand Leadership Management with ease. You'll discover how to master Leadership Management skills while exploring relevant and essential topics. Assessment Process Once you have completed all the courses in the Leadership Management bundle, you can assess your skills and Leadership Management knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is ideal for: Students seeking mastery in this field Professionals seeking to enhance their skills Anyone who is passionate about this topic This course is also suitable for anyone interested in further progress their career in: Level 2 Certificate in Principles of Team Leading (RQF) Level 2 Certificate in Principles of Team Leading (VRQ) Level 2 Diploma in Team Leading (RQF) Level 3 Diploma in Team Leading and Supervision (RQF) City & Guilds Level 2 Certificate in Leadership and Team Skills Institute of Leadership & Management City & Guilds Level 3 Award in Leadership & Management City & Guilds Level 3 Certificate in Leadership & Management City & Guilds Level 5 Award in Leadership & Management CMI Level 5 Award in Professional Team Coaching cmi level 3 diploma in principles of leadership & management level 3 award in leadership & management the institute of leadership & management city & guilds level 7 certificate in leadership & management Requirements You will not need any prior background or expertise to join in this Leadership Management bundle. Career path This Leadership Management bundle will help you to kickstart or take your career in the related sector. Certificates Digital certificate Digital certificate - £10 Hard copy certificate Hard copy certificate - £29 You can order your hard copy certificates at the cost of £29 (for each course).
Gain a solid understanding of corporate finance with our Fundamentals Course. Learn essential concepts such as capital budgeting, risk management, and financial analysis. Master the principles that drive corporate decision-making and financial strategy. Whether you're a finance professional or a business enthusiast, this course provides the foundational knowledge needed for success in the corporate finance world."
Master the intricacies of Investment with a focus on time management, from understanding the success formula to harnessing productivity tools. This course guides you through managing distractions, enhancing focus, and optimizing energy for investment success.
Duration 2 Days 12 CPD hours Overview What's New in This Guide? Automatic Payment Reminders for open customer invoices Ability to automatically include the PO# (purchase order number) to Invoice Emails Able to combine multiple emails which allows you to attach multiple sales or purchasing documents to a single email Quickly locate a company file using the new company file search feature Smart Help is an improved search experience that includes access to live experts through messaging and call back options This course covers all features that are in QuickBooks Pro and Premier 2020 and prepares you for the QuickBooks Certified User exam. This course combines all topics in the two 1 day courses ?Get Started with QuickBooks 2021 for Windows? and ?Keep Going with QuickBooks 2021 for Windows?. First-time QuickBooks users will learn the basic features of the software. Experienced QuickBooks users will quickly learn the new features and functionality of QuickBooks 2021. Getting Started Starting QuickBooks Setting QuickBooks Preferences Components of the QuickBooks Operating Environment Using QuickBooks Help Identifying Common Business Terms Exiting QuickBooks Setting Up a Company Creating a QuickBooks Company Using the Chart of Accounts Working with Lists Creating Company Lists Working with the Customers & Jobs List Working with the Employees List Working with the Vendors List Working with the Item List Working with Other Lists Managing Lists Setting Up Inventory Entering Inventory Ordering Inventory Receiving Inventory Paying for Inventory Manually Adjusting Inventory Selling Your Product Creating Product Invoices Applying Credit to Invoices Emailing Invoices Setting Price Levels Creating Sales Receipts Invoicing for Services Setting Up a Service Item Changing the Invoice Format Creating a Service Invoice Editing an Invoice Voiding an Invoice Deleting an Invoice Entering Statement Charges Creating Billing Statements Processing Payments Displaying the Open Invoices Report Using the Income Tracker Receiving Payments for Invoices Making Deposits Handling Bounced Checks Working with Bank Accounts Writing a QuickBooks Check Voiding a QuickBooks Check Using Bank Account Registers Entering a Handwritten Check Transferring Funds Between Accounts Reconciling Checking Accounts Entering and Paying Bills Handling Expenses Using QuickBooks for Accounts Payable Using the Bill Tracker Entering Bills Paying Bills Entering Vendor Credit Memorizing Transactions Entering a New Memorized Transaction Editing a Memorized Transaction Deleting a Memorized Transaction Grouping Memorized Transactions Using a Memorized Transaction Printing the Memorized Transaction List Customizing Forms Creating a Custom Template Modifying a Template Printing Forms Using Other QuickBooks Accounts Other QuickBooks Account Types Working with Credit Card Transactions Working with Fixed Assets Working with Long-Term Liability Accounts Using the Loan Manager Creating Reports Working with QuickReports Working with Preset Reports Sharing Reports Exporting Reports to Microsoft Excel Printing Reports Creating Graphs Creating QuickInsight Graphs Using QuickZoom with Graphs Working with the Sales Graph Customizing Graphs Printing Graphs Tracking and Paying Sales Tax Using Sales Tax in QuickBooks Setting Up Tax Rates and Agencies Indicating Who and What Gets Taxed Applying Tax to Each Sale Determining What You Owe Paying Your Tax Agencies Preparing Payroll with QuickBooks Using Payroll Tracking Setting Up for Payroll Setting Up Employee Payroll Information Setting Up a Payroll Schedule Writing a Payroll Check Printing Paycheck Stubs Tracking Your Tax Liabilities Paying Payroll Taxes Preparing Payroll Tax Forms Using the EasyStep Interview Using the EasyStep Interview Using Online Banking Setting Up an Internet Connection Setting Up Bank Feeds for Accounts Viewing, Downloading, and Adding Online Transactions Creating Online Payments Transferring Funds Online Canceling Online Payments Managing Company Files Using QuickBooks in Multi-user Mode Setting Up Users and Passwords Setting a Closing Date Sharing Files with an Accountant Updating QuickBooks Backing Up and Restoring a Company File Condensing a Company File Estimating, Time Tracking, and Job Costing Creating Job Estimates Creating an Invoice from an Estimate Displaying Reports for Estimates Updating the Job Status Tracking Time Displaying Reports for Time Tracking Tracking Vehicle Mileage Displaying Vehicle Mileage Reports Displaying Other Job Reports Writing Letters Using the Letters and Envelopes Wizard Customizing Letter Templates Additional course details: Nexus Humans Get Smart With QuickBooks 2021 for Windows training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Get Smart With QuickBooks 2021 for Windows course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.