25416 Business courses

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

Learn how to motivate clients towards change with our Motivational Interviewing course effectively. Gain an understanding of the principles, skills and strategies of motivational interviewing, as well as its application in various healthcare settings. Enhance your ability to develop and maintain motivational interviewing skills and take your career to the next level. Learning outcomes Understand the principles of Motivational Interviewing Acquire skills and strategies for Motivational Interviewing Learn about the stages of change Understand the theories behind Motivational Interviewing Develop and maintain MI skills Apply MI in various healthcare settings and group settings Why Prefer this Motivational Interviewing: Ethics and Best Practice Course? Opportunity to earn a certificate accredited by CPD QS after completing this Motivational Interviewing: Ethics and Best Practice course Get a free student ID card! (£10 postal charge will be applicable for international delivery). Innovative and engaging content. Free assessments. 24/7 tutor support Motivational Interviewing is an effective communication technique used to help individuals resolve ambivalence and increase motivation to change behaviour. Our Ethics and Best Practice course will provide you with a comprehensive understanding of the principles, skills and strategies of Motivational Interviewing. Our course covers the stages of change, theories behind Motivational Interviewing, and developing and maintaining MI skills. Additionally, you will learn how to apply MI in various healthcare settings and group-based MI. At the end of this course, you will be equipped with the knowledge and skills to apply Motivational Interviewing in your healthcare practice and make a positive impact on your patients. Certification Upon successful completion of the Motivational Interviewing course, learners can obtain a certificate as proof of their achievement. The following certificate options are available: PDF Certificate: A digital version of the certificate will be emailed to the learner upon request for only £10. Printed Hardcopy Certificate - UK Delivery: For learners within the United Kingdom, a high-quality printed hardcopy of the certificate can be delivered to your postal address for only £29. Printed Hardcopy Certificate - International Delivery: For learners residing outside the UK, a high-quality printed hardcopy of the certificate can be delivered to your international postal address for only £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for the following: Healthcare professionals Counsellors and therapists Social workers Anyone interested in understanding and applying Motivational Interviewing in Healthcare Requirements You will not need any prior background or expertise. All you need to take this Motivational Interviewing: Ethics and Best Practice is - A smart device. A secure internet connection. Being over the age of 16. And a strong drive for learning and literacy. Career path After completing the course, you can expect to: Clinical Psychologist (£31,000 - £98,000) Counsellor (£20,000 - £40,000) Social Worker (£24,000 - £40,000) Mental Health Nurse (£24,000 - £45,000) Substance Misuse Worker (£18,000 - £35,000) Healthcare Consultant (£25,000 - £80,000)

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Phone-Based Customer Service Training 2:49:55 1: Module 01: Introduction to Customer Service 13:13 2: Module 02: What's Different about Good Customer Service? 06:30 3: Module 03: Customer Relationship Management 06:30 4: Module 04: Customer Service Communication Strategies 14:06 5: Module 05: Aspects of Phone Etiquette 16:17 6: Module 06: Building Rapport Over the Phone 12:49 7: Module 07: Inbound and Outbound Calls 11:39 8: Module 08: Active Listening and Managing Tough Callers 16:03 9: Module 09: Managing Interoffice Calls and Voicemail 07:17 10: Module 10: Problem Solving over the Phone 35:10 11: Module 11: Intra Organisation Dealings 22:22 12: Module 12: Measuring Customer Service 06:59 13: CPD Certificate - Free 01:00 Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Phone-Based Customer Service Training 2:49:55 1: Module 01: Introduction to Customer Service 13:13 2: Module 02: What's Different about Good Customer Service? 06:30 3: Module 03: Customer Relationship Management 06:30 4: Module 04: Customer Service Communication Strategies 14:06 5: Module 05: Aspects of Phone Etiquette 16:17 6: Module 06: Building Rapport Over the Phone 12:49 7: Module 07: Inbound and Outbound Calls 11:39 8: Module 08: Active Listening and Managing Tough Callers 16:03 9: Module 09: Managing Interoffice Calls and Voicemail 07:17 10: Module 10: Problem Solving over the Phone 35:10 11: Module 11: Intra Organisation Dealings 22:22 12: Module 12: Measuring Customer Service 06:59 13: CPD Certificate - Free 01:00 Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Description The Professional Chef Training training course is delivered through Janets' online learning platform. Access the Professional Chef Training content from any internet-enabled device whenever or wherever you want to. The Professional Chef Training course has no formal teaching deadlines, meaning you are free to complete the course at your own pace. Follow your dreams by enrolling on the Professional Chef Training course today and develop the experience, skills and knowledge you need to enhance your professional development. Professional Chef Training will help you arm yourself with the qualities you need to work towards your dream job. Study the Professional Chef Training training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Professional Chef Training course will allow you to enhance your CV, impress potential employers, and stand out from the crowd.  This Professional Chef Training course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Professional Chef Training course through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the Professional Chef Training course, to ensure you are supported every step of the way. Get a digital certificate as proof of your Professional Chef Training course completion. Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Professional Chef Training course. The Professional Chef Training course is designed by industry experts and is tailored to help you learn new skills with ease.  The Professional Chef Training is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the Professional Chef Training when it suits you. Access the Professional Chef Training course modules from any internet-enabled device, including computers, tablets, and smartphones. The Professional Chef Training course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the Professional Chef Training now and start learning instantly! What You Get Out Of Studying Retail Management & Merchandising With Janets: Receive a digital Certificate upon successful completion of the Professional Chef Training course Get taught by experienced, expert instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £119. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who Is This Course For: The Professional Chef Training is ideal for those who already work in this sector or are an aspiring expert. This Professional Chef Training course is designed to enhance your expertise and boost your CV. Learn key skills and gain an expert lesson to prove your newly-acquired knowledge. Requirements: The Professional Chef Training is open to all students and has no formal entry requirements. To study the Professional Chef Training course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path: The Professional Chef Training is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the Professional Chef Training and gain an industry-acknowledged lesson that will help you excel in finding your ideal job. Course Content Cooking (Chef) Course Can TV Chefs Teach You To Cook? 00:05:00 Improving Cooking And Food Preparation Skills 00:05:00 Catering To Unique Tastes 00:30:00 Qualities Of A Successful Chef 00:30:00 Achieve Perfection As A Saucier 00:05:00 Becoming The Perfect Chef 00:25:00 Equipment For Perfect Chefs 00:15:00 How To Become The Perfect Chef: Attending School 00:05:00 The Keys To Getting and Using Feedback 00:05:00 What Can You Do With A Culinary Degree 00:20:00 Knife Skills For The Perfect Chef 00:10:00 Making Meals Easy to Eat Healthy 00:05:00 Plating for the At Home Chef 00:10:00 Perfect Chefs Choose A Speciality 00:05:00 Finding Local Cooking Classes 00:05:00 How Can You Become a Professional Chef 00:10:00 The Physical Qualities of the Perfect Chef 00:05:00 The Importance of Testing Recipes 00:05:00 The Chefs Important Baking Tools 00:25:00 The Learning Curve To Becoming The Perfect Chef 00:05:00 The Job of a Professional Chef 00:05:00 The Mix of Sweet, Spicy and Savory 00:05:00 The Perfect At Home Chef 00:10:00 The Perfect Chef Opens A Restaurant 00:05:00 The Physical Demand of Being a Chef 00:05:00 Recipes Recipe - I 00:10:00 Recipe - II 00:10:00 Recipe - III 00:10:00 Recipe - IV 00:10:00 Recipe - V 00:10:00 Recipe - VI 00:10:00 Recipe - VII 00:10:00 Recipe - VIII 00:10:00 Recipe - IX 00:10:00 Recipe - X 00:10:00 Recipe - XI 00:10:00 Recipe - XII 00:15:00 Recipe - XIII 00:10:00 Recipe - XIV 00:10:00 Recipe - XV 00:10:00 Recipe - XVI 00:10:00 Recipe -XVII 00:15:00 Recipe -XVIII 00:10:00 Recipe -XIX 00:10:00 Recipe -XX 00:10:00 Recipe-XXI 01:00:00 Recipe-XXII 01:00:00 Recipe-XXIII 01:00:00 Recipe-XXIV 01:00:00 Recipe-XXV 01:00:00 Recipe-XXVI 01:00:00 Recipe-XXVII 01:00:00 Recipe-XXVIII 01:00:00 Recipe-XXIX 01:00:00 Recipe-XXX 01:00:00 Recipe-XXXI 01:00:00 Recipe-XXXII 01:00:00 Recipe-XXXIII 01:00:00 Recipe-XXXIV 01:00:00 Recipe-XXXV 01:00:00 Recipe-XXXVI 01:00:00 Recommended Reading Recommended Reading : Chef Essential Training 00:00:00 Mock Exam Mock Exam - Chef Essential Training 00:20:00 Final Exam Final Exam - Chef Essential Training 00:20:00 Assignment Assignment - Professional Chef Training 3 weeks, 3 days Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

When is Your Agile Transformation Done? After over a decade of agile transformations. many organizations have several years of agile experience of agile are naturally looking for signs that the change is complete. Attention turns to the level of skill or maturity an organization needs in order to declare the transformation a success. As a result. models of agile maturity have emerged that promise to somehow measure how agile you are.The good news is that agile. by definition. should be iteratively delivering value from the moment a transformation starts. Looking back. your ability to deliver has already changed immeasurably. You are already faster. more focused. and delivering a product with higher quality. The bad news is that you have only just started your journey. Change itself has changed. as Gary Hamel said. What looks mature today will be 'bare essentials' tomorrow.Using the concept of Wardley Maps. we will talk about what agile maturity looks like today. and where agile maturity will go in the future. We will learn how iterative value delivery is the price to pay to move along the experience curve. The more frequently you deliver value. the faster you move along the experience curve. By introducing a model of increasing agility. you will be able to map out the path of your transformation. filling in any gaps that you may have and beginning to understand what direction your transformation may take you in the future. What you will Learn Key Takeaways: Differentiate between maturity models and development models. and apply the right model in the right situation Learn how to apply Wardley Mapping to your agile transformation strategy

Imagine you have a to-do list that seems never-ending, and your workday is getting longer and longer. You are stressed, unmotivated and struggling to meet deadlines. This is where our Workplace Productivity Training can help you. Learning outcomes: Improve your productivity through effective communication and organisational skills. Master time management and conflict resolution techniques to create a positive and productive workplace environment. Enhance health, safety and wellness practices in the workplace to reduce absenteeism and improve overall well-being. Develop stress management and anxiety coping mechanisms to increase resilience and maintain productivity in challenging situations. Our Workplace Productivity Training is designed to help individuals and teams increase their productivity and performance in the workplace. With modules covering everything from effective communication to conflict resolution, this course equips participants with the knowledge and skills to improve their work productivity and well-being. Participants will learn how to manage their time effectively, prioritize tasks, and manage workplace conflicts. They will also gain insights into health and wellness practices that can boost overall productivity and reduce absenteeism. This course is suitable for anyone who wants to improve their productivity in the workplace. Whether you are an employee, team leader or manager, our training will equip you with the skills you need to create a positive and productive workplace environment. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Employees who want to improve their productivity and performance in the workplace. Team leaders who want to create a more positive and productive workplace environment. Managers who want to improve the overall productivity and well-being of their team. Anyone who wants to develop their skills in communication, conflict resolution, time management, and stress management. Career path Administrative assistant: £16k - £26k Office manager: £20k - £40k Human resources manager: £28k - £60k Project manager: £25k - £70k Operations manager: £30k - £75k Chief operations officer: £80k - £200k

Mindfully Achieving Optimal Performance If your goal is optimal performance, then cultivate its firm foundation. Optimal performance means sustainably achieving multiple, often conflicting, objectives. It is achieved by blending core capabilities such as communication and managing expectations and change. These capabilities require the focus and mindfulness that comes with mindfulness meditation. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Shared Knowledge is Power - Building a Project Management Community As project managers, we do not deliver. We do not cut code or build bridges. We work with teams and stakeholders to ensure that delivery is done. The job of the project manager is about working with people, breaking down barriers, reducing risk, and managing change. To do this well, it's not about 'know what,' it's about 'know how.' Better access to knowledge-and the support to use it wisely-means faster, cheaper, and higher quality projects. At Fujitsu, our vision is about providing the ability for project managers to share knowledge and experience by interacting with other members of the community, in agile and dynamic client-facing environment. Equally as important is taking that knowledge back into the organisation. This supports the individual in developing their professional career, and supports the organization in improving its project delivery. Understanding your customers' changing organisation is difficult enough. Combined with your own ever-changing organisation and the faster pace of agile project delivery, we need to leverage more than just our own knowledge and experience. A strong project management community driven by knowledge sharing may be the answer you need. The size of your organisation is irrelevant - everyone can benefit from a knowledge based community. It is how you shape the community to meet your needs that will deliver the benefits.Learning Objectives Better access to knowledge-and the support to use it wisely-means faster, cheaper, and higher quality projects.