20269 Business courses delivered On Demand

Description Telemarketing Diploma Almost everyone who works in the sales field uses the phone to conduct a major part of their business. If you are looking forward to becoming successful in the sales field, then it is mandatory that your phone manners are impeccable. With the help of this Telemarketing Diploma Course, you will learn phone etiquette and much more. The advantage of taking our online course is that the timings can be adjusted to suit your active schedule and you can study at your convenience. This course has been developed by experts in the telemarketing field and is divided into various easily understandable units. During the term of the course, you will learn how your active listening and verbal communication skills can be improved, to create a perfect script that grabs the listener's attention and to plan the things that are to be done before you place a call. You will understand how any telephone sale can be made into an exceptional one. Telephones have played a huge role in sales techniques and tactics as most businesses use them to communicate personally with their prospective and current customers. Companies whose main business is sales generally manage enquiries, give out quotes, take orders and close sales negotiations with the help of phones which gives any organisation that utilises phones a distinct advantage. Certain phone calls can turn negative and create a negative impression. Hence, it is vital to understand how a phone is to be used and where its place is, in sales and marketing. How the telephone can enhance, supplement and at certain times even replace the other methods used for marketing and selling, and how you can become successful as a salesperson with this personal approach is shown by this Telemarketing Diploma Course. This Diploma Course in Telemarketing can be done at the time, place and pace of your convenience and is available 24/7. What You Will Learn 1: Introduction to telemarketing 2: Making money as a telemarketer 3: The right sales message is critical 4: Developing the right attitude 5: Using voice as a telemarketing tool 6: The telemarketer's agenda 7: Closing the sale Course Outcomes After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. Assessment Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. Accreditation Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Course Overview Learn how to start building your own email lists and maximise your subscribers in no time. In the How to Start and Grow Your Email Lists masterclass, you will gain all the tools and skills you need to build an email list from scratch and turn web traffic into email subscribers. This instructor-guided coursewill teach you about the different types of email marketing services, what a lead magnet is, how to use video marketing to generate leads, and much more. You don't need to be experienced in web design and marketing to enrol in this course. This course is specially designed for email marketing newbies, marketing students and small business owners who are looking to learn smart and up-to-date techniques. This best selling How to Start and Grow Your Email Lists has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth How to Start and Grow Your Email Lists is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The How to Start and Grow Your Email Lists is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The How to Start and Grow Your Email Lists is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the How to Start and Grow Your Email Lists, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the How to Start and Grow Your Email Lists will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the How to Start and Grow Your Email Lists to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Getting Started Would you like to pursue a career in the field of law? QUALIFI Level 7 Diploma in Law is the ideal starting point for your career journey and will ensure your access to the first-class education needed to achieve your goals and dreams and to maximise future opportunities QUALIFI is the recognised UK Awarding Organisation (AO) regulated in England by the Qualifications and Examinations Regulation (OFQUAL), and the qualifications developed to fit the Regulated Qualifications Framework (RQF) which assures employers, centres and learners of consistent, rigorous, quality standards and valid, valued learning. Key Benefits This qualification will bring you many vital benefits, such as; express confidently and professionally their understanding of the law; evidence independence of thought in a legal context; demonstrate a high level of academic writing relevant to the professional nature of the Diploma; apply critical understanding of law principles; apply concepts outside their initial context; demonstrate significant, evidenced independence of thought; use proficient communication of the results of their work Key Highlights • Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. • With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home.  • Learning and pathway materials and study guides developed by our QUALIFI-approved tutors will be available around the clock in our cutting-edge learning management system.  • Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk.  • If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience.   Career Pathways The QUALIFI Level 7 Diploma in Law can open many career pathways including, but not limited to:   Barrister; Est. Salary £55,219p.a Solicitor; Est. Salary £39,442p.a Lawyer; Est. Salary £39,100p.a About Awarding Body QUALIFI, recognised by Ofqual awarding organisation has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Leadership, Hospitality & Catering, Health and Social Care, Enterprise and Management, Process Outsourcing and Public Services. They are liable for awarding organisations and thereby ensuring quality assurance in Wales and Northern Ireland. What is included? Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, which include real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only) Why gain a QUALIFI Qualification? This suite of qualifications provides enormous opportunities to learners seeking career and professional development. The highlighting factor of this qualification is that: The learners attain career path support who wish to pursue their career in their denominated sectors; It helps provide a deep understanding of the health and social care sector and managing the organisations, which will, in turn, help enhance the learner's insight into their chosen sector. The qualification provides a real combination of disciplines and skills development opportunities. The Learners attain in-depth awareness concerning the organisation's functioning, aims and processes. They can also explore ways to respond positively to this challenging and complex health and social care environment. The learners will be introduced to managing the wide range of health and social care functions using theory, practice sessions and models that provide valuable knowledge. As a part of this suite of qualifications, the learners will be able to explore and attain hands-on training and experience in this field. Learners also acquire the ability to face and solve issues then and there by exposure to all the Units. The qualification will also help to Apply scientific and evaluative methods to develop those skills. Find out threats and opportunities. Develop knowledge in managerial, organisational and environmental issues. Develop and empower critical thinking and innovativeness to handle problems and difficulties. Practice judgement, own and take responsibility for decisions and actions. Develop the capacity to perceive and reflect on individual learning and improve their social and other transferable aptitudes and skills.     Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Legal Foundations Reference No : T/650/6748 Credit : 15 || TQT : 150 This unit provides learners with the skills required to study law at the postgraduate level and to develop the critical and research skills needed for both the study and practice of law. UNIT2- Company Law and Practice Reference No : Y/650/6749 Credit : 15 || TQT : 150 This unit covers corporate law in England and Wales, including limited liability, the corporate veil, directors' and shareholders' roles, and a company's constitution. UNIT3- Contract Law and Disputes Reference No : F/650/6750 Credit : 15 || TQT : 150 This unit teaches learners about contract law issues, their practical and ethical implications, and their social, economic, and political contexts. UNIT4- Public Law and Law of the European Union Reference No : H/650/6751 Credit : 15 || TQT : 150 This unit introduces the UK's constitution and its institutions, including the Crown, Parliament, central government, devolved institutions, EU institutions, and the judiciary. UNIT5- Tort Reference No : J/650/6752 Credit : 15 || TQT : 150 This unit covers the law of torts and its implications, including evaluating its function in society and its impact on various contexts. UNIT6- Land Law and Property Reference No : K/650/6753 Credit : 15 || TQT : 150 This unit aims to provide learners with an appreciation of areas of key importance to legal practitioners in England and Wales relating to property and land law. UNIT7- Criminal Law and Practice Reference No : L/650/6754 Credit : 15 || TQT : 150 This unit aims to cover the main principles of English criminal law and analysis of their practical application. UNIT8- Equity and Trusts Reference No : M/650/6755 Credit : 15 || TQT : 150 This unit enables learners to understand equity and trust, evaluate their practical and ethical implications, and appreciate their impact on society. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Getting Started The CMI Level 5 Diploma in Management and Leadership course is designed for practising or aspiring middle managers and leaders at operations, division, departmental or specialist level, who are typically accountable to a senior manager or business owner. Leading and managing individuals and teams to deliver in line with the organisational strategy is the primary role of a practising manager. The CMI Level 5 Diploma in Management and Leadership is an extensive course focusing on improving your capabilities and core management skills such as planning, problem-solving, leadership, strategy, communication, conflict, resource management and organisation. You'll develop the core strategic skills and competencies required to manage teams and individuals effectively, enabling you to deliver long-lasting results. Achieving the CMI Level 5 Diploma in Management and Leadership qualification will enhance your credibility and enable you to outperform in demanding roles and situations. You'll have a wide range of modules to choose from, and depending on your career goals, you can select the modules that will be most effective for your progression. Key Benefits For Learners: Improve your capabilities and core management skills Develop the knowledge and skills required for managing and leading individuals and teams Provide an extensive knowledge of skills to excel in specific management areas For Organisations: Deliver aims and objectives in line with wider organisational strategy Provide you with a fully wider range of skills and knowledge required to be a manager as part of an organisation Focus on the areas that are most appropriate to your role and organisation Key Highlights Are you an aspiring Manager or Leader looking for career development? Then, the CMI Level 5 in Management and Leadership qualification offered by School of Business and Technology London is the right solution for you. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our CMI-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide you with comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways The CMI Level 5 Management & Leadership can open many career pathways including, but not limited to: Operations Manager, with an estimated salary of £51,577 per annum Divisional Manager, with an estimated salary of £48,613 per annum Departmental Manager, with an estimated salary of £34,997 per annum Regional Manager, with an estimated salary of £51,372 per annum About Awarding Body Chartered Management Institute established over 60 years ago as the British Institute of Management back then; it has developed the UK's very first diploma in management studies. In the years that followed CMI has consistently been at the forefront of all aspects of management and leadership. Today CMI is the only chartered professional awarding body committed to offering the highest standards in management and leadership excellence. Presently over 100,000 managers use its unique services daily. CMI qualifications aim for managers and leaders at any level, and it remains the only Awarding Body which can award Chartered Manager status - the ultimate management accolade. Employers highly value the qualifications awarded by CMI, and boost your career prospects. What is included? Learn 100% online at your own pace Dedicated support from expert tutors Dedicated Support Desk Portal: You can raise queries, request tutor support and ask for a call back whenever you need guidance and assistance. Elevate Knowledge: Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the program Schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support and encouragement 12 months support period 24-hour access to the online learning platform 'MyLearnDirect' Schedule live online classes for each module at your convenience. (Blended learning only) Quality learning resources and study guides developed by CMI-approved tutors. All assessment materials are conveniently accessible through the online learning platform 'MyLearnDirect' Induction: We offer online and flexible learning induction to help you settle in and prepare for your online studies Get Foundation Chartered Manager status upon course completion Fast Track to Chartered Manager status. You will be eligible to apply for Chartered Manager status, the ultimate professional accolade for managers, after completing the course and with 3+ years of experience in a managerial role. Access to CMI Management Direct. It has 100,000s of reliable and validated management and leadership resources, including company and industry reports, videos, checklists, E-books, and journals. You have access to CMI Membership and Support for the duration of your study. Assessment For each module you study, you will complete a written assignment of 3000 to 4,000 words and submit it online at your MyLearnDirect learning portal. The submitted assignments will be assessed by your CMI-approved tutor. Entry Requirements This course is designed for current or aspiring mid-level managers. You don't need any formal qualifications to study this course. However, to be eligible for this course, you must:  Be 19 years of age and over Have some team leading or supervisory experience or managerial experience in the junior or middle management level Possess the ability to complete the Level 5 course Our friendly admissions advisors will provide the best advice, considering your needs and goals.  Progression A possible progression route on successful completion of a CMI Level 5  in Management and Leadership would be to, Progress to other qualifications at the next level (e.g. from Level 5 Diploma to level 6 or 7 Diploma) Progression to Bachelor Degree Top Up in Business Management. Why gain a CMI Qualification? This online CMI Level 5 Diploma in Management and Leadership course is perfect if you are a current or aspiring mid-level manager looking to advance in your career. The globally recognised CMI Level 5 Diploma is perfect for you if you want to increase your opportunities for obtaining a middle management position. The substantial leadership skills and knowledge you'll develop with this course will be remarkably effective. You can fast-track to apply for Chartered Manager status, the ultimate professional accolade for managers, after completing the CMI Level 5 Diploma in Management and Leadership course and with at least three years of experience in a managerial role. You may also wish to further your ongoing personal and professional development by accessing other CMI courses, such as the CMI Level 6 or Level 7 courses in Management and Leadership. Studying for a CMI qualification offers you more than just academic standing. When you enrol with us for the CMI Level 5 Diploma in Management and Leadership, you will have access to CMI Membership and Support for the duration of your study alongside your qualification. CMI graduates achieve remarkable things: 72% agree that their CMI qualification gave them a competitive edge in the job application process. 89% agree they use the skills learnt on their accredited qualification in their current role. 88% agree that the accredited qualification gave them good career prospects. Recent CMI graduates earn a median of 28k compared to just 21k for a typical business studies graduate. Employers highly value the qualifications awarded by CMI, and over 80% of managers agree that a CMI qualification is essential to becoming a professional manager. Learners must complete a combination to a minimum of 370 TUT hours, 37 credits to achieve this qualification. There is a barred combination of units - learners taking 502 cannot select 503, 505 or 511 and learners taking 526 cannot select 501 or 502. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Principles of Management and Leadership in an Organisational Context Reference No : CMI 501 Credit : 7 || TQT : 70 LEARNING OUTCOME 1. Understand factors which impact on an organisation's internal environment. 2. Understand the application of management and leadership theories. 3. Understand the knowledge, skills and behaviours to be effective in a management and leadership role UNIT2- Principles of Developing, Managing and Leading Individuals and Teams to Achieve Success Reference No : CMI 502 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand approaches to developing, managing and leading teams 2. Understand approaches to achieving a balance of skills and experience in teams. 3. Know techniques for leading individuals and teams to achieve success. UNIT3- Managing Performance Reference No : CMI 504 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand the rationale for managing performance within organisations. 2. Know how to manage performance. 3. Understand frameworks, diagnostic and evaluation tools used for performance management. UNIT4- Principles of Delivering Coaching and Mentoring Reference No : CMI 507 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand the role and purpose of coaching and mentoring within an organisation. 2. Understand the use of models and processes used in workplace coaching and mentoring. 3. Know how to manage the delivery of effective coaching and mentoring. UNIT5- Managing Stakeholder Relationships Reference No : CMI 509 Credit : 4 || TQT : 40 LEARNING OUTCOME 1. Understand the different types and value of stakeholder relationships. 2. Understand the frameworks for stakeholder management. 3. Know how to manage stakeholder relationships. UNIT6- Managing Conflict Reference No : CMI 510 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand the types, causes, stages and impact of conflict within organisations. 2. Understand how to investigate conflict situations in the workplace. 3. Understand approaches, techniques, knowledge, skills and behaviours for managing conflict. UNIT7- Planning, Procuring and Managing Resources Reference No : CMI 516 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand the importance of effective and efficient resource use in organisations. 2. Know how to plan resources to meet organisational objectives. 3. Know how to procure resources. UNIT8- Principles of Innovation Reference No : CMI 517 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand the role of innovation within organisations. 2. Understand the process of managing innovation in an organisation. UNIT9- Principles of Marketing Products and Services Reference No : CMI 523 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand the role of marketing to support the achievement of organisational objectives. 2. Understand the factors in the organisation's marketing environment which impact on the marketing of a product or service. 3. Know how to market a product or service. UNIT10- Managing Finance Reference No : CMI 520 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand finance within organisations. 2. Know how to set and manage budgets. UNIT11- Using Data and Information for Decision Making Reference No : CMI 521 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand the use of data and information in decision making. 2. Be able to interpret data and information to support decision making. 3. Know how to present data and information used for decision making. UNIT12- Managing Change Reference No : CMI 514 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand the reasons for change in organisations. 2. Understand approaches to change management. 3. Understand how to initiate, plan and manage change in an organisation. UNIT13- Creating and Delivering Operational Plans Reference No : CMI 515 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand the principles of operational planning in an organisation. 2. Know how to create an operational plan in line with organisational objectives. 3. Know how to manage and lead the delivery of an operational plan. UNIT14- Principles of Managing and Leading Individuals and Teams to Achieve Reference No : CMI 503 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand approaches to managing and leading teams. 2. Know how to achieve a balance of skills and experience in teams. 3. Know techniques for managing and leading individuals and teams to achieve success. UNIT15- Forming Successful Teams Reference No : CMI 505 Credit : 4 || TQT : 40 LEARNING OUTCOME 1. Understand the purpose and characteristics of successful teams. 2. Understand approaches to team formation. 3. Know how to analyse and respond to the challenges of team formation. UNIT16- Managing Equality, Diversity and Inclusion Reference No : CMI 506 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand legal and organisational approaches to equality, diversity and inclusion. 2. Understand the role and responsibilities of a manager in relation to equality, diversity and inclusion. 3. Know how to develop and implement plans which support equality, diversity and inclusion within an organisation. UNIT17- Principles of Developing a Skilled and Talented Workforce Reference No : CMI 508 Credit : 4 || TQT : 40 LEARNING OUTCOME 1. Understand the benefits of developing a skilled and talented workforce. 2. Understand the factors which influence workforce development. 3. Understand the scope of learning and development as part of a workforce development strategy. UNIT18- Principles of Recruiting, Selecting and Retaining Talent Reference No : CMI 511 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand the factors that impact on recruitment and selection. 2. Know how to plan for recruitment and selection. 3. Understand approaches to the recruitment and selection of a diverse and talented workforce. UNIT19- Workforce Planning Reference No : CMI 512 Credit : 4 || TQT : 40 LEARNING OUTCOME 1. Understand the rationale for workforce planning. 2. Understand the principles and practices of workforce planning. UNIT20- Managing Projects to Achieve Results Reference No : CMI 513 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand the role of projects in delivering organisational strategy. 2. Understand processes for initiating, planning and managing projects. 3. Understand the factors which contribute to effective project management. UNIT21- Managing Risk Reference No : CMI 518 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand the scope of business risk management. 2. Understand the process for managing business risk. UNIT22- Managing Quality and Continuous Improvement Reference No : CMI 519 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand the scope and purpose of quality management within organisations. 2. Understand approaches for managing quality. 3. Understand the application of continuous improvement within organisations. UNIT23- Managing the Customer Experience Reference No : CMI 522 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand the principles of managing the customer experience. 2. Understand the customer journey in the context of an organisation. 3. Know how to manage the customer experience. UNIT24- Conducting a Management Project Reference No : CMI 524 Credit : 10 || TQT : 100 LEARNING OUTCOME 1. Know how to plan a management project. 2. Be able to conduct a management project. UNIT25- Using Reflective Practice to Inform Personal and Professional Development Reference No : CMI 525 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand the value of reflective practice to inform personal and professional development. 2. Know how to apply reflective practice to inform personal and professional development. UNIT26- Principles of Leadership Practice Reference No : CMI 526 Credit : 8 || TQT : 80 LEARNING OUTCOME 1. Understand leadership practice in an organisation. 2. Understand leadership styles 3. Understand the impact of leadership within organisations. UNIT27- Strategic Corporate Social Responsibility and Sustainability Reference No : CMI 608 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand corporate social responsibility and sustainability in organisational contexts. 2. Know how corporate social responsibility and sustainability is applied in an organisational setting. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. Management Direct As part of the program, you will get access to CMI Management Direct, which provides a rich foundation of management and resource for students. The Management Direct is packed with content, including: E-Books Articles Leader videos Idea for leaders Models and so much more... How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

This online warehouse management course is ideal for supervisors and warehouse managers who have had very little formal training. It is also ideal for warehouse and logistics managers who want to know what new tools, techniques and technologies are available to them to improve their operations and become more efficient and cost effective. The course is endorsed by the Chartered Institute of Logistics and Transport. It has been written by Gwynne Richards who has over 35 years of experience in the logistics sector and is the author of Warehouse Management, published by Kogan Page.

***24 Hour Limited Time Flash Sale*** Sales, Marketing & KYC Endorsed Training Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Are you looking forward to being the next Sales and Marketing Guru? You don't have to look further. Let us journey into the realm of success together with our comprehensive "Sales, Marketing & KYC Endorsed Training" bundle. This bundle stands as a beacon in the stormy seas of professional development, illuminating your career advancement path with the right theoretical skills. We bring you two distinct categories of courses - three that bear the prestigious stamp of Quality License Scheme (QLS) endorsement and five that are accredited by CPD-QS. A testament to our commitment towards your growth, the QLS-endorsed courses have been meticulously designed to hone your sales, marketing, and customer understanding skills. Alongside providing invaluable knowledge, we cherish the opportunity to celebrate your achievements with tangible hardcopy certificates, a testament to your newfound prowess. Yet, our efforts do not stop there. The package also includes five carefully curated CPD-QS accredited courses. These courses delve into the vital aspects of business management, analysis, and law, along with detailed learning about Lean Process, Six Sigma, and Commercial Management. Together, they create a comprehensive blueprint for your success in the world of business. Key Features of the Sales, Marketing & KYC Endorsed Training Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Sales, Marketing & KYC Endorsed Training bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: The Ultimate Sales Training Blueprint: How To Master Sales QLS Course 02: Know Your Customer QLS Course 03: Marketing 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Business Management Course 02: Business Analysis Course 03: Business Law Course 04: Diploma in Lean Process and Six Sigma Course 05: Commercial Management In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Sales, Marketing & KYC Endorsed Training courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes Master the art of sales and marketing to boost your professional performance. Understand the intricacies of 'Know Your Customer' regulations and their application. Gain a deep understanding of effective business management strategies. Develop skills for business analysis to make informed business decisions. Understand the essentials of business law to navigate legal challenges in the business world. Acquire knowledge about Lean Process and Six Sigma methodologies to improve organisational efficiency. Learn commercial management skills to handle business operations effectively. Unleash your potential with our "Sales, Marketing & KYC Endorsed Training" bundle. The content is a finely tuned orchestra of knowledge, where every course contributes to a symphony of success. Three of our QLS-endorsed courses cultivate your skills in sales, marketing, and understanding your customer. Each course comes with a hardcopy certificate, an emblem of your accomplishments. Our five CPD-QS accredited courses act as catalysts for your journey, covering crucial areas such as business management, analysis, business law, Lean Process, Six Sigma, and commercial management. These courses offer an enriching theoretical experience, ensuring that you stay aligned with the latest industry standards. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring individuals keen to delve into the domains of sales, marketing, and customer relations. Professionals seeking to enhance their knowledge in business management and law. Individuals interested in mastering Lean Process and Six Sigma methodologies. Those aiming to boost their commercial management skills for business operations. Career path Sales Executive: £21,000 - £30,000 Marketing Specialist: £24,000 - £35,000 Business Analyst: £37,000 - £48,000 Business Law Consultant: £45,000 - £60,000 Lean Process/Six Sigma Consultant: £50,000 - £70,000 Commercial Manager: £45,000 - £58,000 Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

10 QLS Endorsed Courses for Dog Trainer | 10 QLS Endorsed Certificates Included | Lifetime Access

This course aims to provide learners with a comprehensive understanding of the impact of information systems on organizations and business firms. The course will explore the concept of competitive advantage and its dimensions and how strategic information systems can be used to achieve and sustain competitive advantage. Learners will also learn about the various types of information systems, their use in supporting business processes, and how to align IS strategy with business strategy. Additionally, the course will cover the impact of the internet on competitive advantage, Porter's Five Forces, and the Value Chain Analysis. After the successful completion of the course, you will be able to learn about the following, Organization and Information Systems and How Information Systems Impact Organizations and Business Firms? Competency, Competitive Advantage, its dimensions. Strategic Information System. Types of Information System Strategies. Management Information System and Competitive Advantage. The Internet's Impact on Competitive Advantage. Porter's Five Forces and Competitive Advantage. The Value Chain Analysis and Competitive Advantage. Information Systems Products and Services. Types of Information Systems to Support Business Processes. Alignment Between IS Strategy and Business Strategy. The People in Information Systems. This course will give learners an in-depth understanding of the relationship between information systems and organizations. The course will begin by exploring the concept of competitive advantage and its dimensions and how information systems can be used to achieve and sustain competitive advantage. Learners will learn about the different types of information systems strategies, including strategic information systems, management information systems, and the internet's impact on competitive advantage. This course will provide learners with an in-depth understanding of the relationship between information systems and organizations. The course will begin by exploring the concept of competitive advantage and its dimensions, and how information systems can be used to achieve and sustain competitive advantage. Learners will learn about the different types of information systems strategies, including strategic information systems, management information systems, and the internet's impact on competitive advantage. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Appraising Information Systems and Organisation Strategy Self-paced pre-recorded learning content on this topic. Appraising Information Systems and Organisation Strategy Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Business Owners Entrepreneurs Managers and Executives IT Professionals Marketing Professionals Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Deals Certification Level 2 As an entrepreneur, guaranteeing that your item or administration is available and is prepared available to be purchased is just about as significant as individuals who are selling it. The Level 2 Sales Certification is a magnificent positive development, as it has been intended to upgrade the necessary deals methods, to augment benefits and fabricate your business. This affirmation is incredible for both new deals staff and the individuals who are needing a supplemental class. What's Covered in the Course? All through the 19 modules remembered for this confirmation program, you and your staff will become familiar with a progression of methods and deals techniques, for example, Understanding deals brain science, zeroing in on purchaser and dealer inspiration and the historical backdrop of expert deals; Instructions to create deals abilities, things to stay away from, distinguishing flimsy points and how to develop them; Objective setting - why it's significant and how to make a business plan that is reachable; The selling interaction, including the means that lead to a fruitful deal and the significance of this cycle; The significance of creating drives, how to discover and utilize leads and cold pitching; Deal readiness, like how to get ready, why it's significant and how to kick off the business steps; Deals recommendations and the ideal pitch, which centers around how to compose a proposition, how to convey it and what to keep away from; The specialty of exchange; Instructions to conquer protests and make something happen; An outline of viable shutting, from realizing when it's the correct opportunity to what in particular to do a short time later; Post-deal upkeep, fabricating the relationship with the client, follow-up and how to acquire future business; The job of innovation in deals - what slip-ups to keep away from and what these devices can do, to improve the result; Deals the executives, including how to lead an outreach group, managing issue workers and how to improve a merchant's qualities. What are the Benefits of the Course? The course materials aren't the lone valuable parts of this program. A portion of different benefits that you'll see, after finish of the Level 2 Sales Certification are: Straightforward entry - it very well may be finished anyplace that your staff are, implying that they don't need to be in an office; they can finish it out and about or from the solace of their home; It assists deals with staffing recognize qualities and shortcomings and how to make the most of chances, which prompts better capacity of arriving at deals objectives and improving benefits; The obtained abilities can be applied by your staff as they learn, thus, as they progress, they can set their learning in motion, which very quickly prompts improved outcomes; It assembles certainty and upgrades worker fulfillment, which benefits everybody.

Getting Started The primary objective of the Qualifi Level 3 Diploma in Information Technology is to provide learners with the necessary skills and knowledge to pursue a career in the IT industry or advance to higher-level studies. The general learning objectives of the Diploma are as follows: Comprehend the functions of computer systems. Grasp the significance and various forms of coding. Acquire knowledge of networking principles. Familiarize themselves with the applications and characteristics of mobile communication devices.   Key Benefits Gain the capability to set up and configure computer systems. Acquire the competence to design interactive websites. Comprehend the foundational principles of networking. Comprehend the communication technologies employed in mobile devices. Acquire knowledge about cyber threat intelligence. Demonstrate the ability to formulate a policy and strategy for utilizing social media within a business context. Key Highlights • Are you a practicing IT Professional seeking greater knowledge and understanding of the industry to support your development into senior positions? Then, the Qualifi Level 3 Diploma in Information Technology is the ideal starting point for your career journey. • The course will help you forge a career and prepare individuals to become professional staff and future managers in the health and social care sector. • Remember! The assessment for the qualification is based solely on assignments, so you don't need to worry about taking exams. • With the School of Business and Technology London, you can complete the qualification at your own pace, choosing between online or blended learning from the comfort of your home. • Learning and pathway materials, as well as study guides developed by our Qualifi-approved tutors, will be available around the clock through our cutting-edge learning management system. • Most importantly, at the School of Business and Technology London, we provide comprehensive tutor support through our dedicated support desk. • If you choose the blended learning option, you will also have the opportunity to enjoy live sessions with an assigned tutor, which you can schedule at your convenience.   Career Pathways Upon completion of the Level 3 Diploma in Information Technology, graduates may pursue various career paths in education and training such as: • IT Support Technician; with an estimated average salary of £27,701 per annum • Desktop Support Specialist; with an estimated average salary of £31,487 per annum • Network Technician; with an estimated average salary of around £25,000 per annum • System Administrator; with an estimated average salary of £37,768 per annum About Awarding Body QUALIFI, recognised by Ofqual awarding organisation has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Leadership, Hospitality & Catering, Health and Social Care, Enterprise and Management, Process Outsourcing and Public Services. They are liable for awarding organisations and thereby ensuring quality assurance in Wales and Northern Ireland. What is included? Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, which include real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only)   Assessment Assignment-based assessment No exam Entry Requirements The qualification has been intentionally designed to ensure accessibility without unnecessary obstacles hindering entry and advancement. To enrol in the qualification: • Prospective candidates must be aged 18 or older and gain admission through a centre interview process. • International students whose first language is not English must have a score of 6 or above in IELTS (International English Language Testing System). Progression Upon successful completion of the QUALIFI Level 3 Diploma in Information Technology, learners will have the opportunity to advance to the following pathways: Enrol in the Qualifi Level 4 Diploma in IT program. Transition directly into employment within a related profession.   Why gain a QUALIFI Qualification? This suite of qualifications provides enormous opportunities to learners seeking career and professional development. The highlighting factor of this qualification is that: The learners attain career path support who wish to pursue their career in their denominated sectors; It helps provide a deep understanding of the health and social care sector and managing the organisations, which will, in turn, help enhance the learner's insight into their chosen sector. The qualification provides a real combination of disciplines and skills development opportunities. The Learners attain in-depth awareness concerning the organisation's functioning, aims and processes. They can also explore ways to respond positively to this challenging and complex health and social care environment. The learners will be introduced to managing the wide range of health and social care functions using theory, practice sessions and models that provide valuable knowledge. As a part of this suite of qualifications, the learners will be able to explore and attain hands-on training and experience in this field. Learners also acquire the ability to face and solve issues then and there by exposure to all the Units. The qualification will also help to Apply scientific and evaluative methods to develop those skills. Find out threats and opportunities. Develop knowledge in managerial, organisational and environmental issues. Develop and empower critical thinking and innovativeness to handle problems and difficulties. Practice judgement, own and take responsibility for decisions and actions. Develop the capacity to perceive and reflect on individual learning and improve their social and other transferable aptitudes and skills.     Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Computer Systems Reference No : F/650/1908 Credit : 10 || TQT : 100 The objective of this unit is to provide learners with an introduction to the fundamental hardware and software elements comprising computer systems. It also aims to enable learners to perform basic installation and configuration tasks. UNIT2- Coding and Website Development Reference No : H/650/1909 Credit : 10 || TQT : 100 The objective of this unit is to empower learners with the knowledge of essential processes for creating basic programs and applications, along with a fundamental understanding of website design. UNIT3- Networks Reference No : L/650/1910 Credit : 10 || TQT : 100 The objective of this unit is to provide learners with an appreciation of the significance of networks in computer systems and their diverse applications. Learners will also acquire knowledge pertaining to network technologies and the provisioning of a broad spectrum of networked services. UNIT4- Mobile Communications Reference No : T/650/1913 Credit : 10 || TQT : 100 The objective of this unit is to elucidate the evolution of mobile communication and its transformative impact on daily life. It also seeks to furnish learners with insights into the essential functionalities that underlie significant business and e-commerce applications. UNIT5- Cyber Security Reference No : A/650/1915 Credit : 10 || TQT : 100 The objective of this unit is to empower learners with a comprehensive understanding of cybersecurity, including the repercussions and significance of insufficient cybersecurity measures. Learners will grasp essential terminology and comprehend the motivations driving both positive and negative actors in the realm of cybersecurity. Additionally, they will explore the merits and drawbacks of a security-by-design approach. UNIT6- Social Media for Business Reference No : D/650/1916 Credit : 10 || TQT : 100 The objective of this unit is to facilitate learners in investigating how businesses leverage social media platforms for the promotion of their products and services. Additionally, learners will develop a social media policy and plan tailored to meet the specific needs and objectives of the business. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.