2451 Business courses in Crook delivered Live Online

Overview The modern buyer is more knowledgeable and savvier than ever before. By taking a collaborative approach with the buyer and developing solutions, instead of relying on outdated sales tactics, professional sellers can create real value for clients and subsequently close more deals. Learn the solution selling method, and find out how to shift the emphasis from product features to the customer. By understanding how to implement the solution-selling methodology, you can create natural and pressure-less sales interactions that accelerate revenue growth and improve customer loyalty

Overview Sales is one of the backbone of the company. Every company success is depended on their sales strategies. This course will deal with the sales techniques and sales communication required to increase sales.

Overview This sales coaching can offer sales those who square measure needed to create outgoing sales calls with a spread of verified skills, techniques and best practices to make sure additional sure-fire outcomes from a better proportion of the calls they create.

  A CMS provides organizations a structured approach to meet all compliance obligations, i.e., requirements that they mandatorily have to comply with such as laws, regulations, court rulings, permits, licenses, as well as those that they voluntarily choose to comply with such as internal policies and procedures, codes of conduct, standards, and agreements with communities or NGOs.  About This Course   The benefits of implementing a compliance management system (CMS) based on ISO 37301 are manifold: helping the organization avoid or mitigate the costs, risks, and damage of noncompliance, ensuring the long-term sustainability of the organization, promoting trust and confidence, encouraging good governance practices, due diligence, and ethically sound business dealings, etc.  The ISO 37301 Lead Implementer training course provides the knowledge needed to establish, implement, manage, maintain, and continually improve a CMS. It aims to provide an in-depth understanding of ISO 37301 requirements, as well as the best practices and approaches used for the implementation and subsequent maintenance of the compliance management system. The training course enables you to help organizations establish processes needed to adhere to all compliance obligations and establish controls that proactively prevent noncompliance and contribute to the creation of a culture of integrity, transparency, and openness. The training course is followed by the certification exam. If you pass, you gain the 'Certified ISO 37301 Lead Implementer' credential. This credential validates your professional capabilities and competences to implement a CMS in an organization based on the requirements of ISO 37301. This training course will help you: Gain a comprehensive understanding of the concepts, approaches, methods, and techniques used for the implementation and effective management of a CMS Acknowledge the correlation between ISO 37301 and other standards and regulatory frameworks Gain the ability to interpret the requirements of ISO 37301 in the specific context of an organization Develop the necessary knowledge and expertise to support an organization in effectively planning, implementing, managing, monitoring, and maintaining a CMS Acquire the expertise to advise an organization in implementing CMS best practices Assessment     Delegates sit a combined exam, consisting of in-course quizzes and exercises, as well as a final 12 question, essay type exam on Day 4 of the course. The overall passing score is 70%, to be achieved within the 150 minute time allowance. Exam results are provided within 24 hours, with both a Certificate and a digital badge provided as proof of success.     Prerequisites   The main requirements for participating in this training course are a basic knowledge of ISO management system standards, as well as a general understanding of ISO 37301 (or ISO 19600 guidelines) and the MS implementation principles. What's Included?   Certification fees are included in the exam price. Training material of over 450 pages of information and practical examples will be provided. An attestation of course completion worth 31 CPD (Continuing Professional Development) credits will be issued to participants who have attended the training course. In case of exam failure, candidates can retake the exam once for free within 12 months following the initial exam date. Who Should Attend?   Managers, consultants, and compliance officers wishing to develop a thorough understanding of ISO 37301 requirements for a compliance management system Managers and consultants seeking a comprehensive CMS implementation framework Compliance officers responsible for practicing due diligence with regard to compliance risks Individuals wishing to contribute in maintaining organizational integrity by supporting ethical behaviour Managers and members of governance, risk management, and compliance teams Individuals aspiring to become compliance officers or compliance management consultant Accreditation Provided by   This course is Accredited by NACS and Administered by the IECB

Our bespoke Xero Training sessions are designed to get your Xero working properly & showing you the correct information, and to save you time for the important things... Get Xero set up properly, working as it should, error free Fix all of your Xero issues, once & for all Learn how to deal with your transactions correctly Use reporting to understand how your business is performing Gain confidence using Xero Save oodles of time on your accounting every single day with our bespoke Xero Training!

Overview This course examines the major tools, techniques, and principles aimed at improving quality and productivity in the public sector. To provide students with practical methods for improving public organizations, this course will cover accountability systems, performance measurement, pay-for-performance reward systems, contracting out, and organizational assessment

This training is designed for lawyers and covers key topics to ensure compliance with the Specialist Quality Mark (SQM) and other regulations.

  The IECB Certified Data Protection Officer training course will help you acquire the knowledge and skills to serve as a Data Protection Officer (DPO), allowing you to help organizations understand and implement solutions that meet the compliance requirements of the General Data Protection Regulation (GDPR), as well as a number of other regulatory requirements. The course takes a practical look at the GDPR requirements and advises on the mapping of solutions. In this way, delegates can master the role of the DPO and become competent to inform, advise, and monitor compliance with the GDPR and cooperate with the supervisory authority. About This Course   After attending the training course, you can sit for the exam, and gain the 'Certified Data Protection Officer' credential, which validates that you have the Legal and regulatory knowledge required of a key adviser and practical knowledge to advise organisations how to meet their obligations regarding the GDPR compliance   Learning Outcomes; Acquire a thorough understanding of the basic concepts and components of global Data Protection Regulation(s) Understand the correlation between the General Data Protection Regulation and best practice standards such as ISO 27701 Acquire a thorough understanding of the data protection by design requirements, particularly in relation to the protection of data Interpret the data protection requirements within the context of an organization Understand how to support an organization to plan, implement, manage, monitor and maintain ongoing compliance to the GDPR   Our approach  This training course is based on the practical application of best practices used in exercising the role of the DPO. Course modules include practical examples of the role of DPO. Delegates are encouraged to engage in discussions and exercises. A Case Study which brings the materials to life.   Course agenda   Day 1: Introduction to the GDPR Principles Day 2: The role of the DPO in the determination of a GDPR compliance program Day 3: The role of the DPO in business operations Day 4: Monitoring and maintenance of the GDPR compliance programme, as well as the examination   Prerequisites   A basic understanding of the GDPR will benefit course delegates.  What's Included?   Refreshments & Lunch (Classroom only) Course Slide Deck Official Study Materials CPD Certificate The Exam fees Who Should Attend?   Individuals seeking to move into the role of DPO Team members who define, implement, and maintain a GDPR compliance programme Information Security Managers responsible for the personal data protection of an enterprise and the management of its risks Members of an information security, risk management, or Data Governance team Our Guarantee   We are an approved IECB Training Partner. You can learn wherever and whenever you want with our robust classroom and interactive online training courses. Our courses are taught by qualified practitioners with commercial experience. We strive to give our delegates the hands-on experience. Our courses are all-inclusive with no hidden extras.  The one-off cost covers the training, all course materials, and exam voucher. Our aim: To achieve a 100% first time pass rate on all our instructor-led courses. Our Promise: Pass first time or 'train' again for FREE. *FREE training offered for retakes - come back within a year and train for free, with the exam retake included too. Assessment   All candidates at official training courses will be offered the opportunity to sit the associated exam. For CDPO, this constitutes a 12 question essay type exam which should be completed within 240 minutes. A passing score is achieved at 70%. Accreditation Provided by   This course is Accredited by NACS and Administered by the IECB.

This course will help you and your employees gain the necessary vocabulary, grammar, and conversational abilities from our qualified instructors. Additionally, our interactive lessons and hands-on activities will improve your BSL proficiency and comprehension. This Course At A Glance Live Zoom classes with an expert BSL tutor, Adam Linsdell. Gain an extensive understanding of deaf awareness. Acquire knowledge of several commonly used vocabulary words. CPD Accredited certificates are recognized by employers and professional organisations. Enhance your communication skills through practical exercises. BSL Training Course Overview This BSL training course, CPD certified workplace oriented classes, is an immersive 18-hour duration (3 hours per week) course designed to enhance your communication skills with deaf colleagues and customers in a specific workplace setting. This comprehensive program will equip you with the necessary tools to establish effective interactions and bridge the communication gap. Throughout the course, you will learn essential vocabulary, grammar, and conversational skills in British Sign Language (BSL). Additionally, you will gain insights into deaf culture and develop a deeper understanding of the challenges faced by individuals with hearing impairments in the workplace. By the end of this course, you will be able to confidently communicate using BSL and contribute to a more inclusive and accessible work environment. BSL Training for Workplace, Autumn 2025 Please book your place in advance Weekly via Zoom Online Live Class. You can attend the class online from home/workplace. Total Duration: 18 Hours Class Starts: August 08, 2025-October 10, 2025 Day & Time: 10:00 am – 12:00 pm (Thursday, 2 hours per week) Venue: Zoom Online Teacher: Adam Linsdell Who should take this course? BSL for the Workplace is perfect for individuals, employees, large or small businesses. Those who are seeking to improve their communication with deaf colleagues and customers in their professional environment can opt for this course. Whether you work in health and healthcare, retail and shopping, hospitality, cultural settings, or public services, this course will provide you with the skills needed to connect and engage with the deaf community. Learning Outcomes: Upon completing the BSL for the Workplace course, participants will achieve the following learning outcomes: Learn fingerspelling alphabets and words with accuracy Develop simple conversations and confidently ask questions on a range of everyday topics Fostering meaningful interactions with deaf colleagues and customers. Demonstrate basic vocabulary related to various topics, allowing for effective expression of ideas and needs. Discover workplace-specific vocabularies relevant to their professional setting Help you engage in specialised conversations and enhance workplace communication. Invest in your communication skills and create an inclusive workplace environment. Enrol in a BSL training course CPD certified workplace oriented classes today and unlock new opportunities for effective communication with the deaf community. Course Curriculum Greetings Learn essential BSL greetings to initiate conversations and create a welcoming atmosphere. These greetings include basic phrases such as “hello,” “good morning,” “how are you?” and more which are essential for establishing rapport and building relationships with deaf individuals. The BSL Alphabet and Fingerspelling Master the BSL alphabet and develop the ability to fingerspell words accurately, enabling effective communication of names, technical terms, and unfamiliar vocabulary. This skill is particularly useful in situations where there may be unfamiliar vocabulary or technical terms that need to be spelled out. Meeting People / Questions Enhance your conversational skills by learning how to introduce yourself, engage in small talk, and ask questions in BSL. These skills will allow you to confidently interact with Deaf individuals and create meaningful connections. Additionally, understanding how to ask questions in BSL will enable you to gather information and participate actively in conversations. Numbers and Number Related Vocabulary Acquire the knowledge to express age, money, and dates accurately in BSL, enabling seamless interactions in various contexts. Mastering numbers and number-related vocabulary in BSL will also help you navigate everyday situations such as shopping, making appointments, and discussing schedules. Being able to accurately express age, money, and dates will enhance your ability to communicate effectively and independently in the Deaf community. Transport / Travel Explore BSL vocabulary related to transportation and travel, enabling you to provide clear directions and discuss travel arrangements. You will learn signs for different modes of transportation such as cars, buses, trains, and aeroplanes, as well as how to ask for and give directions. Additionally, you will be able to discuss travel plans, including booking tickets and discussing itineraries. Telling the Time / Calendar Develop proficiency in expressing time and discussing calendar events in BSL, ensuring effective scheduling and time management. You will also become familiar with discussing different calendar events such as birthdays, holidays, and appointments. This will enable you to effectively manage your schedule and plan your activities accordingly. Weather Expand your vocabulary to discuss weather conditions, enabling you to engage in casual conversations and make relevant inquiries. This skill will also allow you to understand weather forecasts and prepare for any upcoming changes in the weather. Colours Learn the BSL signs for various colours, facilitating discussions about visual elements and enhancing your ability to describe objects accurately. This knowledge will enable you to express yourself more effectively and engage in a wider range of conversations. Describing People Develop the skills to describe individuals’ appearance and characteristics in BSL, allowing you to effectively communicate observations and share information. This skill will not only enhance your ability to interact with deaf individuals but also improve your overall communication skills. Additionally, being able to describe people accurately in BSL can help you navigate social situations and build stronger connections with others. Directions Master directional vocabulary in BSL, empowering you to provide clear instructions and navigate through spaces confidently. This skill will also boost your confidence when navigating unfamiliar spaces, as you will have the ability to clearly communicate directions and understand them yourself. Workplace-Specific Vocabulary Discover workplace-specific vocabulary tailored to your professional setting, such as health and healthcare, retail and shopping, hospitality, cultural settings, and public services. Use this vocabulary to develop simple conversations and strengthen your workplace communication skills. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Certificate of Achievement from Lead Academy After successfully completing the live training, you will be eligible to receive your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version as well as hardcopy version at a free of cost.

Duration 3 Days 18 CPD hours This course is intended for The primary audience for this course is an IT, facilities or data centre operations professional working in and around the data centre and having the responsibility to achieve and improve high-availability and manageability of the data centre. Overview After completion of the course the participant will be able to:? Understand the design life cycle of data centres and the stages involved? Discuss the data centre requirements in great level of detail with vendors, suppliers and contractors to ensure that these requirements are met? Validate design plans, quotes and offers proposed by vendors/contractors? Understand redundancy levels for both the data centre design/setup and maintenance? Understand the various building considerations such as bullet proofing, mitigation of seismic activity, fire ratings and thermal stability? Understand how to install a raised floor that meets requirements, avoiding misalignment, level differences and leakage? Understand how to read a Single Line Electrical Diagram to identify and avoid the most common design issues? Choose the correct UPS and parallel configuration, learn and avoid classic parallel installation mistakes? Understand how to calculate battery banks, validate offered configurations to ensure they meet requirements? Understand what distance to keep to avoid EMF issues for human safety and equipment disturbances? Understand the fundamental cooling setup, CFM, Delta-T and other important factors? Understand contamination factors and limitations? Understand full details of fire suppression options, how to calculate gas content and verify installations? Understand how to measure data centre energy efficiency and how to improve it The course will bring participants to the level of a suitable sparring partner with suppliers. They will be able to verify offers provided by vendors for correctness, effectiveness and efficiency. Data Centre Design/Life Cycle Overview Overview of the phases of a data centre life cycle Planning, re-alignment and continuous improvement Standards and Rating Level Definitions Rating level history Difference between Uptime and TIA-942 Rating level definitions Redundancy options (N+1), 2N, 2(N+1) Concurrent Maintainability/Compartmentalisation Example configurations Substation and feed requirements Maintenance options Operational processes guidelines/standards Skill development Building Considerations Building location considerations Floor and hanging loads requirements Fire rating for walls and glass Blast protection Bullet proofing Forced entry protection Advanced Raised Floor & Suspended Ceiling Raised floor installation guidelines Techniques to install a proper and leveled raised access floor Common mistakes Choosing the right tiles and their locations Seismic-mitigating floor constructions Choosing the correct suspended ceiling Advanced Power Power infrastructure layout; Formulas which you should know for the data centre Single Line Electrical diagrams; how to read to ensure key components are present for protection Over current protection devices (MCB/MCCB/VCB/ACB/Fuses) definitions and what to use where Earth Leakage devices (RCB/RCD/ELCB/GFCI/ALCI/RCBO), definitions and what to use where Sizing of protective components Lightning strikes and surge protection devices (TVSS/SPD), how they operate, where to use and how to install Power cabling and cable run considerations PDU/DB setup and minimum requirements Generators; Generator types: Standy/Prime/Continuous Component make up and functions Fuel storage and calculation Paralleling of gen-sets Generator room/area requirements UPS Systems; Required specifications for UPS systems How to read data sheets and select the correct UPS Requirements for parallel configurations and avoid pitfalls such as single point of failures How parallel installation should be done, classic mistakes made by installers and how to avoid these Harmonic Filters; Active/Passive filters and their application Battery Banks; Battery bank terminology Designing battery banks, how to calculate, and double check the battery bank to be installed Battery charging pitfalls and ensuring the right charger is being installed and used Using parallel battery banks; how to properly install them, limitations and risks when using batteries in parallel How to test batteries correctly and make decisions on cell/block or string replacement Battery casing choices; ABS, V0, V1, V2 Alternative energy storage; flywheel, re-usable cell, compressed air UPS, etc. Advanced Electro Magnetic Fields Sources of EMF Difference between single, three phase and bus-bar EMF Options available to measure EMF and how to interpret the results from single-axes and composite measurements Guidance on safe distance for equipment and humans Calculation of EMF attenuation factor for shielding material permeability and saturation factors Advanced Cooling Important definitions; dry-bulb, wet-bulb, dew-point, RH, sensible and latent heat Psychometric chart and ASHRAE recommendations Environmental class definitions and thermal specifications Temperature/humidity measurements guideline Heat dissipation methods Altitude impact on temperature intake to ICT equipment Floor plan setup for effective cooling Differences in tile surface and supporting structure and the air-flow performance impact Rack door construction and the flow performance impact Equipment Delta-T and its impact Optimising air flow Thermal units conversions Calculations for air volume displacement (CFM/CMH) Cooling capacity calculations Air-conditioning selection De- / humidifying options Air conditioning efficiency SHR impact on cost saving Efficiency indicator New cooling principle and techniques (Submerged, VSD/VRF/ECF/water- and air side economisers) Redundancy guidelines for air-conditioners avoiding classic misconceptions and mistakes for meeting ANSI/TIA-942 compliant designs Installation requirements Connections to fire panel and EPO Commissioning of air conditioners Set points and calibration CFD (Computational Fluid Dynamics) Advanced Fire Protection The fire triangle and elements to stop a fire Detection systems in detail (VESDA, VIEW, smoke sensors) Considerations for installation of sensors Proper testing of smoke sensors Water based systems i.e. deluge, wet-pipe, dry-pipe, pre-action and why most of them don't work and how to detect this Details on Inert and Halocarbon systems and how to select the correct system for your data centre How to calculate the gas content ensuring the appropriate level is installed to suppress the fire including safety considerations Other requirements for gas systems such as release times, hold times, pipe install requirements and other important factors Requirements for the fire detection panel Installation verification, methods, what to check and how New advanced fire suppression technologies Design and Install Scalable Networking Cabling System ANSI/TIA942 cabling structure topology ToR, EoR Design Intelligent patching systems Installation best practice such as routing, bending radius, separation from power, containment fill ratio, fiber link loss calculator, bonding and grounding requirement Standard for telecommunications labeling and administration Environmental Specifications and Contamination Control Acoustic noise effects, regulations, specifications and limits Data centre contaminations and classifications Measurements, standards and limits Preventive measures and avoidance Data Centre Efficiency Business drivers to go Green High-availability or Green? Green guidelines and standards How to measure it and what are acceptable numbers compared to the general industry PUE classes defined by Green Grid and issues with PUE Techniques for saving energy in all parts of the data centre i.e. application/system level, cooling, power distribution Mock ExamEXAM: Certified Data Centre Specialist