5118 Business courses

Facilitation Skills for Business Analysts: In-House Training This course is part of IIL's Business Analysis Certificate Program (BACP), a program designed to help prepare individuals pass the IIBA® Certification exam to become a Certified Business Analysis Professional (CBAP™). Business analysts are communicators who bridge the gap between people with business needs and knowledge and the people who will provide solutions. Business analysts are continuously involved in communications with stakeholders and developers as they create the solution to business problems. They participate in information-gathering sessions including interviewing, joint requirements definition, and Joint Application Design (JAD) workshops which are used to streamline information gathering and get immediate validation from user representatives. The business analyst is also involved with negotiating the solution with the stakeholders, upper-level management, and the developers, mediating among the groups when disagreements take place, and influencing the results of decisions during the solution cycle. This course teaches the methods needed to organize and run information-gathering events. It combines the basics of graphic decision making and modeling with facilitation, communication, and meeting management skills. What you will Learn At the end of this program, you will be able to: Identify the major touch points between key BABOK® Guide knowledge areas and business analysis communication Describe the facilitation skills that are most supportive of those intersections Improve your ability to apply these skills in the context of your business analyst functions Foundation Concepts The role of the Business analyst (BA) An Introduction to the BABOK® Guide Business analyst roles and the product / project life cycle (PLC) Facilitation skills for the business analyst The BABOK® Guide and Communication An introduction to the communication process Addressing basic communications challenges Planning business analysis communication Communication and BABOK® Guide tasks Targeted Elicitation Techniques Synergy between communication and targeted elicitation techniques Preparing for elicitation Cornerstone targeted technique: interviews Other targeted elicitation techniques Related general communication skills Group Elicitation Techniques Synergy between requirements communication and group elicitation techniques Cornerstone group elicitation technique - requirements workshops Other group elicitation techniques Related general communication skills - meeting management best practices Related general communication skills - facilitating best practices Process / Model-Based Elicitation Techniques Synergy between requirements communication and process / model-based elicitation techniques Process / model-based elicitation techniques Related interpersonal skills - problem solving and decision making Investigative Elicitation Techniques Synergy between requirements communication and investigative elicitation techniques Cornerstone investigative elicitation technique - document analysis Other investigative elicitation techniques Summary of elicitation techniques by usage in the requirements process Using Presentations, Structured Walkthroughs, and Influencing Structured walkthroughs, presentations, and influencing within BABOK® Guide tasks Cornerstone technique - structured walkthroughs General communication skill - presenting Related interpersonal skill - influencing Special Facilitation Skills - Negotiating and Mediating Negotiating Mediating

Target Audience Mid-to-senior level business professionals currently in or transitioning into Business Partnering roles in functions such as Finance, HR, L&D, IT/Digital, Commercial / Marketing and Legal whose role is to provide advisory and consultative solutioning cross-functionally to drive organisational outcomes with or without formal authority. Duration 2 Days Course Overview In today’s complex and matrixed organisations, functional expertise alone isn't enough and silo'd orgnaisations are dangerously constrained from innovation. Business Partners are expected to operate as strategic integrators and collaborators—connecting insight with influence to co-create value. This two-day masterclass equips participants with a powerful, evidence-informed model for impactful partnering, blending systems thinking, consulting principles, commercial acumen, and relationship intelligence. Drawing on a universal partnering lifecycle, the course explores tools and frameworks adaptable to any business context to lay out a thorough yet personable approach. Participants will work through real-world scenarios, peer dialogue, case studies, and partner simulations to apply new insights and shape their unique partnering stance. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes Define the evolving role of a Business Partner and differentiate it from functional, support, and transactional roles. Adopt a universal Partnering Lifecycle Model that moves from alignment through insight, challenge, co-creation, and enablement. Build strategic relationships with stakeholders based on trust, credibility, and mutual accountability. Use data and insight to influence decision-making beyond the numbers or policy. Navigate tensions and trade-offs between strategic alignment, operational delivery, and stakeholder expectations. Leverage systems thinking to identify root issues and interdependencies. Communicate with executive presence using influence strategies, visual storytelling, and structured consulting language. Operate with adaptive influence—knowing when to coach, consult, challenge or co-create. Create a personal action plan to uplift your partnering practice and reposition your role.

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