The Business Support Manager Course is designed to equip aspiring managers with a robust understanding of essential business functions and strategic management principles. Covering key areas such as financial reporting, budgeting, risk management, and investment planning, this course offers a detailed exploration of business processes and decision-making tools. It delves into critical topics including stakeholder analysis, supply chain management, and project oversight, preparing learners to navigate the complexities of modern business environments confidently. Beyond finance and operations, the course addresses communication skills, negotiation techniques, marketing fundamentals, and corporate governance, ensuring a well-rounded managerial perspective. With an emphasis on strategy formulation and implementation, alongside business law and consumer protection, learners gain the knowledge to contribute effectively to organisational growth. Whether you aim to sharpen your administrative capabilities or develop strategic insight, this course presents a structured pathway to broaden your managerial expertise while aligning with current business demands. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Accounting Concepts and Standards Module 02: Balance Sheet Module 03: Income statement Module 04: Financial statements Module 05: Cash Flow Statements Module 06: Understanding Profit and Loss Statement Module 07: Financial Budgeting and Planning Module 08: Introduction to Finance Module 09: Essential Skill for Financial Advisor Module 10: Financial Planning Module 11: Financial Risk Management and Assessment Module 12: Investment Planning Module 13: Business Processes Module 14: Ratio Analysis Module 15: Planning & Forecasting Operations Module 16: Ten Common Statistical Mistakes Module 17: Needs Assessment Module 18: Business Analysis Planning Module 19: Strategy Analysis Module 20: Stakeholder Analysis Module 21: Business Development and Succession Planning Module 22: Process Management Module 23: Supply Chain Management Module 24: Procurement & Purchasing Management Module 25: Project Management Module 26: Business Analysis Planning and Monitoring Module 27: Strategic Analysis and Product Scope Module 28: Quality Management Module 29: Negotiation Techniques Module 30: Communication Skills Module 31: Skills of an Effective Administrator Module 32: What is Marketing? Module 33: Common Marketing Types (I) Module 34: Common Marketing Types (II) Module 35: Business Etiquette Module 36: Introduction to Strategic Management Business Module 37: Corporate Governance Module 38: Industry Analysis Module 39: Strategy Formulation Module 40: Strategy Implementation Module 41: Building a Brand Module 42: Generating Success from the Customer Relationship Module 43: Understanding Business Law Module 44: Contract & Business Law Module 45: Consumer Law and Protection Module 46: Introduction to Human Resources Module 47: Business Proposal Writing Module 48: The Market System and the Circular Flow Model Module 49: Supply, Demand and Prices Module 50: Market Structure: Perfect Competition vs Monopoly Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Business Support Manager training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Business Support Manager training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included
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Using Design Thinking to Drive Innovation A new kind of leadership and thinking is required if innovation is the goal. The Design Thinking approach allows us to address a wide range of complex challenges, using a human-centered perspective towards solving a problem. The Design Thinking creative methods enable organizational change, combining what is desirable from a user point of view with what is economically viable and technologically feasible to create a better future for customers. However, Design Thinking is not another process, delivery framework or set of steps that needs to be followed; it requires a change of individual mindset and organizational culture. By sharing personal experience, Denis Vukosav will provide insights on how to encourage change and use Design Thinking to successfully drive innovation in an organization. Additionally, some of the key Design Thinking challenges on the innovation journey will be discussed and ways to resolve them will be suggested. Assess the benefits of the Design Thinking approach Recognize the challenges of innovation and ways to overcome them Identify leadership styles required for managing Design Thinking organizations
You Design Think More Than You Know Today's world is very volatile, uncertain, complex and ambiguous. What used to work, seems to work less efficient or effective. The pandemic shows us that the consequences in daily life can be huge. For some of us, this means confusion and struggle to find solutions to problems. Others reflect on what is happening and reframe this VUCA world as an opportunity for creating new products, services of systems. Start to think as a designer. Designing solutions serves users and customers. Real human beings with names, moods, needs and problems. We sometimes forget, because while creating solutions we fall in love with them. Our attention focuses on the solution. Design thinking has made empathizing with the customer one of the main anchor points. You always remember for whom you are designing and creating. How many ideas would you need to find the one that fits the problem of your user? Ten, a hundred or maybe more? The answer is, more than you think now. Start with questioning the problem. Play and collect different perspectives on the problem. Every single perspective leads to different ideas. In this way you easily reach a great number of solutions. We will share a few relevant, creative exercises so you can challenge your own dominant reaction to solving problems. Having this personal experience will help you to adopt a design thinking mindset to help your clients. What You Will Learn: Introduction to Design Thinking Two Exercises to change your perspectives on problems and solutions Reflection on one's own thinking system How to reframe constraints as valuable opportunities to find creative solutions
Strengths 2.0: Applying Design Thinking to Individual and Team Strengths and Weaknesses Consider the adage that the definition of insanity is doing the same thing over and over again and expecting different results. Is it time to change your approach? Through the metaphor of sport, learn how individuals and teams can use innovation approaches to identify and leverage their unique strengths (and design around weaknesses). By attending this session, you will become empowered to: Achieve breakthrough performance by focusing on what you do best Decide what to Participant, quit or outsource, and plan to maximize team resources Create higher engagement and more effective collaboration with customers and colleagues
Design Sinking: How to Fail at Design Thinking - and How to Do It Better Design Thinking is ubiquitous these days. From developing new payment processes for car parks to optimizing the patient experience in public hospitals, from designing blockchain scenarios for savings banks to improving the employee experience at tech start-ups, from building intrapreneurial ventures for mobility providers to designing business models for aircraft parts logistics, from large-scale digital transformation campaigns on enterprise level to designing whole strategies of start-ups, SMEs and major corporations alike... Looking back to the last years as an innovation consultant and facilitator, the list could go on and on. Browsing all those cases one might easily get the impression that Design Thinking is some kind of 'magic wand' to just do it all - better, faster, cheaper and of course instantly ready for implementation, with a 100% guaranteed success rate. Germans would call it a 'Eierlegende Wollmilchsau' (engl. fig. 'egg laying wool-milk-pig'). Of course, it is not. Nevertheless, it has undoubtedly proven to be a highly important tool to master the transformations we're facing on so many levels.
Strengths 2.0: Applying Design Thinking to Individual and Team Strengths and Weaknesses Consider the adage that the definition of insanity is doing the same thing over and over again and expecting different results. Is it time to change your approach? Through the metaphor of sport, learn how individuals and teams can use innovation approaches to identify and leverage their unique strengths (and design around weaknesses). By attending this session, you will become empowered to: Achieve breakthrough performance by focusing on what you do best Decide what to participant, quit or outsource, and plan to maximize team resources Create higher engagement and more effective collaboration with customers and colleagues
Using Design Thinking to Drive Innovation A new kind of leadership and thinking is required if innovation is the goal. The Design Thinking approach allows us to address a wide range of complex challenges, using a human-centered perspective towards solving a problem. The Design Thinking creative methods enable organizational change, combining what is desirable from a user point of view with what is economically viable and technologically feasible to create a better future for customers. However, Design Thinking is not another process, delivery framework or set of steps that needs to be followed; it requires a change of individual mindset and organizational culture. By sharing personal experience, Denis Vukosav will provide insights on how to encourage change and use Design Thinking to successfully drive innovation in an organization. Additionally, some of the key Design Thinking challenges on the innovation journey will be discussed and ways to resolve them will be suggested. Assess the benefits of the Design Thinking approach Recognize the challenges of innovation and ways to overcome them Identify leadership styles required for managing Design Thinking organizations
The healthcare sector is not only about treatment and care—it’s a vast, structured system built on financial strategy, data governance, and operational efficiency. The Business of Health Care Course is designed for those interested in understanding the frameworks behind healthcare organisations, from how services are managed to how funding and research are coordinated. This course blends key aspects of healthcare business strategy, patient service, and data security, offering a modern outlook on how health and care providers function behind the scenes. Covering everything from GDPR and information governance to budgeting, insurance, and clinical research administration, this course presents a rounded view of healthcare as a business. Whether you're looking to move into healthcare management or simply want to better understand the systems that support care delivery, this course provides essential knowledge that connects healthcare operations with financial and organisational decision-making. It's a smart choice for those looking to gain insight into the business side of a complex and constantly evolving industry. This The Business of Health Care bundle contains the following courses : Course 01: Healthcare GDPR Course 02: Business and Management Course 03: Financial Management Course 04: Budgeting Course 05: Social Media for Health & Care Course 06: Health Science Course 07: Clinical Research Administration Fundamentals Course 08: Information Governance Course 09: Patient Customer Service Course 10: Health Economics and Health Technology Course 11: Insurance Key Features: CPD Certified Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Here are brief descriptions for each course in the "The Business of Health Care" bundle: Healthcare GDPR : Gain a comprehensive understanding of the General Data Protection Regulations (GDPR) within the healthcare context. Learn how to navigate the legal framework, ensure compliance, and protect sensitive medical information. Business Management : Explore the fundamentals of strategic management in business, from corporate governance to building a brand. Discover how to formulate and implement effective strategies, evaluate performance, and foster strong customer relationships. Financial Management : Master the essentials of financial management, including budgeting, interpreting financial statements, and analyzing cash flow. Understand the international aspects of financial management for effective decision-making. Budgeting : Learn the intricacies of budgeting, from understanding its importance to the detailed process of creating and managing budgets effectively. Social Media for Health & Care : Discover the role of social media in healthcare communication, big data utilization, and participatory health. Explore strategies for leveraging social media platforms to promote health behavior change and engage with patients. Health Science : Delve into the core principles of health science, covering anatomy, physiology, epidemiology, and healthcare delivery systems. Enhance critical thinking skills and gain insights into public health challenges. Clinical Research Administration Fundamentals : Understand the fundamentals of clinical research administration, from trial design to data management and regulatory compliance. Explore the future trends shaping clinical research practices. Information Governance : Learn the essentials of information governance, including data protection, records management, and cybersecurity. Develop strategies to ensure privacy, confidentiality, and compliance with regulatory requirements. Patient Customer Service : Enhance your patient customer service skills with modules covering effective training, operative skills, and handling difficult situations. Learn to provide exceptional service and support within medical settings. Health Economics and Health Technology : Explore the intersection of health economics and technology assessment, evaluating economic implications and policy decisions. Understand the role of health insurance in shaping healthcare systems. Insurance : Gain insights into the insurance industry, from principles and types of insurance to underwriting processes and fraud prevention. Understand the dynamics of both personal and commercial insurance sectors. Learning Outcomes: Understand Healthcare GDPR compliance and its implications for businesses. Apply principles of Business Management to healthcare organisations effectively. Analyse Financial Management strategies within the healthcare sector proficiently. Develop proficient Budgeting skills tailored for healthcare institutions. Utilise Social Media for Health & Care promotion and engagement effectively. Comprehend Health Science principles and their application in healthcare management. Administer Clinical Research according to established regulations and guidelines. Accreditation All of our courses, including the The Business of Health Care Bundle are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Financial Fraud Detection. Certification Once you've successfully completed your The Business of Health Care Bundle, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our The Business of Health Care certification have no expiry dates, although we recommend renewing them every 12 months. CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare professionals seeking business management skills enhancement. Individuals aspiring for administrative roles within healthcare organisations. Graduates with a healthcare background interested in business aspects. Entrepreneurs aiming to establish healthcare-related ventures or startups. Managers in healthcare settings requiring broader business acumen. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Healthcare Administrator Health Service Manager Healthcare Finance Analyst Clinical Research Coordinator Health Information Manager Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.