595 Business Process Management (BPM) courses

Creating a Business Start-Up: Business Start-Up Online Do you have an idea? Do you have the funds? Do you have a business plan? Do you have enthusiasm? Then this Business Start-Up course is your next step toward success! The goal of this Creating a Business Start-Up: Business Start-Up course is to provide you with the knowledge and confidence you need to start your own business and thrive as an entrepreneur. This Creating a Business Start-Up: Business Start-Up course provides the essential knowledge and skills needed to start your own business. This Business Start-Up course will also give you the confidence to make your business dreams a reality. This Creating a Business Start-Up: Business Start-Up course may also be ideal for those looking to change careers or enter higher education. Whether you are a seasoned professional or a budding young entrepreneur, this Creating a Business Start-Up: Business Start-Up course can provide expert knowledge to anyone looking to start their own business, become a Business Analyst, a Business Adviser, or a Business Development Executive. Main Course: Creating a Business Start-Up Free Courses Course 01: Level 1 Business Management Course 02: Level 2 Certificate in Business Management Course 03: Business Process Management [ Note: Free PDF certificate as soon as completing the Creating a Business Start-Up: Business Start-Up course] Creating a Business Start-Up: Business Start-Up Online This Creating a Business Start-Up: Business Start-Up course consists of 04 modules. Course Curriculum of Creating a Business Start-Up: Business Start-Up Course Module 01: Fundamental Steps for a Business Start-up Module 02: Strategic Thinking about New Business Module 03: The Best Business Ideas for You Module 04: Developing a Start-up Business Plan Assessment Method of Creating a Business Start-Up: Business Start-Up Course After completing Creating a Business Start-Up: Business Start-Up Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Creating a Business Start-Up: Business Start-Up Course After completing the Creating a Business Start-Up: Business Start-Up course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Creating a Business Start-Up: Business Start-Up Online This Creating a Business Start-Up: Business Start-Up course is designed for anyone who wants to start up his own business. Special Note: Our Course is knowledge Based course. If You want to get qualified, you can consider following options: NCFE Level 2 Certificate in Creating a Business Start-Up Requirements Creating a Business Start-Up: Business Start-Up Online To enrol in this Certificate in Creating a Business Start-Up: Business Start-Up Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Creating a Business Start-Up: Business Start-Up Course. Be energetic and self-motivated to complete our Creating a Business Start-Up: Business Start-Up Course. Basic computer Skill is required to complete our Creating a Business Start-Up: Business Start-Up Course. If you want to enrol in our Creating a Business Start-Up: Business Start-Up Course, you must be at least 15 years old. Career path Creating a Business Start-Up: Business Start-Up Online

Emotional Intelligence and Artificial Intelligence for Business Manager Boost your leadership with Emotional Intelligence. Integrate Artificial Intelligence for strategic advantage. Excel as a Business Manager with a balanced mastery of Emotional Intelligence and AI. Learning Outcomes: Explain the role of Emotional Intelligence in business management. Assess your Emotional Intelligence and Self-Awareness. Cultivate relationships using Emotional Intelligence techniques. Evaluate the impact of Artificial Intelligence on business processes. Innovate business models using Artificial Intelligence insights. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Emotional Intelligence and Artificial Intelligence for Business Manager: Introduction to Emotional Intelligence: Understand the fundamentals and significance of Emotional Intelligence in managerial roles. Emotional Intelligence Self-Awareness: Gauge and improve your self-awareness using Emotional Intelligence tools. Relationships in Emotional Intelligence: Build and manage professional relationships through Emotional Intelligence. Artificial Intelligence for Business: Learn how Artificial Intelligence can reshape traditional business paradigms. Artificial Intelligence on Business Models: Reconfigure your business models effectively using Artificial Intelligence. Creativity and Innovation on AI: Harness the power of AI to fuel creativity and innovation in business management.

Creating a Business Start-Up: Business Start-Up Online Do you have an idea? Do you have the funds? Do you have a business plan? Do you have enthusiasm? Then this Business Start-Up course is your next step toward success! The goal of this Creating a Business Start-Up: Business Start-Up course is to provide you with the knowledge and confidence you need to start your own business and thrive as an entrepreneur. This Creating a Business Start-Up: Business Start-Up course provides the essential knowledge and skills needed to start your own business. This Business Start-Up course will also give you the confidence to make your business dreams a reality. This Creating a Business Start-Up: Business Start-Up course may also be ideal for those looking to change careers or enter higher education. Whether you are a seasoned professional or a budding young entrepreneur, this Creating a Business Start-Up: Business Start-Up course can provide expert knowledge to anyone looking to start their own business, become a Business Analyst, a Business Adviser, or a Business Development Executive. Main Course: Creating a Business Start-Up Free Courses included with Creating a Business Start-Up: Business Start-Up Course: Along with Creating a Business Start-Up course you will get free Level 2 Certificate in Business Management Along with Creating a Business Start-Up course you will get free Business Process Management Special Offers of this Creating a Business Start-Up: Business Start-Up Course: This Creating a Business Start-Up: Business Start-Up Course includes a FREE PDF Certificate. Lifetime access to this Creating a Business Start-Up: Business Start-Up Course Instant access to this Creating a Business Start-Up: Business Start-Up Course 24/7 Support Available to this Creating a Business Start-Up: Business Start-Up Course Creating a Business Start-Up: Business Start-Up Online There are multiple modules in this Creating a Business Start-Up course that will examine various facets of this topic. Creating a Business Start-Up will increase Your ability to test your product or service. You can make any necessary adjustments and improvements depending on your ability to develop a successful strategy using the information from this Creating a Business Start-Up course. The first step in Creating a Business Start-Up course is coming up with a profitable business concept. This Creating a Business Start-Up Course also includes information on the marketing, legal, and financial requirements as well as how to construct a business plan. Who is this course for? Creating a Business Start-Up: Business Start-Up Online This Creating a Business Start-Up: Business Start-Up course is designed for anyone who wants to start up his own business. Special Note: Our Course is knowledge Based course. If You want to get qualified, you can consider following options: NCFE Level 2 Certificate in Creating a Business Start-Up Requirements Creating a Business Start-Up: Business Start-Up Online To enrol in this Certificate in Creating a Business Start-Up: Business Start-Up Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Creating a Business Start-Up: Business Start-Up Course. Be energetic and self-motivated to complete our Creating a Business Start-Up: Business Start-Up Course. Basic computer Skill is required to complete our Creating a Business Start-Up: Business Start-Up Course. If you want to enrol in our Creating a Business Start-Up: Business Start-Up Course, you must be at least 15 years old. Career path Creating a Business Start-Up: Business Start-Up Online You can pursue various careers such as business owner, entrepreneur, business analyst, or business development executive, after successfully completing this course on Creating a Business Start-Up.

Business Analysis: Level 5 Diploma in Business Analysis Do you want to bring about good change throughout an organization's many levels? Enrol in our Level 5 Diploma in Business Analysis programme to develop your skills as a business analyst and become one of the most sought-after commodities. The basic purposes and goals of business analysis activities are thoroughly covered in this Level 5 Diploma in Business Analysis course. Additionally, this Level 5 Diploma in Business Analysis aids in your education regarding the primary obligations and tasks of a business analyst. This Level 5 Diploma in Business Analysis course will teach you about the six main stages of the business analysis process. The Level 5 Diploma in Business Analysis course also includes instruction on the art of efficient business process optimisation and how to conduct a gap analysis. If you want to advance your profession or make a significant difference in it, enrol in this Level 5 Diploma in Business Analysis programme. The difference might be all in this Level 5 Diploma in Business Analysis! Learning Objectives of Level 5 Diploma in Business Analysis After completing the Level 5 Diploma in Business Analysis course, you will be able to – Gain a thorough understanding of a business analyst from this Level 5 Diploma in Business Analysis course. The Level 5 Diploma in Business Analysis course helps you discover what it takes to be a business analyst. You can determine the difference between a business analyst and a system analyst with this Level 5 Diploma in Business Analysis course. Level 5 Diploma in Business Analysis course examines the methods for collecting data. With the help of Level 5 Diploma in Business Analysis, you can choose the most effective solution. Level 5 Diploma in Business Analysis helps to recognise the function of a product champion. Main Course: Level 5 Diploma in Business Analysis Free Courses are including with this Business Analysis: Business Analysis Course Along with The Business Analysis Course, We Offer a free Creating a Business Start-Up Along with The Business Analysis Course, We Offer a free Business Process Management Along with The Business Analysis Course, We Offer a free Level 3 Business Administration Special Offers of this Business Analysis: Business Analysis Course This Business Analysis Course includes a FREE PDF Certificate. Lifetime access to this Business Analysis Course Instant access to this Business Analysis Course Get FREE Tutor Support to this Business Analysis Course Business Analysis: Level 5 Diploma in Business Analysis The main goals and functions of business analysis activities are thoroughly introduced in this Business Analysis: Business Analysis Course. Discover the key responsibilities and duties of a business analyst, the six main stages of the process, how to conduct a gap analysis, and the art of successful business process improvement. This course on business analysis, whether you're looking for a big career shift or a promotion, could be the difference maker. Who is this course for? Business Analysis: Level 5 Diploma in Business Analysis This Level 5 Diploma in Business Analysis course is suitable for anyone looking to take a current or prospective career in business to the next level. Requirements Business Analysis: Level 5 Diploma in Business Analysis To enrol in this Business Analysis: Business Analysis Course, students must fulfil the following requirements. To join in our Business Analysis: Business Analysis Course, you must have a strong command of the English language. To successfully complete our Business Analysis: Business Analysis Course, you must be vivacious and self driven. To complete our Business Analysis: Business Analysis Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Business Analysis: Business Analysis Course. Career path Business Analysis: Level 5 Diploma in Business Analysis This Level 5 Diploma in Business Analysis Course could open a successful career in almost any business setting.

Level 1 Business Management Would you like to be a proficient professional or an acceptable novice? This Level 1 Business Management course will provide you with everything you need to start or improve your Business Management career to the next level. This Level 1 Business Management course can help you increase your technical abilities and understanding of company management. In the Level 1 Business Management course, you will study operational management and risk management. Furthermore, project management, succession planning, and other issues are included in Level 1 Business Management. You may also learn a number of strategic techniques and business management planning with this Level 1 Business Management course. This step-by-step Level 1 Business Management course also explains several difficulties and answers to aid you in making sound management decisions. Enrol in this Level 1 Business Management course right immediately to take the next step towards your personal and professional goals. Special Offers of this Business Management: Business Management Course This Business Management: Business Management Course includes a FREE PDF Certificate Lifetime access to this Business Management: Business Management Course Instant access to this Business Management: Business Management Course Get FREE Tutor Support to this Business Management: Business Management Course Level 1 Business Management Take your career to new heights with our Business Management Level 1 course! Whether you’re a beginner or looking to enhance your skills, this Business Management course equips you with the essential knowledge to excel. Learn operational and risk management, along with project management and succession planning, through our Business Management course. You’ll also explore strategic techniques and Business Management planning to make informed decisions. This step-by-step Business Management course provides practical solutions to real-world challenges. Enrol in our Business Management Level 1 course today and take the next step toward achieving your professional and personal goals! Who is this course for? Level 1 Business Management This Level 1 Business Management course should be taken by everyone, including students, business owners or entrepreneurs. Requirements Business Management: Business Management To enrol in this Business Management Course, students must fulfil the following requirements. To join in our Business Management Course, you must have a strong command of the English language. To successfully complete our Business Management Course, you must be vivacious and self driven. To complete our Business Management: Business Process Management Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Business Management: Business Process Management Course. Career path Level 1 Business Management A Level 1 Business Management degree is suggested for careers in corporate and strategic business domains.

Level 7 Business Management Overseeing all aspects of a business! - enrol our Level 7 Business Management course to be an expert in this field. Do you want to join the business management team? Do you want to launch your own company? If so, then this Level 7 Business Management course is right for you!The goal of this Level 7 Business Management course is to equip students with fundamental business and management knowledge. This Level 7 Business Management course is divided into a variety of in-depth courses to give you the most convenient and thorough learning experience possible. You can learn about the functions, rules, and policies of contemporary organisations through this Level 7 Business Management course. You will have a thorough understanding of project management, planning and forecasting operations, performance management, negotiation strategies, and human resource management by the end of this Level 7 Business Management course. To get into the business field, enrol our Level 7 Business Management course as soon as possible to make a career as a business expert! Special Offers of this Business Management: Business Management Course This Business Management: Business Management Course includes a FREE PDF Certificate Lifetime access to this Business Management: Business Management Course Instant access to this Business Management: Business Management Course Get FREE Tutor Support to this Business Management: Business Management Course Level 7 Business Management Unlock your potential with our Business Management Level 7 course! Whether you aspire to join a management team or launch your own business, this Business Management course is designed for you. Gain comprehensive knowledge in Business Management, covering key areas like project management, planning, forecasting, and performance management. With our Business Management course, you’ll also master negotiation strategies and human resource management. By the end, you’ll have a thorough understanding of how modern organisations function. Enrol today in our Business Management Level 7 course and become an expert ready to excel in the business world! Who is this course for? Level 7 Business Management For those who are considering entering or are already working in this field, the Level 7 Business Management course is recommended. Requirements Level 7 Business Management To enrol in this Business Management Course, students must fulfil the following requirements. To join in our Business Management Course, you must have a strong command of the English language. To successfully complete our Business Management Course, you must be vivacious and self driven. To complete our Business Management: Business Process Management Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Business Management: Business Management Course. Career path Level 7 Business Management After finishing this Level 7 Business Management course, you can investigate well-liked and in-demand occupations in the area of Business Management.

Creating a Business Start-Up Enrol in our Creating a Business Start-Up course to realise your full potential in the business world! Are you enthusiastic about starting a business? Do you have a business plan? Your next step toward achievement is this Creating a Business Start-Up course. The purpose of this Creating a Business Start-Up course is to empower you with the information and self-assurance you need to launch your own company and succeed as an entrepreneur. The knowledge and abilities required to launch a business are covered in this Creating a Business Start-Up course. You'll get the self-assurance needed to turn your business aspirations into reality through this Creating a Business Start-Up course. A job transition or entry into further education may be perfect for people taking the Creating a Business Start-Up course. There are multiple modules in this Creating a Business Start-Up course that will examine various facets of this topic. Creating a Business Start-Up will increase Your ability to test your product or service. You can make any necessary adjustments and improvements depending on your ability to develop a successful strategy using the information from this Creating a Business Start-Up course. The first step in Creating a Business Start-Up course is coming up with a profitable business concept. This Creating a Business Start-Up Course also includes information on the marketing, legal, and financial requirements as well as how to construct a business plan. So don't be late to explore expertise in Creating a Business Start-Up. Enrol today to get a competitive result! Main Course: Creating a Business Start-Up Free Courses are including with this Creating a Business Start-Up Course Along with The Creating a Business Start-Up Course, We Offer a free Business Process Management Along with The Creating a Business Start-Up Course, We Offer a free Level 3 Business Administration Special Offers of this Creating a Business Start-Up Course This Creating a Business Start-Up Course includes a FREE PDF Certificate. Lifetime access to this Creating a Business Start-Up Course Instant access to this Creating a Business Start-Up Course Get FREE Tutor Support to this Creating a Business Start-Up Course Creating a Business Start-Up The fundamental information and abilities required to launch your own business are covered in this course, "Creating a Business Start-Up: Business Start-Up." You will also gain the confidence to realize your business dreams with this Business Start-Up course. Those wishing to switch careers or pursue higher education may find this Creating a Business Start-Up: Business Start-Up course to be very beneficial. This Developing a Business Start-Up: Business Start-Up course can offer expert knowledge to anyone wishing to launch their own company, become a business analyst, adviser, or development executive, regardless of experience level or age. Who is this course for? Creating a Business Start-Up Everyone who desires to launch their own business should take this course on Creating a Business Start-Up. Requirements Creating a Business Start-Up To enrol in this Creating a Business Start-Up Course, students must fulfil the following requirements. To join in our Creating a Business Start-Up Course, you must have a strong command of the English language. To successfully complete our Creating a Business Start-Up Course, you must be vivacious and self driven. To complete our Creating a Business Start-Up Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Creating a Business Start-Up Course. Career path Creating a Business Start-Up You can pursue a career as a business owner, entrepreneur, business analyst, business development executive, or business and enterprise advisor after successfully completing this creating a business start-up course.

Duration 4 Days 24 CPD hours This course is intended for This class is ideal for admins with at least 6 months of experience administering Salesforce, and is a great foundational course for anyone looking to earn their Salesforce Advanced Administrator credential. Overview Determine and implement appropriate data access and visibility settings. Manage configuration changes in a sandbox environment and move metadata between environments using change sets. Extend the functionality of your implementation with custom objects and apps. Extend your reporting to provide up-to-date views of your business. Customize the Salesforce mobile app and create quick actions to increase efficiency. Improve data quality so that the ongoing task of data maintenance is not so overwhelming. Implement complex business processes using workflow rules, Process Builder, approval processes, and flows. Take your Salesforce Administrator skills to the next level and supercharge your knowledge to solve pressing business needs. In this 4-day class, discover how to extend Salesforce with custom objects and Lightning apps, generate complex reports and dashboards, and automate complex business requirements to work more efficiently. Our Salesforce experts will share tips and best practices to take your admin skills to the next level and arm you with the skills to get more out of Salesforce. Record Access and Field Visibility Troubleshoot Record Access Understand the Impact of Territory Management on the Sharing Model Manage Field Visibility Change Management Manage Changes in a Sandbox Deploy Changes Using Change Sets Custom Objects and Apps Build Custom Objects, Tabs, and Apps Create Relationships Between Objects Use Delegated Administration Advanced Reporting Create Custom Report Types Build Exception Reports with Cross Filters Categorize Report Data with Bucketing Extend Summaries in Reports and Dashboards Display Multiple Views of Data Using Joined Reports Analyze Data Over Time with Historical Trending and Reporting Snapshots Salesforce Mobile App and Quick Actions Customize the Salesforce Mobile App Create Object-Specific Quick Actions Create Global Quick Actions Data Quality Assess, Cleanse, and Maintain Data Prevent Duplicate Records Using Duplicate Management Automated Business Processes Use Validation Rules, Formula Fields, Workflow Rules, and Process Builder to Enforce and Automate Business Processes Approval Processes Manage Approval Processes Troubleshoot Approval Processes Visual Workflow Understand Use Cases for Visual Workflow Build and Deploy a Flow Advanced Business Process Automation Understand When to Use Apex and Visualforce for Extending Business Process Automation Understand the Order of Execution for Automated Processes Use Debug Logs to Troubleshoot Business Process Issues

Duration 2 Days 12 CPD hours This course is intended for Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems. Overview At the completion of this course, you should be able to:Identify the different types of tools and techniques availableApply change management successfullyReview what to look for when applying business case thinking to Root Cause AnalysisDevelop a process to systematically approach problems Problem determination skills cannot be acquired by reading a book. They mostly come from experience. After this course, you will have a general understanding of a structured problem determination approach, which you can then apply in your daily work. RCA Foundation Concepts and Objectives Section Learning Objectives Discuss Definitions ? IT Perspective Discuss What is a problem and why do they exist? Exercise 1a: Why is RCA important What is Root Cause? RCA Benefits and Approaches Exercise 1b: Why are multiple approaches important? Event and Casual Analysis Exercise 1c: Apply Event and Causal Analysis Event and Causal Analysis: Exercise 1c Worksheet RCA Tools for each approach Exercise 1D: Prepare for Case Study Section Summary and Conclusions Enhance Use of RCA Tools Why use a Particular Method Tool: Change Analysis Change Analysis Examples Exercise 2a: Apply Change Analysis Exercise 2b: Change Analysis Worksheet Tool: How to Resolve Conflict Tool: 5 Why?s Example Learning Management Problem Exercise 2b: Apply 5 Why?s Sequence-of-Events Exercise 2b: Worksheet Tool: Cause and Effect Exercise 2c: Apply Cause and Effect Exercise 2c: Cause and Effect Worksheet Tool: Fault Tree Analysis Why do we use Fault Tree Analysis? How does it work? Fault Tree Diagram Symbols Example #1 of FTA: Car Hits Object Exercise 2D: Apply Fault Tree Analysis Tool: Failure Modes and Effects Analysis (FMEA) Example: Failure Modes and Effects Analysis Exercise 2E: Apply FMEA Tool: Design / Application Review Exercise 2d: Apply Design/Application Review Section summary & conclusions Problem Resolution & Prevention Section Objectives The Secret of Solving Problems A Note about Statistical Control A Note about Fire Fighting Technique: Business Process Mapping Example: IGOE Exercise 3A: Problem as IGOE Exercise 3A: IGOE Template Technique: Lean Six Sigma and DMAIC Lean Six Sigma Benefits Exercise 3B: Apply Lean Six Sigma Importance of Understanding the Business Process The Business Process Mandate Technique: Process Modeling Graphical Notation Standard (BPMN) What is Business Process Modeling Notation (BPMN)? Benefits of BPMN Basic Components of BPMN Exercise 3C: Use BPMN to Document a Current State Technique: Business Process Maturity Model Five Levels of Maturity Exercise 3D: Appraise Business Process Maturity Level Section Summary and Conclusions Capability Improvement for RCA Section Learning Objectives Steps in Disciplined Problem Solving RCA as a RCA Process Key RCA Role Considerations Exercise 4A: Apply RCA to RCA Process Sustainable RCA Improvement Organizational Units Process Area Goals, Practices Specific and General Practices Specific Practice Examples Software Maturity Survey Exercise 4B: Apply Strengths, Weakness, Opportunities and Threats (SWOT) to RCA SWOT Analysis Worksheet Recognize the importance of the Change Management component in your RCA implementation Using the ADKAR Model to Communicate Change Review ADKAR© Model ? Awareness of the need for change Desire to participate and support the change Knowledge on how to change Ability to implement required skills and behaviors Reinforcement to sustain the change Exercise 4C: Create an Ability Checklist The ADKAR Model: Reinforcement Exercise 4D: Find two examples of how ADKAR will be different Section Summary and Conclusions Course Summary & Conclusions Plan the Proposal and Business Case Example: 1 Page Business Case Exercise 5A: Creating Action Plans Resource Guide Questions Additional course details: Nexus Humans BA17 - Advanced Root Cause Analysis training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the BA17 - Advanced Root Cause Analysis course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems. Overview At the completion of this course, you should be able to: Identify the different types of tools and techniques available Apply change management successfully Review what to look for when applying business case thinking to Root Cause Analysis Develop a process to systematically approach problems Business success is dependent on effective resolution of the problems that present themselves every day. Often the same or similar problems continue causing repeated losses in time or money and your staff become experts at fixing rather than preventing the problems. Learn to find and fix root causes and develop corrective actions that will effectively eliminate or control these problems. Section 1: RCA Foundation Concepts and Objectives Section Learning Objectives Discuss Definitions ? IT Perspective Discuss What is a problem and why do they exist? What is Root Cause? RCA Benefits and Approaches Event and Casual Analysis Event and Causal Analysis: Exercise 1c Worksheet RCA Tools for each approach Section Summary and Conclusions Section 2: Enhance use of RCA tools Why use a Particular Method Tool: Change Analysis Change Analysis Examples Tool: How to Resolve Conflict Tool: 5 Why?s Example Learning Management Problem Tool: Cause and Effect Tool: Fault Tree Analysis Why do we use Fault Tree Analysis? How does it work? Fault Tree Diagram Symbols Example #1 of FTA: Car Hits Object Tool: Failure Modes and Effects Analysis (FMEA) Example: Failure Modes and Effects Analysis Tool: Design / Application Review Section 3: Problem Resolution and Prevention Section Objectives The Secret of Solving Problems: -A Note about Statistical Control -A Note about Fire Fighting Technique: Business Process Mapping Example: IGOE Technique: Lean Six Sigma and DMAIC Lean Six Sigma Benefits Importance of Understanding the Business Process The Business Process Mandate Technique: Process Modeling Graphical Notation Standard (BPMN): -What is Business Process Modeling Notation (BPMN)? -Benefits of BPMN -Basic Components of BPMN Technique: Business Process Maturity Model Five Levels of Maturity Section 4: Capability Improvement for RCA Steps in Disciplined Problem Solving RCA as a RCA Process Key RCA Role Considerations Sustainable RCA Improvement Organizational Units Process Area Goals, Practices Specific and General Practices Specific Practice Examples Software Maturity Survey SWOT Analysis Worksheet Recognize the importance of the Change Management component in your RCA implementation Using the ADKAR Model to Communicate Change Review ADKAR© Model ? -Awareness of the need for change -Desire to participate and support the change -Knowledge on how to change -Ability to implement required skills and behaviors -Reinforcement to sustain the change The ADKAR Model: Reinforcement Section 5: Course Summary and Conclusions Plan the Proposal and Business Case Example: 1 Page Business Case Resource Guide Questions