Level 5 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 150 CPD Points | Lifetime Access
Level 5 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 150 CPD Points | Lifetime Access
Get ready for an exceptional online learning experience with the Supply Chain Management, Purchasing, Logistics management & Retail Management bundle! This carefully curated collection of 30 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Supply Chain Management, Purchasing, Logistics management & Retail Management is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Supply Chain Management, Purchasing, Logistics management & Retail Management package has something for everyone. As part of the Supply Chain Management, Purchasing, Logistics management & Retail Management package, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Supply Chain Management, Purchasing, Logistics management & Retail Management bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following Supply Chain Management, Purchasing, Logistics management & Retail Management CPD Accredited Courses: Course 01: Supply Chain Management Course 02: Certificate in Purchasing and Procurement Course 03: Purchase Ledger Course 04: Operations Management: Process Mapping & Supply Chain Course 05: Supply Chain Management for Different Retail Formats Course 06: Import/Export Course 07: Logistic Management Course 08: Transport Planner Course Course 09: Port Management Diploma Course 10: Commercial law Course 11: Warehouse Clerk Course 12: Warehouse Safety Manager Course 13: Inventory Controller Course 14: Diploma in Lean Process and Six Sigma Course 15: Organisation & People Management Course 16: Retail Management Course 17: Retail Psychology Course 18: Merchandising Course 19: Visual Merchandising Diploma Course 20: Product Management Course 21: Quality Management Course 22: Level 3 Ecommerce Management Course 23: Customer Relationship Management Course 24: SAP Controlling (CO) - Product Costing S4HANA Course 25: Xero Accounting and Bookkeeping Training Course 26: Compliance and Risk Management Diploma Course 27: Career Development Plan Fundamentals Course 28: CV Writing and Job Searching Course 29: Learn to Level Up Your Leadership Course 30: Networking Skills for Personal Success What will make you stand out? Upon completion of this online Supply Chain Management, Purchasing, Logistics management & Retail Management bundle, you will gain the following: CPD QS Accredited Proficiency with this Supply Chain Management, Purchasing, Logistics management & Retail Management bundle After successfully completing the Supply Chain Management, Purchasing, Logistics management & Retail Management bundle, you will receive a FREE CPD PDF Certificates as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this Supply Chain Management, Purchasing, Logistics management & Retail Management bundle The online test with immediate results You can study and complete the Supply Chain Management, Purchasing, Logistics management & Retail Management bundle at your own pace. Study for the Supply Chain Management, Purchasing, Logistics management & Retail Management bundle using any internet-connected device, such as a computer, tablet, or mobile device. Each course in this Supply Chain Management, Purchasing, Logistics management & Retail Management bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with the Supply Chain Management, Purchasing, Logistics management & Retail Management, a rich anthology of 30 diverse courses. Each course in the Supply Chain Management, Purchasing, Logistics management & Retail Management bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. ThisSupply Chain Management, Purchasing, Logistics management & Retail Management bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Supply Chain Management, Purchasing, Logistics management & Retail Management bundle offers you the flexibility and convenience to learn at your own pace. Make the Supply Chain Management, Purchasing, Logistics management & Retail Management package your trusted companion in your lifelong learning journey. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Supply Chain Management, Purchasing, Logistics management & Retail Management bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Requirements You are cordially invited to enroll in this bundle; please note that there are no formal prerequisites or qualifications required. We've designed this curriculum to be accessible to all, irrespective of prior experience or educational background. Career path Unleash your potential with the Supply Chain Management, Purchasing, Logistics management & Retail Management bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the Supply Chain Managementbundle package. Certificates CPD Quality Standard Certificate Digital certificate - Included 30 CPD Quality Standard Certificates - Free
The Diploma in Strategic Management and Leadership - Level 7 (Accredited by Qualifi, UK) qualification has been created to develop and reward the business managers of today and the future, and to continue to bring recognition and professionalism to the management sectors. The Level 7 Diploma in Strategic Management and Leadership programme will require Learners to critically evaluate, challenge and synthesise a wide range of current management tools, techniques and models. The emphasis placed on current management concepts and models is on those that are relevant to the 21st century business environment and context and goes beyond the normal examination of Anglo American management models. At level 7 the emphasis is also placed on the ability to adapt management concepts, tools and techniques to align with organisational culture and apply critical reflective thinking. The qualification scope covers all the primary business functions and how these are interrelated and integrated. The mandatory units provide a holistic study of core organisational issues that are relevant to strategic decisions making, planning and enabling the organisation to achieve its strategic aims and objectives. The optional units allow learners to select some specialisation in their study to support specific career directions. The Finance for Managers unit is strongly recommended for learners who have not had exposure to finance as a non-financial manager. This Level 7 Diploma in Strategic Management and Leadership qualification will enable learners to become independent, self-directed learners with tools and motivation to continue learning, developing and reflecting on practice throughout their careers Level 7 Diploma in Strategic Management and Leadership (Fast track) Key Highlights of this fast track Level 7 Diploma in Strategic Management and Leadership are: Program Duration: 6 Months (Can be Fast tracked) Program Credits: 120 Credits Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Master's degree programme. LSBR Alumni Status No Cost EMI Option This fast track Level 7 Diploma in Strategic Management and Leadership will help you develop your strategic management and leadership skills as managers who have the authority and personal attributes to translate organisational strategy into effective operational performance. It will also allows you to develop and expand your high-level understanding of strategic management and leadership in the workplace. Upon successful completion of fast track Level 7 Diploma in Strategic Management and Leadership programme, you will also become eligible to gain direct entry into relevant Master's and MBA degree programme. Mandatory units (Total Credits: 90) The Level 7 Diploma focuses on developing understanding, skills and abilities to equip the learner with the awareness and aptitudes to be an effective strategic manager and leader. Learners must complete the six mandatory units and choose two from the four optional units. Manage Team Performance to Support Strategy (15 credits) Information Management and Strategic Decision taking (15 credits) Leading a Strategic Management Project (15 credits) Strategic Direction (15 credits) Strategic Planning (15 credits) Development as a Strategic Manager (15 credits) Optional Units (Total Credits: 30) Learners must choose two from the four optional units. Finance for Managers (15 credits) Strategic Marketing (15 credits) Organisational Change Strategies (15 credits) Human Resource Planning (15 credits) Who is this course for? Working Professionals, Level 6 / Year 3 of a three-year UK Bachelor's degree holders or learners who are looking for Career Progression and a formal Postgraduate qualification leading to award of degrees in future. Requirements For entry onto the fast track Level 7 Diploma in Strategic Management and Leadership qualification, learners must possess an honours degree in related subject or UK level 6 diploma or an equivalent overseas qualification. Learner must be 18 years or older at the beginning of the course. No formal qualification is required from mature learners (over 21 years) who have relevant management experience. Please speak to the Admission Counsellors for waiver information. Career path Learners completing the fast track Diploma in Strategic Management and Leadership - Level 7 can progress to: A University partner to complete a dissertation with them to receive a full master's degree, or Qualifi Level 8 Diploma in Strategic Management and Leadership, or Directly into employment in an associated profession
Fundamental Skills for First-Time Managers Certification Assuming in liability for a group can be an enormous test for first-time administrators, and it requires certain abilities and capacities that weren't recently needed. As it's a particularly troublesome change from a person to a pioneer, it's significant that all new directors get the essential abilities and preparing from the start. This course will be taking a gander at the different abilities that first-time directors need to turn out to be better pioneers, make drew in, gainful groups and produce extraordinary outcomes. You will Learn: Step by step instructions to adjust your attitude from a person to an administrator Instructions to effectively appoint undertakings Instructions to propel your group and energize proficient turn of events Instructions to assemble trust and associations with your group Instructions to lead by setting a model Advantages of Taking this Course: You'll acquire a superior comprehension of what's in store and what to do as a first-time director You'll figure out how to accomplish your objectives by controlling others through undertakings You'll have the option to oversee all the more effectively and make gainful groups
Absence Management Certification While intermittent employee absences are inevitable, frequent non-attendance can have a significant cost to an organization. Employers lose money and time due to absenteeism, and repeated absence can lower team morale. Regular absenteeism can create resentment and stress within the workplace, making it difficult to maintain a positive and productive environment. Persistent employee absence can negatively impact profits and damage important relationships between the business and its clients. Therefore, it is crucial for all organizations to take a proactive approach to absence management and prevention. Fortunately, you can reduce absenteeism by understanding the underlying causes and implementing effective measures to address it. In this course, you will learn why employees may be absent from work, how to manage instances of absence, how to support those with legitimate reasons for absence to return to the workplace, and how to educate employees who are absent without valid reasons. You will discover how to strike a balance between supporting the needs of your organization while promoting the health and wellbeing of its employees. Don't let absenteeism impact your business - enroll in our course and learn how to manage employee absences effectively! You Will Learn: What is implied by representative nonappearance, the monetary expenses of nonattendance and why it is basic that all organizations contemplate how to deal with it. The most widely recognized explanations behind both present moment and long haul unlucky deficiencies and how the reasons for nonattendance differ by area. The components that make up a decent nonattendance the board strategy and how to guarantee that it is executed in a steady manner. The down to earth steps line chiefs and entrepreneurs can take while restraining and excusing representatives with a background marked by continuous or delayed nonattendances. Step by step instructions to forestall nonattendance by improving working conditions, raising assurance and offering viable motivating forces. Advantages Of Taking This Course: In the event that you are in an administration job, this course will give you the certainty to converse with workers about nonattendance and to carry out nonappearance strategies. In the event that you are liable for drawing up nonattendance arrangements, this course will help you devise reasonable, viable techniques that advance a solid working environment. In the event that you own a business or are the top of an association, this course will urge you to look at your work environment culture and see how it might encourage a culture of non-attendance. You will acquire viable experiences into measures that decrease worker nonattendance, which will permit you to quickly begin handling the issue in your own association.
Kickstart your career in real estate or gain official recognition of your existing skills with this comprehensive online course. The Estate Agent Diploma is designed, delivered and taught by industry experts ensuring you learn the practical, effective skills necessary to succeed in a range of professional property and real estate roles. Through video lessons, PDH handouts and multiple-choice online assessments, you will be given all the essential knowledge you need in property law, real estate practice and investment. This includes modules on property and building management, developing a client base, acquiring property, and successful strategies for investment. Upon completion, you will have a complete understanding of the roles of a professional estate agent, and also gain broader, transferable business management and sales skills. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this course for? This Real Estate Agency course is perfect for professionals who want to learn more about real estate, as well as people who have an interest in the real estate working procedures and laws in the UK. Career path Training offered by the Estate Agent Diploma could potentially benefit a range of roles, but would particularly enhance careers in Real Estate Property Management Loan Underwriting Consultancy Property Law Investment Other property or estate agent roles Course Contents Estate Agent What is an Estate Agent? Real Estate The Different Types of Agents What a Real Estate Agent Does Pros and Cons of Hiring an Estate Agent Knowing Your Clients Day in the life of Estate Agent Property Valuation Handling Viewings Property Negotiation Property Management Real Estate Laws Being an Agent Selecting The Best Properties Leasing Instead Of Selling Buyers Interest Be Zone Conscious Home Loans Knowing When You’re Ready To Buy Is Your Lake Home For Sale? Living The Waterfront Lifestyle Every Day How To Locate Waterfront Property Rentals Real Estate Front Legal System & Real Estate UK An Introduction to the UK legal system Different Types of Investment Structures Commercial Leases Title & Registration Finance in Real Estate Investment Purchase Procedure Acquisition Costs Land Usage Planning & Environment Investment Structure & Key Legislations
24 Hours Left! Don't Let the Winter Deals Slip Away - Enrol Now! Strong leaders are the foundation of any successful business. A Leader can make or break a team, so enhancing or solidifying your leadership skills is crucial to being the best leader you can be. Around 49% of all employees in the UK at some point quit their jobs because of their lack of Leadership and management. With step-by-step instructions from our Leadership & Management Level 7 Advance Diploma, you will avoid all the mistakes that most managers/ leaders make and become an ideal leader who inspires, motivates & achieves goals by properly managing employees. This Advanced Diploma in Leadership & Management at QLS Level 7 course is endorsed by The Quality Licence Scheme & Accredited by CPD (with 250 CPD points) to make your skill development & career progression more accessible than ever! The Leadership & Management Level 7 Advanced Diploma Offers the Following Courses with Free Certificate: Course 01: Strategic Business Management Course 02: Financial Management Course 03: Diploma in Performance Analysis Course 04: Unconscious Bias Training Course 05: Decision-Making in High-Stress Situations In this Leadership Management & Team Leader Level 7 Advanced Diploma Training Programme, you learn about different Leadership Management styles & which one will suit you best. You find out how to create a high-performance team that can always get things done, along with detailed lessons on managing office politics, negotiating, communicating, succession planning & much more. Learning Outcomes of This Leadership Management & Team Leader Level 7 Advanced Diploma Course: The learning objectives for this Leadership Management & Team Leader Level 7 Advanced Diploma Training course are broken down in detail below. After finishing the course, you will: Understand the fundamental concepts and significance of leadership management. Explore key leadership theories and their applicability in organizational settings. Enhance leadership performance through evaluation and actionable strategies. Build, nurture, and sustain high-performing team dynamics. Master strategies to motivate employees and boost morale. Develop organizational skills crucial for effective leadership management. Learn to identify, acquire, and integrate top talent effectively. Design and implement strategic succession planning initiatives. Optimize business processes for efficiency and productivity. Enhance communication skills tailored for leadership roles. Acquire effective negotiation techniques for leadership scenarios. Utilize Microsoft Office tools for effective leadership management tasks. Optimize time management for leadership effectiveness and efficiency. Navigate office politics while maintaining professional integrity and much more Why Prefer Our Leadership Management & Team Leader Level 7 Advanced Diploma Course? Level 7 Quality Licence Scheme Endorsed 30 DAYS UNCONDITIONAL MONEY BACK GUARANTEE CPD Certified Course Free e-Certificates and Student ID Card Innovative and engaging content Free Assessments 24/7 Exper Tutor Support Student Testimonials - What Our Students Say! ''An excellent and insightful course on Leadership and Management. The course is well-structured and engaging. Two thumbs up :)'' Reviewed by LOUIS BOBB ''Lots of good in-depth knowledge, easily accessible, well structured and clearly set out. A joy to work with.'' Reviewed by Kevin Reid ''Great contents. I will highly recommend it.'' Reviewed by Stephen Oparah So enrol now in this Leadership Management & Team Leader course today to Advance your career! Leadership Management & Team Leader Level 7 Advanced Diploma Course Curriculum of Leadership Management & Team Leader Level 7 Advanced Diploma Leadership Management Module 01: Introduction to Leadership Management Leadership Management Module 02: Leadership Management Theories Leadership Management Module 03: Improving Leadership Performance Leadership Management Module 04: High-Performance Teams Leadership Management Module 05: Motivating Employees Leadership Management Module 06: Organisational Skills Leadership Management Module 07: Talent Acquisation Leadership Management Module 08: Succession Planning Leadership Management Module 09: Business Process Optimisation Leadership Management Module 10: Communication Skills Leadership Management Module 11: Negotiation Techniques Leadership Management Module 12: Managing Meetings and Giving Feedback Leadership Management Module 13: Managing Change Leadership Management Module 14: Time Management Leadership Management Module 15: Dealing with Stress Situations Leadership Management Module 16: Emotional Intelligence Leadership Management Module 17: Managing Conflict Leadership Management Module 18: Dealing with Office Politics Leadership Management Module 19: Risk Assessment Leadership Management Module 20: Corporate Responsibility and Ethics Leadership Management Module 21: Microsoft Word, Excel, PowerPoint CPD 320 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Leadership Management & Team Leader Level 7 Advanced Diploma For leaders and high potential managers to upgrade their capacity to deal with competence and lead for individual and organisational achievement. Entrepreneurs. Business owners. Anyone who wants to be a great leader. Requirements Our Leadership Management & Team Leader Level 7 Advanced Diploma course is open to all. Career path Our Leadership Management & Team Leader Level 7 Advanced Diploma course will open the door to opportunities. General Manager Director Human Resources Managers Operation Manager Supervisor Administrative Services Manager
Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning Learn from anywhere, whenever you want This business planning for entrepreneurs online course will help you understand the things you should consider before starting a business plan, like identifying your skills, auditing the market demand for your idea and financial plan. This course at a glance Accredited by CPD UK Endorsed by Quality Licence Scheme Understand the fundamentals of becoming an entrepreneur. Identify and develop the skills required to become an entrepreneur. Understand the things you should consider before starting a business plan. Learn to audit the market demand for your idea and check for the availability of the resources. Understand the elements of a business plan and prepared for failure. Recognise the marketplace opportunities. Learn to determine your objectives. Learn to build a road map for starting a business. Gain a deep understanding of the market. Why Business Plan for Entrepreneurs Course right for you? This online business planning for entrepreneurs course is ideal for anyone who desires to start their own business and become successful. By taking this comprehensive online course, you will also learn to draw a business plan for an entrepreneur and accomplish your goal of achieving success in the business. Using this extensive online course, you will also learn to make sales and marketing plans and design a road map. By the end of this course, you will develop the skills and knowledge required to become a successful entrepreneur and also learn to draw a business plan for an entrepreneur. You will get an understanding of the strategies involved in building a successful business with this flexible online course. Business Plan for Entrepreneurs Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Introduction Introduction Things to Consider Before Starting a Business Plan Identify Your Skills Audit the Market Demand of Your Idea Check for Availability of Resources Work on a Financial Plan Be Ready to Face Failure The Elements of a Business Plan Mission Statement (Company Overview) Marketplace Opportunity Product/Service Information Sales/Market Plan Financials Who are You Writing the Business Plan for You Want to Start a Business You Own an Established Firm and are Seeking Help You Need to Determine Your Objectives You're Trying to Predict the Future You Want to Use it to Raise Money The Purpose of a Business Plan Provide a Road Map Understand What to Focus on Raise Finance Manage your Business Effectively Enlightening Executive Talent How a Business Plan Can Help with Long Term Success A Business Plan Is Simply a Must-Have for Some Businesses A Business Plan Helps You Make Decisions A Business Plan Can Be a Reality Check A Business Plan Can Give You New Ideas A Business Plan Creates an Action Plan Reasons You Need a Business Plan Gain a Deep Understanding of Your Market Hold Yourself Accountable Know Your Message Confirm the Math Iron Out Possible Kinks Review Who should take this course? This comprehensive business plan for entrepreneurs course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of format of business management and entrepreneurship. Entry Requirements There are no academic entry requirements for this business plan for entrepreneurs course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This business planning for entrepreneurs course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org