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25 Business Communication Skills courses in Leicester

Sales closing and price negotiation skills (In-House)

By The In House Training Company

Successfully closing a sale and negotiating the best outcome for the business is a key skill for all salespeople, and often an area that is overlooked. Investing in this skill will have a positive impact on interactions with customers, both new and existing, and lead to improved sales performance. Whilst understanding how to reach a conclusion with a customer faster means increased efficiency and more time to invest in sourcing new business. We have developed this programme to be practical, fun and interactive. Participants will learn proven techniques for influencing, persuading and negotiating with clients, gain increased confidence and clarity when reviewing contract terms and prices, and understand how to structure and manage sales negotiation and contract review meetings. This course will help participants: Learn a structured and proven approach to the negotiation of contract terms Apply the key principles of negotiation, playing the person and the problem Create a contract negotiation strategy - from opening to close Recognize and put to use proven negotiation tactics and techniques Learn how to embrace conflict positively - to 'say no, then negotiate' Plan and prepare for any commercial negotiation conversations Understand the stages of negotiation and how to move through them 1 Closing and negotiating from a position of personal power The eight steps of a sales or commercial negotiation Ten ways to resist price pressure How to draw on sources of power when you have less authority The six principles of influence and persuasion and how to use them 2 Effective negotiation - planning and theory How to plan and structure your negotiation for a successful and quick conclusion Influence: knowing how to 'push or pull' to win an argument Achieving a BATNA - a range of practical skills and techniques Case study: planning for a client negotiation around contract or price issues 3 Effective closing and negotiation - practice and reality Higher-level questioning techniques to investigate and solve problems Listening to lead - active listening and structuring your conversation The most common 'unforced' negotiation mistakes and errors Case study: setting objectives, sources of value, trading concessions 4 Sales negotiation tactics and playing the game How high - how hard - how soon; why now How to identify hidden or perceived currencies and values How to use these to establish a higher base price Negotiation best-practice checklist and summary

Sales closing and price negotiation skills (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Advanced sales skills (In-House)

By The In House Training Company

Do you hear yourself saying the same thing over and over again? Do you want to bring some new skills to your role? If you have been in a sales role for some time it is easy to fall into a comfortable pattern. This workshop will help you incorporate advanced techniques drawn from NLP, behavioural science and social psychology into your existing skills. This course will help you: Use the consultative sales process to achieve more cross-sales Employ advanced rapport-building skills Assess the buying preferences of a customer Articulate the link between customer goals and needs Identify your customer's needs and wants Use advanced questioning techniques to gather information Resist the temptation to tell when it would be better to ask Identify communication preferences Given various scenarios, present a product to the explicit need of a customer Appreciate the impact of the language used during this stage of the sale and decide what language is appropriate with a variety of customers Handle objections positively Close the sale or gain commitment to further action 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Understanding yourself and your customers Personal communication style and what this means in a sales situation Wants versus needs What motivates people to buy Using social media tools such as LinkedIn Managing your portfolio to maximise sales Preparing to sell 3 The sales process Overview of the consultative sales process Review personal strengths and weaknesses as a salesperson Habits of top-performing sales people Common pitfalls Articulate sales goals 4 Building rapport 11 decisions that customers make in the first 9 seconds Spotting buyer communication preferences Building rapport with a wide variety of customers Dealing with emotions Keeping control 5 Questioning and listening Assumptions and how they trip us up Structured questioning Looking for cross-sales Honing your listening skills Identifying buyers' motivation Using summaries to move the customer forward 6 Presenting products and services to customers Choosing the right time to present Using features, advantages and benefits Tailoring your presentation of products and services to match buyer preferences and motivations 7 Gaining commitment When to close Dealing with difficult customers 5 things to avoid when handling a customer objection 8 Managing your business The link between service and sales Using customer surveys Winning back lost business 9 Putting it all together Skills practice Personal learning summary and action plans

Advanced sales skills (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Sales awareness for IT professionals (In-House)

By The In House Training Company

In the fast-changing world of business, and especially IT, everyone in the organisation should be involved in sales. One of the best ways is to give the customer an outstanding experience. The customer experience is the competitive battlefield of today. Sales may be won or lost here. You can either close a sale for a quick buck, or open a long-term relationship to create a high lifetime value customer. By developing excellent communication skills, rapport and, most of all, a desire to serve and listen to the needs of the customer to the best of their ability, both sales teams and other IT professionals will create trust, nurture relationships and develop awareness of other opportunities with the customer. By the end of this course, participants will be able to: Understand the power of a positive customer experience in developing sales opportunities Recognise and develop a sales opportunity when it arises Engage with customers and develop rapport and trust Use verbal and non-verbal communication skills and pick up on signals Ask powerful questions - and listen to the answers Create 'magic moments' for the customer Turn a complaint into an opportunity Know when to ask for referrals and testimonials Pass on leads to the relevant people 1 Introduction Aims and objectives Beliefs about sales 2 Building rapport First impressions Short cuts to rapport Finding common interests 3 Selling or serving? Managing emotions and behaviour - Transactional Analysis Moments of truth - creating 'magic moments' Speed sells - the follow-up 4 Meetings Planning a successful meeting Pre-meeting connection and assistance Sales meeting failure reasons Right v wrong mindset 5 Communication - verbal and non-verbal The 3 Vs - Visual, Verbal, Vocal Picking up on signals 7 power questions Questioning techniques LISTEN - 3 types of listening skills 6 Influencing 6 levels of influence Framing to change perspectives Turning complaints into opportunities 7 Referrals The power of referrals How and when to ask for a referral 5 steps from rapport to referral 8 Presentation and pitching (optional session) Basic presentation structure and delivery Creating powerful impressions Creating a 60-second pitch The elevator 10-second pitch - answering 'What do you do?' Sales presentations Emotion v Intellect - how to engage Using visuals

Sales awareness for IT professionals (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Certified NLP Training and Business Coaching

5.0(9)

By NLP Liverpool Ltd

Certified NLP Training and Business Coaching

Certified NLP Training and Business Coaching
Delivered in Internationally or OnlineFlexible Dates
Price on Enquiry

Commercial awareness for technical people (In-House)

By The In House Training Company

The aim of this course is to expose the commercial context within which technical work is carried out. It is to allow technical staff to understand how they fit into a larger picture, why they may be asked to undertake tasks that may not appear to be technical and the impact their interactions have within the commercial context. The scope of the programme includes: The course emphasises the collaborative nature of delivery and the need to offer value to customers. The principal training objectives for this programme are to help participants: Understand why technical roles are broader than we might assume Appreciate the importance of, and the need to support, sales Value the idea of 'Good Enough' Recognise what can affect profitability Realise the future needs protecting 1 Introduction (Course sponsor) Why this programme has been developed Review of participants' needs and objectives 2 That's not my job! How we see our own role in work How other people see our role Stakeholders: who are they and why do they matter? The organisational backdrop What is my role really? 3 Sales and marketing Where does the money come from? Where do we find customers? The sales process One-off sales versus repeat business Customer/supplier relationships What something costs versus what the customer will pay The value chain 4 Estimating Purpose of estimates The problem with precision Five estimating techniques 5 Change control Can you just do this for me? When being helpful leads to bankruptcy How to deal with change requests 6 Risk management Risk in projects Risk in operations Categories of risk 7 The value of intellectual property Issues with sharing information Commercial in confidence Non-disclosure agreements 8 Course review and action planning (Course sponsor present) Identify actions to be implemented individually What actions should be implemented to improve working with non-technical people? Conclusion

Commercial awareness for technical people (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Educators matching "Business Communication Skills"

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British Hang Gliding and Paragliding Association

british hang gliding and paragliding association

Meridian Business Park

Welcome to the British Hang Gliding & Paragliding Association (BHPA) website. From its head office in Leicester the BHPA supports a country-wide network of recreational clubs and registered schools, and provides the infrastructure within which hang gliding and paragliding in the United Kingdom (UK) thrive. Hang Glider (Courtesy Mike Scholes) The BHPA oversees pilot and instructor training standards, and provides technical support such as airworthiness standards, and coaching courses for qualified hang gliding and paragliding pilots. Initial hang gliding or paragliding training must be undertaken at a BHPA registered school. Most schools offer training in a wide range of flying disciplines, so it's important to understand the differences between the disciplines before choosing a school. The Learn to Fly section of this web site explains the relative merits of each discipline, the types of flying involved, and provides an insight into the training methods used. As you near the end of your initial training with one of our registered schools, it's important to start looking for suitable recreational club to join. Obtaining your Club Pilot rating marks the end of your formal instruction and qualifies you to leave the school and fly within a BHPA recreational club. The BHPA supports a network of UK hang gliding and paragliding recreational clubs who are able to offer the supportive flying and social environment vital to the safe development of your flying skills, as you join other recreational flyers on the hill, and continue your progression through the BHPA Pilot Rating Scheme (PRS). As your accumulated airtime increases and your flying skills improve, you will probably start to think about your long term goals and aspirations, and working towards your Pilot Rating, the next rung on the PRS ladder. Club coaches can offer advice and support with the flying tasks that need to be completed, and the theory exam you will need to sit. An online BHPA Mock Pilot Rating Exam is also available. This will allow you to test your current knowledge and help you to understand the subject areas you will need to revise before sitting the real exam. When you first leave your school and join a club, you may choose to spend your first few hours' flying with no specific aim other than to safely accumulate airtime. However, it is well known that pilots make safer more efficient progress when they are given particular tasks to undertake. With that in mind, a panel of experienced BHPA coaches have devised a new pathway to learning, the BHPA Pilot Development Structure. This offers an alternative to the more formal Pilot Rating System, and for newly qualified pilots aims to: encourage interaction between new pilots, their club and its coaches provide a structured way to progress, acquire knowledge and build skills through attainable goals reduce flying related incidents and promote safe flying Paraglider (Courtesy Derek Frith) The BHPA also has a disability initiative called Flyability. This reports directly to the BHPA's Executive Council on disability related matters within the sport. Flyability doesn't simply take people with disabilities flying, it strives to motivate people with disabilities to become involved in the sport of hang gliding and paragliding and to train as pilots. Much of Flyability's work in the sport, focuses around changing peoples perception of disability and their attitudes toward people with disabilities. Disability awareness, education and advice play key roles in Flyability's aims and objectives, as does the development of specialist equipment, training and flying techniques. The BHPA also publishes Skywings, the only magazine dedicated to free flying in the United Kingdom. This glossy full colour magazine is distributed by mail to around 6,500 BHPA members each month as part of their membership package. Powered hang glider (Courtesy Ian Ferguson) Skywings magazine is also read by countless more hang gliding and paragliding pilots and organisations around the world who have purchased an International Skywings magazine subscription from our on-line shop. Freely available electronic copies of Skywings magazine are also published each month on our Skywings page. These can be viewed online as a flipbook magazine, or downloaded as a pdf document. When viewing the magazine online on a device with a small screen, we recommend that you select the single page option in the menu at the top of each issue.