Accredited by CPD QS | Interactive Lessons | Tutor Support included | Special Price
Delve into the Business Management, Studies, Law, Office Skills & Risk Management bundle, featuring 20 expertly curated courses. Merging professional expertise with digital flexibility, this package ensures a robust foundation and in-depth insights. Ideal for newcomers or those advancing their skills, the Business Management bundle includes complimentary PDF certificates for all courses. Boost your career or personal growth by enrolling today in this comprehensive Business Management package. This Bundle Comprises the Following CPD Accredited Courses: Course 01: Business Management Course 02: Business Studies Course 03: Project Management Course 04: Business Law 2021 Course 05: Business Intelligence Analyst Course Course 06: Goal Setting, Motivation, and Resilience for Life Course 07: Business Performance Management Course 08: People Management Diploma Course 09: Team Management Level 5 Course 10: Paralegal Training Course 11: Legal Secretary and Office Skills Diploma Course 12: Online Meeting Management Course 13: Diploma in Risk Management Level 7 Course 14: Corporate Risk And Crisis Management - Online Course Course 15: Conflict Resolution Course 16: Payroll Management Course Course 17: Accounting and Finance Course 18: Effective Communication Skills Course 19: Career Development Plan Fundamentals Course 20: CV Writing and Job Searching Learning Outcome: Gain comprehensive insights into multiple fields like Business Management, Business Studies & Business Law etc. Foster critical thinking and problem-solving skills across various disciplines. Understand industry trends and best practices. Develop practical skills applicable to real-world situations. Enhance personal and professional growth. Build a strong knowledge base in your chosen course via Business Management. Benefit from the flexibility and convenience of online learning. With the bundle, validate your learning with a CPD certificate. Discover the CPD-accredited Business Management bundle, a comprehensive collection of 15 expert-selected courses. Dive into up-to-date materials covering Business Management, Studies, Law, Office Skills, and Risk Management. This evolving educational journey is ideal for those beginning, transitioning, or enhancing their careers. With a mix of foundational and in-depth insights, this bundle ensures flexibility for self-paced learning. Choose the Business Management package as your guide to personal and professional growth. CPD 210 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Career path Unleash your potential with the Business Management, Business Studies, Business Law, Office Skills & Risk Management bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the Business Management bundle package. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - Included You will get a complimentary Hard Copy Certificate.
The course enables the learner to identify, analyse, and strategise the internal forces of the business environment. The learner will be able to identify dynamics that plays within the internal environment and utilise tools for its analysis. After the successful completion of this lecture, you will be able to understand the following: Internal Business Environment. The Key Aspects of Internal Business Environment. Change Causing Factors in Internal Business Environmental. Internal Business Environment Analysis. Internal Business Environment Dynamics. The course enables the learner to identify, analyse, and strategise the internal forces of the business environment. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understanding The Internal Business Environment Dynamics QUIZ - Understanding The Internal Business Environment Dynamics Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and gets updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Strategy Specialist Chief Strategy Officer Innovation roles General Manager Investment advisor Average Completion Time 2 Weeks Accreditation 2 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.
Embark on a journey to master the multifaceted world of business with our comprehensive Business Studies course. From financial acumen to strategic analysis, and from human resources to contract law, equip yourself with the skills necessary to navigate and lead in the dynamic business landscape.
This Professional Certificate Course in Intercultural Management in Selected Countries aims to provide a comprehensive understanding of the unique challenges and cultural dynamics in key business regions like Germany, USA, and China. Participants will delve into the critical role of intercultural communication, examining its profound impact on effective management practices. The course will guide students in exploring and enhancing intercultural competence through targeted training and education, while also analyzing evolving trends in global business operations and the significance of cultural diversity in shaping effective intercultural management strategies.After the successful completion of the course, you will be able to learn about the following: Study the specific challenges and cultural influences of intercultural management in selected countries, such as Germany, USA, and China. Discuss the importance of intercultural communication and its impact on intercultural management. Explore intercultural competence and its development through training and education Analyze trends in intercultural management and its significance in global business operations. Discuss the impact of globalization and cultural diversity on the development and effectiveness of intercultural management. The objective of this course is to delve into the intricacies of intercultural management in selected countries like Germany, USA, and China. Participants will study specific challenges and cultural influences unique to each region, emphasizing the importance of intercultural communication in effective management. Through exploration of intercultural competence, attendees will learn how training and education contribute to skill development. The course further delves into analyzing global trends in intercultural management, highlighting its crucial role in the evolving landscape of global business operations amidst the impact of globalization and cultural diversity. This Professional Certificate Course in Intercultural Management in Selected Countries aims to provide a comprehensive exploration of the challenges and cultural nuances in intercultural management within specific nations like Germany, USA, and China. Participants will delve into the significance of intercultural communication, understanding its profound impact on effective management practices. The program further delves into the development of intercultural competence through training and education, analyzing evolving trends in intercultural management within the context of global business operations. Throughout the course, participants will critically examine the influence of globalization and cultural diversity on shaping and enhancing intercultural management strategies. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Intercultural Management in Selected Countries Self-paced pre-recorded learning content on this topic. Intercultural Management In Selected Countries Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience, Global Business Professionals Multinational Project Managers Cross-Cultural Team Leaders International Business Students Human Resource Managers Diplomats and International Relations Practitioners Professionals Engaged in Global Trade Executives Expanding Operations Abroad Cultural Liaisons in Organizations Individuals Seeking Career Advancement in Global Settings Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.
Commercial management involves overseeing and guiding the business and financial aspects of running a commercial enterprise. This is crucial for ensuring the financial health and success of a business. Our course offers a comprehensive curriculum that covers all the essential knowledge and skills required to excel in the commercial world. Through modules such as Budget Management, Cash Flow Management, Commercial Project Management, and more, you'll gain the practical tools and theoretical insights necessary to make informed decisions that drive business success. The Commercial Management course goes beyond just imparting knowledge-with dedicated modules on Commercial Relationships, Partnership and Agreements, Customer Relationship Management (CRM), and Managing Customer Lifecycle, the course ensures that you are well-prepared to build and sustain profitable business relationships. Moreover, you'll learn how to navigate the complexities of Commercial Legislation and manage Loans and Debts effectively, thereby securing the financial stability of your business. With an in-depth understanding of the subject matter and insights gained through the course, you'll be well-placed to drive your career to new heights, making a significant impact in the commercial sector. Learning Outcomes Understand the basics of commercial management. Develop commercial relationships and partnerships. Master budget and cash flow management. Acquire negotiation and risk management skills. Manage commercial projects effectively. Utilise CRM for better customer relations. Understand the roles of shareholders in commercial management. Apply knowledge of loans and debt management. Comply with commercial legislation. Manage customer lifecycle for business growth. Who is this course for? Individuals looking to enhance their commercial management skills. Those aspiring to take on management roles in commercial sectors. Professionals aiming to improve their financial decision-making abilities. Business owners seeking to bolster the financial health of their ventures. Anyone interested in mastering the intricacies of commercial management. Why Choose This Course Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Career Path Commercial Manager: £40,000 - £70,000 per year. Financial Analyst: £30,000 - £50,000 per year. Business Development Manager: £35,000 - £60,000 per year. Customer Relationship Manager: £30,000 - £50,000 per year. Project Manager: £35,000 - £60,000 per year. Certification Upon completion of the course materials in Commercial Management, a written assignment test will be available for you to take at your convenience, either during or after the course. Successfully passing this test allows you to obtain a pdf certificate for a fee of £4.99. Should you wish to have a physical copy of your certificate, it can be ordered for an additional cost of £8. Prerequisites No prior qualifications or experience is necessary to enrol in this Commercial Management course. Created by professionals, this course is compatible with all types of devices, including PCs, Macs, tablets, and smartphones, ensuring flexibility and accessibility. You can access the course from anywhere, anytime, provided you have a stable internet connection. Course Curriculum Module 01: Introduction to Commercial Management Introduction to Commercial Management 00:24:00 Module 02: Commercial Relationship Part-1 Commercial Relationship Part-1 00:16:00 Module 03: Commercial Relationship Part-2 Commercial Relationship Part-2 00:20:00 Module 04: Partnership and Agreements Partnership and Agreements 00:25:00 Module 05: Budget Management Budget Management 00:33:00 Module 06: Cash Flow Management Part- 1 Cash Flow Management Part- 1 00:22:00 Module 07: Cash Flow Management Part- 2 Cash Flow Management Part- 2 00:23:00 Module 08: Negotiation Negotiation 00:22:00 Module 09: Commercial Risk Management Commercial Risk Management 00:27:00 Module 10: Commercial Project Management Commercial Project Management 00:27:00 Module 11: Customer Relationship Management (CRM) Part-1 Customer Relationship Management (CRM) Part-1 00:30:00 Module 12: Customer Relationship Management (CRM) Part-2 Customer Relationship Management (CRM) Part-2 00:32:00 Module 13: Managing Customer Lifecycle Managing Customer Lifecycle 00:24:00 Module 14: Roles of Shareholders in Commercial Management Roles of Shareholders in Commercial Management 00:30:00 Module 15: Loans and Debts Management Loans and Debts Management 00:26:00 Module 16: Commercial Legislations Commercial Legislations 00:18:00 Assignment Assignment - Commercial Management 00:00:00
Having business and commercial acumen means having the ability to assess an external market and make effective decisions out of it. If you are someone who does not have such quality, then this course will help you with that. You will learn how to see the big picture and develop a management strategy for the business. You will understand how to practice financial literacy and develop your critical thinking. Finally, you will be able to practice management acumen and find the financial levers that will help you succeed in the business industry. Course Highlights Accredited Diploma in Business and Commercial Acumen is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Accredited Diploma in Business and Commercial Acumen into 13 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 11 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Accredited Diploma in Business and Commercial Acumen Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Accredited Diploma in Business and Commercial Acumen is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Accredited Diploma in Business and Commercial Acumen is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Business and Commercial Acumen Module One - Getting Started 01:00:00 Module Two - Seeing the Big Picture 01:00:00 Module Three - KPIs (Key Performance Indicators) 01:00:00 Module Four - Risk Management Strategies 01:00:00 Module Five - Recognizing Learning Events 01:00:00 Module Six - You Need to Know These Answers and More 00:30:00 Module Seven - Financial Literacy (I) 01:00:00 Module Eight - Financial Literacy (II) 01:00:00 Module Nine - Business Acumen in Management 01:00:00 Module Ten - Critical Thinking in Business 01:00:00 Module Eleven - Key Financial Levers 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Accredited Diploma in Business and Commercial Acumen- Activities 00:00:00 Mock Exam Mock Exam- Accredited Diploma in Business and Commercial Acumen 00:20:00 Final Exam Final Exam- Accredited Diploma in Business and Commercial Acumen 00:20:00
Are you looking to enhance your Business Marketing and Time Management skills? If yes, then you have come to the right place. Our comprehensive course on Business Marketing and Time Management will assist you in producing the best possible outcome by mastering the Business Marketing and Time Management skills. The Business Marketing and Time Management course is for those who want to be successful. In the course, you will learn the essential knowledge needed to become well versed in Business Marketing and Time Management. Our course starts with the basics of Business Marketing and Time Management and gradually progresses towards advanced topics. Therefore, each lesson of this Business Marketing and Time Management course is intuitive and easy to understand. Why would you choose the Business Marketing and Time Management course from Compliance Central: Lifetime access to Business Marketing and Time Management course materials Full tutor support is available from Monday to Friday with the Business Marketing and Time Management course Learn Business Marketing and Time Management skills at your own pace from the comfort of your home Gain a complete understanding of Business Marketing and Time Management course Accessible, informative Business Marketing and Time Management learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Business Marketing and Time Management Study Business Marketing and Time Management in your own time through your computer, tablet or mobile device Business Marketing and Time Management Curriculum Breakdown of the Business Marketing and Time Management Cours Section 01: Marketing and the Firm Section 02: Situational Marketing Analysis Section 03: Microenvironments - Industry and Market Section 04: Formulating a Marketing Plan - Building Components Section 05: Executing the Marketing Plan CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Business Marketing and Time Management course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Business Marketing and Time Management. It is also great for professionals who are already working in Business Marketing and Time Management and want to get promoted at work. Requirements To enrol in this Business Marketing and Time Management course, all you need is a basic understanding of the English Language and an internet connection. Career path The Business Marketing and Time Management course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to this course. Marketing Coordinator: £20,000 to £35,000 per year Digital Marketing Specialist: £25,000 to £45,000 per year Marketing Manager: £35,000 to £65,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each
Mastering B2B Sales and Marketing is essential in today's competitive business landscape. This course offers comprehensive insights into sales and marketing strategies tailored for the B2B sector. Understanding the B2B buyer, creating effective marketing strategies, and aligning sales and marketing efforts are critical skills that can elevate your professional career. In the UK, proficiency in B2B sales and marketing can open doors to numerous job opportunities, with salaries ranging from £30,000 to £70,000 annually depending on experience and expertise. Learning these skills not only enhances your ability to generate leads and manage sales teams but also positions you for success in an industry that is expanding steadily. The B2B sales and marketing sector has seen a growth of approximately 4.6% annually, reflecting its increasing importance. This Mastering B2B Sales and Marketing course equips you with the necessary tools to excel, whether you aim to improve your company's sales performance or seek to advance your career. Enrolling in this program means you will be well-prepared to tackle the challenges of modern B2B sales and marketing, ensuring you stay ahead in a rapidly evolving field. Key Features This Mastering B2B Sales and Marketing Course Includes: This B2B Sales and Marketing Course is CPD Certified Free Certificate from Reed CIQ Approved B2B Sales and Marketing Course Developed by Specialist Lifetime Access Course Curriculum Mastering B2B Sales and Marketing Course: Module 01: Introduction to B2B Sales and Marketing Module 02: Understanding the B2B Buyer Module 03: Creating a B2B Marketing Strategy Module 04: Sales and Marketing Alignment Module 05: Building a B2B Sales Team Module 06: B2B Lead Generation Module 07: B2B Sales Techniques Module 08: B2B Sales Management Module 09: Customer Relationship Management Module 10: Global B2B Sales and Marketing Learning Outcomes Mastering B2B Sales and Marketing Course: Craft compelling B2B marketing strategies for enhanced business growth. Establish seamless alignment between sales and marketing functions. Develop and lead a high-performing B2B sales team effectively. Implement advanced B2B lead generation techniques for strategic outreach. Master persuasive B2B sales techniques to secure impactful deals. Navigate global B2B sales landscapes, expanding market reach strategically. CPD 10 CPD hours / points Accredited by CPD Quality Standards B2B Sales and Marketing 2:12:00 1: Module 1: Introduction to B2B Sales and Marketing Preview 13:38 2: Module 2: Understanding the B2B Buyer 12:18 3: Module 3: Creating a B2B Marketing Strategy 12:50 4: Module 4: Sales and Marketing Alignment 13:31 5: Module 5: Building a B2B Sales Team 14:06 6: Module 6: B2B Lead Generation 14:25 7: Module 7: B2B Sales Techniques 14:39 8: Module 8: B2B Sales Management 13:25 9: Module 9: Customer Relationship Management 11:00 10: Module 10: Global B2B Sales and Marketing 11:08 11: Leave A Review 01:00 Who is this course for? This Mastering B2B Sales and Marketing course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Mastering B2B Sales and Marketing. Moreover, this course is ideal for: Marketing professionals seeking B2B expertise. Sales professionals aiming to excel in B2B environments. Business owners looking to refine B2B marketing strategies. Aspiring B2B sales leaders keen on team development. Individuals aiming to enhance global B2B sales knowledge. Requirements There are no requirements needed to enrol into this Mastering B2B Sales and Marketing course. We welcome individuals from all backgrounds and levels of experience to enrol into this Mastering B2B Sales and Marketing course. Career path After finishing this Mastering B2B Sales and Marketing course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Mastering B2B Sales and Marketing are: B2B Sales Manager - £40K to 70K/year. Marketing Strategist - £35K to 60K/year. Sales Team Leader - £30K to 50K/year. CRM Specialist - £35K to 55K/year. Global Sales Coordinator - £40K to 65K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.
Strategic Management involves the planning and implementation of the most important goals and initiatives taken by a corporation's top management on behalf of its owners, based on resource considerations and an assessment of the internal and external environments in which the organization competes. This Strategic Management (Online) course is designed to provide you the opportunity to gain a thorough understanding of strategic management. Through this course, you will learn how to develop a highly effective team, optimize better performance, deal with obstacles, fear, imposter syndrome and much more . Take the course to start learning the business strategy and strategy formulation skills you'll need to effectively map the future of your organization. Learning Outcomes After completing this Strategic Management (Online) course, learner will be able to: Understand The Middle: Where Transformations Either Happen or Stuck Understand how to develop highly effective team and optimize better performance Know how to face the unwanted circumstances wisely with courage and persistence Know how to lead a transformation rather than doing a transformation from the top Why Choose Strategic Management Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Strategic Management developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Strategic Management. ***Others Benefits of this Strategic Management (Online) Course Free One PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Unlimited Retake Exam [ Note: Free PDF certificate as soon as completing the Strategic Management course ] ***Strategic Management (Online)*** Detailed course curriculum Module 1: The Middle: Where Transformations Either Happen or Stuck The Beginning of the Middle Concrete Outcomes Timing and Momentum Control Points Resource Reality Don't Sign Up for the Impossible Sponsors and Enemies Module 2: Developing Highly Effective Team and Optimising Better Performance The Fundamental Ingredient for a Highly Effective Team Organise for Outcomes How to Attract the Right People and Eliminate the Wrong People Performance Management and Delegating for Development How to Drive Personal Accountability and Belief Stop Having Status Meetings Optimising Performance and Results from Afar Module 3: Facing The Unwanted Circumstances Wisely With Courage and Persistence Dealing with Obstacles, Fear, and Imposter Syndrome How to Keep Moving Forward When No One Wants To Use Ruthless Priorities to Enable Growth Detail-the Momentum Killer: Manage Outcomes Instead Clarity and Conflict Accelerate Effective Decision Making Tracking and Consequences Module 4: Leading a Transformation Rather Than Doing a Transformation From the Top Conversation Decorate the Change Top-Down Communications Finding the Insights That Make You Brilliant Communicating Across Organisational Silos How to Make People Feel Like Superheroes Assessment Method After completing each module of the Strategic Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Strategic Management course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Strategic Management (Online) This Strategic Management (Online) course is ideal for professionals whose jobs require strong strategic planning and problem-solving skills. Requirements Strategic Management (Online) There are no specific requirements for Strategic Management (Online) because it does not require any advanced knowledge or skills. Students who intend to enrol in this must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Strategic Management (Online) The knowledge you will gain through this course may lead you to a variety of career opportunities. Such as: Strategic Managers Strategy Analysts Strategic Planning Managers Business Analysts Operations Managers Certificates Certificate of completion Digital certificate - Included