Educators providing Box Making courses in Edinburgh

The following services are including: Navigating relationship crossroads with discernment counselling Clarity and insight in couples therapy Informed decision-making in relationships Exploring options for the future of the relationship Understanding individual needs in discernment counselling Making choices aligned with values Comprehensive discernment counselling program Invest in the future of your relationship today and experience the transformative power of Discernment Counselling. Our compassionate counsellors are dedicated to guiding you and your partner through this challenging time, helping you gain clarity and make decisions that are right for you. Take the first step towards a more empowered future by scheduling a session with us now. 3 X 1 hour https://relationshipsmdd.com/product/discernment-counselling-package/

Education on work opportunities Directional guidance Support Making Career choices Advise on what to do next Ascertaining problem areas Analysis of past employment Decision making on next steps and progression 1-hour x 5 Understanding weakness and direction Tailored plan of action https://relationshipsmdd.com/product/career-development-package/

Overview This one day course is designed for anyone that deals with telephone sales in either an inbound or outbound call environment. Description The telephone has become a critical tool in obtaining sales in today’s competitive market, and yet it is often an area we pay little attention to, and consequently it becomes a negative aspect of our business rather than the highly positive one it can be. This course sets out to enable the attendees to sell effectively over the phone. The tools that are covered will help generate sales and whether they take inbound or receive outbound calls they will find that if they apply the techniques in this session, their success rate will increase immensely. Topics covered: Advantages and Disadvantages – A look at how the phone can work for and against us in a sales environment. An Introduction to Selling on the Telephone – Understanding the key points that encourage a customer to purchase from us. Structuring and the Sales Process – Defining a set process for structuring a sales call with a chance to demonstrate understanding. Why People Buy – A look at the reasoning behind people’s purchasing decisions. How People Buy – An insight into the emotional factors behind how people arrive at purchasing decisions. Turning Inbound Calls into Sales – Gauging the level of interest of a caller in order to establish the likelihood of a sale. Making Effective Outbound Calls – A set process of ensuring you gain the best advantage with this type of call. Getting Past the Gatekeeper – Understanding the role of the gatekeeper and developing methods of dealing with them in order to speak to the decision maker. Using scripts and techniques that are proven and effective. Sounds Interesting? – Studying three key communication factors when projecting the voice over the phone. Including a chance to review how the participant’s voice comes across over the phone. Methods of Improving the Way You Sound – 10 key tips on vocal improvement. Telephone Questioning Techniques – Giving the delegates the chance to fully understand the different questioning techniques that can be used during a sales call. Features and Benefits – How to practically apply them in a sales scenario. Logical and Emotional Purchasing – A further look at the reasons we buy. Overcoming Objections – Practical use of a set process and ways to apply it in the workplace. Closing the Sale – Clear methodology with a chance to practice the skills in a fun way. Post-course Assignment – A method of carrying the learning into the workplace and ensure continual review. Who should attend the course? Anyone who handles inbound or outbound sales calls over the telephone. Requirements for Attendance No prerequisites required.

ISO 3834:2021 (Quality requirements for fusion welding of metallic materials) Lead Auditor” course provides comprehensive training for participants to be able to understand and audit each and every ISO 3834:2021 guidelines in ensuring orgnaisation compliance and continual improvement in the welding industry

This 6 week course will support you to make the most of the range of applications Adobe Premiere Pro offers in the production of video. Sample footage will be provided for you throughout the course, but you can also bring along your own video files to work on. The course is quite technical so some computer experience is required. We use Macs on the course – the Premiere interface is the same across operating systems but some shortcuts and menu items are different. Week 1- The basics This week we’ll start with some of the basics, introducing you to editing and Premiere Pro through: A short history of editing; from analogue to digital Getting to know the layout of Premiere Pro Working with ‘bins’ (folders) and creating edit Sequences Making selects from the rushes and sound files by creating in and out points Introducing clips to the timeline and making a simple edit with music Understanding rendering for smooth, full quality playback Week 2- Editing narrative sequences This week we’ll get further stuck into editing by building narrative, focus on offline editing‚ better organisation of your projects and breaking down footage through: Re-linking lost or moved footage Video ingest – importing and organising clips Organising and breaking down rushes using annotated markers and sub-clips Basics of the effects and motion settings Using our skills to create a simple narrative sequence Editing a dialogue sequence Considering the best ways of exporting your film for online Learn Adobe Media Encoder for more efficient exporting Week 3- Video settings, effects & titles This week we will focus in on what makes up video from a technical standpoint. We will then look at how we can work with and alter these parameters for different uses in our films through: Transcoding – converting the footage into an editable file and understanding codecs and meta data Adjusting scale and positioning and using motion keyframes to create movement over time Adding titles and animating them Applying transitions and various stock video effects Layering tracks and using opacity and different layer blending effects Creating masks and using motion tracking Working with green-screen footage, creating mattes, mask filters and working with multiple layers Week 4- Audio & sound This week we’ll consider the importance of sound design and music for narrative and atmosphere in film and experimental video through: Learning how to enhance your film with sound and music Introducing audio and music to the timeline, cutting and leveling Laying down music and cutting the footage to fit Building sound design around an existing edit with sync-sound and SFX Common practice and different approaches for syncing external microphone audio and video Mastering the audio and making sure that it is all levelled Learning how to create subtitles for our films and different methods to export/embed them Week 5- Colour This week we’ll start looking at colour in our videos and what role that plays. We will look at the process of colour grading and changing the mood in our films through: Using Lumetri Colour, the colour-correcting function within Premiere Pro CC Matching the colour of different cameras to create a similar look Creating different “colour grades” to create different atmospheres Stylising our footage Understand the colour limitations of video files and the importance of exposure when filming Working with tracked masks to isolate certain areas within your image to colour correct Week 6- Putting it all together In our final week we will get the opportunity to experiment with all the skills we’ve learned to create an opening sequence for a tv series. This is also a great opportunity to revisit any topics from previous weeks.   Courses are subject to minimum enrolment. Please register early, within five days of the start date, to reduce the likelihood of course cancellation. Please read our cancellation policy before booking. Students, anyone over the age of 65, and those in receipt of any form of benefits can claim the concessionary price, offering a 10% discount on the full course price. Valid proof of eligibility must be produced on the first day of the course. Please use the code CONCESSION when prompted at checkout.

A perfect follow-on course for those who have already completed an introductory darkroom printing course, or who have a reasonable level of B&W darkroom printing experience. Please bring B&W negatives (35mm or medium format) that relate to each other in some way (subject matter, tonal range, environment etc.) as we will be making a number of prints that can be read as a series. Please note: This course only covers the printing of images and participants should therefore bring previously processed negatives and if you have one, a printed contact sheet along to the session. All other materials (including a range of papers) will be provided. Class sizes are currently limited to 4 participants to enable social distancing throughout the course. Morning Presentation and analysis of what makes a successful series of photographs, and how the final print can be crafted to accentuate the photographer’s artistic intent Reading the negative and pre-visualising the print Re-cap of darkroom skills – including overview of single filter printing, test strips and making a work print Learning how to split-filter print Afternoon Making a printing plan Using fibre based paper Plenty of practical darkroom time to work on your images and gain confidence in the new skills and processes Finishing your prints   Courses are subject to minimum enrolment. Please register early, within five days of the start date, to reduce the likelihood of course cancellation. Please read our cancellation policy before booking. Students, anyone over the age of 65, and those in receipt of any form of benefits can claim the concessionary price, offering a 10% discount on the full course price. Valid proof of eligibility must be produced on the first day of the course. Please use the code CONCESSION when prompted at checkout. Stills uses ILFORD PHOTO chemicals on this course that can potentially pose a risk to pregnant and breast feeding women and asthmatics. We take every care to ensure good working practices and adequate ventilation in our darkrooms. If you feel you may be adversely affected, please visit the Health and Safety section of Ilford’s website for further information. General Guidance Notes for Pregnant and Breast Feeding Women and Asthmatics: From a risk assessment standpoint, provided all necessary control measures (such as good working practices, adequate ventilation, and the use of appropriate PPE) are in place then pregnant and breastfeeding women should be able to continue to work safely with photochemical products.Inhalation is the main route by which fumes and gases enter the body, making good ventilation a high priority. Exposure to irritant chemicals that would not affect most people may provoke an asthma attack in a person who already has asthma. For example, low levels of the gas sulphur dioxide can be produced by some ILFORD PHOTO processes. Most individuals would be unaffected but asthmatics may suffer adverse affects. ILFORD PHOTO products include no known human carcinogens, and no substances to which phrase R46 (May cause heritable genetic damage) or R64 (May cause harm to breastfed babies) applies. Most ILFORD PHOTO developers use hydroquinone, and their classification therefore includes R40 (Limited evidence of a carcinogenic effect) and R68 (Possible risk of irreversible effects). Some ILFORD PHOTO chemicals use boric acid or borates. These substances are classified as toxic for reproduction. As a result, the classification of some of the powder developers includes R60 (May impair fertility) and R61 (May cause harm to the unborn child).

This is a specialist training course for senior managers or newly appointed safeguarding leads who are responsible for safeguarding adults from neglect and harm

Person-centred approaches are a core skills framework that articulates what it means to be person-centred and how to develop and support the workforce to work in this way. Developed in partnership with Skills for Health and Skills for Care, the Framework aims to distil best practices and to set out core, transferable behaviours, knowledge and skills. It is applicable across services and sectors and across different types of organisations. Person-centred approaches underpins existing dementia, learning disabilities, mental health and end of life care core skills frameworks. This subject forms standard 5 in The Care Certificate.

Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? Internal versus external customers Why customer care is important Meeting customer expectations Module Two Making a Personal Difference How do you measure customer care? Making a difference Taking ownership Positive mental attitude Displaying professionalism both face-to-face and over the telephone Using positive language Module Three Gathering Information and Offering Solutions Asking the right questions Active listening skills Summarising and clarifying skills Module Four Dealing with Difficult Situations How to give a 'service' no Demonstrating empathy Assertiveness techniques Handling a complaint Problem solving Saying 'sorry' Making realistic promises and keeping them Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. Objectives By the end of the course participants will be able to Adopt a professional telephone manner Communicate assertively by taking control and directing the conversation Deliver information positively by offering options and alternatives Develop a range of versatile behaviours to use when dealing with difficult situations by: Listening actively Using empathy Gathering relevant information through effective questioning Finding solutions to concerns/problems quickly and efficiently Speaking positively and assertively What Is The Benefit? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. In-House Courses Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. The Importance of Customers and Clients Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. Customer Care Programmes from Dickson Training Ltd We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

Negotiation is an everyday challenge for some whether it be in the office, field or at home. Have you ever walked away from a situation thinking "if I'd only put my thoughts, side, opinion or words across better"? This 2-day course is perfect for managers, supervisors and sales people. It will focus on negotiation skills and the techniques that go with it. In this energy-charged provision you'll learn and practice negotiation, assertiveness and influencing techniques. Course Syllabus The syllabus of the Effective Communication and Influencing course is comprised of seven modules, covering the following: Module One An Introduction to Negotiation Assessment of your current sales and negotiation strengths and improvement areas What is negotiation? Identifying objectives and all factors affecting negotiation The negotiation model - the four stages Module Two The Preparation Stage The significance of preparation and why we need to prepare What do you need to prepare? Preparing a set of objectives: yours and theirs Understanding constants and variables Researching the other party Creating a "win-win" situation Preparing yourself for possible set-backs and objections Module Three The Discussion Stage The importance of rapport building Opening the negotiation The power of effective questioning techniques Improving your listening skills Controlling emotions Spotting the signs - non-verbal communication and voice clues Module Four The Proposing Stage Stating your opening position Responding to offers How to deal effectively with adjournments Module Five The Bargaining and Closing Stage Making concessions - the techniques Adopting key bargaining skills Dealing with objections and underhand tactics Closing techniques Confirming the agreement Creating long term, lasting commitment Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.