20837 Basic courses

Implement areas that could use improvement, based on your service assessment. Courteous behavior determines how customers perceive the quality of your goods and services. Understand how to apply the customer care courtesy model that includes being right, ready, recommending solutions, and resolving problems. Discover how you can go beyond the basics of courtesy behaviors. Learning Objectives Complete a courtesy self-assessment, Explain the impact of courtesy on your bottom line, Implement a powerful Customer Care Courtesy Model Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Family Law Learn how to bridge the gap with families and support them to strengthen their bonds. The Family Law course will equip you with the knowledge and expertise to resolve family issues and help others build a perfect home. The Family Law course is designed to show you the ins and outs of family law. In this course, you will learn about marriage law and nullity in marriage. The easy-to-follow modules will help you understand the basics of divorce law. You will be able to grasp an elaborate understanding of the child support process. It will also equip you with valuable information on child custody and the adoption system. Within no time, you will acquire the essential skills and expertise to deal with domestic violence issues. The Family Law course is ideal for building a solid foundation on family law. Enrol in the course if you desire to establish a promising career in this sector. Learning Outcomes of Family Law Bundle Familiarize yourself with the fundamentals of family law Build a clear understanding of the key aspects of marriage law Understand the principles of divorce law and child custody Deepen your understanding of the child support and adoption system Acquire the skills to deal with domestic violence Know the importance of gender equality and feminist perspective on family law With a single payment, you will gain access to Family Law including 10 additional premium courses, an original hard copy certificate, a transcript and a student ID card which will allow you to get discounts on things like music, food, travel and clothes etc. Courses are included with this Family Law Complete Bundle: Course 01: Family Law Course 02: Family Support Worker Diploma Course 03: English Law and Legal System Level 3 Course 04: Understanding Wills and Probate Laws - Level 2 Course 05: Parenting Skills Training Course Course 06: Marriage and Family Therapy Course 07: Couples Therapy & Counselling Course 08 Child Psychology Course 09: Child Protection Level 3 Course 10: Adult Safeguarding Course 11: Domestic Violence and Abuse Awareness - Level 2 Whether you are looking to brighten up your CV, just starting out in the industry, looking for a career change or just fancy learning something new, this Family Law course is perfect! Family Law Course Curriculum of Family Law Course 01: Family Law 01: Introduction 02: Framing 03: Marriage 04: Civil Partnership and Cohabitation 05: Nullity in Marriage 06: Divorce and Family Law 07: Child Custody 08: Property and Finance on Divorce 09: Child Support and Family Law 10: Adoption Process 11: Domestic Violence 12: Gender Equality 13: Feminist Perspectives How will I get my Certificate? After successfully completing the Family Law course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Family Law Requirements Family Law There is no time limit for completing this Family Law course, it can be studied in your own time at your own pace. Career path Family Law Certificates Certificate of completion Digital certificate - Included

The General Data Protection Regulation (GDPR) is a complex piece of legislation that can be difficult to understand. This GDPR bundle course will provide you with the scientific information you need to understand GDPR and its implications for your organization. Learning Outcomes of GDPR Bundle: Understand the key concepts of the GDPR Apply the GDPR to your organization's data processing practices Comply with the GDPR requirements Identify the lawful bases for processing personal data Understand the rights of data subjects Respond to data breaches Understand the responsibilities and obligations of data controllers and processors This GDPR Bundle Consists of the following Premium courses: Course 01: GDPR Course 02: Paralegal Law and Skills Course 03: Compliance Training Course 04: Cyber Security Incident Handling and Incident Response Course 05: Anti Money Laundering (AML) Regulation for AML Officers Course 06: Risk Management Course 07: CompTIA Networking Course 08: Decision Making Course 09: IT for Dummies Course 10: Leadership & Management Diploma Course 11: Time Management Sign up for this course today and start learning about the GDPR! Any business with customers in the EU must comply with GDPR. This GDPR bundle course will cover the key concepts of the GDPR, such as data protection principles, data subject rights, and lawful bases for processing personal data. You will also learn how to apply the GDPR to your organization's data processing practices and how to comply with its requirements. By the end of this GDPR bundle course, you will have the scientific information you need to comply with the GDPR and protect the personal data of your customers and employees. Key Features of This GDPR Course: This GDPR bundle is CPD QS Accredited Learn from anywhere in the world Lifetime access GDPR is entirely online 24/7 Learner support Course Curriculum of GDPR Bundle: Course 01: GDPR GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations =========>>>>> And 10 More Courses <<<<<========= How will I get my GDPR Certificate? After successfully completing the GDPR bundle course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) P.S. The delivery charge inside the U.K. is £3.99 and international students have to pay £9.99. Enrol in this GDPR bundle course today and start your journey to a successful career! CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This GDPR Bundle Course is for: Data protection officers Compliance officers IT professionals Legal professionals Business owners Anyone who processes personal data Requirements No requirements to enrol on this GDPR bundle course. Career path Having this GDPR bundle course, will increase the value of your CV and open you up to multiple job sectors: Data protection officer: £40,000-£60,000 Compliance officer: £30,000-£50,000 Privacy Officer: £30,000-£50,000 Information security manager: £40,000-£60,000 Cybersecurity specialist: £50,000-£70,000 Data scientist: £40,000-£60,000 Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - £9.99 You will get the Hard Copy certificate for the title course (GDPR) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and international students must pay a £9.99 shipping cost

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Be a certified TESOL and starts teaching with the English as a second or foreign language (ESOL) course. Getting an ESOL course opens your door to travel around the world and make your living better by teaching the English language. The120 hour ESOL Masterclass covers the mandatory aspect of TESOL and teaches you how to teach English. Teaching English does not include only the lexical, grammatical or pragmatic use of the language. It also includes the techniques of motivating your students, creating an anxiety-free zone for your learners and managing the classroom, etc. The ESOL course explains all these issues along with the necessary skills for teaching grammar, listening, speaking, reading, and writing. Finally, the course shows you the path to get hired abroad. Upon ESOL completion, you will be able to teach English properly and confidently. With a single payment you will gain access to Diploma in ESOL including 11 Career development courses, original hardcopy certificate, a transcript and a student ID card. Courses are included in this Diploma in ESOL? Course 01. TEFL/TESOL Diploma Course 02.Reach Advanced Level in English as a Foreign Language Course 03. Complete IELTS Preparation Course Course 04. English Grammar Level 3 Course 05. 200 Common English Idioms and Phrases Course 06. Essay Writing in English Course 07. British English Pronunciation Course Course 08. Master English Speaking 1 Course 09. Master English Speaking 2 Course 10. Master English Speaking 3 Course 11. Business English Perfection Course Course 12. Ultimate Job Interview in English Learning Outcomes of this 120 hour ESOL Masterclass: Introductory knowledge of language, TESOL and TEFL Expertise in linguistics including phonetics, syntax, semantics, morphology etc. Proper English pronunciation skills Expertise in teaching English grammar and essential vocabulary Language teaching methodologies and skills Teaching skills in reading, writing, listening and speaking Lesson-planning skills Classroom management skills Motivational skills for students Expertise in professional development and employment ESOL (English to Speakers of Other Languages) Course Curriculum of Diploma in ESOL (English to Speakers of Other Languages) ***TEFL/TESOL Diploma*** Introduction to Teaching English Linguistics Basics Working With a Variety of Approaches Teaching Speaking Teaching Listening Teaching Reading Teaching Writing Planning Pedagogy Planning Lessons Managing Classrooms TESOL & Getting a Job How will I get my Certificate? After successfully completing the ESOL (English to Speakers of Other Languages) course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous qualifications required for enrolment on this Diploma in ESOL. It is available to all students, of all academic backgrounds. Requirements ESOL (English to Speakers of Other Languages) Our Diploma in ESOL is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. Career path This ESOL coursewill help you to explore many different career opportunities. Enrolling on this ESOL course can lead you to the following career paths: ESOL Tutor Sessional Tutor Main Grade Lecturer Specialist Practitioner Teaching Assistant Employability Trainer And many more! Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (TEFL/TESOL Diploma) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Aviation is a complex and ever-changing industry, and the laws and regulations that govern it are constantly evolving. This Aviation Management & Safety Training bundle course will provide you with the scientific information you need to understand the legal and regulatory framework of aviation management and safety. This Aviation Management & Safety Training bundle course will cover all aspects of aviation law, from the basics of air law to the latest developments in climate change and environmental impact. You will learn about the legal framework that governs the aviation industry, as well as the practical implications of these laws. Learning Outcomes: Understand the legal and regulatory framework of aviation management and safety. Analyze the growth and benefits of the aviation industry. Apply aviation law to real-world situations. Contribute to the development of sustainable aviation practices. Identify and mitigate risks to aviation safety. Communicate effectively with stakeholders in the aviation industry. Use research and analytical skills to solve problems in aviation management and safety. This Aviation Management & Safety Training bundle course consists of the following premium courses: Course 01: Aviation Law Training Course 02: Airport Management Level 3 Course 03: Ground Handling and Aviation Management Course 04: Security Management Advanced Diploma Course 05: Fire Safety | Online Course Course 06: First Aid at Work Course 07: Air Cabin Crew Online Diploma Course Course 08: Customer Relationship Management Course 09: Operations Management Course 10: Cross-Cultural Awareness Training Course 11: Interpersonal Skills in Management Sign up for the Aviation Management & Safety Training bundle course today and start your journey to a successful career in this exciting field! This Aviation Management & Safety Training bundle course is designed to provide you with the knowledge and skills you need to succeed in a career in aviation management and safety. This Aviation Management & Safety Training bundle course covers a wide range of topics, including aviation law, air policy, climate change, and environmental impact. You will also learn about the practical aspects of aviation management, such as aircraft management and airport security. The Curriculum of Aviation Management & Safety Training bundle: Course 01: Aviation Law Training Module 01: Introduction to Aviation Law Training Module 02: Growth and Benefits Module 03: Air Policy Module 04: Public International Law Module 05: Private International Law Module 06: Aviation Law Module 07: Criminal Law Module 08: Commercial Law Module 09: Rules and Regulation Module 10: Climate Change Module 11: Environmental Impact Module 12: Aircraft Management and Insurance Module 13: Airport Security and Operations =========>>>>> And 10 More Courses <<<<<========= How will I get my Certificate? After successfully completing this Aviation Management & Safety Training bundle course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously, it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 125 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals who are employed in the industry (operational employees). Employees from the safety office. Anyone who is interested in learning. Freshers and experienced professionals who wish to expand their industry knowledge. Requirements Our Aviation Management & Safety Training bundle course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path This Aviation Management & Safety Training bundle course is valuable knowledge to have and would be helpful for the following career options: Aviation Safety Officer: £25,000 - £40,000 Aviation Lawyer: £30,000 - £60,000 Aviation Consultant: £40,000 - £80,000 Airport Manager: £50,000 - £100,000 Airline Manager: £60,000 - £120,000 Aviation Executive: £70,000 - £150,000 Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Aviation Law Training) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Managing safety and health is an integral part of managing a business. Businesses need to do a risk assessment to find out about the hazards and risks in their workplace(s) and put measures in place to effectively control them to ensure these hazards and risks cannot cause harm to workers. We have the following eight courses in this series : Wearing Safety Equipment Understanding OSHA's Focus Four Construction Hazards Using Equipment Properly Ergonomics and Safe Lifting, Pushing and Pulling Preventing Slips, Trips, and Falls Ladder Safety Fundamentals Eye Safety Fundamentals in the W Learning Objectives The following are some of the key outcomes in this course: Understand OSHA's Focus Four Construction Hazards Wearing safety equipment and using it the correct way Discuss about Ergonomics and different ways of safe lifting, pushing and pulling Explain the importance of Ergonomics What Are slips, trips, and falls? Discuss ladder safety fundamentals Discuss Eye Safety Fundamentals in the Workplace Target Audience Human Resources Professionals. Managers, Team Leaders, Young Professionals Course Outline 1. Wearing Safety Equipment Wearing the proper safety equipment will minimize your risk of injury on the job, and is also required by law. Noncompliance could result in fines and the closing of the job site. 2. Understanding OSHA's Focus Four Construction Hazards In this lesson, you'll take an important step toward avoiding the most common construction and manufacturing fatalities by getting familiar with OSHA's focus four hazards. You'll learn to define each risk, and recognize and work toward preventing them. 3. Using Equipment Properly Heavy equipment-related accidents are responsible for thousands of on-the-job injuries, and even deaths, every year. When you work around this type of equipment day in and day out, you might find yourself becoming complacent and forgetful about safety. However, it's crucial to always remember the potential dangers of working around heavy equipment, as well as how to mitigate them. 4. Ergonomics and Safe Lifting, Pushing and Pulling Understand why it's critical to address work-related injuries proactively, then learn techniques to reduce the risk of harm when lifting, pushing, or pulling heavy objects. Learn how to set up a safe and comfortable work space-at home or in the office. 5. Preventing Slips, Trips, and Falls Explore the difference between slips, trips, and falls. Then learn how to recognize and remove potential slip, trip, and fall hazards to avoid injury. 6. Ladder Safety Fundamentals Learn the fundamentals of ladder safety. First, learn how to choose, inspect, and set up a ladder correctly. Then, explore best practices to prevent falls while working from ladders. 7. Eye Safety Fundamentals in the Workplace Here's the bad news: Workplace eye injuries are common. The good news? Most of them are preventable when you know and follow the fundamentals of eye safety. In this lesson, you'll learn the basics of eye safety in the workplace and get tips for avoiding common hazards that can lead to potentially serious eye damage. 8. Eliminate Fire Hazards A fire can break out anywhere and can be extremely destructive, even deadly. Every year, thousands of workplace fires cause injury and damage to property. Respect these do's and don'ts to prevent a fire.

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Save Up To £4,169 and get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Motorcycle Mechanic and Maintenance Diploma Now Picture yourself cruising down an open road on your motorcycle, the wind in your face and the freedom to go wherever you please. But what happens when your trusty bike needs some TLC? That's where our Motorcycle Mechanic and Maintenance Diploma comes in. With 11 CPD-certified courses, you'll be equipped with the knowledge to handle any issues that arise with your motorcycle. But this Motorcycle Mechanic and Maintenance Diploma bundle isn't just for motorcycle enthusiasts. You'll also receive courses on Microsoft Office Essentials, Microsoft Teams, Leadership & Management, Working from Home Essentials, Mental Health and Emotional Intelligence and Human Behaviour. These courses will benefit not only your career but also your personal life. Through these Motorcycle Mechanic and Maintenance Diploma, you'll gain valuable skills such as effective communication, time management, and report writing that will set you apart in any workplace. You'll also learn how to lead and manage teams, navigate working from home, and maintain positive mental health in the process. To top it off, the first course comes with a free hardcopy CPD certificate, proving your dedication to your professional development. So whether you're a motorcycle enthusiast or looking to enhance your career, our Motorcycle Mechanic and Maintenance Diploma bundle is a perfect choice. Enrol right now! Learning Outcomes of Motorcycle Mechanic and Maintenance Diploma: Develop effective communication and leadership skills Understand the essentials of Microsoft Office and Teams Learn to work from home efficiently and maintain positive mental health Enhance time management and report writing abilities Master the maintenance of motorcycles Gain knowledge on online meeting management Develop emotional intelligence and understand human behaviour Achieve a holistic understanding of management and leadership principles What other courses are included with this Motorbike Mechanic and Maintenance Diploma? Course 01: Motorbike Mechanic and Maintenance Course 02: Level 2 Microsoft Office Essentials Course 03: Microsoft Teams Course 04: Leadership & Management Diploma Course 05: Working from Home Essentials Course 06: Mental Health and Working from Home Course 07: Online Meeting Management Course 08: Effective Communication Skills Course 09: Time Management Course 10: Report Writing Course 11: Emotional Intelligence and Human Behaviour Benefits you'll get choosing Apex Learning for this Motorbike Mechanic and Maintenance Diploma: One payment, but lifetime access to 11 CPD courses Certificates, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home The Motorcycle Mechanic and Maintenance Diploma bundle offers a comprehensive learning experience for those interested in motorcycle maintenance, as well as individuals seeking to enhance their leadership and management skills, improve their mental health, and work from home more efficiently. This bundle provides learners with valuable skills such as effective communication, time management, report writing, and emotional intelligence. Course Curriculum of Motorcycle Mechanic and Maintenance Diploma ***Motorbike Repairing and Maintenance Diploma*** Introduction to Motorbike Maintenance Basics of Engine Engine Cooling and Lubrication Ignition Suspension Intake, Fuel, Clutch and Exhaust Systems Electrical Maintenance Wheels, Tires and Brakes Maintenance Transmission, Frame and Steering Cleaning, Setting Up and Storage Troubleshooting How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous qualifications required for enrolment on this Motorbike Mechanic and Maintenance Diploma. It is available to all students, of all academic backgrounds. Requirements Our Motorbike Mechanic and Maintenance Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. Career path Having these various CPD certificate will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Certificates Certificate of completion Digital certificate - Included

Duration 3 Days 18 CPD hours This course is intended for This course is intended for intermediate to advanced Business Analysts who are looking to improve their skills for eliciting, analyzing, documenting, validating, and communicating requirements. Overview Obtain a thorough understanding of the core responsibilities of the business analyst Understand the main professional associations and standards supporting business analysts in the industry Discuss and explore the components of each of the domains/knowledge areas that comprise the work of business analysis Recognize the importance of properly defining the business need prior to engaging in requirements activities Formulate a strong understanding of the concepts that comprise strategy analysis Obtain experience with identifying and analyzing stakeholders Decipher between project and product scope and successfully use models to communicate scope Thoroughly understand and identify the various requirements categories and be able to recognize requirements of various types Explore business rules analysis Understand the benefits of process modeling and the common modeling language of BPMN Discuss process models and how the techniques can capture details about the as-is/to-be environment Learn how to properly prepare and conduct interviews Explore the components of use cases Learn what it means to package requirements Obtain hands-on experience with a number of business analysis techniques and gain hands-on experience eliciting, defining, and writing requirements. This course provides students a clear understanding of all the facets of the business analysis role, including a thorough walkthrough of the various domain/knowledge areas that comprise the business analysis profession. Students are provided an opportunity to try their hand at several business analysis techniques to assist with improving their skills in stakeholder identification, scope definition, and analyzing, documenting, and modeling requirements. Introduction to Business Analysis What is business analysis Benefits and challenges of business analysis Project success factors A Closer Look at the Business Analyst Role Definition of a business analyst Responsibilities of a business analyst Importance of communication/collaboration BA role vs. PM role Project roles involved in requirements IIBA/PMI and the goals of a professional association Purpose for having a BA standard IIBA?s BABOK© Guide and PMI?s Practice Guide in Business Analysis Business analysis beyond project work Business analysis core concepts Business analysis perspectives IIBA and PMI certifications for business analysts Workshop: Choose Your Project Supporting the Project Portfolio (Enterprise Analysis) Define Strategy Analysis When to perform Strategy Analysis Components of Strategy Analysis Defining the business need Envisioning the Product and Project Defining business requirements The importance of stakeholders Stakeholder identification Tips for analyzing stakeholders Techniques for managing stakeholder lists Discussion: Who is involved in strategy analysis? Workshops: Define the Business Need, Write Business Requirements, and Identify Stakeholders Understanding and Defining Solution Scope Defining solution scope Techniques for defining solution scope Applying the brainstorming technique Project scope vs. Product scope Finding solution boundaries The Context Diagram Actors and key information Workshop: Draw a Context Diagram Understanding Requirements What is a requirement? Requirement types Business, Stakeholder, Solution, and Transition requirements Assumptions and constraints Business rules Taxonomy of business rules Decision tables How to write simple calculations Requirements vs. business rules Document requirements Workshop ? Document Requirements Elicitation and Process Modeling Why do we model processes? What is Business Process Management? Using a modeling notation ?As Is? vs. ?To Be? modeling Why use BPMN? Basic BPM notation Business Process Modeling ? A case study Business Process Realignment ?As Is? vs. ?To Be? activity diagrams Workshop: Create a Business Process Model Planning & Eliciting Requirements Interviewing ? what and why? Preparing for an effective interview Types of questions to ask Sequencing questions Active listening techniques Planning for elicitation Conducting the interview Establishing rapport Active Listening Feedback techniques Types of elicitation techniques Workshops: Planning for Elicitation and Conducting an Elicitation Session Use Case & User Story Analysis What is an Actor? Types of Actors How to ?find? Use Cases? Diagramming Use Cases Tips on naming Use Cases Explaining scenarios The use case template Components of a use case Scenario examples Best practices for writing Use Cases Scenarios and flows Alternate and exception flows Exercises: Drawing a Use Case Diagram, Writing the Main Success Scenario, and Writing Alternate and Exception Scenarios Analyzing & Documenting Requirements Requirements and Use Cases Non-Functional requirements User Interface Requirements UI Data Table Reporting requirements Data requirements Data accessibility requirements Characteristics of good requirements The business requirements document (BRD) BRD vs. Functional Requirements Specification Preparing the requirements package Requirements traceability Workshops: Develop a User Interface, Analyzing Requirements, and Tracing requirements Additional Resources Useful books and links on writing effective requirements

Duration 2 Days 12 CPD hours This course is intended for Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems. Overview At the completion of this course, you should be able to:Identify the different types of tools and techniques availableApply change management successfullyReview what to look for when applying business case thinking to Root Cause AnalysisDevelop a process to systematically approach problems Problem determination skills cannot be acquired by reading a book. They mostly come from experience. After this course, you will have a general understanding of a structured problem determination approach, which you can then apply in your daily work. RCA Foundation Concepts and Objectives Section Learning Objectives Discuss Definitions ? IT Perspective Discuss What is a problem and why do they exist? Exercise 1a: Why is RCA important What is Root Cause? RCA Benefits and Approaches Exercise 1b: Why are multiple approaches important? Event and Casual Analysis Exercise 1c: Apply Event and Causal Analysis Event and Causal Analysis: Exercise 1c Worksheet RCA Tools for each approach Exercise 1D: Prepare for Case Study Section Summary and Conclusions Enhance Use of RCA Tools Why use a Particular Method Tool: Change Analysis Change Analysis Examples Exercise 2a: Apply Change Analysis Exercise 2b: Change Analysis Worksheet Tool: How to Resolve Conflict Tool: 5 Why?s Example Learning Management Problem Exercise 2b: Apply 5 Why?s Sequence-of-Events Exercise 2b: Worksheet Tool: Cause and Effect Exercise 2c: Apply Cause and Effect Exercise 2c: Cause and Effect Worksheet Tool: Fault Tree Analysis Why do we use Fault Tree Analysis? How does it work? Fault Tree Diagram Symbols Example #1 of FTA: Car Hits Object Exercise 2D: Apply Fault Tree Analysis Tool: Failure Modes and Effects Analysis (FMEA) Example: Failure Modes and Effects Analysis Exercise 2E: Apply FMEA Tool: Design / Application Review Exercise 2d: Apply Design/Application Review Section summary & conclusions Problem Resolution & Prevention Section Objectives The Secret of Solving Problems A Note about Statistical Control A Note about Fire Fighting Technique: Business Process Mapping Example: IGOE Exercise 3A: Problem as IGOE Exercise 3A: IGOE Template Technique: Lean Six Sigma and DMAIC Lean Six Sigma Benefits Exercise 3B: Apply Lean Six Sigma Importance of Understanding the Business Process The Business Process Mandate Technique: Process Modeling Graphical Notation Standard (BPMN) What is Business Process Modeling Notation (BPMN)? Benefits of BPMN Basic Components of BPMN Exercise 3C: Use BPMN to Document a Current State Technique: Business Process Maturity Model Five Levels of Maturity Exercise 3D: Appraise Business Process Maturity Level Section Summary and Conclusions Capability Improvement for RCA Section Learning Objectives Steps in Disciplined Problem Solving RCA as a RCA Process Key RCA Role Considerations Exercise 4A: Apply RCA to RCA Process Sustainable RCA Improvement Organizational Units Process Area Goals, Practices Specific and General Practices Specific Practice Examples Software Maturity Survey Exercise 4B: Apply Strengths, Weakness, Opportunities and Threats (SWOT) to RCA SWOT Analysis Worksheet Recognize the importance of the Change Management component in your RCA implementation Using the ADKAR Model to Communicate Change Review ADKAR© Model ? Awareness of the need for change Desire to participate and support the change Knowledge on how to change Ability to implement required skills and behaviors Reinforcement to sustain the change Exercise 4C: Create an Ability Checklist The ADKAR Model: Reinforcement Exercise 4D: Find two examples of how ADKAR will be different Section Summary and Conclusions Course Summary & Conclusions Plan the Proposal and Business Case Example: 1 Page Business Case Exercise 5A: Creating Action Plans Resource Guide Questions Additional course details: Nexus Humans BA17 - Advanced Root Cause Analysis training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the BA17 - Advanced Root Cause Analysis course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for This class assumes some prior experience with Git, plus basic coding or programming knowledge. Overview This course is approximately 50% hands-on, combining expert lecture, real-world demonstrations and group discussions with machine-based practical labs and exercises. Our engaging instructors and mentors are highly experienced practitioners who bring years of current 'on-the-job' experience into every classroom. Working in a hands-on learning environment led by our expert team, students will explore: Getting Started with Collaboration Understanding the GitHub Flow Branching with Git Local Git Configuration Working Locally with Git Collaborating on Your Code Merging Pull Requests Viewing Local Project History Streaming Your Workflow with Aliases Workflow Review Project: GitHub Games Resolving Merge Conflicts Working with Multiple Conflicts Searching for Events in Your Code Reverting Commits Helpful Git Commands Viewing Local Changes Creating a New Local Repository Fixing Commit Mistakes Rewriting History with Git Reset Merge Strategies: Rebase This is a fast-paced hands-on course that provides you with a solid overview of Git and GitHub, the web-based version control repository hosting service. While the examples in this class are related to computer code, GitHub can be used for other content. It offers the complete distributed version control and source code management (SCM) functionality of Git as well as adding its own features. It provides access control and several collaboration features such as bug tracking, feature requests, task management, and wikis for every project. Getting Started with The GitHub Ecosystem What is Git? Exploring a GitHub Repository Using GitHub Issues Activity: Creating A GitHub Issue Using Markdown Understanding the GitHub Flow The Essential GitHub Workflow Branching with Git Branching Defined Activity: Creating a Branch with GitHub Introduction Class Diagram Interaction Diagrams Sequence Diagrams Communication Diagrams State Machine Diagrams Activity Diagram Implementation Diagrams Local Git Configuration Checking your Git version Git Configuration Levels Viewing your configurations Configuring your username and email Configuring autocrif Working Locally with Git Creating a Local copy of the repo Our favorite Git command: git status Using Branches locally Switching branches Activity: Creating a New File The Two Stage Commit Collaborating on Your Code Collaboration Pushing your changes to GitHub Activity: Creating a Pull Request Exploring a Pull Request Activity: Code Review Merging Pull Requests Merge Explained Merging Your Pull Request Updating Your Local Repository Cleaning Up the Unneeded Branches Viewing Local Project History Using Git Log Streaming Your Workflow with Aliases Creating Custom Aliases Workflow Review Project: GitHub Games User Accounts vs. Organization Accounts Introduction to GitHub Pages What is a Fork? Creating a Fork Workflow Review: Updating the README.md Resolving Merge Conflicts Local Merge Conflicts Working with Multiple Conflicts Remote Merge Conflicts Exploring Searching for Events in Your Code What is GitHub? What is Git bisect? Finding the bug in your project Reverting Commits How Commits are made Safe operations Reverting Commits Helpful Git Commands Moving and Renaming Files with Git Staging Hunks of Changes Viewing Local Changes Comparing changes with the Repository Creating a New Local Repository Initializing a new local repository Fixing Commit Mistakes Revising your last commit Rewriting History with Git Reset Understanding reset Reset Modes Reset Soft Reset Mixed Reset Hard Does gone really mean gone? Getting it Back You just want that one commit Oops, I didn?t mean to reset Merge Strategies: Rebase About Git rebase Understanding Git Merge Strategies Creating a Linear History Additional course details: Nexus Humans Introduction to GITHub for Developers (TTDV7551) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Introduction to GITHub for Developers (TTDV7551) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.