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Basic Telephone Etiquette Skills
By Online Training Academy
In today's fast-paced and interconnected world, mastering Basic Telephone EtiquetteSkills is more crucial than ever. Telephone Etiquette ensures that every call you handle is professional, efficient, and courteous, which is essential in both daily life and your professional career. Learning Telephone Etiquette can significantly enhance your job prospects in the UK, where excellent communication skills are highly valued. In fact, mastering Telephone Etiquette can open doors to various roles in customer service, administration, and support, with average salaries ranging from £18,000 to £25,000 per year. The demand for professionals with strong Telephone Etiquette skills is on the rise, with the customer service sector growing by approximately 5% annually. By enrolling in this course, you will learn how to prepare for calls, handle difficult situations, and practice best Telephone Etiquette, making you an invaluable asset to any organization. Whether you're looking to improve your personal interactions or seeking career advancement, Telephone Etiquette is a skill that will set you apart. Key Features: CPD Certified Basic Telephone Etiquette Skills Course Free Certificate from Reed CIQ Approved Basic Telephone Etiquette Skills Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Telephone Skills Module 02: Preparing for the Call Module 03: Answering Calls Module 04: Conducting a Business Call Module 05: Handling Difficult Situations Module 06: Holding and Transferring Calls Module 07: Ending the Call Module 08: Telephone Etiquette for Customer Service Module 09: Best Practices of Telephone Etiquette Learning Outcomes: Cultivate confident call handling with strategic preparation techniques. Master the art of conducting seamless and impactful business conversations. Navigate and resolve challenging situations with poise and professionalism. Acquire proficiency in the seamless transfer of calls. Enhance your telephone etiquette to provide exceptional customer service. Apply best practices, setting yourself apart as a communication virtuoso. CPD 10 CPD hours / points Accredited by CPD Quality Standards Basic Telephone Etiquette Skills 1:51:23 1: Module 01: Introduction to Telephone Skills Preview 15:27 2: Module 02: Preparing for the Call 08:23 3: Module 03: Answering Calls 12:19 4: Module 04: Conducting a Business Call 11:26 5: Module 05: Handling Difficult Situations 09:24 6: Module 06: Holding and Transferring Calls 11:50 7: Module 07: Ending the Call 09:38 8: Module 08: Telephone Etiquette for Customer Service 19:58 9: Module 09: Best Practices of Telephone Etiquette 11:58 10: Leave A Review 01:00 Who is this course for? This Basic Telephone Etiquette Skills course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Basic Telephone Etiquette Skills. Moreover, this course is ideal for: Professionals seeking to refine their telephone communication skills. Customer service representatives aiming for excellence in phone interactions. Individuals aspiring to enhance their business communication finesse. Team members involved in call handling and transfers. Anyone looking to elevate their overall telephone communication competency. Requirements There are no requirements needed to enrol into this Basic Telephone Etiquette Skills course. We welcome individuals from all backgrounds and levels of experience to enrol into this Basic Telephone Etiquette Skills course. Career path After finishing this Basic Telephone Etiquette Skills course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Basic Telephone Etiquette Skills are: Customer Service Representative - £18K to 25K/year. Receptionist - £16K to 22K/year. Office Administrator - £18K to 24K/year. Call Centre Operator - £17K to 23K/year. Telemarketer - £16K to 20K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.
Basic Telephone Etiquette Skills
By Online Training Academy
In today's fast-paced and interconnected world, mastering Basic Telephone EtiquetteSkills is more crucial than ever. Telephone Etiquette ensures that every call you handle is professional, efficient, and courteous, which is essential in both daily life and your professional career. Learning Telephone Etiquette can significantly enhance your job prospects in the UK, where excellent communication skills are highly valued. In fact, mastering Telephone Etiquette can open doors to various roles in customer service, administration, and support, with average salaries ranging from £18,000 to £25,000 per year. The demand for professionals with strong Telephone Etiquette skills is on the rise, with the customer service sector growing by approximately 5% annually. By enrolling in this course, you will learn how to prepare for calls, handle difficult situations, and practice best Telephone Etiquette, making you an invaluable asset to any organization. Whether you're looking to improve your personal interactions or seeking career advancement, Telephone Etiquette is a skill that will set you apart. Key Features: CPD Certified Basic Telephone Etiquette Skills Course Free Certificate from Reed CIQ Approved Basic Telephone Etiquette Skills Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Telephone Skills Module 02: Preparing for the Call Module 03: Answering Calls Module 04: Conducting a Business Call Module 05: Handling Difficult Situations Module 06: Holding and Transferring Calls Module 07: Ending the Call Module 08: Telephone Etiquette for Customer Service Module 09: Best Practices of Telephone Etiquette Learning Outcomes: Cultivate confident call handling with strategic preparation techniques. Master the art of conducting seamless and impactful business conversations. Navigate and resolve challenging situations with poise and professionalism. Acquire proficiency in the seamless transfer of calls. Enhance your telephone etiquette to provide exceptional customer service. Apply best practices, setting yourself apart as a communication virtuoso. CPD 10 CPD hours / points Accredited by CPD Quality Standards Basic Telephone Etiquette Skills 1:51:23 1: Module 01: Introduction to Telephone Skills Preview 15:27 2: Module 02: Preparing for the Call 08:23 3: Module 03: Answering Calls 12:19 4: Module 04: Conducting a Business Call 11:26 5: Module 05: Handling Difficult Situations 09:24 6: Module 06: Holding and Transferring Calls 11:50 7: Module 07: Ending the Call 09:38 8: Module 08: Telephone Etiquette for Customer Service 19:58 9: Module 09: Best Practices of Telephone Etiquette 11:58 10: Leave A Review 01:00 Who is this course for? This Basic Telephone Etiquette Skills course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Basic Telephone Etiquette Skills. Moreover, this course is ideal for: Professionals seeking to refine their telephone communication skills. Customer service representatives aiming for excellence in phone interactions. Individuals aspiring to enhance their business communication finesse. Team members involved in call handling and transfers. Anyone looking to elevate their overall telephone communication competency. Requirements There are no requirements needed to enrol into this Basic Telephone Etiquette Skills course. We welcome individuals from all backgrounds and levels of experience to enrol into this Basic Telephone Etiquette Skills course. Career path After finishing this Basic Telephone Etiquette Skills course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Basic Telephone Etiquette Skills are: Customer Service Representative - £18K to 25K/year. Receptionist - £16K to 22K/year. Office Administrator - £18K to 24K/year. Call Centre Operator - £17K to 23K/year. Telemarketer - £16K to 20K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.
Basic Astronomy for Teachers
By The Teachers Training
***With this Basic Astronomy for Teachers Course, get a Personal Hygiene Course completely FREE and prevent yourself from being infected by Coronavirus and other contagious diseases.*** Basic Astronomy for Teachers Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Basic Astronomy Course for Teachers and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 5 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Numeracy and IT Desire for entrepreneurship Over the age of 16 Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed. After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Introduction to Astronomy Module 01: Basics of Astronomy Basics of Astronomy 00:32:00 Module 02: Stargazing Stargazing 00:55:00 The Moon and Planets Module 03: The Moon The Moon 00:21:00 Module 04: The Planets The Planets 00:55:00 Meteors, Comets, Asteroids, Star and the Zodiac Module 05: Meteor & Meteorites Meteors and Meteorites 00:15:00 Module 06: Asteroids Asteroids 00:17:00 Module 07: Comets Comets 00:15:00 Module 08: Stars and the Zodiac Stars and the Zodiac 00:27:00 A Greater Understanding of Cosmos Module 09: Galaxy, the Milky Way & Black Holes Galaxy, the Milky Way _ Black Holes 00:22:00 Module 10: The Big Bang & Extra-terrestrial Life Forms The Big Bang & Extra-terrestrial Life Forms 00:23:00 Fate of the Universe Module 11: Dark Matter, Dark Energy, the Multiverse Dark Matter, Dark Energy, and the Multiverse 00:12:00 Module 12: How the Universe Might End How the Universe Might End 00:12:00
Basic Bookkeeping - Level 2 is one of our best selling and most popular course. The Basic Bookkeeping - Level 2 is organised into 4 modules and includes everything you need to become successful in this profession. To make this course more accessible for you, we have designed it for both part-time and full-time students. You can study at your own pace or become an expert in just 1 hour! If you require support, our experienced tutors are always available to help you throughout the comprehensive syllabus of this course and answer all your queries through email. Why choose this course Earn a free e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this course for? Basic Bookkeeping - Level 2 is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This is a great opportunity for all student from any academic backgrounds to learn more on this subject. Course Content Introduction to the course Introduction 00:02:00 Bookkeeping systems Manual System 00:08:00 Computerised Systems 00:10:00 How it Fits Together 00:08:00 The functionality of bookkeeping Ledgers 00:10:00 Trial Balance and Coding 00:10:00 PNL Account and Balance Sheet 00:04:00 On a personal note AILE Personal 00:05:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.
This course explains, in brief, why fires occur and what actions you must take to help prevent them starting and the actions you must take when they do. By completing this course you will be making your workplace a safer environment. This course is a variation on the Basic Fire Awareness course that contains information that is specific to employees of care and residential homes.
Overview This comprehensive course on Basic Manicure and Pedicure will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Basic Manicure and Pedicure comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Basic Manicure and Pedicure. It is available to all students, of all academic backgrounds. Requirements Our Basic Manicure and Pedicure is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 2 sections • 13 lectures • 00:53:00 total length •Module 01: What is a Manicure or Pedicure?: 00:02:00 •Module 02: Structure of the Nail: 00:04:00 •Module 03: Massage: 00:04:00 •Module 04: Preparation: 00:04:00 •Module 05: Foot/Hand Mask and Paraffin Wax Treatment: 00:06:00 •Module 06: Hand Massage: 00:08:00 •Module 07: Nail and Cuticle Care: 00:05:00 •Module 08: Foot and Leg Massage: 00:04:00 •Module 09: Toe Nail, Foot and Cuticle Care: 00:02:00 •Module 10: Painting the Nails: 00:08:00 •Module 11: Applying Gel polish: 00:04:00 •Module 12: After Care: 00:02:00 •Assignment - Basic Manicure and Pedicure: 00:00:00
Do you want to know about the secrets of electricity and learn how to work with it safely? Do you want to gain a solid foundation in electricity for both beginners and experts? Do you want to start a career as an electrician but don't know where to start? If you are looking for these answers, then enrol on our course now. Our course will teach you the most recent theories, components, and analyses so that you can understand all the key ideas behind this crucial technology. Are you looking to improve your current abilities or make a career move? Our unique Basic Electricity Training Course might help you get there! Expand your expertise with high-quality training - study the Basic Electricity Training and get an expertly designed, great value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Basic Electricity Training online training course. Understanding the fundamentals of electricity is essential if you wish to work in the electrical industry. You will learn the fundamentals of electricity and how elements of electricity affect electric circuits. Furthermore, you will learn about the behaviour of DC and AC circuits as well as the interactions between critical electrical components in this online course. Learning outcome: After this course, you will be able to: Understand the connection between power, resistance, and current. Application of Ohm's Law to a Direct Current (DC) Circuit Analyse a DC circuit's current, voltage, and resistance. Differentiate between direct current (DC) and alternating current (AC) (DC) Explain the impact of voltage changes on circuits. Examine the importance of electrical system grounding. Explain the way that capacitors hold charges. Determine between an electromagnet and a permanent magnet. Describe the basic guidelines for electrical safety at construction sites. Why Prefer this Course? Opportunity to earn a certificate accredited by CPD after completing this Training course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standards-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support In this intensive online course, you will get to know how the atom's structure plays a significant role in the movement of electricity, then covers the three essential components of electricity and how a sub-particle of an atom is responsible for the passage of electricity from one substance to another. Next, you will learn about every type of measurement used in the field of electricity as well as the history behind each one. Then you will go over Ohm's Law of Electricity and how it describes the connection between three electrical variables and the behaviours of direct current (DC) and alternating current (AC) circuits. Moreover, we will demonstrate how to use Kirchhoff's principles in a DC circuit and figure out how many resistors are needed in both series and parallel circuits. Lastly, learn about the behaviour of AC circuits, and the characteristics of the sine wave of an AC circuit are reviewed, along with some useful advice and examples on computing cells or batteries linked in series or parallel. *** Course Curriculum *** Basic Electricity Training Course Module 1: Introduction and Basics This module covers the following topics: The Structure of Atoms Electrons Electric Current Resistance Electric Power Module 2: Electrical Units and Ohm's Law This module covers the following topics: The Coulomb The Ampere The Volt The Ohm The Watt Ohm's Law Module 3: Direct Current This module covers the following topics: Direct Current Circuit Basics Circuit SimplificationCurrent, Voltage and Resistance CalculationsPower CalculationResistance in Series, Parallel and Series-ParallelKirchhoff's First and Second Law Cells and Batteries Electrochemical EnergyPrimary and Secondary Cells and BatteriesCells in Series and Parallel Module 4: Alternating Current Basics This course module covers the following topics: Alternating Current Period and Frequency The Sine Wave Expressions of Amplitude The Generator Module 5: Voltage and Resistance This course module covers the following topics: Voltage Sources Voltage Rises and Voltage Drops Ground as a Voltage Reference Uses of Resistors Fixed Resistors Colour Code Power Ratings Variable Resistors Module 6: Capacitance and Capacitors This course module covers the following topics: Capacitors How Does a Capacitor Store Charge? Capacitance and Units of Capacitance Factors Affecting Capacitance Voltage Rating of a Capacitor Capacitors in Series Capacitors in Parallel Energy Stored in a Capacitor Energy Density of Electric Fields Module 7: Magnetism This course module covers the following topics: The Electron Theory of Magnetism Magnetic Materials Magnetic Lines of Force Electromagnetics Magnetic Measurement Magnetic Polarity Module 8: Safety Precautions This course module covers the following topics: General Safety Rules Effects of Electric Current on the Body On the Job Protective Clothing Ladders and Scaffolds Fires Ground-Fault Circuit Interrupters Arc-Fault Circuit Interrupters Grounding Assessment Process Once you have completed all the modules in the Basic Electricity Training course, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? College students. Electrical engineers who lack fundamental knowledge. People who want to pursue a career in the relevant field. Requirements You will not need any prior background or expertise to enrol in this course. Career path Upon completion of the course, the learner will have the potential to apply for the relevant job. Here are career options one could go for: Electricity generation worker: Salary: £19,000 to £35,000 Electrical engineer: Salary: £20,000 to £60,000 Electrician: Salary: £18,000 to £42,000 Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.
