Are you passionate about shaping the future, one child at a time? Looking to turn your love for kids into a rewarding career? Look no further! Our Level 5 Diploma in Childcare and Nannying is the key to unlocking your full potential in this ever-growing industry. Children are the future, and the demand for devoted Childcare and Nannying is growing rapidly, with a notable 65% of families worldwide seeking expert care for their little ones. The "Level 5 Diploma in Childcare and Nannying" bundle is curated to equip you with the theoretical knowledge required to excel in this field. This bundle encapsulates comprehensive Childcare and Nannying courses covering a range of relevant topics including child psychology, safeguarding children, and therapies to enhance child mental health. By delving deep into the nuances of childcare, you're preparing yourself to make a tangible difference in countless lives. Remember, the right education can be your stepping stone into a profession that's not just in high demand globally but also incredibly rewarding on a personal level. Equip yourself with the knowledge encapsulated in this Childcare and Nannying bundle and step into a world teeming with opportunities. Childcare and Nannying Course Learning Outcomes: Understand child development theories. Develop child safeguarding strategies. Grasp child psychology fundamentals. Acquire knowledge on speech and language therapy. Learn the principles of play therapy. Enhance understanding of childcare management. Gain insights into nurturing child mental health. The Childcare and Nannying bundle curriculum has been carefully curated to ensure learners gain an in-depth theoretical understanding of the multifaceted aspects of Childcare and Nannying. From the importance of safeguarding children to the intriguing world of child psychology, learners will be immersed in topics that are pivotal for anyone keen on making a mark in the childcare sector. Beyond just routine care, the bundle also delves into the nuances of speech and language therapy, highlighting its importance in a child's development. Moreover, the emphasis on play therapy for child mental health reveals how crucial holistic care is for a child's overall well-being. Understanding these topics doesn't only enhance your knowledge but also magnifies the impact you can make in a child's life. Courses in this Childcare and Nannying Bundle Course 01: Diploma in Childcare and Nannying at QLS Level 5 Additional Free Courses: Course 02: Child Care Course 03: Safeguarding Children Level 3 Course 04: Child Psychology: Child's Problems Course 05: Speech and Language Therapy Course 06: Play Therapy for Child Mental Health Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the Childcare and Nannying course as proof of their achievement. You can order the endorsed certificate for only £109 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this Childcare and Nannying course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the Childcare and Nannying course has been reviewed and approved by the QLS and meets the highest quality standards. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Who is this course for: This Childcare and Nannying course is ideal for: Aspiring nannies and child caregivers. Childcare facility administrators. Educators and school counsellors. Psychology enthusiasts focusing on child development. Requirements To enrol in this Childcare and Nannying course, all you need is a basic understanding of the English Language and an internet connection. Career path Career Path: Nanny Child Care Center Manager Child Psychologist Speech and Language Therapist Play Therapist Child Welfare Specialist Certificates 6 CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - Included Delivery Charge: Inside the UK: £3.99 Outside the UK: £9.99 QLS Endorsed Hard Copy Certificate Hard copy certificate - Included Delivery Charge: Inside the UK: Free Outside the UK: £9.99 Other CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 Free Courses Hard Copy Certificates Are £9.99 Each. Delivery Charge: Inside the UK: Free Outside the UK: £9.99
In an era where businesses globally are shifting towards digital platforms for their accounting needs, having a specialised qualification like this can significantly boost your earning potential. On average, Xero-certified professionals can anticipate earnings between $40,000 to $70,000 annually, depending on their role, expertise, and geographic location. Our Advanced Diploma in Xero Accounting and Bookkeeping - Level 7 bundle course is designed to give you a comprehensive theoretical understanding of essential accounting software and processes.But this Xero Accounting and Bookkeeping course is more than just about numbers and software. It's about empowering you with the confidence and skills to navigate the financial landscape of the future. Whether you aim to join a leading financial firm, offer freelance bookkeeping services, or elevate the financial processes within your current organisation, this diploma is your ticket. Don't miss your chance to become a sought-after professional in the accounting field. Unlock the doors to a promising and lucrative career today with our all-inclusive course bundle! Learning Outcomes: Gain comprehensive knowledge of Xero accounting software. Understand the fundamentals of QuickBooks Online. Grasp the principles of tax accounting. Familiarise with Sage 50 accounting processes. Learn the intricacies of UK Payroll systems. Understand pension-related financial management. Analyse various accounting platforms for efficient bookkeeping. Our Advanced Diploma in Xero Accounting and Bookkeeping - Level 7 bundle is meticulously crafted to present learners with an encompassing view of the contemporary accounting world. The Xero Accounting and Bookkeeping course materials dive deep into each topic, illuminating the nuances of Xero, QuickBooks Online, Sage 50, and more. As businesses grow and adapt, the ability to proficiently navigate and utilise these platforms becomes a priceless asset. Each segment of the Xero Accounting and Bookkeeping bundle emphasises the importance and benefits of its subject, from efficient financial data management in QuickBooks Online to understanding the meticulous details of UK Payroll. With this acquired knowledge, learners are poised to excel in the field, offering services that are both competent and in high demand. Courses in this Xero Accounting and Bookkeeping bundle: Course 01: Advanced Diploma in Xero Accounting and Bookkeeping at QLS Level 7 Additional Free Courses: Course 02: Quickbooks Online Course 03: Tax Accounting Course 04: Sage 50 Accounts Course 05: Diploma in Payroll: UK Payroll Course 06: Pension Certificate of Achievement Learners will be able to achieve an endorsed certificate after completing the Xero Accounting and Bookkeeping course as proof of their achievement. You can order the endorsed certificate for only £129 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this Xero Accounting and Bookkeeping course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the Xero Accounting and Bookkeeping course has been reviewed and approved by the QLS and meets the highest quality standards. Disclaimer This course will teach you about Xero accounting software and help you improve your skills using it. It's created by an independent company, & not affiliated with Xero Limited. Upon completion, you will earn a CPD accredited certificate, it's not an official Xero certification. CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Xero Accounting and Bookkeeping is ideal for: Aspiring accountants and financial analysts. Business owners keen on in-house financial management. Accounting students looking for a competitive edge. Financial consultants aiming to diversify their service offerings. Requirements To enrol in this Xero Accounting and Bookkeeping course, all you need is a basic understanding of the English Language and an internet connection. Career path Xero Accounting Specialist QuickBooks Online Consultant Tax Accountant Sage 50 Account Manager UK Payroll Administrator Pension Fund Manager Certificates 6 CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - Included Delivery Charge: Inside the UK: £3.99 Outside the UK: £9.99 QLS Endorsed Hard Copy Certificate Hard copy certificate - Included Delivery Charge: Inside the UK: Free Outside the UK: £9.99 Other CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 Free Courses Hard Copy Certificates Are £9.99 Each. Delivery Charge: Inside the UK: Free Outside the UK: £9.99
This course has been designed to guide the complete beginner or act as a refresher for those who may have dabbled in Blackwork embroidery in the past. We will cover the history, styles of Blackwork embroidery, threads and techniques.
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Incredible Things Originate from a Little Bundle Special Price Cut Offer Are you looking to enhance your Internal Audit Manager skills? If yes, then you have come to the right place. Our comprehensive courses on Internal Audit Manager will assist you in producing the best possible outcome by mastering the Internal Audit Manager skills. Get 6 CPD Accredited Courses for only £41! Offer Valid for a Limited Time!! Hurry Up and Enrol Now!!! Course 01: Internal Compliance Auditor Course 02: Financial Investigator/Fraud Investigator Course 03: Anti Money Laundering Training Course 04: Financial Analysis Course 05: Financial Reporting Course 06: Corporate Risk And Crisis Management The Internal Audit Manager bundle is for those who want to be successful. In the Internal Audit Manager bundle, you will learn the essential knowledge needed to become well versed in Internal Audit Manager. Our Internal Audit Manager bundle starts with the basics of Internal Audit Manager and gradually progresses towards advanced topics. Therefore, each lesson of this Internal Audit Manager course is intuitive and easy to understand. Why would you choose the Internal Audit Manager course from Compliance Central: Lifetime access to Internal Audit Manager courses materials Full tutor support is available from Monday to Friday with the Internal Audit Manager course Learn Internal Audit Manager skills at your own pace from the comfort of your home Gain a complete understanding of Internal Audit Manager course Accessible, informative Internal Audit Manager learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Internal Audit Manager bundle Internal Audit Manager Curriculum Breakdown of the Internal Audit Manager Bundle Internal Compliance Auditor Module 01: Introduction to Compliance Module 02: Five basic elements of compliance Module 03: Compliance Management System (CMS) Module 04: Compliance Audit Module 05: Compliance and Ethics Module 06: Risk and Types of Risk Module 07: Introduction to Risk Management Module 08: Risk Management Process Financial Investigator/Fraud Investigator Module 01: Introduction to Financial Investigator Module 02: Introduction to Financial Investigation Module 03: Characteristics of Financial Crimes Module 04: Categories of Financial Crimes Module 05: Financial Crime Response Plan Module 06: Collecting, Preserving and Gathering Evidence Module 07: Laws against Financial Fraud Anti Money Laundering Training Module 01: Introduction to Money Laundering Module 02: Proceeds of Crime Act 2002 Module 03: Development of Anti-Money Laundering Regulation Module 04: Responsibility of the Money Laundering Reporting Officer Module 05: Risk-based Approach Module 06: Customer Due Diligence Module 07: Record Keeping Module 08: Suspicious Conduct and Transactions Module 09: Awareness and Training Financial Analysis Section 01: Introduction Section 02: Profitability Section 03: Return Ratio Section 04: Liqudity Ratio Section 05: Operational Analysis Section 06: Detecting Manipulation Financial Reporting Module 01: Financial Reporting Module 02: The Cash Flow Statement Module 03: Credit Analysis Module 04: The Balance Sheet Module 05: Equity Analysis Module 06: Ratio Analysis Module 07: The Applications and Limitations of EBITDA Module 08: Tax System and Administration in the UK Corporate Risk And Crisis Management Module 01: Introduction to Risks and Risk Analysis Module 02: Process of Risk Analysis and Management Module 03: Corporate of Risk Management Module 04: Managing Financial Risks Module 05: Introduction to Crisis and Crisis Management Module 06: Crisis Response and Communication Module 07: Incidents Management and Emergency Response Plan Module 08: Crisis Management Team Module 09: Post Crisis Phase CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Internal Audit Manager bundle helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Internal Audit Manager. It is also great for professionals who are already working in Internal Audit Manager and want to get promoted at work. Requirements To enrol in this Internal Audit Manager course, all you need is a basic understanding of the English Language and an internet connection. Career path The Internal Audit Manager bundle will enhance your knowledge and improve your confidence. Internal Auditor: £35,000 to £70,000 per year Risk Manager: £45,000 to £90,000 per year Compliance Manager: £40,000 to £80,000 per year Financial Controller: £50,000 to £100,000 per year Audit Manager: £55,000 to £100,000 per year Senior Internal Auditor: £45,000 to £80,000 per year Certificates Certificate of completion Digital certificate - Included 6 CPD Accredited PDF Certificate for Free Hard copy certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate for £9.99 each. Delivery Charge: Inside the UK: Free Outside of the UK: £9.99
Level 4 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited
Level 4 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited
***24 Hour Limited Time Flash Sale*** Quality Management, Quality Tools & Project Management Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Do you feel frustrated by inefficiencies in your workplace? A recent study by the Chartered Institute of Procurement & Supply found that 42% of UK businesses lack strong process management, leading to wasted time and resources. Could improving quality management practices be the key to unlocking greater efficiency and profitability for your organisation? This course bundle equips you with the knowledge and tools to make that vision a reality. Are you ready to transform your career and become a valuable asset in today's competitive marketplace? Our Quality Management, Quality Tools & Project Management bundle combines the power of quality management principles, strategic planning, and industry-leading tools like Lean Six Sigma. You'll gain a thorough understanding of the ISO 9001 quality management system (QMS) framework, allowing you to implement best practices for continuous improvement. Master essential quality tools and methods to identify and eliminate inefficiencies in your processes. Develop your project management, material management, and facilities management skills, all essential aspects of delivering high-quality products and services. Key Features of the Quality Management, Quality Tools & Project Management Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Quality Management, Quality Tools & Strategic Management bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Quality Management and Strategic Training - ISO 9001 QLS Course 02: Quality Tools and Methods Management QLS Course 03: Project Management 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: ISO 9001:2015 QMS Clauses AwarenessCourse 02: Advance Lean Six Sigma Black Belt CourseCourse 03: Process Improvement: How to Reduce WasteCourse 04: Material ManagementCourse 05: Facilities Management Diploma In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV WritingCourse 02: Job Search SkillsCourse 03: Self Esteem & Confidence BuildingCourse 04: Professional Diploma in Stress ManagementCourse 05: Complete Communication Skills Master Class Convenient Online Learning: Our Quality Management, Quality Tools & Project Management courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of Quality Management, Quality Tools & Project Management Gain an in-depth understanding of quality management systems, including ISO 9001. Acquire project management skills and learn to align them with quality goals. Understand the use of quality tools and methods for effective management. Get familiar with Lean Six Sigma methodology, its advanced techniques, and its benefits. Learn about process improvement and ways to reduce waste in production. Gain knowledge about effective material management and facility management. Understand the clauses and requirements of ISO 9001:2015 and their application in quality management. Enrol today and empower yourself to become a champion of quality and efficiency within your organisation. Why Choose Us? Get 3 Free QLS Endorsed Certificate upon completion of Quality Management, Quality Tools & Project Management Get a free student ID card with Quality Management, Quality Tools & Project Management Training program (£10 postal charge will be applicable for international delivery) The Quality Management, Quality Tools & Project Management is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Quality Management, Quality Tools & Project Management course materials The Quality Management, Quality Tools & Project Management comes with 24/7 tutor support Take a step toward a brighter future! *** Course Curriculum *** QLS Course 01: Diploma in Quality Management at QLS Level 4 Module 01: Introduction To Quality Management Module 02: Total Quality Management Module 03: Quality Measurement And Improvement Module 04: Quality Control Module 05: Understanding Customer Expectations And Needs Module 06: Six Sigma Module 07: Supply Chain Management Module 08: Quality Audits QLS Course 02: Quality Tools and Methods Management Introduction. The 7 Basic Quality Tools. The Problem Solving Process. Problem Solving Methods. The Preventive Tools. Conclusion. QLS Course 03: Project Management Module 01:Introduction to Project Management Module 02: PMBOK and PMI Module 03: Global Project Management Module 04: Project Life Cycle Module 05: Time Management Module 06: Quality Management Module 07: Effective Planning & Scheduling Module 08: Human Resource Management Module 09: Performance Management Module 10: Talent Management Module 11: Organising Meeting and Conferences Module 12: Managing Resources Module 13: Change Management Module 14: Business Resilience and Crisis Management Module 15: Conflict Management Module 16: Stress Management Module 17: Communication Skills Module 18: Procurement & Purchasing Management Module 19: Risk Management =========>>>>> And 10 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*13 = £169) CPD Hard Copy Certificate: Free ( For The First Course: Previously it was £29.99) QLS Endorsed Hard Copy Certificate: Free (For The 3 QLS Course: Previously it was £357) CPD 450 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Quality professionals Process improvement specialists Business leaders Procurement specialists Facility managers Requirements No prior background or expertise is required for this Quality Management, Quality Tools & Project Management bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Quality Management Officer - £35,000 - £45,000 Process Improvement Manager - £45,000 - £60,000 Lean Six Sigma Consultant - £50,000 - £70,000 Material Management Specialist - £40,000 - £55,000 Facilities Management Director - £65,000 - £85,000 Certificates Hard copy certificate Hard copy certificate - Included Advanced Diploma in Project Management at QLS Level 7 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Diploma in Quality Management at QLS Level 4 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.
*** 24 Hour Limited Time Flash Sale *** Estate Management, Investment and Property Development Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter The UK property market is a powerhouse, contributing significantly to the economy. Did you know that in 2023, the residential property market alone was valued at over £7 trillion? If you're interested in a career in this dynamic and ever-evolving sector, this comprehensive bundle is your perfect starting point. Whether you're drawn to the fast-paced world of property sales or the strategic side of development and investment, this course combination equips you with the necessary skills and knowledge to thrive. This Estate Management, Investment and Property Development Bundle provides a well-rounded education in all aspects of the property sector. You'll gain a thorough understanding of estate management principles, from social housing and tenant management to property law and taxation. Additionally, the bundle delves into the world of property development, teaching you the intricacies of the development process and how to identify and capitalise on investment opportunities. Furthermore, you'll gain practical skills in property marketing and residential property sales, equipping you to effectively sell properties and connect with potential buyers. Key Features of the Estate Management, Investment and Property Development Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Estate Management, Investment and Property Development bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Real Estate Agents Training QLS Course 02: Property Development Diploma QLS Course 03: Real Estate Investor Training 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Social Housing and Tenant Management Course 02: Property Law & Taxation Course 03: Property Marketing Course 04: Residential Property Sales Course 05: Mortgage Advisor In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Estate Management, Investment and Property Development courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Embrace the future of real estate with the Estate Management, Investment and Property Development Bundle - your ticket to success. Enrol today and empower yourself with the knowledge that will set you apart in a rapidly evolving industry. Let your journey to excellence begin now! Learning Outcomes of Estate Management, Investment and Property Development Master estate management principles and property maintenance practices. Develop expertise in property development, project management, and investment strategies. Understand real estate investment principles and portfolio management techniques. Gain insights into social housing, tenant management, and property law. Learn effective property marketing and residential sales strategies. Explore mortgage advisory services and taxation for real estate professionals. Why Choose Us? Get 3 Free QLS Endorsed Certificate upon completion of Estate Management Get a free student ID card with Estate Management Training program (£10 postal charge will be applicable for international delivery) The Estate Management is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Estate Management course materials The Estate Management comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** QLS Course 01: Real Estate Agents Training Introduction To The Course The History, Job Role And Requirements Of Estate Agents The Types And Classification Of Estate Agents How To Be A Successful Estate Agent How To List Properties Handling The Valuation Process Negotiation Strategies And Skills All About Selling Properties All About Letting Properties Digital Marketing For Estate Agents Key Legislation QLS Course 02: Property Development Diploma Module 01: Introduction To Property Development Module 02: Different Types Of Property Module 03: Property Research Module 04: Property And The Law Module 05: Different Methods Of Finance Option Module 06: Building Regulation Module 07: The Planning Process Module 08: Project Management Module 09: Marketing Your Property QLS Course 03: Real Estate Investor Training Module 01 - Property Development Module 02 - Different Types of Property Module 03 - Land Law Principles- Rights and Interests Module 04 - Ownership, Co-ownership and Possession of the Property Module 05 - Lease Bailment, License, Mortgage and Insurance Related Law Module 06 - Real Estate Investment Module 07 - Strategies for a Real Estate Investor Module 08 - Marketing Your Property Module 09 - Introduction to Property Management Module 10 - The Property Management Process Module 11 - The Role and Responsibilities of a Property Manager Module 12 - Listing Properties and Marketing =========>>>>> And 10 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your QLS Endorsed Certificates and CPD Accredited Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) QLS Endorsed Hard Copy Certificate: Free (For The 3 QLS Courses: Previously it was £357) CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Estate agents Property investors Landlords Mortgage advisors Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Estate manager Property developer Real estate investor Property lawyer Letting agent Mortgage broker Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Diploma in Advanced Property Development Training at QLS Level 5 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Basic Real Estate Agents Training at QLS Level 5 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Real Estate Investor at QLS Level 5 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.
FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter