This one-day introduction workshop is intended for users who need to get to grips with the essentials of Microsoft Outlook. It will provide you with the basic skills you need to effectively start using Outlook to manage your emails, calendar, contacts, tasks and notes. This course will help participants: Send messages with added email options applied Quickly file messages away for safe keeping Manage messages and attachments Organise calendar meetings and check other people's schedules Respond to a meeting request Create a contacts list Manage daily tasks Use reading and folder panes Create and manage folders Use auto reply Use notes Utilise Outlook's printing functionality 1 Getting started Using the reading pane Using the folder pane Changing inbox views Managing the to-do bar 2 Emailing messages Replying to and forwarding messages Adding message options Attaching files to an email message Opening and saving attachments 3 Outlook folders Creating and managing folders Moving messages into folders Adding folders to favourites Using search folder Always moving messages in conversation Automatically move messages with rules 4 Managing messages Using instant search Finding messages by criteria Grouping and sorting messages Categorising messages Adding message follow up flags Filtering messages with the people pane 5 Using auto reply Replying to messages whilst you are away Managing auto reply settings Applying rules to auto reply 6 Outlook calendars Adding and editing appointments Adding calendar reminders Moving and copying appointments Creating all day events Recurring appointments Sharing your calendar Opening another user's calendar 7 Planning a meeting Arranging meetings Inviting attendees to meetings Responding to meeting invites 8 Outlook contacts Creating and editing a contact Saving emails as contacts Finding contacts Sending messages to contacts Creating contact groups 9 Adding tasks Creating and editing tasks Completing tasks Assigning a task to another user Responding to a task request 10 Notes Creating and editing tasks Emailing notes Sticking notes on your desktop 11 Printing Printing messages Printing calendars Printing contacts
Learn the basics of ayurveda - body types, common ailments, journey of nutrition... Find out how to make a difference to health through diet, lifestyle and herbs. This workshop will empower you through is knowledge and tips but also regard it as a start of a journey to health taken step by step. Breathing practices too.
In this private workshop, you'll learn the basics of knitting using a vintage knitting machine to create wearable textiles. 🧶What is machine knitting & who invented it? The knitting machine was invented by Englishman William Lee in 1589 to make stockings. it's a very small manual machine that enables the maker to create fine, fast knitting. Machine knitting was one of the first major stages in the textile industry that led to the Industrial Revolution. It’s still in use today but unfortunately, it’s become a forgotten craft! So we’re here to bring it back! During this creative and therapeutic class your teacher Valeria will guide you through designing and making your own knitted artwork. You'll learn how to use the vintage knitting ‘machine’ and listen to the wonderful sound it produces as the needles move. The process of machine knitting enables you to have full control over your design. Many people find machine knitting therapeutic and relaxing as you can watch and listen to your artwork come to life. Not only that the results look like those of an expert (even for absolute beginners). 🧶What can you make? It’s smooth, quick performance is perfect for making a range of knits – from home accessories to stylish garments - knit long trendy scarves, and quirky tote bags in under 3 hours… Smaller items only take minutes to do. Valeria will work with you to design and make what you want. All materials and tools are included and your artwork is yours to take home and wear with pride. 🧶Why use a knitting Machine over hand-held? Unlike hand knitting, the beauty of using a domestic knitting machine is that you can knit fast and use much finer yarns to create wearable textiles with a professional artistic finish. There will be far fewer mistakes making it less stressful & it’s super fast. Your teacher Valeria is an experienced designer/maker with a passion for knitwear. She has worked in a high-end knitwear design studio and as a fashion buyer and now she makes kids and adult knitwear @maluk_knitwear (maluk meaning little one in Ukrainian). She is also a freelance textile designer. 🧶So what are you waiting for - come and enjoy this forgotten craft with us. Please note: This booking is a private 1:1 workshop. If you would like to bring a friend free of charge you can. You will split the cost, and share the experience plus time on the vintage knitting machine.
This course is ideal for all, from beginners to confident makers with only a few hours to spare. You will learn the basics of leather craft for accessories and be introduced to techniques including machine stitching on leather, hand finishing and hand cutting. You will be working with a hard sturdy veg tanned leather. This is a perfect introductory course to start your journey into Leatherwork and bag making as you will experience the wide variety of tasks involved in the work. In order to complete your belt in a day we will use part pre-prepared components and the purse will be made from a 'Hands of Tym' pattern but do not fear there is still plenty of work for you to do. During the day you will be directed by your tutor Leathersmith and London College of Fashion Lecturer Georgie Tym to make a 'raw edge' Belt sized to fit you exactly with opportunity for personalisation. There will be one buckle as closure and the opportunity to choose leather colours to enable a bespoke piece. The dimensions of the belt are either W38mm or W25mm - length will depend on you! It will be the same design and construction as the belt in the photos featured. The course will be run from the HOME STUDIO of Hands Of Tym in Banbury, Oxfordshire, OX16 9DH Maximum class size is 4 What's included in the price? There are NO ADDITIONAL costs. All leather, hardware and other materials will be included. There will be a selection of leather and hardware colours for you to choose from.The course runs from 2.30pm – 5pm or 10am - 12.30 on a morning session. There will be a tea/ coffee offered during the course. Cancellation policy Medium - Cancellation and a full refund can be obtained up to 4 weeks before the course starts About Georgie at Hands of Tym During training at Cordwainers, London College of Fashion in 2010 I learnt how to design, make and manufacture bags professionally. Following a varied career in Accessories design and development across many roles and international brands I set up Hands of Tym in 2016. The courses I offer are suitable for all, from experienced to total novice. Come along to learn something new, and design and make your own leather bag in a day.
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In the fast-changing world of business, and especially IT, everyone in the organisation should be involved in sales. One of the best ways is to give the customer an outstanding experience. The customer experience is the competitive battlefield of today. Sales may be won or lost here. You can either close a sale for a quick buck, or open a long-term relationship to create a high lifetime value customer. By developing excellent communication skills, rapport and, most of all, a desire to serve and listen to the needs of the customer to the best of their ability, both sales teams and other IT professionals will create trust, nurture relationships and develop awareness of other opportunities with the customer. By the end of this course, participants will be able to: Understand the power of a positive customer experience in developing sales opportunities Recognise and develop a sales opportunity when it arises Engage with customers and develop rapport and trust Use verbal and non-verbal communication skills and pick up on signals Ask powerful questions - and listen to the answers Create 'magic moments' for the customer Turn a complaint into an opportunity Know when to ask for referrals and testimonials Pass on leads to the relevant people 1 Introduction Aims and objectives Beliefs about sales 2 Building rapport First impressions Short cuts to rapport Finding common interests 3 Selling or serving? Managing emotions and behaviour - Transactional Analysis Moments of truth - creating 'magic moments' Speed sells - the follow-up 4 Meetings Planning a successful meeting Pre-meeting connection and assistance Sales meeting failure reasons Right v wrong mindset 5 Communication - verbal and non-verbal The 3 Vs - Visual, Verbal, Vocal Picking up on signals 7 power questions Questioning techniques LISTEN - 3 types of listening skills 6 Influencing 6 levels of influence Framing to change perspectives Turning complaints into opportunities 7 Referrals The power of referrals How and when to ask for a referral 5 steps from rapport to referral 8 Presentation and pitching (optional session) Basic presentation structure and delivery Creating powerful impressions Creating a 60-second pitch The elevator 10-second pitch - answering 'What do you do?' Sales presentations Emotion v Intellect - how to engage Using visuals
Learn CNC and make an edge-lit LED sign!
A step-by-step guide for Dragon users.
This very practical one-day programme provides participants with the skills and knowledge required to be an effective member of the procurement team and to enable them to procure a wide range of resources for the organisation, in a compliant and cost-effective manner. It also empowers them to be able to collaborate with all key stakeholders. By the end of the programme participants will be able to: Understand the basic concepts of good procurement practice Apply a range of tools and techniques for developing scopes of work and specifications Apply various methods to select and evaluate suppliers Develop robust contract award strategies Appreciate the commercial importance of effective procurement and opportunities to reduce cost and add value Develop appropriate procurement strategies depending on risk and value Appreciate the legal aspects of procurement 1 Welcome Introductions Aims and objectives Plan for the day 2 The basics of procurement The concept of total cost of ownership v price The procurement cycle The roles of the customer and the contractor Impact upon profit 3 Specification process Importance of effective specifications Specification development process Types of specification Team approach Use of performance specifications Early supplier involvement (ESI) / early contractor involvement (ECI) 4 Quality Concepts and practices Defining 'fit for purpose' Conformance to requirements Compliance to standards Role of the supplier Quality assurance tools and techniques 5 Procurement methods RFP RFQ ITT Negotiated procurement Strategic partnerships Outsourcing 6 Tendering How to undertake a formal tendering process Business case to award Critical stages in the process Risks and benefits 7 Tender evaluation How to undertake a quotation analysis Tools of analysis Use of VFM models Role of the customer Comparisons around cost, quality, and delivery 8 Supplier selection and evaluation Developing critical selection criteria Using the 10Cs model Importance of effective selection process Weighting systems Importance of validity and evidence 9 Capital equipment procurement Life cycle cost issues Payback calculations Compatibility issues Maintenance and training issues After-sales support 10 Supplier relationships Corporate social responsibility issues Communication 360 feed-back Open and ethical Initial understanding Clear and fair terms and conditions 11 Close Review of key learning points Personal action planning
This one-day workshop is intended for participants who have a basic understanding of Outlook but who want to know how to use its advanced features to manage their email communications, calendar events, contact information and other communication tasks. This course will help participants: Gain confidence using Outlook and its advanced features Organise and prioritise email messages Archive messages for safe-keeping Use rules to process received or sent messages automatically Manage scheduled meetings with others Give others permission to view and manage their folders and items Use contacts and commands to find out more about a person or company Prioritise work-flow using tasks and assigning tasks to others 1 Email messages Combining multiple clicks with quick steps Following up flag options Saving multiple attachments Attaching a folder of files Recalling and replacing a message Categorising messages with conditional formatting 2 Message options Adding options to messages Marking a message as private Receiving quick responses with voting buttons Directing replies to specific users Delaying sent messages Inserting links in messages 3 Stay organised with rules Using rules to automate message flow Moving messages with rules Using the rules wizard Setting up rules with conditions Using rules that work whilst you are away 4 Message clean-up Using conversation clean-up Using mailbox clean-up Moving messages to the archive folder Archiving folder properties Auto-archiving properties 5 Managing calendars Creating calendar groups Sharing calendars with permissions Setting up working days and times Managing time zones Categorise appointments with conditional formatting Publishing a calendar 6 Schedule meetings Scheduling a meeting Managing meeting responses Proposing new meeting times Adding attendees to a meeting Viewing multiple appointments 7 Using contacts Merging contacts to letters Merging contacts to labels Mail merging contacts in Word Exporting contacts to Excel 8 Managing tasks Organising your workload with tasks Categorising tasks Assigning tasks to others Sending a task status report Allocating time for tasks Regenerating a new task Viewing your tasks in the calendar 9 Adding message items Adding calendars to messages Adding business cards to messages 10 Email accounts Adding multiple user accounts Adding account permissions