44125 BA courses

Description: In the modern global business environment, e-commerce shakes the foundation of most industries, leads to entirely new kinds of business, and directly affects both our careers and the way we live. This Level 2 Certificate in E-Commerce Management will teach entrepreneurs how to develop market and manage an e-commerce business, and give you a crucial advantage in today's competitive market. You will learn the terms of e-commerce and m-commerce, how to develop an e-commerce business plan, evaluate e-commerce software options, and much more. So, if you want to build up your career with e-commerce management you should join this course. Learning Outcomes: Describe what the terms e-commerce and m-commerce mean Develop an e-commerce business plan Evaluate e-commerce software options Build an online store with product pages, supporting features, a shopping cart, and an effective checkout process Test, launch, and update your e-commerce site Design engaging, responsive web content Understand e-commerce payment options and choose appropriate options for your site Use appropriate tools to track key e-commerce metrics Identify and optimize supporting e-commerce activities, such as customer service, sales, and inventory management Create a marketing plan with all the essential elements Market your online store using social media and other appropriate channels Use discounts and promotions to market your e-commerce business Understand what security and privacy issues face e-commerce businesses and handle customers' information accordingly Protect your intellectual property Identify the rules and regulations that will govern your e-commerce businesses Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Level 2 Certificate in E-Commerce Management is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Level 2 Certificate in E-Commerce Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Level 2 Certificate in E-Commerce Management - Updated Version Introduction to Electronic Commerce 00:18:00 E-Commerce Strategy and Implementation 00:21:00 Customer Service 00:21:00 Products, Brands, and Services 00:30:00 Content Planning and Production 00:18:00 Use of Social Networks 00:19:00 Marketing & Advertising 00:35:00 Creating an Engaging User Experience 00:14:00 Transaction Management 00:20:00 E-Commerce Analytics 00:13:00 Level 2 Certificate in E-Commerce Management - Old Version Course Overview 00:05:00 Getting to Know E-Commerce 00:30:00 E-Commerce Building Blocks 00:30:00 Software Options and Solutions 00:15:00 Building Your Online Store 01:00:00 The Finishing Touches 00:15:00 Creating an Engaging User Experience 00:15:00 M-Commerce 00:15:00 E-Commerce Analytics 00:30:00 Supporting Your E-Commerce Business 00:15:00 Marketing Your E-Commerce Business 00:30:00 Security and Fraud Awareness 00:15:00 Rules and Regulations 00:15:00 Mock Exam Mock Exam- Level 2 Certificate in E-Commerce Management 00:20:00 Final Exam Final Exam- Level 2 Certificate in E-Commerce Management 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

This course will provide you with the necessary skills, knowledge and information about anger management whether you wish to manage your own anger issues or someone else's? Are you someone who helps people with their anger issues and concerns? If you want to improve your coaching skills especially with anger management, then this course is meant for you. Description: Anger Management is essential as anger issues can affect anyone's life and career. If you are someone who helps people with their anger issues, then you will need to be learning more about anger management and this advanced course has been designed for you. You will understand the dynamics regarding anger cycle. Learn about the common anger myths and understand the helpful and unhelpful ways of dealing with anger. Through this course, you will know the techniques in controlling anger that will help your clients with their anger issues. You will also learn the best perspective of anger management and practice it in this course. This course will provide you with the necessary skills, knowledge and information about anger management whether you wish to manage your own anger issues or someone else's?  Who is the course for? Professionals like who help people with their anger issues. People who have an open mind to know about anger management. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Diploma in Anger Management is a useful qualification to possess, and would be beneficial for the following careers: Consultant Counsellor Life Coach Mental Health Instructor Mentor Therapist. Introduction to Anger Management What is Anger? 00:15:00 Costs and Pay-Offs 00:15:00 The Anger Process 00:30:00 How Does Anger Affect Our Thinking? 00:15:00 Understanding Behavior Types 00:15:00 Managing Anger 00:15:00 Communication Tips and Tricks 00:30:00 Anger Management Module One - Getting Started 01:00:00 Module Two - Understanding Anger 00:30:00 Module Three - Do's and Don'ts 01:00:00 Module Four - Gaining Control 01:00:00 Module Five - Separate the People from the Problem 00:30:00 Module Six - Working on the Problem 01:00:00 Module Seven - Solving the Problem 01:00:00 Module Eight - A Personal Plan 01:00:00 Module Nine - The Triple A Approach 02:00:00 Module Ten - Dealing with Angry People 01:00:00 Module Eleven - Pulling It All Together 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities Advanced Diploma in Anger Management- Activities 00:00:00 Mock Exam Mock Exam-Advanced Diploma in Anger Management 00:20:00 Final Exam Final Exam-Advanced Diploma in Anger Management 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Mixing Social Learning and Digital Citizenship for your online presence The age of the internet is here and it's here to stay. The idea of the internet is spreading rapidly and hence the presence of people in the digital world is also growing. Everyone who uses online services is considered a digital citizen, and because of that, there need to be certain established rules on how to socialize in the largest populated community ever. That is where this course comes in. This course is an exciting blend of the two worlds of Social learning and Digital Citizenship. Firstly you will get to learn about various aspects of social learning and then about various aspects of digital citizenship and all the different elements to it. You will then move on to understand and use the internet appropriately. Following that, you get to explore the different aspects of the digital world such as digital etiquette, networking, security and how to deal with the bad side of the internet. Wait, don't close the browser yet because after all, that comes to the social learning aspect of this course. You will identify the right group dynamic, social culture at work and much more. So wait no more, win this game of the online social presence by taking this course now. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Social Learning Module One - Getting Started 00:30:00 Module Two - Setting the Right Group Dynamic (I) 01:00:00 Module Three - Setting the Right Group Dynamic (II) 01:00:00 Module Four - Develop a Social Learning Culture at Work (I) 00:30:00 Module Five - Develop a Social Learning Culture at Work (II) 01:00:00 Module Six - Develop a Culture of Social Learning at Work (III) 01:00:00 Module Seven - Role Playing (I) 01:00:00 Module Eight - Role Playing (II) 00:30:00 Module Nine - Utilizing the Right Tools (I) 01:00:00 Module Ten - Utilizing the Right Tools (II) 00:30:00 Module Eleven - Modeling and Observational Learning 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities 00:00:00 Digital Citizenship Module One - Getting Started 01:00:00 Module Two - What Is Digital Citizenship 00:30:00 Module Three - Being a Good Citizen 01:00:00 Module Four - Best Practices for Sharing 00:30:00 Module Five - Networking and Personal Branding (I) 01:00:00 Module Six - Networking and Personal Branding (II) 00:30:00 Module Seven - Digital Security and Safety (I) 01:00:00 Module Eight - Digital Security and Safety (II) 01:00:00 Module Nine - Dealing with the Dark side 01:00:00 Module Ten - Digital Etiquette (I) 01:00:00 Module Eleven - Digital Etiquette (II) 01:00:00 Module Twelve - Wrapping Up 01:00:00 Digital Citizenship Course- Activities 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Without proper management, success in business is not possible. If you want to gain mastery over business management, enrol the Business Management Managerial Diploma course and learn to manage your business efficiently. The course helps you to manage and operate your business positively so that your employees become motivated to do work. The proper ways of arranging a meeting, secrets of increasing sales, maintaining cash flaws, recruiting the right candidates will be covered in the course. The, you will learn about time management, controlling costs, obtaining capitals, and other management strategies. The course aims to help you know the business management skills that you can apply in your business. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Business Management Managerial Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Business Management Managerial Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Business Management Managerial Diploma - Updated Version Introduction to Business Management 00:25:00 Operations Management 00:24:00 Introduction to Business Analysis 00:14:00 Strategic Analysis and Product Scope 00:28:00 Project Management 00:19:00 Business Development and Succession Planning 00:24:00 Business Process Management 00:44:00 Planning & Forecasting Operations 00:21:00 Performance Management 00:18:00 Management of Cash and Credit 00:19:00 Managing Risk and Recovery 00:26:00 Quality Management 00:21:00 Communication Skills 00:25:00 Business Environment 00:16:00 Organisational Skills 01:16:00 Negotiation Techniques 00:16:00 Human Resource Management 00:19:00 Motivation and Counselling 00:19:00 Customer Service 00:16:00 Time Management 00:40:00 Conflict Management 00:14:00 Business Management Managerial Diploma - Old Version Introduction Overview of key business management principles 00:15:00 Motivation and Recruiting The Power of Motivation 00:12:00 How to Motivate Your Team 00:11:00 The Importance of Recruiting 00:06:00 How to Recruit a World Class Team 00:10:00 Meetings and Time Management The Importance of Meetings 00:07:00 How to Run Meetings Efficiently 00:06:00 How to Increase Productivity Through Meetings 00:04:00 Powerful Time Management Techniques 00:07:00 Controlling Costs and Increasing Sales How to Control Costs in Any Business 00:08:00 The Importance of Consistently Increasing Sales 00:05:00 How to Consistently Increase Sales in Any Business 00:07:00 Managing Cash Flows The Importance of Managing Cash Flow 00:06:00 Strategies for Obtaining Capital 00:08:00 Conclusion Review Key Ideas of the Course 00:04:00 Mock Exam Mock Exam - Business Management Managerial Diploma 00:20:00 Final Exam Final Exam - Business Management Managerial Diploma 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Are you currently a life coach? Then are you having ideas to start a coaching business but you have no knowledge how to start this business idea of yours? This course will be helpful in setting yourself up for a successful business. Description As somebody who needs to begin their own coaching business, you've likely to found no idea on how best to go about it. With the unlimited resources on the web, everything is accessible on the off chance that you have sufficient energy to do the examination and all the more critically perceive between what you should tune in to and what you ought to disregard. You have to be critical especially that starting a business is a big risk to take but if done right will be very helpful for your success. The procedure can feel overpowering and might be stressful. But this course is designed to help you start your business the easiest way possible. You'll likewise discover reward data containing the frequently ignored concepts that can spare significant time and cash when beginning your life coaching business Who is the course for? Coaches who want to learn about starting up a coaching business. People who have an interest in coaching and business. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: This Coaching for Coach is a useful qualification to possess, and will be very helpful to have especially for these careers: Businessmen Coaching Specialist Life Coaches Mentors And much more! Coaching Defining Coaching and Mentoring 00:15:00 Coaching Assessment Review 00:05:00 Interpersonal Communication Skills 00:15:00 Critical Coaching Skills 00:05:00 Setting Goals with SPIRIT 00:15:00 Learning Styles and Principles 00:15:00 The Benefits/Consequences Matrix 00:15:00 Skills in the Coaching 00:15:00 Giving Effective Feedback 00:15:00 Coaching for Coaches Transition From A Coach To An Entrepreneur 00:15:00 Ways To Raise Capital For Your Business 00:30:00 Design A Successful Business Model 00:30:00 Things You Need To Know About Setting Up A Company 00:15:00 Build A Remarkable Brand 00:30:00 Develop Effective Marketing Strategies 00:30:00 Advertising Is Important To Get Noticed 00:15:00 Expand Your Business 00:15:00 Joint Venture With Reputable Coach 00:15:00 Franchise Your Coaching Program 00:15:00 Becoming a Life Coach Understanding the Concepts 01:00:00 Life Coaching Areas 00:15:00 The Role of a Life Coach 00:30:00 Key Skills of a Life Coach 00:30:00 Do You Have What It Takes To Be A Coach? 00:30:00 Coaching Business 00:30:00 The Income Streams of a Life Coach 00:30:00 How to Build Your Business 00:15:00 Life Coaching FAQ 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: This Microsoft Office 2013 Word Intermediate - Complete Video Course series covers the intermediate functions and features of Word 2013. It will provide you with sufficient 2013 Word Intermediate skills to create sophisticated analytical spreadsheets and master advanced formulae. By this course you will learn about working with tables and charts, customizing formats, using images and creating graphics. You will also learn how to use Quick Parts, controlling text flow, and using templates, mail merge and macros. Learn to use Word 2013's advanced editing tools, work with images, including placing and sizing images, wrapping text around images, and using borders and effects, adjust page orientation and layout, work with columns, work with page and section breaks, document views, using the navigation pane, and viewing multiple windows. If you want to take your Microsoft Word 2013 skills to the next level, you should join this course now. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Office 2013 Word Intermediate - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Office 2013 Word Intermediate - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Working with Tables and Charts Sort Table Data FREE 00:05:00 Control Cell Layout 00:09:00 Perform Calculations in a Table 00:09:00 Create a Chart 00:08:00 Customizing Formats Using Styles and Themes Create and Modify Text Styles 00:17:00 Create Custom List or Table Styles 00:09:00 Apply Document Themes 00:06:00 Using Images in a Document Resize an Image 00:08:00 Adjust Image Appearance 00:17:00 Integrate Pictures and Text 00:15:00 Insert and Format Screenshots 00:05:00 Insert Video 00:05:00 Creating Custom Graphic Elements Create Text Boxes and Pull Quotes 00:10:00 Draw Shapes 00:05:00 Add WordArt and Other Text Effects 00:05:00 Create Complex Illustrations with SmartArt 00:06:00 Inserting Content Using Quick Parts Insert Building Blocks 00:09:00 Create and Modify Building Blocks 00:06:00 Insert Fields Using Quick Parts 00:11:00 Controlling Text Flow Control Paragraph Flow 00:07:00 Insert Section Breaks 00:10:00 Insert Columns 00:07:00 Link Text Boxes to Control Text Flow 00:06:00 Using Templates Create a Document Using a Template 00:08:00 Create a Template 00:08:00 Using Mail Merge The Mail Merge Features 00:22:00 Merge Envelopes and Labels 00:06:00 Create a Data Source Using Word 00:05:00 Using Macros Automate Tasks Using Macros 00:08:00 Create a Macro 00:09:00 Mock Exam Mock Exam- Microsoft Office 2013 Word Intermediate - Complete Video Course 00:20:00 Final Exam Final Exam- Microsoft Office 2013 Word Intermediate - Complete Video Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: This course will provide you with all the tools and the knowledge you require to write a lively, interesting and an engaging blog. You will be taught on how to set a WordPress blog, Setting up a blog, the common errors made by the bloggers, finding your market target, Blog styles and tones etc.  This course will also help you to find your market audience which will make it easier for you to write as you would know who is your target audience is and how effectively you can attract their attention? Who is the course for? Aspiring blogger. Bloggers who intend to make blog writing as a professional career. Anyone who are interested in learning about Blogging. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Professional Bloggers Blogging for Brand Social Media Director A Coach or Consultant. Blogging Set Up a WordPress Blog 01:00:00 Set Up a Blogger Blog 00:30:00 Naming Your Blog 00:30:00 When To Blog or Not to Blog 00:30:00 Top Common Mistakes of Bloggers 00:30:00 Linking Your Blog to SMM Accounts 00:30:00 Blog Set-Up - Plug-Ins 00:30:00 Blogging for Beginners - Comments 00:30:00 Monetizing Your Blog 01:00:00 Blogging for a Target Market 00:30:00 Blogging - Choosing a Theme 01:00:00 Blogging - Length of Posts 00:30:00 Blogging - How Often Should I Post? 00:30:00 Multi-Purpose Blog Content 00:30:00 Blog Style and Tone 00:30:00 Blogging Non-Original Content 01:00:00 Blogging Absences 00:30:00 Using Videos on Your Blog 01:00:00 The Uses of Images on Your Blog 01:00:00 Addressing Competitors on Your Blog 00:30:00 A Flaming on Your Blog 02:00:00 Keep SPAM Off Your Blog 00:30:00 Guest Bloggers on Your Blog 01:00:00 Affiliate Programs and Blogs 00:30:00 Benefits of Blogging How Can You Benefit from Blogging? 01:00:00 What on Earth is Blogging? 01:00:00 Ways to Optimize Your Blog for Maximum Traffic 01:00:00 Putting Your Posts to Work 01:00:00 Selling Blog Branded Merchandise 01:00:00 Cash in on eBook Mania 01:00:00 The Power of Ad Space 01:00:00 Look For Sponsorship 00:30:00 Don't be Afraid to Ask and Conclusion 00:30:00 Mock Exam Mock Exam- Level 2 Certificate in Blogging 00:20:00 Final Exam Final Exam- Level 2 Certificate in Blogging 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description It is very important to brand yourself in this competitive world. As much as you can improvise your idea, skill, knowledge, and can cope up with the upsurge of new trends, you will sustain in this competition. To get more effective techniques, you may have a look at our Personal Branding Diploma course. The Personal Branding Diploma course will explain to you different methods of this new word to brand your quality. It emphasizes on your personal quality, skill, and knowledge to prepare you for this world. It focuses the key issues that people of the world look for their organization. The lessons of the curse assist you to explain your weakness and to focus on your strength for your self-promotion. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Personal Branding Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Personal Branding Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction to the course Meet your guide Russell Amerasekera FREE 00:01:00 What you will learn on the course 00:01:00 How to get the most from this course 00:01:00 What is a personal brand? Introduction to personal branding and why it's so important 00:01:00 What are you famous for? 00:04:00 Summary 00:01:00 Activity: find your one word 00:01:00 How to create a personal brand Introduction - build your personal brand 00:01:00 Explore the dimensions of your life 00:05:00 Creating your brand story 00:05:00 Activity - your happiness curve 00:02:00 Activity - your own personal brand story 00:01:00 A blueprint for optimal performance Introduction - how to be the best version of yourself 00:02:00 A typical day at the office 00:07:00 The 4 phases of you 00:03:00 Summary 00:03:00 Activity - optimise your day to optimise your life 00:01:00 The power of authenticity Introduction - the confidence to be your authentic self 00:01:00 Russell's own story 00:05:00 Personal brand mantras 00:02:00 Summary 00:01:00 Activity - discover your brand mantras 00:01:00 The power of empathy Empathy and why it's critical to your personal brand 00:04:00 Activity - group perception 00:02:00 The importance of storytelling Introduction - how to tell your life story 00:01:00 3 part narratives 00:01:00 Engaging the emotions 00:01:00 Using power words 00:01:00 Summary 00:01:00 Activity - create your 3 minute life story 00:01:00 Dressing for success Introduction - the connection between your brand and what you wear 00:04:00 Develop your own style 00:04:00 Activity - your 3 style words 00:01:00 Summary 00:01:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customer's relations. This is important since customers are important for the success of the business. If you want to learn how to efficiently communicate with their customer, clients to understand their demands and needs, then you need to acquire customer relations skills. You could learn this through formal education or register through a course like this one. In this course you will learn the necessary skills, knowledge and information of Customer Relationship Management.  Who is the course for? Business professionals who want to understand the importance of customer relationship People who are interested in learning more about customer relationship management Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Diploma in Customer Relationship Management course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Diploma in Customer Relationship Management 00:30:00 Final Exam Final Exam- Advanced Diploma in Customer Relationship Management 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course Overview Learn all the essential skills to become an expert in Leadership & Management. From this comprehensive Leadership & Management course, you will be able to understand the principles of Leadership & Management. In the step-by-step training process, you will acquire practical skills along with theoretical knowledge. The Qualified professionals will assist you throughout this learning process. This Leadership & Management is structured to ensure you have all the adequate skills to secure a position in this competitive industry. You will achieve the confidence and competency to bear all the responsibilities of this profession. The course will add all the right credentials to your resume and increase your employability in this growing industry. Learning Outcomes Learn leadership theories and be able to criticise them by analysing the benefits and drawbacks Improve your management and leadership abilities in the workplace Acquire negotiating skills by employing negotiation tactics and strategies Master time management and make the most of your time in a productive manner Who is this course for? Anyone who is now employed in this field or who aspires to be one should take this course. Your knowledge will grow through taking this course, which will also strengthen your resume. To demonstrate your newly gained knowledge, develop crucial abilities and receive a professional credential. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The Leadership & Management course is intended to assist you in obtaining the dream job or maybe the promotion you've always desired. With the assistance and direction of our Leadership & Management course, learn the vital abilities and knowledge you require to succeed in your life. Introduction to The Course Introduction to the Course 00:03:00 Module 01: Understanding Management and Leadership Understanding Management and Leadership 00:40:00 Module 02: Leadership Theories Leadership Theories 00:25:00 Module 03: Improving Management and Leadership Performance Improving Management and Leadership Performance 00:15:00 Module 04: High Performance Teams High Performance Teams 00:32:00 Module 05: Motivating Employees Motivating Employees 00:26:00 Module 06: Organisational Skills Organisational Skills 00:26:00 Module 07: Talent Management Talent Management 00:37:00 Module 08: Succession Planning Succession Planning 00:23:00 Module 09: Business Process Management Business Process Management 00:28:00 Module 10: Communication Skills Communication Skills 00:27:00 Module 11: Negotiation Techniques Negotiation Techniques 00:14:00 Module 12: Managing Meetings and Giving Feedback Managing Meetings and Giving Feedback 00:22:00 Module 13: Managing Change Managing Change 00:21:00 Module 14: Time Management Time Management 00:37:00 Module 15: Stress Management Stress Management 00:15:00 Module 16: Emotional Intelligence in Leadership Emotional Intelligence in Leadership 00:32:00 Module 17: Managing Conflict Managing Conflict 00:22:00 Module 18: Dealing with Office Politics Dealing with Office Politics 00:34:00 Module 19: Risk Management Risk Management 00:35:00 Module 20: Corporate Responsibility and Ethics Corporate Responsibility and Ethics 00:15:00 Module 21:Microsoft Word, Excel, PowerPoint Microsoft Word 08:06:00 Microsoft Excel 07:58:00 Microsoft PowerPoint 08:24:00 A Recap to the Course Recap - Leadership Management 00:46:00 Recommended Materials Workbook -Leadership Management 01:12:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00