Description: The Certificate in Contact Center Training is designed for call center, help desk, customer service and technical support professionals. With this course you will learn practices, skills and techniques for effective, high-quality front-line customer care. It will provide the opportunities to learn and practice skills that build customer relationships and create a positive business image. By getting this course you will be able to recognize customer's needs and adapt strategies to meet those needs. It will enable the effective management of inbound and outbound voice, email, web chat, and customer interactions. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Certificate in Contact Center Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Certificate in Contact Center Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Modules Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Certificate in Contact Center Training 00:20:00 Final Exam Final Exam- Certificate in Contact Center Training 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Description The efficiency of language depends on pronunciation it clears the meaning and exact message to its audience. Do you want to learn the effective methods of English pronunciation? Do you want to be an expert in this field? If so, look at our English Pronunciation Course course. The contents of the course assist you in understanding all you need to know about English pronunciation. The English Pronunciation Course course incorporates some vibrant topics to teach you English pronunciation, speaking, proper grammatical structures, and different patterns of language. It also teaches you the formation of words, and tense with an accent on English. The course aims at teaching you to improve your fluency, communication and conversation skills with a proper accent of words by pen and pencils. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? English Pronunciation Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our English Pronunciation Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Find out all about this course in less than five minutes FREE 00:05:00 Learn English- Introduction 00:05:00 Learn English- Idioms 00:10:00 Learn English- Phrasal Verbs 00:15:00 Learn English- Collocation 00:11:00 Learn English- Vocabulary 00:06:00 Learn English- Pronunciation, Phonetics and Sounds 00:12:00 Learn English- Pronunciation - Listen 00:10:00 Learn English- Pronunciation - Your mouth 00:06:00 Learn English- Pronunciation - Your tongue 00:06:00 Learn English- Pronunciation - Stress and Sounds 00:08:00 Learn English- Practice 00:13:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Description: Soft skills are those set of specific personality traits that makes an employee compatible to work with. This Soft Skills Training will try to discuss 10 of such skills. With this course you will better understand the importance of developing a set of soft skills. You will begin to see how important it is to develop a core set of soft skills. By managing and looking at the way people interact and seeing things in a new light, you will improve on almost every aspect of your career. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Soft Skills Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Soft Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module One: Getting Started 00:05:00 Module Two: What are Soft Skills? 00:15:00 Module Three: Communication 00:15:00 Module Four: Teamwork 00:15:00 Module Five: Problem-Solving 00:15:00 Module Six: Time Management 00:15:00 Module Seven: Attitude and Work Ethic 00:15:00 Module Eight: Adaptability/Flexibility 00:15:00 Module Nine: Self-Confidence (Owning It) 00:15:00 Module Ten: Ability to Learn from 00:15:00 Module Eleven: Networking 00:15:00 Module Twelve: Wrapping Up 00:05:00 Mock Exam Mock Exam- Soft Skills Training 00:20:00 Final Exam Final Exam- Soft Skills Training 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Description: Since human beings are usually faced with issues of complexity, difficultness or any form of stress, we need to learn how to overcome these and one solution to this is meditation. In this course, you will learn about mindfulness meditation and become a master after taking this course. This course will teach you the definition and benefits of mindfulness meditation. More importantly, you will be learning the quick steps of mindfulness meditation to be able to experience it and eventually teach it to other people who are interested in it. Who is the course for? Meditation experts who want to improve their mindfulness meditation and become a master of it. People who have an interest in mindfulness meditation. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Mindfulness Meditation Mastery course would be beneficial for the following careers: Health Educator Meditation Program Director Mindfulness Intern Peer-to-peer Specialist Yoga and Fitness Instructor. Mindfulness Meditation Mastery Introduction 00:15:00 Definition Of Mindfulness Meditation? 01:30:00 Essential Benefits Of Mindfulness Meditation 00:30:00 Mindfulness Meditation Quick Step By Step 00:30:00 Heal Your Body With Mindfulness Meditation 00:30:00 Mock Exam Mock Exam- Mindfulness Meditation Mastery 00:20:00 Final Exam Final Exam- Mindfulness Meditation Mastery 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Description Want to start your canine company? Then enrol the Dog Walking Business Course and explore the ways of starting dog walking business. The course provides a step by step guide to starting your own successful canine business. Inside the course, you will learn to choose the profitable services that you may offer to your clients. The techniques of choosing a good name for your business and the ways of organizing your business will be explained in the course. You will learn how to find your very first customers and make him a long-term customer by providing excellent services. Apart from these, the course teaches you the effective marketing strategies that you should follow for boosting your business. The course also shows you what to include in a dog walking agreement. Having completed the course, you will gain the confidence to start your own dog walking business. Dog walking Business Course Certification After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Dog Walking Business Course for? Dog Walking Business Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Dog Walking Business Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Introduction FREE 00:02:00 Overview Overview 00:04:00 Setting up your Dog Walking Business Scoping the competition 00:04:00 Services 00:08:00 Financing your dog walking business 00:08:00 Getting organized 00:12:00 Your business name 00:03:00 Marketing your Dog Walking Business Offline Marketing 00:10:00 Online Marketing 00:10:00 BONUS- Building Your Dog Walking Business Brand 00:05:00 Clients Clients 00:09:00 BONUS- Client Information Packs 00:04:00 Your First Walks and the Future Walking the Dogs 00:08:00 Resources Resources - Dog Walking Business Course 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Description: Every company that manufactures products or supplies manufacturers requires the services of a fleet manager. This means that people in this industry are sought after for their ability to manage the practical demands of vehicle selection and management, procurement and maintenance, this Diploma is ideal answer to the demand. The Fleet Management Diploma aims to provide you with an analysis of the motor industry, as well as an in-depth understanding of Vehicle Selection and Procurement, Maintenance Management and relevant systems. Understand the concepts of Fleet Management as a discipline and related applicable scientific principles. Formulate a Fleet Policy and have a full view of critical policy issues that have to be included in that fleet policy. Learn about the fleet life cycle and how intertwined and interdependent the life cycle stages are on one another. Drive your career forward with this course and take your success to the next level. Assessment and Certification: This course does not involve any assessment. Students can order their course completion Certificate at an additional cost of £39 for hard copy and in PDF format at £24. Who is this Course for? Fleet Management Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Fleet Management Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module: 01 Introduction to Fleet Management 00:15:00 Purpose of Fleet Management 00:20:00 Role of Fleet Manager 00:20:00 Motor Industry Market 00:30:00 Fleet Management System 00:30:00 Fleet Lifecycle 00:30:00 Fleet Management Solutions 00:30:00 Fleet Management Implementation 00:20:00 Module: 02 Fleet Analysis 00:30:00 Architecture of Fleet Management Systems 00:30:00 Central System 00:30:00 Map Display 00:20:00 Vehicle Selection and Management 00:30:00 Vehicle Maintenance 00:30:00 Fleet Risk Management 00:15:00 Health, Safety & Security. 00:15:00 Critical issues in FM 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00
Description: To thrive in today's competitive business world, it is imperative as a business to think fast in difficult situations. Crowdsourcing Certificate Course will teach you all types of crowdsourcing which will kickstart your business growth. In this course, you will learn to the definition of crowdsourcing, its value in business, crowdsourcing process, identifying platforms, etc. You will also learn about the major types of crowdsourcing: microwork, macro work, crowd voting, crowd contends, crowd wisdom, crowdfunding, etc. Overall, this course will teach you to keep your crowd engaged and promote your business. Learning Outcomes: Allot a definition to crowdsourcing as well as its worth for business Acquire knowledge of project when crowdsourcing makes a proper sense Relate the crowdsourcing procedures Figure out platforms as well as social media tools to manage support your crowdsourcing campaigns Narrate the main features of crowdsourcing, involving microwork, macro work, crowd voting, crowd contents, crowd wisdom, as well as crowdfunding, Draw the attention make your crowd get involved Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Crowdsourcing Certificate Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Crowdsourcing Certificate Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Modules Course Overview 00:15:00 What Is Crowdsourcing? 00:45:00 The Crowdsourcing Process 00:15:00 Choosing Your Crowdsourcing Platform 00:30:00 Social Media and Crowdsourcing 00:15:00 Engaging the Crowd 00:15:00 Types of Crowdsourcing 00:45:00 Mock Exam Mock Exam- Crowdsourcing Certificate Course 00:20:00 Final Exam Final Exam- Crowdsourcing Certificate Course 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Are you aware of the importance of protecting your money not just for yourself, but also for your business? Do you know that there are other ways on how to protect your money especially through online with Paypal? If so, then this course will be helpful to you and your worries! Description: Since there are lots of trust issues when it comes to money, you should know who to trust your money with, especially if it's through online. You should be able to assess if the method you will be using is beneficial to your company rather than being a liability. This course will introduce to you PayPal and how it can help you in protecting your money online. You would also know PayPal's cost, security, and kinds of accounts so that you would be able to know about it. You will also know how it can be trusted with your money transactions and be efficient in your finances. Who is the course for? Business owners or entrepreneurs who want to protect their money with PayPal. People who have an interest in the doing business with PayPal. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Business with Paypal course would be beneficial for the following careers: Accounting Specialists Business Owners Entrepreneurs Financial Analysts Financial Advisers Top Management. Modules Introduction 00:30:00 Overview Of PayPal Payments Solutions 01:00:00 What's New? 01:00:00 Why Use A 'Real' Merchant Account? 01:00:00 Is PayPal Is A Better Bet? 01:00:00 Different Payment Scenarios 01:00:00 Why Does PayPal Freeze Accounts? 01:00:00 Conclusion 00:15:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Description: Draw your imagination through moving pictures Because of the emergence of lots of TV channels, Web Series, and YouTube Channels, the job of a scriptwriter is a demanding one. The Diploma in Drama and Comedy Writing course teaches you the practical ways of writing a complete episode of drama and comedy for TV and web series. Throughout the course, you will learn to break down the creative process into several components and produce scripts within limited times. The course shows you to the difference between TV writing and other genres of writing so that you can create a script for drama and comedy. In short, the course will help you to bloom your creativity and present your imagination and thoughts in the form of drama. SO, enrol the course learn to write the script for TV drama. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Diploma in Drama and Comedy Writing is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Diploma in Drama and Comedy Writing is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. The Writing for TV Course Welcome to the Writer's Greatest Untapped Income Source 00:15:00 Introduction to Writing for TV, Cable and Satellite Networks 01:00:00 Your Ideas and How to Present Them 01:00:00 What's Different About TV Writing? 01:00:00 Scripting, Editing and the Story Bible 00:30:00 A Special Masterclass On Comedy Writing 00:30:00 The Money and How You Get Paid 00:30:00 Mock Exam Mock Exam - Diploma in Drama and Comedy Writing 00:20:00 Final Exam Final Exam - Diploma in Drama and Comedy Writing 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Do you love organising and planning events? Or are you currently working on an Event Planning business? Are you aiming to become a professional planner? If so, then this course will surely help you in improving your event planning and organising skills. Description: If you are having a hard time trying to plan a party? Worry No More! This course will help party organizers create parties that will give individuals the chance to mingle, celebrate and have some fun without worrying about the preparation. This course will guide you on what food you should be getting for the party that will match the event theme at the same time. Also, you will be able to know what activities to conduct and additional planning tips for your event to be successful. Who is the course for? Professionals, business owner or entrepreneurs who have event planning business. People who are interested in party or event planning. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hard copy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Party Planner Course is a useful qualification to possess, and would be beneficial for the following careers: Event Planner Event's Organiser Party Planner. Party Planner Course Food Habits 00:15:00 Get The Theme 00:30:00 Classify Activities 00:30:00 Final Tips 00:30:00 Recipes 00:30:00 Conclusion 00:30:00 Mock Exam Mock Exam- Party Planner Course 00:20:00 Final Exam Final Exam- Party Planner Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00