339 Awareness courses in Sheffield

Emotional Intelligence Training

In the fast-changing world of business, and especially IT, everyone in the organisation should be involved in sales. One of the best ways is to give the customer an outstanding experience. The customer experience is the competitive battlefield of today. Sales may be won or lost here. You can either close a sale for a quick buck, or open a long-term relationship to create a high lifetime value customer. By developing excellent communication skills, rapport and, most of all, a desire to serve and listen to the needs of the customer to the best of their ability, both sales teams and other IT professionals will create trust, nurture relationships and develop awareness of other opportunities with the customer. By the end of this course, participants will be able to: Understand the power of a positive customer experience in developing sales opportunities Recognise and develop a sales opportunity when it arises Engage with customers and develop rapport and trust Use verbal and non-verbal communication skills and pick up on signals Ask powerful questions - and listen to the answers Create 'magic moments' for the customer Turn a complaint into an opportunity Know when to ask for referrals and testimonials Pass on leads to the relevant people 1 Introduction Aims and objectives Beliefs about sales 2 Building rapport First impressions Short cuts to rapport Finding common interests 3 Selling or serving? Managing emotions and behaviour - Transactional Analysis Moments of truth - creating 'magic moments' Speed sells - the follow-up 4 Meetings Planning a successful meeting Pre-meeting connection and assistance Sales meeting failure reasons Right v wrong mindset 5 Communication - verbal and non-verbal The 3 Vs - Visual, Verbal, Vocal Picking up on signals 7 power questions Questioning techniques LISTEN - 3 types of listening skills 6 Influencing 6 levels of influence Framing to change perspectives Turning complaints into opportunities 7 Referrals The power of referrals How and when to ask for a referral 5 steps from rapport to referral 8 Presentation and pitching (optional session) Basic presentation structure and delivery Creating powerful impressions Creating a 60-second pitch The elevator 10-second pitch - answering 'What do you do?' Sales presentations Emotion v Intellect - how to engage Using visuals

The shortage of electricians has lead to an increased demand nationwide and in turn a sharp rise in salary. Our training solutions can help you gain nationally recognised qualifications such as City & Guilds and NVQ. Not only you will train in state-of-the-art training centres, but you can also have the opportunity to attain the Work Based Performance Units and complete a portfolio of diverse evidence of onsite work.

This course is designed to provide delegates with awareness in the Control of Substances Hazardous to Health (COSHH) and how it may affect them, their colleagues, and their employer.

Overview This one day Building Better Work Habits training course has been developed for everyone in your organisation who may struggle with their own personal effectiveness. They may not have control of their own workload or blame others as to why they’re not achieving certain tasks and projects. Alternatively, it might be that high performers want to understand how they can organise themselves in a new way to give themselves more stretch in their roles. The training course will help the learners build self-awareness and will highlight the important parts of working smarter to achieve end goals. Description We are all busy, and sometimes it seems we do not have enough hours in the day to complete deadlines and projects. It can then eat into our home life, meaning we often end up stressed, or in worst-case scenarios, unwell (both physically and mentally). The reason behind this is often how we work day to day, as opposed to others giving us work at the last minute. These training course materials have been designed to help your participants work more effectively for the long term. This isn’t about how to manage a diary or emails, but rather look closely to see what are the blockers which get in the way of success. These small changes in day to day work will have a dramatic impact in both productivity and personal effectiveness. Topics covered: Productivity: the science bit – A chance to explore what we mean by being productive and how that helps us build better work habits, as well as the opportunity to look at some of the science behind myths and bad habits we’ve probably already formed. Includes a link to a YouTube video. Procrastination, why put off to tomorrow what we can do today! – Participants will explore what we procrastinate about, how we procrastinate in our own lives, and what we can do about it! Eat That Frog – An introduction to Brian Tracy’s book “Eat that frog” and how it can help us improve our working habits. Includes a link to a YouTube video. Eat That Frog: Thinking on Paper – A chance to put into practice some of Brian Tracy’s methods and how to use them in our real lives Eat That Frog: Rocks, Pebbles and Sand – Taking our goal setting further, we explore Covey’s methodology around prioritising our tasks. Eat That Frog: The Pareto Principle – The final part of the “Eat that Frog” section looks at how effective we in terms of how we spend our day Prioritising: how do we spend our day? – Participants explore how proactive they are, and what the danger might be in letting a situation rule their time Prioritising: The Priority Matrix – Taking the Rock, Pebbles and Sand methodology further, participants explore what truly is urgent and what is important in our day to day Prioritising: Company Performance Tensions – We may know what our own personal objectives are, however, our business objectives have certain tensions that could impact these. How can we balance these two different objectives to ensure we’re successful day to day? What’s my mindset? – Sometimes we can get in the way of our own successes and plans due to our mindset; utilising Carol Dweck’s work, it is a chance to reflect on our own mindsets when we’re building new work habits. Includes a link to a YouTube video. What’s my mindset? Energy Cycles – Our energy can impact our mindset and how productive we are. A chance to look at what gives us energy, and how we can work more effectively depending on where our energy levels might be Who should attend Anyone interested in understanding in being more effective at work. Requirements for Attendees None.

Overview This one day Building Better Work Habits training course has been developed for everyone in your organisation who may struggle with their own personal effectiveness. They may not have control of their own workload or blame others as to why they’re not achieving certain tasks and projects. Alternatively, it might be that high performers want to understand how they can organise themselves in a new way to give themselves more stretch in their roles. The training course will help the learners build self-awareness and will highlight the important parts of working smarter to achieve end goals. Description We are all busy, and sometimes it seems we do not have enough hours in the day to complete deadlines and projects. It can then eat into our home life, meaning we often end up stressed, or in worst-case scenarios, unwell (both physically and mentally). The reason behind this is often how we work day to day, as opposed to others giving us work at the last minute. These training course materials have been designed to help your participants work more effectively for the long term. This isn’t about how to manage a diary or emails, but rather look closely to see what are the blockers which get in the way of success. These small changes in day to day work will have a dramatic impact in both productivity and personal effectiveness. Topics covered: Productivity: the science bit – A chance to explore what we mean by being productive and how that helps us build better work habits, as well as the opportunity to look at some of the science behind myths and bad habits we’ve probably already formed. Includes a link to a YouTube video. Procrastination, why put off to tomorrow what we can do today! – Participants will explore what we procrastinate about, how we procrastinate in our own lives, and what we can do about it! Eat That Frog – An introduction to Brian Tracy’s book “Eat that frog” and how it can help us improve our working habits. Includes a link to a YouTube video. Eat That Frog: Thinking on Paper – A chance to put into practice some of Brian Tracy’s methods and how to use them in our real lives Eat That Frog: Rocks, Pebbles and Sand – Taking our goal setting further, we explore Covey’s methodology around prioritising our tasks. Eat That Frog: The Pareto Principle – The final part of the “Eat that Frog” section looks at how effective we in terms of how we spend our day Prioritising: how do we spend our day? – Participants explore how proactive they are, and what the danger might be in letting a situation rule their time Prioritising: The Priority Matrix – Taking the Rock, Pebbles and Sand methodology further, participants explore what truly is urgent and what is important in our day to day Prioritising: Company Performance Tensions – We may know what our own personal objectives are, however, our business objectives have certain tensions that could impact these. How can we balance these two different objectives to ensure we’re successful day to day? What’s my mindset? – Sometimes we can get in the way of our own successes and plans due to our mindset; utilising Carol Dweck’s work, it is a chance to reflect on our own mindsets when we’re building new work habits. Includes a link to a YouTube video. What’s my mindset? Energy Cycles – Our energy can impact our mindset and how productive we are. A chance to look at what gives us energy, and how we can work more effectively depending on where our energy levels might be Who should attend Anyone interested in understanding in being more effective at work. Requirements for Attendees None.

Supervising First-Aid for Mental Health Two Day Course Cost:  £125 + vat per person SYLLABUS A range of First Aid for Mental Health related subjects are covered, including: What is First Aid for Mental Health? Identifying mental health conditions Providing advice and starting a conversation Stress Mental health conditions Drugs and alcohol First Aid for Mental Health action plan First Aid for Mental Health in the workplace Depression Anxiety Post-traumatic stress disorder Self-harm Suicide Eating disorders Personality disorders Bipolar disorder Psychosis Schizophrenia CERTIFICATION A Level 3 Award in Supervising First Aid for Mental Health will be issued to the learner, subject to successful assessment. This qualification is valid for three years from the date of achievement. It is strongly recommended that the learner attends annual refresher training. The learner must complete the entire course again to re-qualify for a further three years. Maximum of 16 people First Aid • Mental Health One of our standout offerings is our In-Person Workshops on First Aid for Mental Health. These Workshops are designed to help participants understand mental health better, recognise signs of mental health issues in others and learn how to provide initial help and guide a person towards appropriate professional help. Mental Health is just as important as physical health, yet it often gets overlooked in traditional First Aid Training Programmes. We aim to change this at APLUS Medical Services & Training by providing comprehensive Mental Health First Aid Training. Our interactive and engaging Workshops provide participants with practical skills they can use in real-life situations. They are led by experienced Mental Health Professionals passionate about raising awareness about mental health issues and empowering others with the knowledge and skills to make a difference.

QA Level 1 Award In Health And Safety In The Workplace (RQF) Face to Face: Half-day course Virtual Classroom: Spread over 2 sessions of 2½ hr duration A basic course to train your workers in basic health and safety Teaches workers how to keep themselves and others safe at work Course Contents: Roles and responsibilities of employers and employees The importance of health and safety in the workplace Workplace hazards and Risks, including:Slips, Trips and FallsManual HandlingFireWorking from HeightElectricityHazardous SubstancesMachinery and Vehicles Workplace conditions that can affect health and safety Health and Safety Signage Personal Protective Equipment and its uses Importance of Personal hygiene The Purpose of First Aid Provision The need for Reporting Incidents and ill Health Benefits of this course: In 2018/19, 1.4 million people suffered from a work-related illness 581,000 sustained an injury 147 People lost their lives The estimated cost of injuries and ill health last year was £15 billion 28.2 million working days, or 108,045 working years, were lost due to work-related illnesses and injuries It is an employer's duty to protect the health, safety and welfare of their employees and other people who might be affected by their business. This includes providing sufficient information, instruction and training of employees, so they can work in a way that does not put themselves or others at risk Our QA Level 1 Award in Health and Safety in the Workplace (RQF) course helps employs gain a bit more understanding of health and safety issues and their own role within that Accredited, Ofqual regulated qualification: Our Health and Safety Training Course is a nationally recognised, Ofqual regulated qualification accredited by Qualsafe Awards.This means that you can be rest assured that your Health and Safety Certificate fulfils the legal requirements and is a very good way to make sure you and your employees are trained in Health and Safety.The Ofqual Register number for this course is 603/0774/2

First Aid - Level 3 First Aid at Work Re-Qualification Three Day Course Cost:  £150 + vat per person Group Booking: 8 people or more £1100 (inclusive of vat). SYLLABUS A range of subjects are covered, including:- Legalities, responsibilities and reporting Dealing with an unresponsive casualty Fractures and spinal injuries Resuscitation and AED awareness Assessment of the situation CERTIFICATION Control of bleeding Shock (including Anaphylaxis) Heart attacks Head injuries Sprains and strains Poisoning Bandaging Choking Eye injuries Chest injuries Maximum of 12 People All learners will have the skills and knowledge to provide the organisation with Emergency First Aiders that can treat their casualties promptly, safely and effectively. Where a workplace First Aid Risk Assessment identifies a need for a First Aider in the Workplace. This accredited Three-Day Qualification will give the participants a qualification to the highest level of First Aid, meeting the statutory requirements of the Health & Safety (First Aid) Regulations 1981 and the Health and Safety (First Aid) Regulations (Northern Ireland) 1982. The Certificate is valid for 3 years and will expire from the date on the certificate. First Aid • Life-Saving Skills First Aid Training is not just a Course; it’s a life-saving skill everyone should possess. It’s about being prepared for the unexpected knowing how to respond when seconds count. As Health & Safety Law mandates, employers must create a secure and healthy environment for their employees. This responsibility extends to providing immediate and effective First-Aid Care when necessary. We understand that learning is best achieved through practical application. That’s why we offer In-Person Workshops on First Aid. These workshops provide hands-on experience under the guidance of our highly qualified trainers. You’ll have the opportunity to practice what you’ve learned in a controlled environment before you need to apply it in real life. Upon completion of a First-Aid Qualification, employers can be assured that they have highly-trained personnel capable of responding swiftly and effectively to any First-Aid needs. This fulfils legal obligations and contributes to a safer, more caring work environment for all. In essence, the First Aid Certification is more than just a qualification; it’s an investment in the health and safety of your workforce.

Introduction: “Co-ordinating the temporary works process” This two day course is designed to assist those on site who have responsibility for managing all forms of temporary works. It is also designed to give confidence to senior management and those who engage contractors have reached an assessed standard of knowledge. The course has the support of a number of organisations: Temporary Works Forum CECA, UKCG, HSE and FMB. The support of these organisations offers transferability of the course within industry.Temporary works are usually safety and business-critical and require careful co-ordination. An accepted way of achieving this is through the adoption of the management process outlined in BS5975, which introduces the temporary works co-ordinator (TWC) as a key figure. This course explains the role and the overall management context within which it sits.High risk can occur on small as well as larger sites hence understanding the essentials of good safety risk management, as outlined in BS5975, is relevant for projects of all sizes. This course will give the delegate thorough knowledge of the Temporary Works Co-ordinator role however this does not alone make a delegate competent, as this requires other attributes e.g. experience. Aims and Objectives: This course is not a temporary works awareness course. It is only concerned with the process of co-ordination of temporary works, commonly expressed through the role of the Temporary Works Co-ordinator. Attendance does not confer competency as a Temporary Works Co-ordinator.The course gives emphasis, throughout, to: – The importance of communication, co-ordination, co-operation and competency. The ‘4Cs’. – Risk management: safety and also business relatedAllowing the Temporary Works Co-ordinator (TWC) to: – Understand the need for and duties of a TWC – Understand the role of others – Have a detailed knowledge and understanding of BS5975 in respect of this role. Assessment: The method of assessment will be by multiple-choice questions at the end of the course as well as being expected to be interactive during the course.Course Attendance:Delegates are required to attend both sessions, since without full attendance and achievement in the examination the Temporary Works Co-ordinator Training Course cannot be made.Delegates must attend the days in order and, where not on consecutive days, must complete the course within two weeks. Delegates unable to attend both days due to extenuating circumstances (e.g. certificated sickness) will need to enrol onto a new course in order to maintain continuity of learning outcomes and attend both days again. It is expected that experienced and competent Temporary Works Co-ordinators will attend this course. Competence comes from a mixture of education, training and experience and should be judged by an appropriate senior individual, usually referred to as the Designated Individual (DI). Training is considered an essential element of Temporary Works Co-ordinator competence. Background Publications: This course, including its group work and exercises, is constructed around BS5975:2008 +A1:2011. For Open Courses Delegates should bring a copy with them in order not to be significantly disadvantaged. For in house courses it is expected that the Tutor will tailor the course around the organisation procedures,providing they are comprehensive and follow the philosophy of BS5975. In these cases delegates will need a copy of their own procedures. In the absence of adequate procedures delegates will need a copy of the BS itself.Although the following is not mandatory, delegates may find the following useful– BS EN12811-1:20031 Temporary works equipment. Scaffolds. Performance requirements and general design– BS EN12812:2008. Falsework ‐ performance requirements and general design– BS EN12813:2004. Temporary works equipment. Load bearing towers of prefabricated components. Particular methods of structural design– NASC TG20/13 plus supplement 1– NASC TG9:12