653 Awareness courses in Cardiff delivered Live Online

In the fast-changing world of business, and especially IT, everyone in the organisation should be involved in sales. One of the best ways is to give the customer an outstanding experience. The customer experience is the competitive battlefield of today. Sales may be won or lost here. You can either close a sale for a quick buck, or open a long-term relationship to create a high lifetime value customer. By developing excellent communication skills, rapport and, most of all, a desire to serve and listen to the needs of the customer to the best of their ability, both sales teams and other IT professionals will create trust, nurture relationships and develop awareness of other opportunities with the customer. By the end of this course, participants will be able to: Understand the power of a positive customer experience in developing sales opportunities Recognise and develop a sales opportunity when it arises Engage with customers and develop rapport and trust Use verbal and non-verbal communication skills and pick up on signals Ask powerful questions - and listen to the answers Create 'magic moments' for the customer Turn a complaint into an opportunity Know when to ask for referrals and testimonials Pass on leads to the relevant people 1 Introduction Aims and objectives Beliefs about sales 2 Building rapport First impressions Short cuts to rapport Finding common interests 3 Selling or serving? Managing emotions and behaviour - Transactional Analysis Moments of truth - creating 'magic moments' Speed sells - the follow-up 4 Meetings Planning a successful meeting Pre-meeting connection and assistance Sales meeting failure reasons Right v wrong mindset 5 Communication - verbal and non-verbal The 3 Vs - Visual, Verbal, Vocal Picking up on signals 7 power questions Questioning techniques LISTEN - 3 types of listening skills 6 Influencing 6 levels of influence Framing to change perspectives Turning complaints into opportunities 7 Referrals The power of referrals How and when to ask for a referral 5 steps from rapport to referral 8 Presentation and pitching (optional session) Basic presentation structure and delivery Creating powerful impressions Creating a 60-second pitch The elevator 10-second pitch - answering 'What do you do?' Sales presentations Emotion v Intellect - how to engage Using visuals

Our one-day interactive workshop for the school aged child is suitable for all staff working in the school setting. We explore a wide range of common sleep difficulties and sleep disorders in school children and young people including children with SEND and neuro diversities. Based in the most up-to-date evidence and science, we discuss responsive gentle sleep strategies to enable professionals to develop their theoretical and practical understanding of how to assess, manage and adapt techniques for a range of sleep difficulties Following the workshop, participants will be able to offer preventative intervention and share practical strategies to support sleep, with both parents and young people. Millpond Training’s sleep awareness day has been fully accredited for 6 CPD Hours by The CPD Certification Service; “This is a good course delivering clear learning value. It has a well-written and engaging presentation and a variety of activities and tasks to aid interactivity and learner engagement.” Workshop Aims To provide community staff with up-to-date evidence-based knowledge to develop their theoretical and practical understanding of sleep needs; sleep patterns; sleep cycles and common difficulties. To support community staff to enhance their confidence, skills and knowledge base in providing guidance to parents and young people regarding sleep difficulties. To provide an overview of evidence-based interventions used to help behavioural sleep difficulties in the school aged child and young people. Learning Outcomes By the end of the day delegates will be able to: Understand typical sleep regulations, sleep needs and sleep cycles. Understand common sleep difficulties in the school aged child. Provide education to families on establishing good sleep hygiene, and provide anticipatory advice in the prevention of sleep difficulties. Understand how to undertake sleep assessments, incorporating a sleep history and the use of a sleep diary. Gain an understanding of common sleep interventions used to help behavioural sleep difficulties.

Become a Mental Health First Aid Champion Mental Health First Aid (MHFA) is an internationally recognised training course, which teaches people how to spot the signs and symptoms of mental ill health and to provide help on a first aid basis. This course is designed for people who want to promote and positively affect attitudes on mental health in the workplace.

This course is designed to provide delegates with awareness in the Control of Substances Hazardous to Health (COSHH) and how it may affect them, their colleagues, and their employer.

Workshop is designed to support participants in using the Six Stages Framework in Board development and Diversity, Equity and Inclusion

For insights into how the four colour energies will transform your team dynamics and performance, join this virtual workshop and find out how to embed the four colour energies within your team. Find out your own communication preferences and how to work effectively with colleagues with a different preference.

  The GDPR came into effect in May 2018. This legislation is designed to guide organisations in their obligations relative to the processing of personal and sensitive data. About This Course   Organisations are required to comply with the GDPR regardless of their size of business. If you process 'personal data', there is a potential need to be compliant with the legislation. The scope of the GDPR considers how this information is collected, stored, used, transported, shared and disposed of. To ensure organisations' understand this obligation, this interactive one-day course considers both scoping and auditing of an organisations processing activities, as well as an understanding of compliance with GDPR.  Learning Outcomes; GDPR - what is it and how does it apply to us? Personal and sensitive data Lawful basis for processing Consent and the GDPR The Data Protection Act 2018 Data Subject rights The role of the ICO Data breach or Incident? Privacy by Design and by default GDPR Audit checklist Prerequisites   There are no prerequisites to attend this course, however all attendees are expected to have a basic understanding of the Data Protection principles. What's Included?   Refreshments & Lunch (Classroom courses only) Course Slide Deck Quizzes Who Should Attend?   The course is designed for any member of the organisation whose role includes processing personal data. Data Protection Officers, Information Security team members or Information Governance Leads who may also see benefit in attending. Accreditation Assessment    There is no exam with this course but delegates do receive a Course Attendance Certificate and an 8 hour CPD Certificate. Provided by   This course is Accredited by NACS and administered by the IECB

P404 Air Sampling of Asbestos and MMMF and Requirements for a Certificate of Reoccupation Following Clearance of Asbestos is the industry standard qualification for those whose work involves air sampling and clearance testing, such as asbestos analysts. In addition to holding the qualification, they are required to undertake and provide evidence of annual refresher training. RP404 Refresher is a new course, specifically designed to meet this requirement. RP404 Refresher enables candidates to revise and update their knowledge on air sampling and clearance testing techniques, and to receive a certificate of course completion by passing a written examination, which covers both the theory and practice of air sampling and clearance testing.

Uncovering Emotional Root Causes of Health Challenges Instructor Craig Weiner, DC, Licensed MetaHealth Foundation Trainer, EFT Master Trainer of Trainers. Learn to apply a method of analysis that effectively guides the application and integration of EFT, Matrix Reimprinting and other alternative healing modalities you may already currently use for yourself and on your clients. Discover how symptoms and disease are actually an intelligent process that is the body’s attempt to heal stress and trauma. With this knowledge, fear can be greatly reduced and a therapeutic intervention can then be utilized in a more precise way. You and your clients will achieve results faster and will be amazed at the insights, connections and progress they make in their healing journey. META-Health is the science, practice and art of Body-Mind-Social Health with a focus on how specific stress triggers, emotions and beliefs affect specific organ symptoms. META-Health is a methodology based on Integrative Medicine and Prevention and is practiced by all types of health professionals interested in a precise and effective Body-Mind-Social analysis and approach towards most effectively supporting individuals working to find emotional and physical healing. Your trainer for this Foundation weekend will be Craig Weiner, who has worked in the complementary health care field for over 30 years. He brings his professional clinical experience, his years as an educator and certified trainer in the Emotional Freedom Techqniques and Matrix Reimprinting and as a licensed META-Health Foundation Trainer. In the Foundation Course you will get the overview of the META-Health concepts and its implications for self-healing, assistance in transforming disease, and achieving sustainable health and resilience, including: Rhythms of life, and the organism’s self-regulating intelligence How the bio-logical needs change your perception and create life strategies How to decode the language of your organs Recognize the key points and phases of the healing process Experience the powerful META-Analytics questions Use the 8 milestones of META-Health to address the whole system and its soil Find META-meanings to create resilience Demonstrations and practical exercises will lead you to deeply integrate the wisdom of your body, and inspire you to actively claim and support your health. You will understand the natural, dynamic path of healing, and be empowered to lift your – and others’ – consciousness to make use of our potential! During this weekend we will spend time reviewing the core META-Health Principles: Our body-mind is highly intelligent Bio-logical survival and stress strategies, regeneration and resilience are at play in our brain, nervous system and hormonal system Significant emotional experiences shape our beliefs, personality and lifestyle Specific individual stress triggers influence typical organ tissues and functions The cycle of stress, regeneration and learning goes through distinct points and phases Awareness and imagination are capabilities of our brain which can recreate meaning and reprogram body-mind’s reactions There is no pre-requisite to taking this weekend course. Anyone who is interested can participate in the META-Health Foundation Training. The Foundation Training is the first step in becoming a certified META-Health Practitioner. Times: The course is a 12 hours training and will be held from 9:00 to 4:00 Seattle/Pacific time on both Friday and Saturday with a 60 minute lunch break held at approximately 12:30pm.

This course raises awareness of mental health. It covers:  What mental health is and how to challenge stigma A basic knowledge of some common mental health issues An introduction to looking after your own mental health and maintaining wellbeing Confidence to support someone in distress or who may be experiencing a mental health issue Format This is a half day course deliver via Zoom Learning takes place through a mix of presentations, group discussions and workshop activities We limit numbers to 25 people per course so that the instructor can keep people safe and supported while they learn Takeaways Everyone who completes the course gets: A certificate of attendance to say you are Mental Health Aware A manual to refer to whenever you need it A workbook including a helpful toolkit to support your own mental health Course Structure What is mental health? Mental Health Continuum Factors which affect mental health Stigma Stress and stress management Spotting signs of distress Mental health conditions:DepressionAnxiety disordersPsychosisEating disordersSuicideSelf-harm Recovery Take 10 Together - starting a supportive conversation Supporting mental health in the workplace Useful statistics Helpful resources