3454 Associate courses

Description: Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customer's relations. This is important since customers are important for the success of the business. If you want to learn how to efficiently communicate with their customer, clients to understand their demands and needs, then you need to acquire customer relations skills. You could learn this through formal education or register through a course like this one. In this course you will learn the necessary skills, knowledge and information of Customer Relationship Management.  Who is the course for? Business professionals who want to understand the importance of customer relationship People who are interested in learning more about customer relationship management Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of applying for NUS Extra Discount Card; 24/7 student support via email. Career Path: The Advanced Professional Diploma in Customer Relationship Management course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Relationship with Customers Good Customer Relationship - Why is it Important? FREE 01:00:00 Understanding Your Customers FREE 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Professional Diploma in Customer Relationship Management 00:30:00 Final Exam Final Exam- Advanced Professional Diploma in Customer Relationship Management 00:30:00

Enhance your competency in the energy industry with EnergyEdge's classroom training on competency management assurance. Enroll now!

5 day live online class Total duration: 15 hours Classes run once a month from 18:30-21:30 GMT (13:30-14:30 EST) over a 5 day period

Level 4 CET course is a first stage teaching qualification which has a teaching/training practice requirement. This qualification designed for those working or wishing to work as teachers/trainers. Formerly this courses was known as CTLLS. Candidates who successfully complete this qualification will have a fundamental understanding of the roles and responsibilities of a teacher/trainer in relation to legislation, equality, diversity, inclusivity and meeting the needs of learners. They will be able to use initial and diagnostic assessments and plan and deliver inclusive teaching and learning. They will also be able to assess learning and use appropriate resources to support effective learning.  THE QUALIFICATION IS FOR: • Learners who have just started a teaching/training role. • Those who work, or want to work as teachers/trainers in the further education and skills sector. • Teachers/trainers who are seeking career progression in their area of work those working with learners on a one- to-one basis • For individuals who teach in industry • For individuals who work with learners on a one-to-one basis • Learners who have already achieve some Learning and Development units that can be counted in this qualification • Assessors who wish to achieve a teaching/training qualification. LEARNING OUTCOMES: This course provides an opportunity to develop knowledge and skills for a career in teaching. You will study six units which build to a minimum total of 36 credits on the Regulated Qualification Frameworks (RQF). The four units are: • Understanding roles, responsibilities & relationships in education & training: 3 credits • Planning to meet the needs of learners in education & training: 3 credits • Delivering education and training: 6 credits • Assessing learners in education & training: 6 credits • Using resources for education & training: 3 credits • Inclusive practice: 15 credits REQUIREMENTS: The Level 4 Certificate in Education and Training is a requirement for anyone looking to work in a Teaching role in an associate position. This role carries less responsibility than that of a full teaching role. It is a nationally recognised qualification which allows you to progress onto the Level 5 Diploma, bringing you closer to being able to gain your QTLS (Qualified Teacher Learning and Skills). All learners, whether pre-service or in-service, volunteer, paid or unpaid teaching, must have access to a minimum of 30 hours of teaching practice. COURSE OUTLINE: Chapter 1: Understanding roles, responsibilities and relationships in education and training. Chapter 2: Understand the relationships between teachers and other professionals in education & training. Chapter 3: Understand ways to maintain a safe and supportive learning environment. Chapter 4: Be able to implement the minimum core in planning inclusive teaching and learning. Chapter 5: Assessing learners in Education and Training. Chapter 6: Planning and preparation to meet the needs of your learners. Chapter 7: Using different resources for Lifelong learning Sector. Chapter 8: Equality and diversity. Chapter 9: Understanding and managing behaviors in a learning environment. ENTRY REQUIREMENTS: The approved age range for this qualification is 19+. Learners should be qualified/ experienced in the subject they intend to teach, have access to 30 teaching practice hours and possess good levels of language, literacy and numeracy. STUDY METHOD: You can complete this course either through Distance Learning / Online or Classroom based. Level 4 CET distance learning course is done at your own pace with a Tutor’s support & guidance. All necessary materials will be sent to you by royal mail special delivery once you book the course. Once you book this course, you will be given up to 4 months to complete the assignments. COURSE ASSESSMENT: There is no formal examination is required, but at the end of the course you need to submit a portfolio assignment. HOW MUCH THIS COURSE COST? Level 4 CET course will cost for Distance Learning £549.99, for Classroom based £599.99. There is no any hidden fess/cost.

Description: Customer relationship management refers to the set of practices, methods, strategies, and technologies used by businesses to manage customer's relations. This is important since customers are important for the success of the business. If you want to learn how to efficiently communicate with their customer, clients to understand their demands and needs, then you need to acquire customer relations skills. You could learn this through formal education or register through a course like this one. In this course you will learn the necessary skills, knowledge and information of Customer Relationship Management.  Who is the course for? Business professionals who want to understand the importance of customer relationship People who are interested in learning more about customer relationship management Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Diploma in Customer Relationship Management course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Diploma in Customer Relationship Management 00:30:00 Final Exam Final Exam- Advanced Diploma in Customer Relationship Management 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before The transport and logistics industry is a vital backbone of the UK economy, contributing over £124 billion annually and employing around 2.7 million people. With the ever-increasing demand for efficient supply chain management and transportation solutions, the need for skilled professionals in this sector has never been greater. Are you ready to unlock the doors to a dynamic and rewarding career in transport and logistics? This Transport and Logistics bundle equips you with the skills and knowledge to thrive in this exciting industry. Master the fundamentals of transport management, including regulations and best practices. Learn the intricacies of logistics operations, ensuring efficient movement of goods. Gain practical skills for warehouse operations, becoming a valuable asset. Understand commercial law principles, navigating business contracts with confidence. Our Bundle contains 5 of our premium courses for one discounted price: Course 01: Transport Manager Course Course 02: Transport and Logistics Management Course 03: Operations Management Training Course 04: Warehouse Associate Course 05: Commercial Law Whether you're new to the industry or looking to advance your career, this bundle offers the perfect platform to gain a competitive edge. Enrol today and unlock a world of exciting opportunities in Transport and Logistics! Learning Outcomes of Transport and Logistics Understand transport management regulations and compliance requirements in the UK. Develop expertise in transport and logistics management strategies. Gain insights into operations management principles and process optimization. Learn warehouse operations and inventory management best practices. Explore commercial law principles relevant to the transport and logistics industry. Acquire skills in transportation planning and supply chain optimisation. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Transport and Logistics Get a free student ID card with Transport and Logistics Training program (£10 postal charge will be applicable for international delivery) The Transport and Logistics is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Transport and Logistics course materials The Transport and Logistics comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Transport Manager Course Module 01: Introduction to Transport Management Module 02: Transport Management Systems (TMS) Module 03: Transportation Management Strategy Module 04: Road Freight Transport Laws and Permits Module 05: Rail and Transport Management Module 06: Transport Management for Ports and Inland Waters Module 07: Transport Management for Airlines Module 08: Trends, Challenges and Best Practice in Transport Management Module 09: Transport Management and Health and Safety Course 02: Logistics Management Module 01: Introduction to Logistic Management Module 02: Planning Framework for Logistics Module 03: Supply Chain Management Module 04: Logistics Management and Organisation Module 05: Sourcing, Purchasing, and Procurement Module 06: Channels of Distribution Module 07: Supplier Relationship Management Module 08: Inventory Planning and Management Module 09: Principles of Warehousing Module 10: Transport Management Module 11: Negotiation Techniques Module 12: Customer Service and Logistics Course 03: Operations Management Training Module 01: Introduction to Operations Management Module 02: Project Management Module 03: Business Development and Succession Planning Module 04: Process Management Module 05: Supply Chain Management Module 06: Planning & Forecasting Operations Module 07: Procurement & Purchasing Management Module 08: Manufacturing & Delivery Operations Module 09: Quality Management Module 10: Managing Risk and Recovery Module 11: Performance Management Module 12: Talent Management Module 13: Communication Skills Module 14: Negotiation Techniques Module 15: Conflict Management Module 16: Stress Management Module 17: Time Management Module 18: Business Environment Module 19: Business Writing Skills Course 04: Warehouse Associate Module 01: Warehousing: Function, Benefits And Types Of Warehousing Module 02: Challenges Of Warehouse Management Module 03: Technology In The Warehouse Module 04: Order Picking In The Warehouse Module 05: Managing Warehouse Inventory Module 06: Organise The Storage Of Inventory In A Warehouse Module 07: Inventory Management Techniques Module 08: Inventory Classification In The Warehouse Module 09: Logistics Management and Organisation Module 10: Process Management Module 11: Improve Warehouse Efficiency And Reduce Costs Module 12: Operating Forklifts Safely Module 13: Moving and Handling Loads Safely Module 14: Health and Safety Management in Warehouses Module 15: General Warehouse Hazards Module 16: Manual and Mechanical Handling Course 05: Commercial Law Module 1: Introduction of Commercial law Module 2: Business Organisations Module 3: International Trade: the Theory, the Institutions, and the Law Module 4: Sales of Goods Law Module 5: Consumer Law and Protection Module 6: E-Commerce Law Module 7: Competition Law How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*5 = £65) CPD Hard Copy Certificate: £29.99 CPD 55 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Warehouse staff Business enthusiasts Legal professionals Logistics newcomers Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Transport manager Operations manager Warehouse supervisor Logistics coordinator Import/export specialist Supply chain analyst Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

Tea 'N Chat free event - Talk with Textile Artist Nicky Simpson

This course enables the learner to understand and implement the ethical requirements of leadership practices to enhance organizational value. After the successful completion of this lecture, you will be able to understand the following: Explore the exercise of leadership power and influence. Review the importance of ethics, values and corporate social responsibilities to an organisation's value. Evaluate leadership and sustainability concepts and trends. This course enables the learner to understand and implement the ethical requirements of leadership practices to enhance organizational value. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Ethical Decision Making And Organisational Value QUIZ - Ethical Decision Making and Organisational Value. Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and gets updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Team Leader Lead Associate Human Resource Manager Division Head Country Manager Unit Head Average Completion Time 2 Weeks Accreditation 1 CPD Hour Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Level 4 CTLLS / CET course is regulated by Ofqual; approved by Regulated Qualification Framework (RQF) is an initial teacher training qualification. Candidates who successfully complete this qualification will have a fundamental understanding of the roles and responsibilities of a teacher/trainer in relation to legislation, equality, diversity, inclusivity and meeting the needs of learners. They will be able to use initial and diagnostic assessments and plan and deliver inclusive teaching and learning. They will also be able to assess learning and use appropriate resources to support effective learning.  THE QUALIFICATION IS FOR: • Learners who have just started a teaching/training role. • Those who work, or want to work as teachers/trainers in the further education and skills sector. • Teachers/trainers who are seeking career progression in their area of work those working with learners on a one- to-one basis • For individuals who teach in industry • For individuals who work with learners on a one-to-one basis • Learners who have already achieve some Learning and Development units that can be counted in this qualification • Assessors who wish to achieve a teaching/training qualification. LEARNING OUTCOMES: This course provides an opportunity to develop knowledge and skills for a career in teaching. You will study six units which build to a minimum total of 36 credits on the Regulated Qualification Frameworks (RQF). The four units are: • Understanding roles, responsibilities & relationships in education & training: 3 credits • Planning to meet the needs of learners in education & training: 3 credits • Delivering education and training: 6 credits • Assessing learners in education & training: 6 credits • Using resources for education & training: 3 credits • Inclusive practice: 15 credits REQUIREMENTS: The Level 4 Certificate in Education and Training is a requirement for anyone looking to work in a Teaching role in an associate position. This role carries less responsibility than that of a full teaching role. It is a nationally recognised qualification which allows you to progress onto the Level 5 Diploma, bringing you closer to being able to gain your QTLS (Qualified Teacher Learning and Skills). All learners, whether pre-service or in-service, volunteer, paid or unpaid teaching, must have access to a minimum of 30 hours of teaching practice. COURSE OUTLINE: Chapter 1: Understanding roles, responsibilities and relationships in education and training. Chapter 2: Understand the relationships between teachers and other professionals in education & training. Chapter 3: Understand ways to maintain a safe and supportive learning environment. Chapter 4: Be able to implement the minimum core in planning inclusive teaching and learning. Chapter 5: Assessing learners in Education and Training. Chapter 6: Planning and preparation to meet the needs of your learners. Chapter 7: Using different resources for Lifelong learning Sector. Chapter 8: Equality and diversity. Chapter 9: Understanding and managing behaviors in a learning environment. ENTRY REQUIREMENTS: The approved age range for this qualification is 19+. Learners should be qualified/ experienced in the subject they intend to teach, have access to 30 teaching practice hours and possess good levels of language, literacy and numeracy. STUDY METHOD: You can complete this course either through Distance Learning / Online or Classroom based. Level 4 CET distance learning course is done at your own pace with a Tutor’s support & guidance. All necessary materials will be sent to you by royal mail special delivery once you book the course. Once you book this course, you will be given up to 4 months to complete the assignments. COURSE ASSESSMENT: There is no formal examination is required, but at the end of the course you need to submit a portfolio assignment. HOW MUCH THIS COURSE COST? Level 4 CET course will cost for Online Distance Learning £549.99, for Webinar Classroom based £599.99. There is no any hidden fess/cost.

In this course, you will learn how to perform data cleaning and data preparation with KNIME and without coding. You should be familiar with KNIME as no basics are covered in this course. Basic knowledge of machine learning is certainly helpful for the later lectures in this course.