3445 Associate courses

In today's competitive business landscape, mastering Customer Service - Representative skills isn't just beneficial-it's essential for success. Elevating your service from merely good to outstanding isn't a luxury; it's a requirement. We're all part of the "Helping Field," where providing a "Concierge" level of service is paramount. Through this Customer Service - Representative course, you'll delve into the core principles of Customer Service - Representative, uncovering the 5 Tenets of TQM and discovering strategies to boost customer satisfaction while avoiding the 10 Deadly Sins of Customer Service. Understanding the value of each customer and effectively dealing with difficult situations will not only secure their loyalty but also translate into tangible financial gains for your business. With a focus on providing exceptional phone service and insights into why customers choose you over competitors, this Customer Service - Representative course is your ticket to mastering the art of Customer Service - Representative. Our bonus lecture offers final tips to solidify your knowledge and ensure you're equipped to excel in any customer-facing role. Join our Customer Service - Representative course today and become a master of customer satisfaction. Course Learning Outcomes: Develop a deep understanding of Customer Service - Representative principles Learn strategies to boost customer satisfaction and retention Master techniques to effectively deal with difficult customers Gain insights into the financial impact of exceptional customer service Acquire skills to provide outstanding phone support Understand the psychology behind customer purchasing decisions Certificate in Customer Service - Representative at QLS Level 3 Module 1: WHY Customer Service Is CRITICAL To Your Business! Module 2: Good Isn't Good Enough! Module 3: We Are ALL in the 'Helping Field' Module 4: Providing 'Concierge' Level Of Service Module 5: The 5 Tenets Of TQM Module 6: How To Boost Customer Satisfaction Module 7: How To Avoid The 10 Deadly Sins Of Customer Service! Module 8: More Money-Through Customer Retention Module 9:How Much Is A Customer Worth? Module 10: Do You Understand Your Customer? Module 11: Dealing With Difficult Customers Module 12: 'LEAP' Into Customer Service! Module 13: Exceptional Phone Service Module 14: WHY Customers Buy From YOU! $$$ Module 15: BONUS LECTURE!!! FINAL TIPS!!! Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Certificate in Customer Service - Representative at QLS Level 3 Who is this course for: Customer Service Representative Client Support Specialist Customer Success Manager Front Desk Coordinator Guest Services Associate Call Center Agent Requirements Certificate in Customer Service - Representative at QLS Level 3 To enrol in this Certificate in Customer Service - Representative at QLS Level 3 course, all you need is a basic understanding of the English Language and an internet connection. Career path Certificate in Customer Service - Representative at QLS Level 3 Career Path: Customer Service Representative Call Center Agent Retail Sales Associate Receptionist Administrative Assistant Client Support Specialist Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Description This Cisco CCENT/CCNA Interconnecting Cisco Networking Devices Part 1 (ICND1) Training is the exam associated with the Cisco Certified Entry Network Technician certification and a tangible first step, second being ICND2, in achieving the Cisco Certified Network Associate certification. This Cisco CCENT/CCNA Interconnecting Cisco Networking Devices Part 1 (ICND1) Training will prepare you for this exam. This exam stands to test your knowledge and skills required to successfully install, operate, and troubleshoot a small branch office network. The exam includes topics on networking fundamentals; connecting to a WAN; basic security and wireless concepts; routing and switching fundamentals; the TCP/IP and OSI models; IP addressing; WAN technologies; operating and configuring IOS devices; configuring RIPv2, static and default routing; implementing NAT and DHCP; and configuring simple networks. This course provides the foundational understanding of network Layers 1-3 that are applicable to core routing and switching plus other advanced technologies. All configuration commands are introduced through examples and supported with lab exercises. Assessment & Certification To achieve a formal qualification, you are required to book an official exam separately with the relevant awarding bodies. However, you will be able to order a course completion CPD Certificate by paying an additional fee. Hardcopy Certificate by post - £19 Soft copy PDF via email - £10 Requirements Our Cisco CCENT/CCNA Interconnecting Cisco Networking Devices Part 1 (ICND1) Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Building a Simple Network Networking Functions FREE 00:20:00 Understanding the Host-to-Host Communications Model 00:22:00 Introducing LANs 00:17:00 Introduction to the IOS 00:32:00 Starting a Switch 00:11:00 Understanding Ethernet and Switch Operation 00:27:00 Troubleshooting Common Switch Media Issues 00:16:00 Perform Switch Startup 00:29:00 Troubleshooting Switch Media Issues 00:09:00 Command Line Help 00:06:00 Establishing Internet Connectivity Understanding the TCPIP Internet Layer 00:31:00 Understanding IP Addressing and Subnets 00:41:00 Understanding the TCPIP Transport Layer 00:24:00 Exploring the Functions of Routing 00:22:00 Configuring a Cisco Router 00:19:00 Exploring the Packet Delivery Process 00:24:00 Enabling Static Routing 00:18:00 Managing Traffic Using ACLs 00:18:00 Enabling Internet Connectivity 00:50:00 Performing Initial Router Setup Media Issues 00:15:00 Connecting to the Internet 00:24:00 Life of a Packet 00:11:00 Managing Network Device Security Securing Administrative Access 00:33:00 Implementing Device Hardening 00:47:00 Implementing Traffic Filtering with ACLs 00:32:00 Ethernet the Security of the Intial Configuration Part 1 00:15:00 Ethernet the Security of the Intial Configuration Part 2 00:22:00 Device Hardening 00:31:00 Filtering Traffic with ACLs 00:12:00 Configuring SSH 00:10:00 Configuring NTP 00:06:00 AAA 00:14:00 DHCP Snooping 00:08:00 Building a Medium-Sized Network Implementing VLANs and Trunks 00:30:00 Routing Between VLANs 00:12:00 Using a Cisco Network Device as a DHCP Server 00:16:00 Introducing WAN Technologies 00:15:00 Introducing Dynamic Routing Protocols 00:32:00 Implementing OSPF 00:40:00 Configuring Expanded Switch Networks 00:24:00 Configuring DHCP Server 00:13:00 Implementing OSPF 00:40:00 Troubleshooting OSPF 00:04:00 Implementing RIPv2 00:12:00 Introducing IPv6 Introducing Basic IPv6 00:23:00 Understanding IPv6 00:11:00 Configuring IPv6 Routing 00:11:00 IPv6 Addresses 00:17:00 Configure and Verify IPv6 Routing 00:20:00 IPv6 ACL 00:11:00 IPv6 RIP 00:16:00 Mock Exam Mock Exam- Cisco CCENT/CCNA Interconnecting Cisco Networking Devices Part 1 (ICND1) Training 00:20:00 Final Exam Final Exam- Cisco CCENT/CCNA Interconnecting Cisco Networking Devices Part 1 (ICND1) Training 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Enhance your knowledge with EnergyEdge's course on topsides processing systems. Enroll now to gain valuable skills and knowledge.

HTML5 development training course description This three-day MTA Training course helps you prepare for Microsoft Technology Associate Exam 98-375, and build an understanding of these topics: Manage the Application Life Cycle, Build the User Interface by Using HTML5, Format the User Interface by Using CSS, Code by Using JavaScript. This course leverages the same content as found in the Microsoft Official Academic Course (MOAC) for this exam. What will you learn Manage the Application Life Cycle. Build the User Interface by Using HTML5. Format the User Interface by Using CSS. Code by Using JavaScript. HTML5 development training course details Who will benefit: Anyone working with HTML5. Prerequisites: None. Duration 3 days HTML5 development training course contents Managing the Application Life Cycle Platform fundamentals Packaging and the runtime environment: app package, app container, credentials/permission sets, host process, leverage existing HTML5 skills and content for slate/tablet applications. Manage the state of an application Manage session state, app state and persist state information; understand states of an application; understand the differences between local and session storage. Debug and test a HTML5 touch-enabled application Touch gestures; gestures you test on a device. HTML5 UI: Text, Graphics, and Media HTML5 tags for text content and graphics. When, why and how to use Canvas; when, why and how to use scalable vector graphics (SVG). HTML5 tags to play media. Video and audio tags. HTML5 UI: Organization, Input, and Validation HTML5 tags to organise content and forms Tables, lists, sections; semantic HTML. HTML5 tags for input and validation CSS Essentials: Content Flow, Positioning, styling Core CSS concepts Separate presentation from content (create content with HTML and style content with CSS); manage content flow (inline versus block flow); manage positioning of individual elements( float versus absolute positioning); manage content overflow (scrolling, visible and hidden); basic CSS styling. CSS Essentials: Layouts Arrange UI content by using CSS Use flexible box and grid layouts to establish content alignment, direction and orientation; proportional scaling and use of "free scale" for elements within a flexible box or grid; order and arrange content; concepts for using flex box for simple layouts and grid for complex layouts; grid content properties for rows and columns; use application templates. Managing Text Flow by Using CSS Regions and using regions to flow text content between multiple sections (content source, content container, dynamic flow, flow-into, flow-from, msRegionUpdate, msRegionOverflow, msGetRegionContent); columns and hyphenation and using these CSS settings to optimise the readability of text; use "positioned floats" to create text flow around a floating object Managing the Graphical Interface by Using CSS Graphics effects (rounded edges, shadows, transparency, background gradients, typography and Web Open Font Format); 2-D 3-D transformations (translate, scale, rotate, skew and 3-D perspective transitions and animations); SVG filter effects; Canvas. JavaScript and coding essentials Manage and maintain JavaScript, Create and use functions; jQuery and other third-party libraries. Update the UI by using JavaScript Locate/access elements; listen and respond to events; show and hide elements; update the content of elements. Animations, Graphics, and Accessing Data Code animations with JavaScript animation; manipulate the canvas; work with images, shapes and other graphics. Access data access by using JavaScript Send and receive data; transmit complex objects and parsing; load and save files; App Cache; datatypes; forms; cookies; localStorage JavaScript coding for Touch Interface, Device and Operating System Resources, and More Respond to the touch interface, Gestures, how to capture and respond to gestures, Code additional HTML5 APIs, GeoLocation, Web Workers, WebSocket; File API, Access device and operating system resources, In- memory resources, such as contact lists and calendar; hardware capabilities, such as GPS, accelerometer and camera.

Clinical skills, HCAs, Nurses, Chronic disease

About this Training Course In today's business environment, there has never been more of a need to make Asset Management and Maintenance more cost effective and efficient. By utilising the Reliability Centred Maintenance process (RCM), you can increase safety performance, reduce maintenance costs, improve the effectiveness of your operations, boost machine uptime, and gain a greater understanding of the level of risk your organisation manages. RCM is just one component of an overall integrated Asset Management Process. All participants will complete detailed pre-course questionnaires before this 3 full-day course, enabling the trainer to tailor course content in order to meet specific delegate needs. Participant objectives are re-visited before, during and after the course, allowing the trainer to focus on outcomes and address any participant concerns and specific issues during the program. Training Objectives At the end of this course, participants will be able to: Develop skills to carry out successful RCMs and introduce the RCM process into their own and their company's daily activities. Be aware of our changing business environment and the need to apply RCM to drive continuous improvement, in safety, cost reduction, and minimise their environmental footprint Understand the impact of human reliability and the various methods used to improve this important area Understand the basics of Change Management and the methods used to securely anchor this process and make it routine Develop an appreciation for a holistic 'Asset Management' program, and know where the RCM process fits in, and the benefits it will deliver Target Audience Reliability Centred Maintenance is primarily a team activity and benefits from a cross functional team participation. This course is aimed at managers, engineers, technicians and operators at all levels who are responsible for the operation and maintenance of plant equipment and who will benefit from the elimination of bad actors (recurring equipment failure) and continuous improvement in the areas of safety, environmental impact, reliability and integrity. Trainer Your expert course leader has enjoyed a 37-year career with Shell International in a variety of leadership roles predominantly in Turnaround, Maintenance and Engineering Management before he left in late 2017 to pursue his interest in Turnaround and Maintenance Management consultancy. He has undertaken several Asset Management and Engineering positions within Shell Australia including the implementation and establishment of formal Reliability Studies including FMEA, RCA, RCM, Maintenance Planning and Turnaround Management programs at Geelong Refinery. Additionally, he was appointed Shell's Regional Turnaround Advisor within Australia and South East Asia supporting Shell Operating Companies throughout several Australasian and European sites. In more recent times, he had been engaged to implement and establish a formal Turnaround Management program within Brunei Shell Petroleum as well as becoming the appointed Regional Turnaround Management Subject Matter Expert (SME), TA Network and Governance & Assurance lead for Shell within the Shell Australasian, Russian Federation and Indian Sub-Continent OpCo community. His career repertoire includes hands-on practitioner, supervisory, reliability, contracts and management roles and he holds several maintenance and engineering tertiary qualifications including an Associate Diploma in Mechanical Engineering. He has presented at several Maintenance, Reliability, Asset Management & Turnaround forums and conferences. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

Description This Cisco CCNA Interconnecting Cisco Networking Devices Part 2 (ICND2) Training is the exam associated with the Cisco Certified Network Associate certification. This course will prepare you for this exam. This exam stands to test your knowledge and skills required to successfully install, operate, and troubleshoot a small branch office network. The exam covers topics on extending switched networks with VLANs; VLSM and IPv6 addressing; the VTP, RSTP, OSPF and EIGRP protocols; determining IP routes; configuring, verifying and troubleshooting VLANs; managing IP traffic with access lists; NAT and DHCP; establishing point-to-point connections and establishing Frame Relay connections. This course is designed for Entry-level Network Engineer, Network Administrator, Network Support Technician, Help Desk Technician, or who are seeking the Cisco CCNA Routing and Switching certification. So, if you are one of them you are welcome to this course. Assessment & Certification To achieve a formal qualification, you are required to book an official exam separately with the relevant awarding bodies. However, you will be able to order a course completion CPD Certificate by paying an additional fee. Hardcopy Certificate by post - £19 Soft copy PDF via email - £10 Requirements Our Cisco CCNA Interconnecting Cisco Networking Devices Part 2 (ICND2) Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Implementing Scalable Medium-Sized Networks Troubleshooting VLAN Connectivity FREE 00:25:00 Building Redundant Switched Topologies 00:40:00 Improving Redundant Switched Topologies with EtherChan 00:17:00 Understanding Layer 3 Redundancy 00:50:00 Initial Lab Setup - Part 1 00:17:00 Initial Lab Setup - Part 2 00:14:00 Optimizing STP 00:15:00 PortFast and BPDU Guard 00:04:00 Configuring EtherChannel 00:11:00 VTP 00:13:00 HSRP 00:18:00 QoS 00:11:00 Troubleshooting Basic Connectivity Troubleshooting IPv4 Network Connectivity 00:41:00 Troubleshooting IPv6 Network Connectivity 00:20:00 Troubleshooting an ACL 00:15:00 Implementing an EIGRP-Based Solution Implementing EIGRP 00:34:00 Troubleshooting EIGRP 00:13:00 Implementing EIGRP for IPv6 00:09:00 EIGRP 00:12:00 Troubleshooting EIGRP 00:06:00 Routing Table Issues 00:04:00 EIGRP with IPv6 00:14:00 Implementing a Scalable, Multiarea Network, OSPF-Based Solution OSPF Overview 00:32:00 Multiarea OSPF Implementation 00:12:00 Troubleshooting Multiarea OSPF 00:20:00 Examining OSPFv3 00:09:00 Multiarea OSPF 00:28:00 Troubleshooting OSPF 00:17:00 Configuring OSPF for IPv6 00:23:00 Wide-Area Networks Understanding WAN Technologies 00:22:00 Configuring Serial Encapsulation 00:34:00 Establishing a WAN Connection Using Frame Relay 00:36:00 Introducing VPN Solutions 00:14:00 Configuring GRE Tunnels 00:09:00 Enabling HDLC 00:13:00 Troubleshooting 00:08:00 Frame Relay 00:28:00 External BGP 00:13:00 GRE Tunnel 00:18:00 Dialer Interface 00:12:00 Network Device Management Configuring Network Devices to Support Network 00:25:00 Managing Cisco Devices 00:41:00 ICND Part 2 Licensing 00:24:00 Managing Files 00:06:00 Logging 00:07:00 Syslog 00:09:00 Password Recovery 00:10:00 Superlab Initial Setup 00:04:00 Superlab - Part 1 00:18:00 Superlab - Part 2 00:15:00 Superlab - Part 3 00:19:00 Superlab - Part 4 00:08:00 Superlab - Part 5 00:17:00 Superlab - Part 6 00:17:00 Superlab - Part 7 00:16:00 Superlab - Part 8 00:13:00 Superlab - Part 9 00:03:00 Mock Exam Mock Exam- Cisco CCNA Interconnecting Cisco Networking Devices Part 2 (ICND2) Training 00:20:00 Final Exam Final Exam- Cisco CCNA Interconnecting Cisco Networking Devices Part 2 (ICND2) Training 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Duration 5 Days 30 CPD hours This course is intended for The Microsoft Technology Associate (MTA) is Microsoft?s newest suite of technology certification exams that validate fundamental knowledge needed to begin building a career using Microsoft technologies. This program provides an appropriate entry point to a future career in technology and assumes some hands-on experience or training but does not assume on-the-job experience. Overview This five-day Training 2-Pack helps you prepare for Microsoft Technology Associate Exams 98-366 and 98-367, and build an understanding of these topics: Network Infrastructures, Network Hardware, Protocols and Services, Security Layers, Operating System Security, Network Security, Security Software. These courses leverage the same content as found in the Microsoft Official Academic Courses (MOAC) for these exams. Understand Network InfrastructuresUnderstand Network HardwareUnderstand Protocols and ServicesUnderstand Security LayersUnderstand Operating System SecurityUnderstand Network SecurityUnderstand Security Software UNDERSTANDING LOCAL AREA NETWORKINGDEFINING NETWORKS WITH THE OSI MODELUNDERSTANDING WIRED AND WIRELESS NETWORKSUNDERSTANDING INTERNET PROTOCOLIMPLEMENTING TCP/IP IN THE COMMAND LINEWORKING WITH NETWORKING SERVICESUNDERSTANDING WIDE AREA NETWORKSDEFINING NETWORK INFRASTRUCTURES AND NETWORK SECURITYUNDERSTANDING SECURITY LAYERSAUTHENTICATION, AUTHORIZATION, AND ACCOUNTINGUNDERSTANDING SECURITY POLICYUNDERSTANDING NETWORK SECURITYPROTECTING THE SERVER AND CLIENT

This Level 3 Technical Certificate in Occupational Health and Safety (Accredited by Ofqual, UK and IOSH) has been designed to help learners gain a better understanding of health and safety practises in the workplace. This Level 3 Technical Certificate in Occupational Health and Safety course teaches you how to manage workplace issues and covers the topics you'd encounter in a health and safety role. The objectives of this Level 3 Technical Certificate in Occupational Health and Safety qualification are to enable learners to: Understand the different roles and responsibilities for health and safety in the working environment Be aware of safety and welfare rules in the working environment Understand the elements of a health and social policy Understand the benefits of safety management systems in organisations Be able to review health and safety procedures across an organisation Be able to communicate effectively when contributing to the maintenance of a healthy and safe work environment Understand the importance of working with others to maintain a healthy and safe workplace. Understand the principles of risk assessment Understand about risks and control methods for workplace hazards Know how to manage the effects of accidents and incidents Be able to monitor risks and incident management The Level 3 Technical Certificate in Occupational Health and Safety qualification is appropriate for those seeking employment in health and safety positions across a range of sectors and will equip candidates with the practical knowledge and skills that organisations and employers require.Individuals successfully completing this Level 3 Technical Certificate in Occupational Health and Safety qualification will be eligible to apply for Associate (AIOSH) / Technical (Tech IOSH) membership. Key Highlights of this Level 3 Technical Certificate in Occupational Health and Safety qualification are: Program Duration: 9 Months (Fast Track 6 months duration course also available) Program Credits: 34 Credits Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Direct entry into Year 1 of a three-year UK Bachelor's degree LSBR Alumni Status No Cost EMI Option Requirements Level 3 Technical Certificate in Occupational Health and Safety Level 3 Technical Certificate in Occupational Health and Safety qualifications can be offered to learners from age 16. Although there are no formal entry requirements for this qualification, it is critical that learners are able to comprehend and articulate the concepts contained in the syllabus in the language in which the course will be delivered and assessed. Career path Progress to Year 1 of a 3 Year UK Undergraduate Degree qualification after completion of your Course. Completion of your Level 3 Technical Certificate in Occupational Health and Safety qualification will meet the University standard academic entry requirements. However, each applicant will be subject to individual assessment and other entry requirements which may affect university entry. Certificates Certificate of Achievement Digital certificate - Included Othm courses: Once you complete the course, you would be receiving a digital copy of your Diploma along with its Transcript which can be downloaded from the awarding body website without any additional charge. You can also order Hard copy certificate by paying a nominal cost directly to the awarding body.

Our unique 5 day workshop prepares you for a first time pass of your CISSP exam. Covering each of the famous 8 CBK's, cram the theory before testing your knowledge during exam simulations. Led by a multi-award winning InfoSec consultant, this workshop delivers everything you need to pass,