3476 Associate courses

Duration 1 Days 6 CPD hours This course is intended for Account and project managers Business liaisons Deployment engineers Managers overseeing CCE deployments Technical sales Overview After taking this course, you should be able to: Provide a high-level overview of the Cisco Contact Center portfolio List the key components within the Packaged Contact Center Enterprise (PCCE) architecture and their functions Describe how calls flow through PCCE using appropriate terms and naming conventions Introduce the tools used in the configuration, scripting, reporting and support of a PCCE deployment Identify advanced features available within the PCCE solution The Reporting Cisco Contact Center Enterprise (CCER) v1.0 course provides an architectural overview of the Contact Center Enterprise (CCE) Solution components and deployment models. You will learn the end-to-end reporting solutions of CCE designed to assist customers and partners in the task of creating reports and managing disparate data sources. Introduction to CCE Cisco Contact Center Basics Cisco Contact Center Fundamentals Functionality of PCCE Components Public Switched Telephone Network (PSTN) and Voice Gateways Cisco Unified Border Element (CUBE) Terms and Naming Conventions Used in CCE CCE Access Environment CCE Routing Configuration Access Tools Available in CCE Single Pane of Glass (SPOG) Cisco Intelligent Contact Management (ICM) Configuration Manager Discovering CCE Features Beyond Default Agent Management Agent Efficiency

Duration 1 Days 6 CPD hours This course is intended for This course benefits cloud consumers and administrators of public cloud, private cloud, and hybrid cloud infrastructures: Security architects Cloud architects Network engineers and administrators System engineers and adminstrators Cloud security consumers Cloud application administrators IT managers Line of business managers Cisco integrators and partners Overview After taking this course, you should be able to: Describe public, private, and hybrid cloud models, concepts, and design Explain the concepts and components for securing cloud environments Describe Cisco security offerings for Amazon Web Services (AWS) Define methods to secure SaaS application usage The Introducing Cisco Cloud Consumer Security (SECICC) v1.0 course gives you a technical overview of basic concepts and components of the cloud, and the Cisco© solutions used to provide comprehensive security of your cloud-based environment. In this primarily lecture-based course, you?ll learn the basics from a cloud consumer perspective including securing cloud and Software as a Service (SaaS) application environments. This introductory course provides insights on using Cisco Stealthwatch? Cloud, Cisco CloudLock, Cisco Umbrella? and more to protect the user when using cloud-based applications. Introducing the Cloud Describe the Evolution of Cloud Computing Explain Cloud Service Models Explore Cloud Deployment Models Introducing Securing the Cloud Describe the Cisco Threat-Centric Approach to Network Security Describe Cloud Physical Environment Security Describe Cloud Network Infrastructure Security Explain Application Security Explore Cloud Management and API Security Describe Cisco Cloud-Based Security Solutions Describe Network Functions Virtualization (NFV), Virtual Network Function (VNF), and Secure Agile Exchange (SAE) Describe Cisco CloudCenter for MultiCloud Management Describe Cisco Stealthwatch Describing Cloud Security Solutions Using AWS Identify AWS Security Offerings Identify Cisco Security Solutions in AWS Introducing Security in an SaaS Environment Describe SaaS Applications Describe SaaS Security Challenges Explain Cloud Access Security Broker Describe Cisco CloudLock Describe OAuth and OAuth Attacks Describe Cisco Advanced Malware Protection for Endpoints Describe Cisco Cloud Email Security Describe Cisco Umbrella Lab outline Explore Cisco Stealthwatch Cloud Explore Stealthwatch Cloud Alerts Settings, Watchlists, and Sensors Explore Cisco Security Solutions in AWS Marketplace Explore the Cisco CloudLock Dashboard and User Security Explore Cisco CloudLock Application and Data Security Explore Cisco Advanced Malware Protection (AMP) Endpoints Explore the Cisco Umbrella Roaming Client Additional course details: Nexus Humans Cisco Introducing Cisco Cloud Consumer Security v1.0 (SECICC) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Introducing Cisco Cloud Consumer Security v1.0 (SECICC) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for Security Engineers Network Engineers Overview Upon completion of this course, students will be able to: Deploy gateways using the Gaia web interface Configure a Security Policy Learn about managing and monitoring a secure network Upgrade and configure a Security Gateway to implement a virtual private network for both internal and external, remote users The growing frequency and sophistication of security threats makes protecting your organization more difficult every year. Check Point?s integrated products provide end-to-end security from the enterprise to the cloud to your mobile worker?s personal devices. They prevent and mitigate cyberattacks and limit the data theft that often results from these threats. Introduction to Check Point TechnologyDeployment PlatformsIntroduction to the Security PolicyMonitoring Traffic & ConnectionsNetwork Address TranslationUsing SmartUpdateUser Management & AuthenticationIdentity AwarenessIntroduction to Check Point VPNsSmartLog

Duration 2 Days 12 CPD hours This course is intended for Account manager Deployment engineer Deployment project manager Sales engineer Overview After taking this course, you should be able to: Describe CCE flows and processes required to support and troubleshoot the PCCE deployment Introduce the many diagnostic tools available to the engineer responsible for troubleshooting a PCCE environment Apply troubleshooting tools and techniques to address issues with CCE Certificates, Cisco Finesse, and PCCE Deployment The Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 course is focused on Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel. Cisco© PCCE provides an enterprise-class contact center in a prepackaged deployment model that offers simplified deployment, operation, and maintenance. You will learn to identify the processes and tools used to diagnose common deployment issues so that support personnel can select optimal methods to resolve those issues CCE Flows and Process Review Troubleshooting and Support Methodology PCCE Component Review PCCE Call Flow Review CCE Diagnostic Tools Diagnostic Framework Suite Run Analysis Manager Run Unified System Command-Line Interface (CLI) Troubleshooting CCE Troubleshoot Certificates Troubleshoot Cisco Finesse Troubleshoot a PCCE Deployment Additional course details: Nexus Humans Cisco Troubleshooting Cisco Contact Center Enterprise v1.0 (CCET) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Troubleshooting Cisco Contact Center Enterprise v1.0 (CCET) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Unlock the secrets of expertly managing facilities with our comprehensive course designed for the discerning professional. Imagine mastering the art of creating harmonious workplace environments, ensuring smooth operations, and optimising maintenance strategies. This course offers a journey through every aspect of facilities management, equipping you with the knowledge to enhance the life cycle of your facilities, oversee crucial projects with precision, and navigate the complex world of real estate. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Delve into the critical aspects of human resource management and discover the balance between outsourcing services and leveraging in-house talent. Embrace the principles of sustainable development, transforming your approach to facilities management with environmentally conscious strategies. This is more than just a course; it's an opportunity to elevate your expertise and make a significant impact in the world of facilities management. Join us and step into a future where you hold the keys to exceptional facility operations and sustainable development. Course Curriculum Module 01: Introduction to Facility Management Module 02: Workplace Facilities Module 03: Operations of Facilities Module 04: Operations and Maintenance Module 05: Facilities Life Cycle Module 06: Project Management Module 07: Real Estate Module 08: Human Resource Management Module 09: Outsourcing of Services or In-House Staff Module 10: Sustainable Development and Facilities Management Learning Outcomes: Master the fundamentals of effective facility management for diverse environments. Evaluate workplace facilities to enhance productivity and employee well-being. Implement efficient operations and maintenance strategies for facility longevity. Understand the full life cycle of facilities management. Apply project management principles to facilities management tasks. Integrate sustainable development practices in facilities management. CPD 10 CPD hours / points Accredited by CPD Quality Standards Diploma on Facilities Management 5:33:19 1: Module 01: Introduction to Facility Management 21:44 2: Module 02: Workplace Facilities 50:22 3: Module 03: Operations of Facilities 37:59 4: Module 04: Operations and Maintenance 46:46 5: Module 05: Facilities Life Cycle 20:45 6: Module 06: Project Management 29:17 7: Module 07: Real Estate 24:52 8: Module 08: Human Resource Management 39:50 9: Module 09: Outsourcing of Services or In-House Staff 18:24 10: Module 10: Sustainable Development and Facilities Management 42:20 11: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring to manage diverse facility types. Professionals seeking to enhance facility operational efficiency. Managers looking to integrate sustainability in facilities. Real estate professionals expanding their management expertise. HR professionals overseeing workplace environments. Career path Facilities Manager Operations Manager Maintenance Supervisor Real Estate Manager Sustainability Coordinator Project Manager in Facilities Management Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

This session covers the legal aspects of documentation and record keeping in healthcare.

An online self-paced introduction to 'space syntax' and a networked understanding of urban space

Step into the structured world of professional cleaning with our Level 5 Cleaning Diploma Accredited Career Bundle Course. Designed to polish your expertise and knowledge, this online course equips learners with the skills to confidently navigate the cleaning industry—from understanding advanced sanitation procedures to mastering industry-level safety protocols. Whether you're new to the field or looking to brush up your credentials, this course offers a focused, no-nonsense approach to boosting your career prospects. Expect a well-thought-out learning experience that covers vital subjects including hygiene standards, chemical safety, and cleaning techniques tailored to various settings. You'll gain insight into high-level industry expectations, legislation, and best practices—all from the comfort of your screen. No fluff, no fuss—just a sharp, engaging course that knows exactly what you’re here for: quality knowledge with purpose. Job Responsibilities: Performing general cleaning tasks such as sweeping, mopping, and vacuuming. Dusting and polishing surfaces, furniture, and fixtures. Cleaning and sanitising bathrooms, kitchens, and communal areas. Emptying and disposing of trash and waste materials. Operating cleaning equipment and machinery. Reporting maintenance issues and safety hazards. Restocking cleaning supplies and maintaining inventory. Following health and safety guidelines and procedures. Skills Needed to Be Successful: Attention to detail for thorough cleaning. Time management and organisational skills. Physical stamina for performing demanding tasks. Knowledge of cleaning products and techniques. Strong communication and interpersonal skills. Ability to follow instructions and work independently. Adaptability and flexibility in different cleaning environments. Problem-solving skills for addressing cleaning challenges. Expected Salaries in the UK: Cleaner: £9 - £10 per hour Housekeeper: £10 - £12 per hour Janitor: £9 - £11 per hour Window Cleaner: £10 - £15 per hour Carpet Cleaner: £9 - £12 per hour Industrial Cleaner: £9 - £11 per hour Key Features of Cleaning Career Bundle CPD Accredited Cleaning Diploma Courses Instant PDF certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Courses Details Course 01: Level 5 Certificate in Cleaning Gain expertise in house cleaning, kitchen cleaning, office cleaning, waste management, chemical safety, starting and managing a cleaning business, customer satisfaction, and staff management through this comprehensive course. Course 02: Personal Protective Equipment Understand the importance of personal protective equipment (PPE) and learn about hazard assessment, training methods, and the different types of PPE. Course 03: Working at Height Training Acquire knowledge about regulations, duties, risk assessment, prevention strategies, and the equipment used for working at heights. Course 04: Working in Confined Spaces Explore the laws and regulations related to working in confined spaces, conduct risk assessments, implement control measures, and learn emergency procedures. Course 05: Health and Safety Level 2 Gain a comprehensive understanding of workplace health and safety laws, risk assessment, welfare requirements, accident prevention, and electrical, fire, and gas safety. Course 06: First Aid at Work Develop essential first aid skills for the workplace, including incident management, primary and secondary surveys, basic first-aid techniques, and dealing with injuries and illnesses. Course 07: Coronavirus (COVID-19) Awareness Stay informed about the COVID-19 outbreak with insights into contamination, symptoms, spreading, vaccines, prevention measures, updates for UK citizens, and global outbreak statistics. Accreditation This Cleaning Diploma bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Cleaning Diploma course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 70 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This comprehensive course is ideal for individuals associated with the food sector, such as: Domestic Cleaners Window Cleaners Cleaning Business Owners Mobile Cleaners Cleaning Operatives Requirements No prior degree or experience is required to enrol in this course. Career path This Electrician Course will help you to explore avariety of career paths in the related industry, including: Cleaner Housekeeper Janitor Window Cleaner Carpet Cleaner Industrial Cleaner Office Cleaner Hospital Cleaner School Cleaner Hotel Housekeeper Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

This course will provide you with information about what to expect, how to handle some of the emotions associated with this time, and working with the other professionals involved in end of life care.

Strategies to Manage Stress and Weather Storms in the Workplace. This course is based upon the book "The Authority Guide to Emotional Resilience: Strategies to Manage Stress and Weather Storms in the Workplace" by Robin Hills (ISBN: 1909116599).